The design with intent method: A design tool for influencing user behaviour

The official published version can be found at the link below.Using product and system design to influence user behaviour offers potential for improving performance and reducing user error, yet little guidance is available at the concept generation stage for design teams briefed with influencing user behaviour. This article presents the Design with Intent Method, an innovation tool for designers working in this area, illustrated via application to an everyday human–technology interaction problem: reducing the likelihood of a customer leaving his or her card in an automatic teller machine. The example application results in a range of feasible design concepts which are comparable to existing developments in ATM design, demonstrating that the method has potential for development and application as part of a user-centred design process

A model of the dynamics of organizational communication

We propose a model of the dynamics of organizational communication. Our model specifies the mechanics by which communication impact is fed back to communication inputs and closes the gap between sender and receiver of messages. We draw on language critique, a branch of language philosophy, and derive joint linguistic actions of interlocutors to explain the emergence and adaptation of communication on the group level. The model is framed by Te'eni's cognitive-affective model of organizational communication

Boundary Objects and their Use in Agile Systems Engineering

Agile methods are increasingly introduced in automotive companies in the attempt to become more efficient and flexible in the system development. The adoption of agile practices influences communication between stakeholders, but also makes companies rethink the management of artifacts and documentation like requirements, safety compliance documents, and architecture models. Practitioners aim to reduce irrelevant documentation, but face a lack of guidance to determine what artifacts are needed and how they should be managed. This paper presents artifacts, challenges, guidelines, and practices for the continuous management of systems engineering artifacts in automotive based on a theoretical and empirical understanding of the topic. In collaboration with 53 practitioners from six automotive companies, we conducted a design-science study involving interviews, a questionnaire, focus groups, and practical data analysis of a systems engineering tool. The guidelines suggest the distinction between artifacts that are shared among different actors in a company (boundary objects) and those that are used within a team (locally relevant artifacts). We propose an analysis approach to identify boundary objects and three practices to manage systems engineering artifacts in industry

The Field-tested and Grounded Technological Rule as Product of Mode 2 Management Research �

management, research

Modelling business processes with links to ISO 9001

Merged with duplicate record 10026.1/795 on 14.02.2017 by CS (TIS)This work in the domain of quality management and business process design looks at how the requirements of the ISO 9001 standard for quality management systems are designed and implemented in business. It is the aim of the research reported in this thesis to support manufacturing companies when modelling a Fulfil Order Process by identifying the links to the ISO 9001 quality standard and highlighting potential impact from any changes in the process or the standard during a redesign project. It does so by presenting a modelling technique, named IDEF9000, which will enable companies to take a systemic perspective of a Fulfil Order Process identifying all relevant links to ISO 9001. A research strategy based around the experiences of companies when designing business processes with links to ISO 9001 was adopted. In-depth case studies carried out by the author showed that simply documenting what an organisation does to satisfy the various elements of ISO 9001 is still one of the most common approaches adopted. This results in a process-oriented character only at the documentation stage. It is the result of limited guidance on how to integrate the requirements of ISO 900 I in business processes. The work proceeded by exploring the domains of business processes, the use of systems thinking to explain business processes and the relevance of ISO 9001 requirements from a process-based viewpoint. A set of criteria was developed to identify activities, information and other flows controlled by ISO 9001 to design a Fulfil Order Process in a manufacturing company. This provided the context for the development of the modelling technique IDEF9000, which is an enhanced version of IDEFo, and its validation by review and by use in two manufacturing companies. The originality of this work lies in the identification and emphasis by the author of the need to take a systemic view of business processes when designing or redesigning a process-based ISO 9001 quality management system. Also, criteria for a technique to address the modelling of a Fulfil Order Process were identified. Furthermore this contribution to knowledge includes the identification of links between ISO 9001 requirements and a holistic Fulfil Order Process. This led to the development of further criteria for modelling such a business process showing the links to ISO 9001. IDEF9000 represents an improved modelling approach that fulfils the identified criteria and permits the systemic design or redesign of a Fulfil Order Process while establishing the links controlled by the ISO 9001 quality standard

Quality Enhancement Themes: the First Year Experience. Curriculum Design for the First Year

