From QoS Distributions to QoE Distributions: a System's Perspective

In the context of QoE management, network and service providers commonly rely on models that map system QoS conditions (e.g., system response time, paket loss, etc.) to estimated end user QoE values. Observable QoS conditions in the system may be assumed to follow a certain distribution, meaning that different end users will experience different conditions. On the other hand, drawing from the results of subjective user studies, we know that user diversity leads to distributions of user scores for any given test conditions (in this case referring to the QoS parameters of interest). Our previous studies have shown that to correctly derive various QoE metrics (e.g., Mean Opinion Score (MOS), quantiles, probability of users rating "good or better", etc.) in a system under given conditions, there is a need to consider rating distributions obtained from user studies, which are often times not available. In this paper we extend these findings to show how to approximate user rating distributions given a QoS-to-MOS mapping function and second order statistics. Such a user rating distribution may then be combined with a QoS distribution observed in a system to finally derive corresponding distributions of QoE scores. We provide two examples to illustrate this process: 1) analytical results using a Web QoE model relating waiting times to QoE, and 2) numerical results using measurements relating packet losses to video stall pattern, which are in turn mapped to QoE estimates. The results in this paper provide a solution to the problem of understanding the QoE distribution in a system, in cases where the necessary data is not directly available in the form of models going beyond the MOS, or where the full details of subjective experiments are not available.Comment: 4th International Workshop on Quality of Experience Management (QoE Management 2020), featured by IEEE Conference on Network Softwarization (IEEE NetSoft 2020), Ghent, Belgiu

Video QoE Estimation using Network Measurement Data

More than even before, last-mile Internet Service Providers (ISPs) need to efficiently provision and manage their networks to meet the growing demand for Internet video (expected to be 82% of the global IP traffic in 2022). This network optimization requires ISPs to have an in-depth understanding of end-user video Quality of Experience (QoE). Understanding video QoE, however, is challenging for ISPs as they generally do not have access to applications at end user devices to observe key objective metrics impacting QoE. Instead, they have to rely on measurement of network traffic to estimate objective QoE metrics and use it for troubleshooting QoE issues. However, this can be challenging for HTTP-based Adaptive Streaming (HAS) video, the de facto standard for streaming over the Internet, because of the complex relationship between the network observable metrics and the video QoE metrics. This largely results from its robustness to short-term variations in the underlying network conditions due to the use of the video buffer and bitrate adaptation. In this thesis, we develop approaches that use network measurement to infer video QoE. In developing inference approaches, we provide a toolbox of techniques suitable for a diversity of streaming contexts as well as different types of network measurement data. We first develop two approaches for QoE estimation that model video sessions based on the network traffic dynamics of the HAS protocol under two different streaming contexts. Our first approach, MIMIC, estimates unencrypted video QoE using HTTP logs. We do a large-scale validation of MIMIC using ground truth QoE metrics from a popular video streaming service. We also deploy MIMIC in a real-world cellular network and demonstrate some preliminary use cases of QoE estimation for ISPs. Our second approach is called eMIMIC that estimates QoE metrics for encrypted video using packet-level traces. We evaluate eMIMIC using an automated experimental framework under realistic network conditions and show that it outperforms state-of-the-art QoE estimation approaches. Finally, we develop an approach to address the scalability challenges of QoE inference. We leverage machine learning to infer QoE from coarse-granular but light-weight network data in the form of Transport Layer Security (TLS) transactions. We analyze the scalability and accuracy trade-off in using such data for inference. Our evaluation shows that that the TLS transaction data can be used for detecting video performance issues with a reasonable accuracy and significantly lower computation overhead as compared to packet-level traces.Ph.D

FlexStream: SDN-Based Framework for Programmable and Flexible Adaptive Video Streaming

