Personalidade resistente e relação com a saída voluntária

This paper discusses the relationship between hardiness personality and workers’ voluntary resignation from call center jobs. The aim is to understand the decision to leave through a subject’s personality. The hardiness personality questionnaire developed by Moreno, Garrosa and Gonzalez (2000) was administered to a sample of 81 telemarketers. A higher probability of voluntary resignation was found in those with low hardiness personality as well as in those with higher levels of education. The greater permanence of workers with a high level of hardiness personality shows that there are individual traits that facilitate the way in which the worker deals with the demands and the perception of the work setting, which influences the voluntary resignation decision in this type of organizations.En el presente trabajo se analiza la relación entre la personalidad resistente, y el egreso voluntario de los trabajadores en call centers. Se pretende entender la decisión de egreso, a través de la personalidad. Se aplicó el cuestionario de personalidad resistente desarrollado por Moreno, Garrosa y Gonzalez (2000) a una muestra de 81 teleoperadores. Se encontró una probabilidad mayor de egreso voluntario en las personas con baja personalidad resistente así como las que cuentan con mayores niveles de escolaridad. Esto nos permite señalar que existen rasgos individuales que facilitan la gestión de las demandas y la percepción sobre el contexto laboral que influye en la decisión de egreso en este tipo de organizaciones.Dans le présent travail, la relation entre la personnalité résistante et le départ volontaire des travailleurs dans les centres d’appels est analysée. Il est destiné à comprendre la décision de sortir, à travers la personnalité. Le questionnaire sur la personnalité résistante développé par Moreno, Garrosa et Gonzalez (2000) a été appliqué à un échantillon de 81 télévendeurs. Nous avons trouvé une probabilité plus élevée de départ volontaire chez les personnes à faible personnalité résistante ainsi que chez celles ayant un niveau de scolarité plus élevé. Cela nous permet de souligner qu’il existe des caractéristiques individuelles qui facilitent la gestion des demandes et la perception du contexte de travail qui influence la décision de quitter ce type d’organisation.Neste trabalho se analisa, a relação entre a personalidade resistente e a saída voluntária dos trabalhadores em centros de chamada. Pretende-se compreender a decisão de saída, através da personalidade. Foi aplicado o questionário de personalidade resistente desenvolvido por Moreno, Garrosa e Gonzalez (2000) em uma mostra de 81 teleoperadores. Uma maior probabilidade de retirada voluntária foi encontrada em pessoas com baixa personalidade resistente assim como aqueles com níveis mais elevados de escolaridade. Isso nos permite apontar que existem traços individuais que facilitam o gerenciamento das demandas e a percepção sobre o contexto de trabalho que influencia a decisão de saída neste tipo de organizaçõe

Intervención sobre la confianza organizacional en un colectivo de docentes de secundaria de un colegio privado de Montevideo

Treball Final de Màster Universitari en Psicologia del Treball, de les Organitzacions i en Recursos Humans. Codi: SBE513. Curs acadèmic: 2018/2019.The increase in uncertainty and high competition in current contexts require innovation and constant change on the part of organizations. This has led to organizational trust becoming a key aspect for organizations. Adaptation to a context like the one described is feasible for flexible organizations, not dominated by control paradigms and strict rules. The operation of these is based on trust relationships that enable the cooperation and coordination of activities to achieve the purposes set. In turn these organizations can achieve a high level of commitment of people with the mission and organizational purposes. In our society, schools are key to social development and in particular to achieve goals of learning and socialization of its members. These service organizations require a high level of involvement of their teachers as well as high levels of trust among their members

