Advances in Social Media Research:Past, Present and Future

Social media comprises communication websites that facilitate relationship forming between users from diverse backgrounds, resulting in a rich social structure. User generated content encourages inquiry and decision-making. Given the relevance of social media to various stakeholders, it has received significant attention from researchers of various fields, including information systems. There exists no comprehensive review that integrates and synthesises the findings of literature on social media. This study discusses the findings of 132 papers (in selected IS journals) on social media and social networking published between 1997 and 2017. Most papers reviewed here examine the behavioural side of social media, investigate the aspect of reviews and recommendations, and study its integration for organizational purposes. Furthermore, many studies have investigated the viability of online communities/social media as a marketing medium, while others have explored various aspects of social media, including the risks associated with its use, the value that it creates, and the negative stigma attached to it within workplaces. The use of social media for information sharing during critical events as well as for seeking and/or rendering help has also been investigated in prior research. Other contexts include political and public administration, and the comparison between traditional and social media. Overall, our study identifies multiple emergent themes in the existing corpus, thereby furthering our understanding of advances in social media research. The integrated view of the extant literature that our study presents can help avoid duplication by future researchers, whilst offering fruitful lines of enquiry to help shape research for this emerging field

Voice, Representation and Trust in Parliament

The procedural justice literature argues that providing individuals voice in institutional processes facilitates trust in that institution. For democratic institutions, voice is provided to the citizenry via political representation. In this article, I apply the procedural justice argument to trust in parliament, equating representation with voice: if individuals believe they are represented in parliament, they will trust parliament more than if they believe otherwise. Analyses of data from three of four countries find support for this argument: those individuals who believe that a party with at least one seat in parliament represents their views trust parliament more than those who do not. This relationship holds even when accounting for political self-interest. For those who wish to promote trust in parliament, a suggested normative good with a host of politically important consequences, one potential pathway is to facilitate individuals’ belief that there is a party in parliament that represents them