With the tremendous increase in video traffic fueled by smartphones, tablets, 4G LTE networks, and other mobile devices and technologies, providing satisfactory services to end users in terms of playback quality and a fair share of network resources become challenging. As a result, an HTTP video streaming protocol was invented and widely adopted by most video providers today with the goal of maximizing the user’s quality of experience. However, despite the intensive efforts of major video providers such as YouTube and Netflix to improve their players, several studies as well as our measurements indicate that the players still suffer from several performance issues including instability and sub-optimality in the video bitrate, stalls in the playback, unfairness in sharing the available bandwidth, and inefficiency with regard to network utilization, considerably degrading the user’s QoE. These issues are frequently experienced when several players start competing over a common bottleneck. Interestingly, the root cause of these issues is the intermittent traffic pattern of the HTTP adaptive protocol that causes the players to over-estimate the available bandwidth and stream unsustainable video bitrates. In addition, the wireless network standards today do not allow the network to have a fine-grain control over individual devices which is necessary for providing resource usage coordination and global policy enforcement. We show that enabling such a network-side control would drive each device to fairly and efficiently utilize the network resources based on its current context, which would result in maximizing the overall viewing experience in the network and optimizing the bandwidth utilization. In this dissertation, we propose FlexStream, a flexible and programmable Software-Defined Network (SDN) based framework that solves all the adaptive streaming problems mentioned above. We develop FlexStream on top of the SDN-based framework that extends SDN functionality to mobile end devices, allowing for a fine-grained control and management of bandwidth based on real time context-awareness and specified policy. We demonstrate that FlexStream can be used to manage video delivery for a set of end devices over WiFi and cellular links and can effectively alleviate common problems such as player instability, playback stalls, large startup delay, and inappropriate bandwidth allocation. FlexStream offloads several tasks such as monitoring and policy enforcement to end-devices, while a network element (i.e., Global Controller), which has a global view of a network condition, is primarily employed to manage the resource allocation. This also alleviates the need for intrusive, large and costly traffic management solutions within the network, or modifications to servers that are not feasible in practice. We define an optimization method within the global controller for resource allocation to maximize video QoE considering context information, such as screen size and user priority. All features of FlexStream are implemented and validated on real mobile devices over real Wi-Fi and cellular networks. To the best of our knowledge, FlexStream is the first implementation of SDN-based control in a live cellular network that does not require any internal network support for SDN functionality

Quality of experience and access network traffic management of HTTP adaptive video streaming

The thesis focuses on Quality of Experience (QoE) of HTTP adaptive video streaming (HAS) and traffic management in access networks to improve the QoE of HAS. First, the QoE impact of adaptation parameters and time on layer was investigated with subjective crowdsourcing studies. The results were used to compute a QoE-optimal adaptation strategy for given video and network conditions. This allows video service providers to develop and benchmark improved adaptation logics for HAS. Furthermore, the thesis investigated concepts to monitor video QoE on application and network layer, which can be used by network providers in the QoE-aware traffic management cycle. Moreover, an analytic and simulative performance evaluation of QoE-aware traffic management on a bottleneck link was conducted. Finally, the thesis investigated socially-aware traffic management for HAS via Wi-Fi offloading of mobile HAS flows. A model for the distribution of public Wi-Fi hotspots and a platform for socially-aware traffic management on private home routers was presented. A simulative performance evaluation investigated the impact of Wi-Fi offloading on the QoE and energy consumption of mobile HAS.Die Doktorarbeit beschäftigt sich mit Quality of Experience (QoE) – der subjektiv empfundenen Dienstgüte – von adaptivem HTTP Videostreaming (HAS) und mit Verkehrsmanagement, das in Zugangsnetzwerken eingesetzt werden kann, um die QoE des adaptiven Videostreamings zu verbessern. Zuerst wurde der Einfluss von Adaptionsparameters und der Zeit pro Qualitätsstufe auf die QoE von adaptivem Videostreaming mittels subjektiver Crowdsourcingstudien untersucht. Die Ergebnisse wurden benutzt, um die QoE-optimale Adaptionsstrategie für gegebene Videos und Netzwerkbedingungen zu berechnen. Dies ermöglicht Dienstanbietern von Videostreaming verbesserte Adaptionsstrategien für adaptives Videostreaming zu entwerfen und zu benchmarken. Weiterhin untersuchte die Arbeit Konzepte zum Überwachen von QoE von Videostreaming in der Applikation und im Netzwerk, die von Netzwerkbetreibern im Kreislauf des QoE-bewussten Verkehrsmanagements eingesetzt werden können. Außerdem wurde eine analytische und simulative Leistungsbewertung von QoE-bewusstem Verkehrsmanagement auf einer Engpassverbindung durchgeführt. Schließlich untersuchte diese Arbeit sozialbewusstes Verkehrsmanagement für adaptives Videostreaming mittels WLAN Offloading, also dem Auslagern von mobilen Videoflüssen über WLAN Netzwerke. Es wurde ein Modell für die Verteilung von öffentlichen WLAN Zugangspunkte und eine Plattform für sozialbewusstes Verkehrsmanagement auf privaten, häuslichen WLAN Routern vorgestellt. Abschließend untersuchte eine simulative Leistungsbewertung den Einfluss von WLAN Offloading auf die QoE und den Energieverbrauch von mobilem adaptivem Videostreaming

