965 research outputs found
Designing national electronic services in the public healthcare sector.
Papers 2 and 5 of this thesis are not available in Munin 2. Larsen, E. and LK. Johannessen (2014), 'Top-down or bottom-up? Building information system for healthcare', (manuscript) 5. Larsen, E. and G. Ellingsen (2014) 'Nothing free about free market', Rossitto, C. et al. (eds.), COOP Proceedings of the 11th International Conference on the Design of Cooperative Systems: COOP 2014 Nice, France, May 27 â 30, Proceedings of the 11th International Conference on the Design of Cooperative Systems, Springer: 69-85. Available at http://dx.doi.org/10.1007/978-3-319-06498-7_5This thesis deals with a socio-technical approach towards the development of inter-organisational ICT tools in healthcare. My overall case is Norwegian healthcare, and I investigated how national inter-organisational ICT tools were developed and why good results were difficult to achieve. Three public projects make up the basis of my data collection in which the main categories of data are interviews, participant observations and document studies. The data collection period spanned 2005 to the completion of this thesis.
The main contribution of this thesis is the empirical insight into the long-standing establishment of inter-organisational health care services in Norway, a country that is characterised primarily by a publicly funded healthcare system. Studying this domain have demanded an inter-disciplinary approach because of the need to understand work practices, the implications of development and the complexities of information infrastructures, financing, project management, political governance and political philosophies.
This study demonstrates how the strategies adopted by Norwegian authorities have changed. These strategies began as measures for invigorating the sector through the funding of public projects that establish specifications which vendors can use in developing new services. The strategies have transitioned into a top-down approach, with the Directorate of Health as the dominant stakeholder in a dedicated and specialised market. The recent strategy represents an approach that prioritises projects in a political process instead of basing such projects in extensive discussions in the healthcare sector.
On the basis of the results, I suggest that a middle position be adopted in organising large-scale projects on integrated information systems. Such a strategy will give more power to the users of the information system. I believe that in real-world settings, a step-by-step strategy is favourable but requires good conditions for continued growth. Critical tasks are to break down large projects into a series of smaller ones, prioritise direct business value and assemble stable, full-time and cross-functional teams that execute these projects along a disciplined agile and optimisation approach
From Offshore Operation to Onshore Simulator: Using Visualized Ethnographic Outcomes to Work with Systems Developers
This paper focuses on the process of translating insights from a Computer Supported Cooperative Work (CSCW)-based study, conducted on a vessel at sea, into a model that can assist systems developers working with simulators, which are used by vessel operators for training purposes on land. That is, the empirical study at sea brought about rich insights into cooperation, which is important for systems developers to know about and consider in their designs. In the paper, we establish a model that primarily consists of a âcomputational artifactâ. The model is designed to support researchers working with systems developers. Drawing on marine examples, we focus on the translation process and investigate how the model serves to visualize work activities; how it addresses relations between technical and computational artifacts, as well as between functions in technical systems and functionalities in cooperative systems. In turn, we link design back to fieldwork studies
Challenges in Bridging Social Semantics and Formal Semantics on the Web
This paper describes several results of Wimmics, a research lab which names
stands for: web-instrumented man-machine interactions, communities, and
semantics. The approaches introduced here rely on graph-oriented knowledge
representation, reasoning and operationalization to model and support actors,
actions and interactions in web-based epistemic communities. The re-search
results are applied to support and foster interactions in online communities
and manage their resources
HCI at the boundary of work and life
The idea behind this Special Issue originates in a workshop on HCI and CSCW research related to work and non-work-life balance organized in conjunction with the ECSCW 2013 conference by the issue co-editors. Fifteen papers were originally submitted for possible inclusion in this Special Issue, and four papers were finally accepted for publication after two rounds of rigorous peer review. The four accepted papers explore, in different ways, HCI at the boundary of work and life. In this editorial, we offer a description of the overall theme and rationale for the Special Issue, including an introduction on the topic relevance and background, and a reflection on how the four accepted papers further current research and debate on the topic
Participatory Militias: An Analysis of an Armed Movement's Online Audience
Armed groups of civilians known as "self-defense forces" have ousted the
powerful Knights Templar drug cartel from several towns in Michoacan. This
militia uprising has unfolded on social media, particularly in the "VXM"
("Valor por Michoacan," Spanish for "Courage for Michoacan") Facebook page,
gathering more than 170,000 fans. Previous work on the Drug War has documented
the use of social media for real-time reports of violent clashes. However, VXM
goes one step further by taking on a pro-militia propagandist role, engaging in
two-way communication with its audience. This paper presents a descriptive
analysis of VXM and its audience. We examined nine months of posts, from VXM's
inception until May 2014, totaling 6,000 posts by VXM administrators and more
than 108,000 comments from its audience. We describe the main conversation
themes, post frequency and relationships with offline events and public
figures. We also characterize the behavior of VXM's most active audience
members. Our work illustrates VXM's online mobilization strategies, and how its
audience takes part in defining the narrative of this armed conflict. We
conclude by discussing possible applications of our findings for the design of
future communication technologies.Comment: Participatory Militias: An Analysis of an Armed Movement's Online
Audience. Saiph Savage, Andres Monroy-Hernandez. CSCW: ACM Conference on
Computer-Supported Cooperative Work 201
Data Portraits and Intermediary Topics: Encouraging Exploration of Politically Diverse Profiles
In micro-blogging platforms, people connect and interact with others.
