Assessment of rural primary care clinics through the Patient Evaluation Advisory Tool

OBJECTIVE:To identify inefficiencies in a medical practice with the goal of creating a more efficient workflow from the perspective of the patient.METHODS:Human: Survey distribution and sentiment identificationSoftware: Statistical analysisRESULTS & CONCLUSIONS:According to the responses of patients of two rural primary care clinics, the results revealed areas of weakness and improvement centered around patient satisfaction. In addition to clinical staff, patients submitted their rating regarding all aspects of the clinic. The patient perspective is not currently being analyzed to transform workplace efficiencies, but this study aims to use the patient perspective insight to identify inefficiencies as well as deliver more patient-centered healthcare through the distribution of surveys