QoE on media deliveriy in 5G environments

231 p.5G expandirá las redes móviles con un mayor ancho de banda, menor latencia y la capacidad de proveer conectividad de forma masiva y sin fallos. Los usuarios de servicios multimedia esperan una experiencia de reproducción multimedia fluida que se adapte de forma dinámica a los intereses del usuario y a su contexto de movilidad. Sin embargo, la red, adoptando una posición neutral, no ayuda a fortalecer los parámetros que inciden en la calidad de experiencia. En consecuencia, las soluciones diseñadas para realizar un envío de tráfico multimedia de forma dinámica y eficiente cobran un especial interés. Para mejorar la calidad de la experiencia de servicios multimedia en entornos 5G la investigación llevada a cabo en esta tesis ha diseñado un sistema múltiple, basado en cuatro contribuciones.El primer mecanismo, SaW, crea una granja elástica de recursos de computación que ejecutan tareas de análisis multimedia. Los resultados confirman la competitividad de este enfoque respecto a granjas de servidores. El segundo mecanismo, LAMB-DASH, elige la calidad en el reproductor multimedia con un diseño que requiere una baja complejidad de procesamiento. Las pruebas concluyen su habilidad para mejorar la estabilidad, consistencia y uniformidad de la calidad de experiencia entre los clientes que comparten una celda de red. El tercer mecanismo, MEC4FAIR, explota las capacidades 5G de analizar métricas del envío de los diferentes flujos. Los resultados muestran cómo habilita al servicio a coordinar a los diferentes clientes en la celda para mejorar la calidad del servicio. El cuarto mecanismo, CogNet, sirve para provisionar recursos de red y configurar una topología capaz de conmutar una demanda estimada y garantizar unas cotas de calidad del servicio. En este caso, los resultados arrojan una mayor precisión cuando la demanda de un servicio es mayor

