ELECTRE I Method Using Hesitant Linguistic Term Sets: An Application to Supplier Selection

Decision making is a common process in human activities. Every person or organization needs to make decisions besides dealing with uncertainty and vagueness associated with human cognition. The theory of fuzzy logic provides a mathematical base to model the uncertainities. Hesitant fuzzy linguistic term set (HFLTS) creates an appropriate method to deal with uncertainty in decision making. Managerial decision making generally implies that decision making process conducts multiple and conflicting criteria. Multi criteria decision analysis (MCDA) is a widely applied decision making method. Outranking methods are one type of MCDA methods which facilitate the decision making process through comparing binary relations in order to rank the alternatives. Elimination et Choix Traduisant la Réalité (ELECTRE), means elimination and choice that translates reality, is an outranking method. In this paper, an extended version of ELECTRE I method using HFLTS is proposed. Finally, a real case problem is provided to illustrate the HFLTS-ELECTRE I method

Decision making support for managers in innovation management: A PROMETHEE approach

The purpose of this paper is to present a decision making model as a support for selection of innovation management concept using multiple criteria decision making methods. Based on the specific nature of innovation management concepts a novel decision making model was designed. Ten defined innovation management concepts are firstly evaluated using set of criteria, which priorities are expertly evaluated using Saaty method and then the PROMETHEE outranking method is used for evaluating and selecting of innovation management concepts. To apply this model in the practice the Visual PROMETHEE software tool is incorporated to the model. The model was applied on a large manufacturing company. Using our approach in this company, the concept of value analysis was selected as the best. This study is limited for decision making processes in large companies. The results of Saaty method are based on expert but subjective assessment and therefore relevant for this particular company at that particular time. In addition, we suggest that this model can help managers to solve similar decision making problems using combination of Saaty method or analytic hierarchy process together with Visual PROMETHEE software. The logic and process of the decision making model elaboration as well as the decision model itself can be used as a framework for managers facing decision making problems with similar nature as innovation management concepts i.e.: ERP systems, information systems, technologies, business models.Web of Science6327425

Multi-criteria decision analysis under uncertainty: two approaches to incorporating data uncertainty into water, sanitation and hygiene planning

The final publication is available at Springer via http://dx.doi.org/10.1007/s11269-018-2152-9In the era of the Sustainable Development Goals, for which one of the aims is to provide universal access to safe water, sanitation and hygiene (WASH) services, it is crucial to target and prioritize those who remain unserved. Multi-criteria decision analysis (MCDA) models can play an important role in WASH planning by supporting priority-setting and policy-making. However, in order to avoid misleading assumptions and policy decisions, data uncertainty — intrinsic to the available collection methods — must be integrated into the decision analysis process. In this paper, we present two approaches to incorporating data uncertainty into MCDA models (MAUT and ELECTRE-III). We use WASH planning in rural Kenya as a case study to illustrate and compare the two approaches. The comparison focuses on the way these two models handle uncertainty in the available data. The analysis shows that, while both methods incorporate data uncertainty in a considerably different manner, they lead to similar prioritization settings.Peer ReviewedPostprint (author's final draft

Integrating knowledge exchange and the assessment of dryland management alternatives – A learning-centered participatory approach

The adoption of sustainable land management strategies and practices that respond to current climate and human pressures requires both assessment tools that can lead to better informed decision-making and effective knowledge-exchange mechanisms that facilitate new learning and behavior change. We propose a learning-centered participatory approach that links land management assessment and knowledge exchange and integrates science-based data and stakeholder perspectives on both biophysical and socio-economic attributes. We outline a structured procedure for a transparent assessment of land management alternatives, tailored to dryland management, that is based on (1) principles of constructivism and social learning, (2) the participation of stakeholders throughout the whole assessment process, from design to implementation, and (3) the combination of site-specific indicators, identified by local stakeholders as relevant to their particular objectives and context conditions, and science-based indicators that represent ecosystem services of drylands worldwide. The proposed procedure follows a pattern of eliciting, challenging, and self-reviewing stakeholder perspectives that aims to facilitate learning. The difference between the initial baseline perspectives and the final self-reviewed stakeholder perspectives is used as a proxy of learning. We illustrate the potential of this methodology by its application to the assessment of land uses in a Mediterranean fire-prone area in East Spain. The approach may be applied to a variety of socio-ecological systems and decision-making and governance scales.The PRACTICE protocol was developed in the framework of the project PRACTICE: Prevention and Restoration Actions to Combat Desertification. An integrated Assessment, funded by the European Commission (GA226818). This research was also funded by the European project CASCADE (GA283068), and the Marie Skłodowska-Curie Actions Fellowship of the European Union (GA 629677) “S4S, Science for Society Solutions”, awarded to B.J.O

Structuring the decision process : an evaluation of methods in the structuring the decision process

This chapter examines the effectiveness of methods that are designed to provide structure and support to decision making. Those that are primarily aimed at individual decision makers are examined first and then attention is turned to groups. In each case weaknesses of unaided decision making are identified and how successful the application of formal methods is likely to be in mitigating these weaknesses is assessed

Comparing tools for Service Quality Evaluation

Service quality evaluation is one of the main issues that have recently drawn managers' and researchers' attention. The definition of an evaluation standard not dependent on any particular service context has determined the popularity of many different quality tools. In this paper we show a comparative analysis of the affected tools that are widely used. These are summarized in an orientation map. Moreover we present some results of an experiment carried out with two of the major quality tools (SERVQUAL and QUALITOMETRO). The results identify good qualities as well as weaknesses for both tools. Possible improvement strategies are presente