1 research outputs found
Recipes for achieving customer loyalty: A qualitative comparative analysis of the dimensions of customer experience
- Author
- Ali
- Auh
- Babin
- Ballantine
- Barwitz
- Bateson
- Bazaarvoice
- Bednarz Beauchamp
- Berry
- Bigné
- Bitner
- Bitner
- Blázquez
- Bolton
- Boon
- Borsci
- Brakus
- Brun
- Capgemini rapport
- Cermak
- Cetin
- Chahal
- Chan
- Chen
- Cheung
- Churchill
- Clegg
- Crifo
- Cyr
- Dabholkar
- De Keyser
- De Waal
- Dean
- Delcourt
- Delmas
- Deshwal
- Di Fatta
- Ding
- Donovan
- Dube
- Dube
- Edvardsson
- Engel
- European DIY Retail Association/Global Home Improvement Network
- Fang
- Fernandes
- Fernandes
- Fiss
- Fiss
- Flores
- Forbes
- Foroudi
- Foroudi
- Forrester
- Funches
- Ganguli
- Gao
- Garg
- Gartner
- Gentile
- Gilboa
- Gilboa
- Grewal
- Grønholdt
- Guenzi
- Hair
- Han
- Harvard Business Review Analytic Services
- Havir
- Himmel
- Hoffman
- Holtshausen
- Homburg
- Hu
- Huang
- Hulten
- Iglesias
- Jackson
- Johansson
- Kantar
- Keiningham
- Keiningham
- Keininghama
- Kim
- Klaus
- Klaus
- Kranzbühler
- Kumar
- Kumar
- Leenheer
- Lemmink
- Lemon
- Lichtlé
- Lindstrom
- Lissitsa
- Longest
- Lumpkin
- MacDonald
- Mahr
- Majra
- Maklan
- Marinova
- Martech Advisor
- Massicotte
- Mattila
- McColl-Kennedy
- McColl-Kennedy
- Mcelroy
- McKinsey
- McLean
- Meyer
- Mhaya
- Molinillo
- Morris
- Morrison
- Moschis
- Nenonen
- Nguyen
- Niemelä‐Nyrhinen
- Noble
- Noort
- Nusair
- Nysveen
- Nysveen
- Oliver
- Oracle
- Ou
- Palmer
- Parasuraman
- Parment
- Peppers
- Phillips
- Phillips
- Pine
- Piotrowicz
- Ragin
- Ragin
- Ragin
- Ragin
- Ranjan
- Rihoux
- Rose
- Rudkowski
- Sands
- Schmitt
- Schmitt
- Shankar
- Sharma
- Shen
- Shiv
- Siqueira
- Sirapracha
- Sivadas
- Srivastava
- Stein
- Temkin Group Insight Report
- Tsaur
- Vargo
- Vasel
- Verhoef
- Verhoef
- Verhoef
- Vinor Tapar
- Voorhees
- Walls
- Walter
- Wang
- Watson
- Wei
- Westbrook
- Westbrook
- Williams
- Wolburg
- Woodside
- Wu
- Yi
- Åkesson
- Publication venue
- 'Elsevier BV'
- Publication date
- Field of study