Identifying and diagnosing video streaming performance issues

On-line video streaming is an ever evolving ecosystem of services and technologies, where content providers are on a constant race to satisfy the users' demand for richer content and higher bitrate streams, updated set of features and cross-platform compatibility. At the same time, network operators are required to ensure that the requested video streams are delivered through the network with a satisfactory quality in accordance with the existing Service Level Agreements (SLA). However, tracking and maintaining satisfactory video Quality of Experience (QoE) has become a greater challenge for operators than ever before. With the growing popularity of content engagement on handheld devices and over wireless connections, new points-of-failure have added to the list of failures that can affect the video quality. Moreover, the adoption of end-to-end encryption by major streaming services has rendered previously used QoE diagnosis methods obsolete. In this thesis, we identify the current challenges in identifying and diagnosing video streaming issues and we propose novel approaches in order to address them. More specifically, the thesis initially presents methods and tools to identify a wide array of QoE problems and the severity with which they affect the users' experience. The next part of the thesis deals with the investigation of methods to locate under-performing parts of the network that lead to drop of the delivered quality of a service. In this context, we propose a data-driven methodology for detecting the under performing areas of cellular network with sub-optimal Quality of Service (QoS) and video QoE. Moreover, we develop and evaluate a multi-vantage point framework that is capable of diagnosing the underlying faults that cause the disruption of the user's experience. The last part of this work, further explores the detection of network performance anomalies and introduces a novel method for detecting such issues using contextual information. This approach provides higher accuracy when detecting network faults in the presence of high variation and can benefit providers to perform early detection of anomalies before they result in QoE issues.La distribución de vídeo online es un ecosistema de servicios y tecnologías, donde los proveedores de contenidos se encuentran en una carrera continua para satisfacer las demandas crecientes de los usuarios de más riqueza de contenido, velocidad de transmisión, funcionalidad y compatibilidad entre diferentes plataformas. Asimismo, los operadores de red deben asegurar que los contenidos demandados son entregados a través de la red con una calidad satisfactoria según los acuerdos existentes de nivel de servicio (en inglés Service Level Agreement o SLA). Sin embargo, la monitorización y el mantenimiento de un nivel satisfactorio de la calidad de experiencia (en inglés Quality of Experience o QoE) del vídeo online se ha convertido en un reto mayor que nunca para los operadores. Dada la creciente popularidad del consumo de contenido con dispositivos móviles y a través de redes inalámbricas, han aparecido nuevos puntos de fallo que se han añadido a la lista de problemas que pueden afectar a la calidad del vídeo transmitido. Adicionalmente, la adopción de sistemas de encriptación extremo a extremo, por parte de los servicios más importantes de distribución de vídeo online, ha dejado obsoletos los métodos existentes de diagnóstico de la QoE. En esta tesis se identifican los retos actuales en la identificación y diagnóstico de los problemas de transmisión de vídeo online, y se proponen nuevas soluciones para abordar estos problemas. Más concretamente, inicialmente la tesis presenta métodos y herramientas para identificar un conjunto amplio de problemas de QoE y la severidad con los que estos afectan a la experiencia de los usuarios. La siguiente parte de la tesis investiga métodos para localizar partes de la red con un rendimiento bajo que resultan en una disminución de la calidad del servicio ofrecido. En este contexto, se propone una metodología basada en el análisis de datos para detectar áreas de la red móvil que ofrecen un nivel subóptimo de calidad de servicio (en inglés Quality of Service o QoS) y QoE. Además, se desarrolla y se evalúa una solución basada en múltiples puntos de medida que es capaz de diagnosticar los problemas subyacentes que causan la alteración de la experiencia de usuario. La última parte de este trabajo explora adicionalmente la detección de anomalías de rendimiento de la red y presenta un nuevo método para detectar estas situaciones utilizando información contextual. Este enfoque proporciona una mayor precisión en la detección de fallos de la red en presencia de alta variabilidad y puede ayudar a los proveedores a la detección precoz de anomalías antes de que se conviertan en problemas de QoE.La distribució de vídeo online és un ecosistema de serveis i tecnologies, on els proveïdors de continguts es troben en una cursa continua per satisfer les demandes creixents del usuaris de més riquesa de contingut, velocitat de transmissió, funcionalitat i compatibilitat entre diferents plataformes. A la vegada, els operadors de xarxa han d’assegurar que els continguts demandats són entregats a través de la xarxa amb una qualitat satisfactòria segons els acords existents de nivell de servei (en anglès Service Level Agreement o SLA). Tanmateix, el monitoratge i el manteniment d’un nivell satisfactori de la qualitat d’experiència (en anglès Quality of Experience o QoE) del vídeo online ha esdevingut un repte més gran que mai per als operadors. Donada la creixent popularitat del consum de contingut amb dispositius mòbils i a través de xarxes sense fils, han aparegut nous punts de fallada que s’han afegit a la llista de problemes que poden afectar a la qualitat del vídeo transmès. Addicionalment, l’adopció de sistemes d’encriptació extrem a extrem, per part dels serveis més importants de distribució de vídeo online, ha deixat obsolets els mètodes existents de diagnòstic de la QoE. En aquesta tesi s’identifiquen els reptes actuals en la identificació i diagnòstic dels problemes de transmissió de vídeo online, i es proposen noves solucions per abordar aquests problemes. Més concretament, inicialment la tesi presenta mètodes i eines per identificar un conjunt ampli de problemes de QoE i la severitat amb la que aquests afecten a la experiència dels usuaris. La següent part de la tesi investiga mètodes per localitzar parts de la xarxa amb un rendiment baix que resulten en una disminució de la qualitat del servei ofert. En aquest context es proposa una metodologia basada en l’anàlisi de dades per detectar àrees de la xarxa mòbil que ofereixen un nivell subòptim de qualitat de servei (en anglès Quality of Service o QoS) i QoE. A més, es desenvolupa i s’avalua una solució basada en múltiples punts de mesura que és capaç de diagnosticar els problemes subjacents que causen l’alteració de l’experiència d’usuari. L’última part d’aquest treball explora addicionalment la detecció d’anomalies de rendiment de la xarxa i presenta un nou mètode per detectar aquestes situacions utilitzant informació contextual. Aquest enfoc proporciona una major precisió en la detecció de fallades de la xarxa en presencia d’alta variabilitat i pot ajudar als proveïdors a la detecció precoç d’anomalies abans de que es converteixin en problemes de QoE.Postprint (published version