ESTRESORES LABORALES Y BIENESTAR EN EL TRABAJO EN PERSONAL AERONÁUTICO DE CABINA

This research aims to identify the triggers of workplace stress and their relationship with the quality of working life of aircraft cabin crew. The sample consisted of 136 individuals who work as aviation cabin crew, who were administered the questionnaire Quality of Life Professional CVP-35 Cabezas (2000), which was considered for analysis only item that evaluates the dimension Overall this variable; and measuring instrument triggers of workplace stress for pilots (IMDELP), Aguirre (2015). Results show: (1) stewardess percieve a high level of a labor estress, (2) just an average level of satisfaction, (3) a low quality of labor life, (4) and there is a meaning relation between quality of labor life and detonating factors of organizational stress type, extraorganizational and physical atmosphere, (5) In addition, socialdemographic variables are full related in the following way: sex and physical atmosphere factor, sex and satisfaction with the supervision, sex and satisfaction with benefits, sex and satisfaction with degree of participation, sex and labor performance, age and labor performance, children and labor performance; number of children and labor performance, permanence at job and satisfaction with your work, permanence at job and labor performance, permanence at job and quality of labor life.La presente investigación tiene como objetivo identificar los factores desencadenantes del estrés laboral y la relación de éstos con la calidad de vida laboral de personal aeronáutico de cabina. La muestra está conformada por 136 individuos que trabajan como personal aeronáutico de cabina, a quienes se les aplicó el Cuestionario de Calidad de Vida Profesional CVP-35 de Cabezas (2000), del cual se consideró para el análisis sólo el ítem que evalúa la dimensión global de esta variable; y el Instrumento de medición de detonantes de estrés laboral para pilotos (IMDELP) de Aguirre (2015). Los resultados encontrados indican que: (1) los tripulantes de cabina perciben un alto nivel de estrés laboral, (2) una moderada Satisfacción laboral, (3) una baja calidad de vida laboral, (4) y que existe una relación significativa  entre la calidad de vida laboral y los factores desencadenantes del estrés de tipo organizacional, extra-organizacional y del ambiente físico, (5) además, las variables sociodemográficas se relacionan significativamente de la siguiente forma: sexo y factor ambiente físico, sexo y satisfacción con la supervisión, sexo y satisfacción con las prestaciones, sexo y satisfacción con el grado de participación, sexo y desempeño laboral, edad y desempeño laboral, hijos y desempeño laboral, número de hijos y desempeño laboral, permanencia laboral y satisfacción con el trabajo, permanencia laboral y desempeño laboral y permanencia laboral y calidad de vida laboral

Personalidad resistente y su relación con el egreso voluntario en call centers

En el presente trabajo se analiza la relación entre la personalidad resistente, y el egreso voluntario de los trabajadores en call centers. Se pretende entender la decisión de egreso, a través de la personalidad. Se aplicó el cuestionario de personalidad resistente desarrollado por Moreno, Garrosa y Gonzalez (2000) a una muestra de 81 teleoperadores. Se encontró una probabilidad mayor de egreso voluntario en las personas con baja personalidad resistente así como las que cuentan con mayores niveles de escolaridad. Esto nos permite señalar que existen rasgos individuales que facilitan la gestión de las demandas y la percepción sobre el contexto laboral que influye en la decisión de egreso en este tipo de organizacione

Estresores laborales y bienestar en el trabajo en personal aeronáutico de cabina

This research aims to identify the triggers of workplace stress and their relationship with the quality of working life of aircraft cabin crew. The sample consisted of 136 individuals who work as aviation cabin crew, who were administered the questionnaire Quality of Life Professional CVP-35 Cabezas (2000), which was considered for analysis only item that evaluates the dimension Overall this variable; and measuring instrument triggers of workplace stress for pilots (IMDELP), Aguirre (2015). Results show: (1) stewardess percieve a high level of a labor estress, (2) just an average level of satisfaction, (3) a low quality of labor life, (4) and there is a meaning relation between quality of labor life and detonating factors of organizational stress type, extraorganizational and physical atmosphere, (5) In addition, socialdemographic variables are full related in the following way: sex and physical atmosphere factor, sex and satisfaction with the supervision, sex and satisfaction with benefits, sex and satisfaction with degree of participation, sex and labor performance, age and labor performance, children and labor performance; number of children and labor performance, permanence at job and satisfaction with your work, permanence at job and labor performance, permanence at job and quality of labor lifeLa presente investigación tiene como objetivo identificar los factores desencadenantes del estrés laboral y la relación de éstos con la calidad de vida laboral de personal aeronáutico de cabina. La muestra está conformada por 136 individuos que trabajan como personal aeronáutico de cabina, a quienes se les aplicó el Cuestionario de Calidad de Vida Profesional CVP-35 de Cabezas (2000), del cual se consideró para el análisis sólo el ítem que evalúa la dimensión global de esta variable; y el Instrumento de medición de detonantes de estrés laboral para pilotos (IMDELP) de Aguirre (2015). Los resultados encontrados indican que: (1) los tripulantes de cabina perciben un alto nivel de estrés laboral, (2) una moderada Satisfacción laboral, (3) una baja calidad de vida laboral, (4) y que existe una relación significativa entre la calidad de vida laboral y los factores desencadenantes del estrés de tipo organizacional, extra-organizacional y del ambiente físico, (5) además, las variables sociodemográficas se relacionan significativamente de la siguiente forma: sexo y factor ambiente físico, sexo y satisfacción con la supervisión, sexo y satisfacción con las prestaciones, sexo y satisfacción con el grado de participación, sexo y desempeño laboral, edad y desempeño laboral, hijos y desempeño laboral, número de hijos y desempeño laboral, permanencia laboral y satisfacción con el trabajo, permanencia laboral y desempeño laboral y permanencia laboral y calidad de vida labora

Evaluación del engagement en trabajadores de la salud en Uruguay a través de la escala Utrecht de engagement en el trabajo (UWES)