However, due to cognitive biases, they tend to interact with like-minded people
and read agreeable information only. Many efforts to make people connect with
those who think differently have not worked well. In this paper, we
hypothesize, first, that previous approaches have not worked because they have
been direct -- they have tried to explicitly connect people with those having
opposing views on sensitive issues. Second, that neither recommendation or
presentation of information by themselves are enough to encourage behavioral
change. We propose a platform that mixes a recommender algorithm and a
visualization-based user interface to explore recommendations. It recommends
politically diverse profiles in terms of distance of latent topics, and
displays those recommendations in a visual representation of each user's
personal content. We performed an "in the wild" evaluation of this platform,
and found that people explored more recommendations when using a biased
algorithm instead of ours. In line with our hypothesis, we also found that the
mixture of our recommender algorithm and our user interface, allowed
politically interested users to exhibit an unbiased exploration of the
recommended profiles. Finally, our results contribute insights in two aspects:
first, which individual differences are important when designing platforms
aimed at behavioral change; and second, which algorithms and user interfaces
should be mixed to help users avoid cognitive mechanisms that lead to biased
behavior.Comment: 12 pages, 7 figures. To be presented at ACM Intelligent User
Interfaces 201
Collaborative mapping response to disasters through OpenStreetMap: the case of the 2016 Italian earthquake
Digital humanitarians represent the current generation of volunteers providing timely contributions in the form
of digital map data in the aftermath of natural disasters. Starting from the tragic 2010 earthquake in Haiti and
thanks to the success of the OpenStreetMap (OSM) project, the presence and coordination of these volunteers
have grown incredibly over the past years. This work investigates the dynamics of the mapping process and the
nature of the OSM volunteers who contributed map data after the 2016 earthquake in Central Italy. The analyses
show that the existing OSM users were the majority of those contributing to the mapping activity, with less edits
performed by new users. The collaborative mapping process was efficiently coordinated through a dedicated
platform and the area hit by the earthquake was significantly edited in OSM after the disaster
An Exploration of Digital Sketch Mapping, Interview and Qualitative Analysis to Document a Therapeutic Landscape in Whatcom County
Recent literature cites interest toward utilizing new technologies to unify methods within geography. One area showing promise towards fulfilling this goal is qualitative GIS (QGIS), which combines the methods of social/cultural and spatial/analytical geographers. QGIS research combines sketch maps with GIS and qualitative research methods to uncover âhidden geographiesâ found within the individual geo-narratives of individuals and within groups of individuals. This thesis explores the merits of using newly developed technology for digital sketch maps acquisition, computer assisted qualitative data analysis (CAQDAS) and qualitative geographic information system (QGIS) analysis for the discovery of âhidden geographiesâ. The case study demonstrates the utility of touchscreen technology to collect sketch maps and the complementary effect of combining social/cultural and spatial/analytical methods to visualize the hidden geography within the therapeutic landscape of student veterans in Whatcom County, Washington. This exploration also suggests direction for further research using digital sketch map acquisition for gaining insights into other socio-spatial processes that are not captured by traditional geographical analysis methods
Diversity in Computer Science
This is an open access book that covers the complete set of experiences and results of the FemTech.dk research which we have had conducted between 2016-2021 â from initiate idea to societal communication. Diversity in Computer Science: Design Artefacts for Equity and Inclusion presents and documents the principles, results, and learnings behind the research initiative FemTech.dk, which was created in 2016 and continues today as an important part of the Department of Computer Science at the University of Copenhagenâs strategic development for years to come. FemTech.dk was created in 2016 to engage with research within gender and diversity and to explore the role of gender equity as part of digital technology design and development. FemTech.dk considers how and why computer science as a field and profession in Denmark has such a distinct unbalanced gender representation in the 21st century. This book is also the story of how we (the authors) as computer science researchers embarked on a journey to engage with a new research field â equity and gender in computing â about which we had only sporadic knowledge when we began. We refer here to equity and gender in computing as a research field â but in reality, this research field is a multiplicity of entangled paths, concepts, and directions that forms important and critical insights about society, gender, politics, and infrastructures which are published in different venues and often have very different sets of criteria, values, and assumptions. Thus, part of our journey is also to learn and engage with all these different streams of research, concepts, and theoretical approaches and, through these engagements, to identify and develop our own theoretical platform, which has a foundation in our research backgrounds in HumanâComputer Interaction broadly â and Interaction Design & Computer Supported Cooperative Work specifically
âWhat do you want for dinner?â: need anticipation and the design of proactive technologies for the home
This paper examines âthe routine shopâ as part of a project that is exploring automation and autonomy in the Internet of Things. In particular we explicate the âworkâ involved in anticipating need using an ethnomethodological analysis that makes visible the mundane, âseen but unnoticedâ methodologies that household members accountably employ to organise list construction and accomplish calculation on the shop floor. We discuss and reflect on the challenges membersâ methodologies pose for proactive systems that seek to support domestic grocery shopping, including the challenges of sensing, learning and predicting, and gearing autonomous agents into social practice within the home
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