This report outlines the work and outcomes of a practice-focused development project 'Curriculum design for the first year'. The project was one of nine funded by the Quality Assurance Agency for Higher Education (QAA) under the First-Year Experience Enhancement Theme of the Scottish quality enhancement agenda. The stages of this curriculum design project included: completing a literature review; running staff workshops to gather and disseminate information; holding student focus groups to gather students, views and experiences of the curriculum; collecting case studies of interest to the sector; and reporting findings to the sector. Key findings from the literature are presented in this report. They include the need to adopt student-centred active learning strategies (Harvey, Drew and Smith, 2006; Oliver-Hoyo and Allen, 2005; Barefoot, 2002) and the importance of providing early formative feedback to students (Davidson and Young, 2005; Barefoot, 2002). Many suggestions for improving learning and teaching strategies have been adopted at module level, but could be implemented strategically across the breadth of a programme curriculum. Kift and Nelson (2005) supported this view and argued that it is equally important to support these principles with systemic university-wide change, including administrative and support programmes that are also integrated with the curriculum and student needs

Shifting practices and frames: literacy, learning and computer games

Digital culture and the online world have profound implications for contemporary notions of literacy, learning, and curriculum. The increasing integration of digital culture and technologies into young people’s lives reflects the energy and excitement offered by online worlds. Online forms of text and communication are shaping students’ experience of the world, including expectations and experiences about learning and literacy. While print literacies remain important, for schools to prepare students to participate in critical and agential ways in the contemporary and future world, they need also to teach them to be fully literate in digital and multimodal literacies, and at ease and in control in the online world. Computer games and other forms of digital games teach and exemplify multimodal forms of literacy. Schools can capitalise on their potential and work with them productively. Doing so, however, entails recognising the messy complexity of schooling and the practicalities of classroom lives. This chapter reports on a 3-year project in five schools concerned with literacy and computer games, and discusses the important role of teachers as on-the-ground leaders in pioneering new conceptions of literacy and curriculum change, and the importance of school structures and support to enable such change to happen.Arts, Education & Law Group, School of Education and Professional StudiesNo Full Tex

Technical Writing Redesign and Assessment: A Pilot Study

The purpose of this study was to compare scores on writing assignments from traditional, fully online courses in technical writing to pilot, hybrid courses at a southern university. A total of 232 students’ assignments were compared in this study. All writing assignments were scored by six trained instructors of English using the same five point rubric. The pilot, hybrid classes had a total of 97 writing assignments. The students were divided into three disciplines including business, humanities, and sciences. In the pilot, hybrid classes, there were 18 students (or 19%) enrolled in a business major. Five students were enrolled in humanities, 5% of the 97 total and 74 students (or 76% were enrolled in the sciences. The traditional, fully online classes had a total of 135 scored writing assignments. Thirty-nine students (or 29%) of the total enrolled were business majors. Nineteen students were humanities majors, 14% of the 135 student total. And 77 students were enrolled in science majors, 57% of the 135 student total for the traditional, fully online technical writing classes. Descriptive statistics were used to identify each set of responses. A MANOVA was used to compare writing assignment scores in the traditional, fully online classes to the pilot, hybrid classes. The results were significant in the concerns and organization categories. The study showed that the traditional, fully online classes already in place at the university had a higher percentage of students scoring in the very good and excellent rubric scores than the pilot, redesigned hybrid classes. The category of concerns of which the traditional class scored higher was determined by the question: In terms of attending to the needs and concerns of its readers, how successful is this document overall? The category of organization of which the traditional class scored higher was determined by the question: In terms of overall organization and following the conventions of the memo/email genre, how successful is this document? No significant findings were identified for expression or overall quality

Research-teaching linkages: enhancing graduate attributes. Arts, humanities and social sciences

This publication represents one output of the Quality Enhancement Theme of Research-Teaching Linkages: enhancing graduate attributes. Sections 2-5 relate primarily to the project outcomes of use to educational developers and arts, humanities and social sciences academics looking for approaches to enhance their practice. Section 5 comprises in-depth case studies. Section 6 is an introductory discussion of the evidence from the interviews undertaken by the team. Section 7 explores project conclusions and recommendations for the future