Abstract: The aim of this paper was to examine the psychometric properties of the Spanish version of the Utrecht Work Engagement Scale (UWES) in its 17-item version for the assessment of health workers in Uruguay. The sample consisted of 1,324 workers of both sexes (63.7% of women) from different health institutions, public (45.7%) and private (54.3%), in Montevideo and from the rest of the country (64.4% and 35.6% respectively). The internal consistency analyzes, employing Cronbach's alpha coefficient, reveal satisfactory levels of internal consistency for the total scale and the three factors, and reinforce the evidence of weakness of two items on the scale. The factorial structure analyzes by confirmatory factor analysis show an adequate fit of the trifactorial model to the data, although the high correlation between the latent factors could indicate that the unifactorial model may also be acceptable. Evidence from this study suggests that the Spanish version of the UWES-17 may be a valid and reliable instrument for the measurement of engagement and its three factors in health workers in Uruguay.Resumen: El objetivo principal de este estudio fue examinar las propiedades psicométricas de la versión en español de la escala Utrecht de engagement en el trabajo (UWES) en su versión de 17 ítems para la evaluación de trabajadores de la salud en Uruguay. La muestra se compuso de 1324 trabajadores de ambos sexos (63.7% de mujeres) de diferentes instituciones de salud, públicas (45.7%) y privadas (54.3%), de Montevideo y del interior del país (64.4% y 35.6% respectivamente). Los análisis de consistencia interna, mediante coeficiente alfa de Cronbach, revelan niveles satisfactorios de consistencia interna de la escala total y los tres factores, y refuerzan la evidencia de debilidad de dos ítems de la escala. Los análisis de estructura factorial a partir de un análisis factorial confirmatorio, muestran el ajuste medianamente aceptable del modelo trifactorial a los datos, aunque los elevados índices de correlación entre los factores latentes indican que un modelo unifactorial también podría ser aceptable. La evidencia de este estudio sugiere que la versión en español del UWES-17 puede ser un instrumento válido y confiable para la medición del compromiso y sus tres factores en los trabajadores de salud en Uruguay

Gendered Self-Views Across 62 Countries: A Test of Competing Models

Social role theory posits that binary gender gaps in agency and communion should be larger in less egalitarian countries, reflecting these countries’ more pronounced sex-based power divisions. Conversely, evolutionary and self-construal theorists suggest that gender gaps in agency and communion should be larger in more egalitarian countries, reflecting the greater autonomy support and flexible self-construction processes present in these countries. Using data from 62 countries ( N = 28,640), we examine binary gender gaps in agentic and communal self-views as a function of country-level objective gender equality (the Global Gender Gap Index) and subjective distributions of social power (the Power Distance Index). Findings show that in more egalitarian countries, gender gaps in agency are smaller and gender gaps in communality are larger. These patterns are driven primarily by cross-country differences in men’s self-views and by the Power Distance Index (PDI) more robustly than the Global Gender Gap Index (GGGI). We consider possible causes and implications of these findings.</p

Gendered Self-Views Across 62 Countries: A Test of Competing Models

Social role theory posits that binary gender gaps in agency and communion should be larger in less egalitarian countries, reflecting these countries’ more pronounced sex-based power divisions. Conversely, evolutionary and self-construal theorists suggest that gender gaps in agency and communion should be larger in more egalitarian countries, reflecting the greater autonomy support and flexible self-construction processes present in these countries. Using data from 62 countries (N = 28,640), we examine binary gender gaps in agentic and communal self-views as a function of country-level objective gender equality (the Global Gender Gap Index) and subjective distributions of social power (the Power Distance Index). Findings show that in more egalitarian countries, gender gaps in agency are smaller and gender gaps in communality are larger. These patterns are driven primarily by cross-country differences in men’s self-views and by the Power Distance Index (PDI) more robustly than the Global Gender Gap Index (GGGI). We consider possible causes and implications of these findings

Gendered Self-Views across 62 Countries: A Test of Competing Models

Social role theory posits that binary gender gaps in agency and communion should be larger in less egalitarian countries, reflecting these countries’ more pronounced sex-based power divisions. Conversely, evolutionary and self-construal theorists suggest that gender gaps in agency and communion should be larger in more egalitarian countries, reflecting the greater autonomy support and flexible self-construction processes present in these countries. Using data from 62 countries (N = 28,640), we examine binary gender gaps in agentic and communal self-views as a function of country-level objective gender equality (the Global Gender Gap Index) and subjective distributions of social power (the Power Distance Index). Findings show that in more egalitarian countries, gender gaps in agency are smaller and gender gaps in communality are larger. These patterns are driven primarily by cross-country differences in men’s self-views and by the Power Distance Index (PDI) more robustly than the Global Gender Gap Index (GGGI). We consider possible causes and implications of these findings