Entrega de conteúdos multimédia em over-the-top: caso de estudo das gravações automáticas

Doutoramento em Engenharia EletrotécnicaOver-The-Top (OTT) multimedia delivery is a very appealing approach for providing ubiquitous, exible, and globally accessible services capable of low-cost and unrestrained device targeting. In spite of its appeal, the underlying delivery architecture must be carefully planned and optimized to maintain a high Qualityof- Experience (QoE) and rational resource usage, especially when migrating from services running on managed networks with established quality guarantees. To address the lack of holistic research works on OTT multimedia delivery systems, this Thesis focuses on an end-to-end optimization challenge, considering a migration use-case of a popular Catch-up TV service from managed IP Television (IPTV) networks to OTT. A global study is conducted on the importance of Catch-up TV and its impact in today's society, demonstrating the growing popularity of this time-shift service, its relevance in the multimedia landscape, and tness as an OTT migration use-case. Catch-up TV consumption logs are obtained from a Pay-TV operator's live production IPTV service containing over 1 million subscribers to characterize demand and extract insights from service utilization at a scale and scope not yet addressed in the literature. This characterization is used to build demand forecasting models relying on machine learning techniques to enable static and dynamic optimization of OTT multimedia delivery solutions, which are able to produce accurate bandwidth and storage requirements' forecasts, and may be used to achieve considerable power and cost savings whilst maintaining a high QoE. A novel caching algorithm, Most Popularly Used (MPU), is proposed, implemented, and shown to outperform established caching algorithms in both simulation and experimental scenarios. The need for accurate QoE measurements in OTT scenarios supporting HTTP Adaptive Streaming (HAS) motivates the creation of a new QoE model capable of taking into account the impact of key HAS aspects. By addressing the complete content delivery pipeline in the envisioned content-aware OTT Content Delivery Network (CDN), this Thesis demonstrates that signi cant improvements are possible in next-generation multimedia delivery solutions.A entrega de conteúdos multimédia em Over-The-Top (OTT) e uma proposta atractiva para fornecer um serviço flexível e globalmente acessível, capaz de alcançar qualquer dispositivo, com uma promessa de baixos custos. Apesar das suas vantagens, e necessario um planeamento arquitectural detalhado e optimizado para manter níveis elevados de Qualidade de Experiência (QoE), em particular aquando da migração dos serviços suportados em redes geridas com garantias de qualidade pré-estabelecidas. Para colmatar a falta de trabalhos de investigação na área de sistemas de entrega de conteúdos multimédia em OTT, esta Tese foca-se na optimização destas soluções como um todo, partindo do caso de uso de migração de um serviço popular de Gravações Automáticas suportado em redes de Televisão sobre IP (IPTV) geridas, para um cenário de entrega em OTT. Um estudo global para aferir a importância das Gravações Automáticas revela a sua relevância no panorama de serviços multimédia e a sua adequação enquanto caso de uso de migração para cenários OTT. São obtidos registos de consumos de um serviço de produção de Gravações Automáticas, representando mais de 1 milhão de assinantes, para caracterizar e extrair informação de consumos numa escala e âmbito não contemplados ate a data na literatura. Esta caracterização e utilizada para construir modelos de previsão de carga, tirando partido de sistemas de machine learning, que permitem optimizações estáticas e dinâmicas dos sistemas de entrega de conteúdos em OTT através de previsões das necessidades de largura de banda e armazenamento, potenciando ganhos significativos em consumo energético e custos. Um novo mecanismo de caching, Most Popularly Used (MPU), demonstra um desempenho superior as soluções de referencia, quer em cenários de simulação quer experimentais. A necessidade de medição exacta da QoE em streaming adaptativo HTTP motiva a criaçao de um modelo capaz de endereçar aspectos específicos destas tecnologias adaptativas. Ao endereçar a cadeia completa de entrega através de uma arquitectura consciente dos seus conteúdos, esta Tese demonstra que são possíveis melhorias de desempenho muito significativas nas redes de entregas de conteúdos em OTT de próxima geração