Relating at work : facets, dialectics and face

This article examines ‘relating at work’. Recent theorising in pragmatics has drawn attention to the importance of analysing relations, and yet the pragmatic study of relations is now intertwined so closely with the concept of face (e.g. Arundale, 2010a; Holmes et al., 2011; Locher and Watts 2005, 2008) that it might seem the two are synonymous. In this paper, I review this research from a multidisciplinary perspective, and then report a study on ‘relating at work’ in which leaders and interns were interviewed about their experiences of starting work in a culturally unfamiliar setting. I focus on one dialectic, connectedness–separateness, and report the challenges they described in ‘making contact’. In the discussion section and on the basis of my findings, I argue the following points: (a) relating at work entails a complex web of interrelated facets and ‘smooth relations’ is just one of employees’ relational concerns; (b) Relational Dialectic Theory offers much potential for interpersonal pragmatics; (c) dialectic tensions can occur at the individual as well as the interpersonal/relational levels and an interactional achievement analytic perspective needs to be complemented by an individual perspective; (d) Relational Dialect Theory and Face Theory are complementary to each other and should not be conflated

Theories of identity and the analysis of face

This paper explores the insights that theories of identity can offer for the conceptualisation and analysis of face. It argues that linguists will benefit from taking a multidisciplinary approach, and that by drawing on theory and research in other disciplines, especially in social psychology, they will gain a clearer and deeper understanding of face. The paper starts by examining selected theories of identity, focusing in particular on Simon's (2004) self-respect model of identity and Brewer and Gardner's (1996) theory of levels of identity. Key features from these theories are then applied to the conceptualisation and analysis of face. With the help of authentic examples, the paper demonstrates how inclusion of these multiple perspectives can offer a richer and more comprehensive understanding of face and the frameworks needed for analysing it

Maximizing the benefits of international education collaborations : managing interaction processes

International collaborations are frequently mentioned in university strategies as a way of promoting internationalisation, often in relation to achieving greater connectivity among staff from different backgrounds. Much less explicit attention is paid to the underlying rationale for facilitating such connectivity, or the challenges academic staff may face in participating in such collaborations. In this article I argue that failure to pay adequate attention to such interaction issues can hinder the added value that international projects can offer and that much greater attention needs to be paid to the collaboration process itself in order to maximise benefits. I analyse the interaction experiences of staff who participated in a set of Sino-British collaborative e-learning projects and report and illustrate the key challenges they faced and the ways in which they responded. I conclude with a number of implications and recommendations for personnel involved in researching, planning and/or participating in international education collaborations

Managing rapport in intercultural business interactions: a comparison of two Chinese-British welcome meetings

This paper explores the management of rapport in intercultural business interactions. It compares two Chinese-British business welcome meetings that were held by the same British company. Despite many similarities between the two meetings, both the British and the Chinese were very satisfied with the first meeting, while the Chinese were very annoyed by the second. This paper describes the similarities and differences between the two meetings, and explores why they were evaluated so differently. It argues that research into the management of relations in intercultural communication needs to use a broader analytic framework than is typical of intercultural discourse research, and that it needs to gather a wider range of data types

Explaining cross-cultural pragmatic findings: moving from politeness maxims to sociopragmatic interactional principles (SIPs)

This paper focuses on how culture can be treated as an explanatory variable in cross-cultural pragmatic studies. It starts with a review of pragmatic maxims [Grice, H. Paul, 1989. Logic and Conversation. William James Lectures, 1967. (Reprinted in Grice, H.P. (Ed.), Studies in the Way of Words, pp. 22–40); Leech, Geoffrey N., 1983. Principles of Pragmatics. London: Longman; Journal of Pragmatics 14 (1990)237], discussing the strengths and weaknesses of the concept. It then presents the findings from a British-Chinese replication of Kim's [Human Communication Research 21(1996)128] cross-cultural study of conversational constraints, and argues that the notion of maxims should be reconceptualised as sociopragmatic interactional principles (SIPs). The notion of SIPs is defined and explained, referring to the sociopragmatic-pragmalinguistic distinction [Leech, Geoffrey N., 1983. Principles of Pragmatics. London: Longman; Applied Linguistics 4(1983)91] and other cross-cultural pragmatic approaches [House, Julianne, 2000. Understanding misunderstanding: a pragmatic-discourse approach to analyzing mismanaged rapport in talk across cultures. In: Spencer-Oatey, H. (Ed.), Culturally Speaking. Managing Rapport through Talk across Cultures. Continuum, London; 145–164; Journal of Pragmatics 9 (1985)145]. SIPs are also discussed in relation to Brown and Levinson's [Brown, Penelope, Levinson, Stephen C., 1987. Politeness. Some Universals in Language Usage. CUP, Cambridge (Originally published ad ‘Universals in language usage: politeness phenomenon’ In: Goody, E. (1987), Questions and Politeness: Strategies in Social Interaction. CUP, New York.)] perspectives on the impact of culture on language use. The paper ends with a call for more research to establish on an empirical basis the types of interactional principles that exist, and their interrelationships

