Co-creation of Value in IT Service Processes Using Semantic MediaWiki

Abstract: Enterprises are substituting their own IT-Systems by services provided by external providers. This provisioning of services may be done in an industrialized way, separating the service provider from the consumer. However, using industrialized services diminishes the capability to differentiate from competitors. To counter this, collaborative service processes based on the co-creation of value between service providers and prosumers are of huge importance. The approach presented shows how the co-creation of value in IT-service processes can profit from social software, using the example of the Semantic MediaWiki

A Semantic Wiki-based Platform for IT Service Management

The book researches the use of a semantic wiki in the area of IT Service Management within the IT department of an SME. An emphasis of the book lies in the design and prototypical implementation of tools for the integration of ITSM-relevant information into the semantic wiki, as well as tools for interactions between the wiki and external programs. The result of the book is a platform for agile, semantic wiki-based ITSM for IT administration teams of SMEs

The genesis and emergence of Web 3.0: a study in the integration of artificial intelligence and the semantic web in knowledge creation

The web as we know it has evolved rapidly over the last decade. We have gone from a phase of rapid growth as seen with the dot.com boom where business was king to the current web 2.0 phase where social networking, Wiki’s, Blogs and other related tools flood the bandwidth of the world wide web. The empowerment of the web user with web 2.0 technologies has led to the exponential growth of data, information and knowledge on the web. With this rapid change, there is a need to logically categorise this information and knowledge so it can be fully utilised by all. It can be argued that the power of the knowledge held on the web is not fully exposed under its current structure and to improve this we need to explore the foundations of the web. This dissertation will explore the evolution of the web from its early days to the present day. It will examine the way web content is stored and discuss the new semantic technologies now available to represent this content. The research aims to demonstrate the possibilities of efficient knowledge extraction from a knowledge portal such as a Wiki or SharePoint portal using these semantic technologies. This generation of dynamic knowledge content within a limited domain will attempt to demonstrate the benefits of semantic web to the knowledge age

Closing Information Gaps with Need-driven Knowledge Sharing

Informationslücken schließen durch bedarfsgetriebenen Wissensaustausch Systeme zum asynchronen Wissensaustausch – wie Intranets, Wikis oder Dateiserver – leiden häufig unter mangelnden Nutzerbeiträgen. Ein Hauptgrund dafür ist, dass Informationsanbieter von Informationsuchenden entkoppelt, und deshalb nur wenig über deren Informationsbedarf gewahr sind. Zentrale Fragen des Wissensmanagements sind daher, welches Wissen besonders wertvoll ist und mit welchen Mitteln Wissensträger dazu motiviert werden können, es zu teilen. Diese Arbeit entwirft dazu den Ansatz des bedarfsgetriebenen Wissensaustauschs (NKS), der aus drei Elementen besteht. Zunächst werden dabei Indikatoren für den Informationsbedarf erhoben – insbesondere Suchanfragen – über deren Aggregation eine fortlaufende Prognose des organisationalen Informationsbedarfs (OIN) abgeleitet wird. Durch den Abgleich mit vorhandenen Informationen in persönlichen und geteilten Informationsräumen werden daraus organisationale Informationslücken (OIG) ermittelt, die auf fehlende Informationen hindeuten. Diese Lücken werden mit Hilfe so genannter Mediationsdienste und Mediationsräume transparent gemacht. Diese helfen Aufmerksamkeit für organisationale Informationsbedürfnisse zu schaffen und den Wissensaustausch zu steuern. Die konkrete Umsetzung von NKS wird durch drei unterschiedliche Anwendungen illustriert, die allesamt auf bewährten Wissensmanagementsystemen aufbauen. Bei der Inversen Suche handelt es sich um ein Werkzeug das Wissensträgern vorschlägt Dokumente aus ihrem persönlichen Informationsraum zu teilen, um damit organisationale Informationslücken zu schließen. Woogle erweitert herkömmliche Wiki-Systeme um Steuerungsinstrumente zur Erkennung und Priorisierung fehlender Informationen, so dass die Weiterentwicklung der Wiki-Inhalte nachfrageorientiert gestaltet werden kann. Auf ähnliche Weise steuert Semantic Need, eine Erweiterung für Semantic MediaWiki, die Erfassung von strukturierten, semantischen Daten basierend auf Informationsbedarf der in Form strukturierter Anfragen vorliegt. Die Umsetzung und Evaluation der drei Werkzeuge zeigt, dass bedarfsgetriebener Wissensaustausch technisch realisierbar ist und eine wichtige Ergänzung für das Wissensmanagement sein kann. Darüber hinaus bietet das Konzept der Mediationsdienste und Mediationsräume einen Rahmen für die Analyse und Gestaltung von Werkzeugen gemäß der NKS-Prinzipien. Schließlich liefert der hier vorstellte Ansatz auch Impulse für die Weiterentwicklung von Internetdiensten und -Infrastrukturen wie der Wikipedia oder dem Semantic Web