Reconsidering Chinese modesty: Hong Kong and mainland Chinese evaluative judgements of compliment responses

Compliments are usually intended to have a positive effect on interpersonal relations, yet for the outcome actually to be positive, both the compliment and the compliment response need to be handled appropriately. This paper focuses on different types of compliment responses, and explores Chinese people’s evaluative judgements of these different types. Gao and Ting-Toomey (1998) argue that modesty is an important component of Chinese politeness, and that to blatantly accept a compliment is considered impolite. Several studies (e.g. Chen 1993, Yuan 1996 and Loh 1993) have indeed found that compliments are rejected more frequently in Chinese than in English, yet other evidence suggests that acceptance responses are also relatively common in Chinese. This paper explores a number of hypotheses associated with these issues. It reports a study carried out in Mainland China and Hong Kong, and discusses the notion of Chinese modesty in relation to the findings

The Global People competency framework: competencies for effective intercultural interaction

This Competency Framework explains the competencies that are needed for effective intercultural interaction. In contrast to the Life Cycle Model for Intercultural Partnerships (see the Global People Toolbook) which presents the competencies by stage (i.e. key competencies are identified for each stage of a project life cycle), the Competency Framework presents them by clusters. Intercultural competencies can be grouped into four interrelated clusters, according to the aspect of competence they affect or relate to: - Knowledge and ideas - Communication - Relationships - Personal qualities and dispositions We overview these four clusters in Section 2. In Sections 3 – 6, for each competency cluster, we list the key component competencies, along with descriptive explanations of each of them. We also provide case study examples from the eChina-UK Programme to illustrate one or more of the following: - How the competency manifests itself; - Why the competency is important or is needed; - How the competency can be displayed in behaviour; - What problems may occur when the competency is not present. The Competency Framework is thus useful for those who wish to gain a systematic, in-depth understanding of intercultural effectiveness and the competencies need to achieve it

Achieving mutual understanding in intercultural project partnerships : co-operation, self-orientation, and fragility

Communication depends on cooperation in at least the following way: In order to be successful, communicative behavior needs to be adjusted to the general world knowledge, abilities, and interests of the hearer, and the hearer's success in figuring out the message and responding to it needs to be informed by assumptions about the communicator's informative intentions, personal goals, and communicative abilities. In other words, interlocutors cooperate by coordinating their actions in order to fulfill their communicative intentions. This minimal assumption about cooperativeness must in one way or another be built into the foundations of any plausible inferential model of human communication. However, the communication process is also influenced to a greater or lesser extent, whether intentionally and consciously or unintentionally and unconsciously, by the participants' orientation toward, or preoccupation with, their own concerns, so their behavior may easily fall short of being as cooperative as is required for achieving successful communication

Chinese students' psychological and sociocultural adjustments to Britain: an empirical study

This paper reports an empirical study of the psychological and sociocultural adjustments of two cohorts of Chinese students taking a foundation course in English language at a British university. Using Zung's (1965) Self-Rating Depression Scale and a modification of Ward and Kennedy's (1999) Sociocultural Adaptation Scale, quantitative data were obtained on the students' adjustment experiences, and these were correlated with other variables such as grade point average, age and length of stay in Britain. Interview data provided a richer picture of their experiences. The study found that the majority of students had few psychological or sociocultural adjustment difficulties. Nevertheless, social interaction with non-Chinese was consistently identified as problematic and this, as well as difficulties in adjusting to daily life, were very highly correlated with psychological stress. End-of-course grade point average was found to be negatively correlated with the psychological stress experienced near the beginning of the academic year. The paper calls for further research to follow up these findings, and concludes with a list of suggestions for universities to help address overseas students' psychological and sociocultural adjustment needs

Identity, face and (im)politeness

Face and (im)politeness are widely discussed and debated in the pragmatics literature. This special issue, which has developed out of a symposium presented at the 7th International Pragmatics Conference at Riva del Garda, Italy in 2005, aims to enrich our understanding of these concepts by examining them from the perspective of identity. The first three papers consider the conceptual insights that different (sub-)disciplines can offer for our understanding of face, (im)politeness and the management of rapport. They draw on work in social psychology on identity, and take a cognitive pragmatic perspective to deconstruct relevant emic concepts/lexemes. The next four papers present discourse-based research on the topic. They examine different types of identities, including role identities (e.g. leaders and mentors), national identities (e.g. Turkish and British), ethnic identities (e.g. Pakeha and Maori), community identities (e.g. Cyber-parish member), as well as individual identities, and analyse how these identities impact upon the (mis)management of face and rapport