Combining knowledge discovery, ontologies, annotations, and semantic wikis

Semantic Wikis provide an original and operational infrastructure for efficiently com- bining semantic technologies and collaborative design activities. This text presents: a running example and its context (organization of the collections in a museum); concepts of wikis as a tool to allow computer supported cooperative work (cscw); concepts of se- mantic technologies and knowledge representation; concepts and examples of semantic wikis; anatomy of a semantic wiki (reasoning tools, storage, querying); and research directions.Laboratorio de Investigación y Formación en Informática Avanzad

Simple identification tools in FishBase

Simple identification tools for fish species were included in the FishBase information system from its inception. Early tools made use of the relational model and characters like fin ray meristics. Soon pictures and drawings were added as a further help, similar to a field guide. Later came the computerization of existing dichotomous keys, again in combination with pictures and other information, and the ability to restrict possible species by country, area, or taxonomic group. Today, www.FishBase.org offers four different ways to identify species. This paper describes these tools with their advantages and disadvantages, and suggests various options for further development. It explores the possibility of a holistic and integrated computeraided strategy

Emergent Capabilities for Collaborative Teams in the Evolving Web Environment

This paper reports on our investigation of the latest advances for the Social Web, Web 2.0 and the Linked Data Web. These advances are discussed in terms of the latest capabilities that are available (or being made available) on the Web at the time of writing this paper. Such capabilities can be of significant benefit to teams, especially those comprised of multinational, geographically-dispersed team members. The specific context of coalition members in a rapidly formed diverse military context such as disaster relief or humanitarian aid is considered, where close working between non-government organisations and non-military teams will help to achieve results as quickly and efficiently as possible. The heterogeneity one finds in such teams, coupled with a lack of dedicated private network infrastructure, poses a number of challenges for collaboration, and the current paper represents an attempt to assess whether nascent Web-based capabilities can support such teams in terms of both their collaborative activities and their access to (and sharing of) information resources

Plataforma de serviços para monitorização da cadeia de valor do pescado

Traceability in the food value chain is a topic of interest due to the advantages it brings to both the consumers, producers and regulatory authorities. This thesis describes my contributions during the design and implementation of a microservice based middleware for the Portuguese fish value chain considering current practices in the industry and the requirements of the stakeholders involved in the project, with the goal of integrating all the traceability information available from each operator to provide customers with the full story of the products they purchase. During this project I assumed many roles such as development, operations and even some security allowing me to improve my skills in all these fields and experimenting with the latest cloud native technologies such as containers and with DevOps practices.A rastreabilidade na cadeia de valor alimentar é um tema de interesse pelas vantagens que traz aos consumidores, produtores e autoridades reguladoras. Esta dissertação descreve as minhas contribuições durante a conceção e implementação de um middleware baseado em micro-serviços para a cadeia de valor do pescado portuguesa considerando as práticas atuais da indústria e os requisitos das partes interessadas envolvidas no projeto, com o objetivo de integrar toda a informação de rastreabilidade disponível de cada um dos operadores para fornecer aos clientes a história completa dos produtos que adquirem. Durante este projeto, assumi muitas funções, como desenvolvimento, operações e até mesmo alguma segurança, o que me permitiu melhorar as minhas capacidades em todos essas disciplinas e experimentar as mais recentes tecnologias nativas da nuvem, como contentores e práticas de DevOps.Mestrado em Engenharia Informátic

Pragmatic Knowledge Services

Peer reviewe

Knowledge-Driven Harmonization of Sensor Observations: Exploiting Linked Open Data for IoT Data Streams

The rise of the Internet of Things leads to an unprecedented number of continuous sensor observations that are available as IoT data streams. Harmonization of such observations is a labor-intensive task due to heterogeneity in format, syntax, and semantics. We aim to reduce the effort for such harmonization tasks by employing a knowledge-driven approach. To this end, we pursue the idea of exploiting the large body of formalized public knowledge represented as statements in Linked Open Data