A framework for delivering personalized e-government services from a citizen-centric approach

E-government is becoming more attentive towards providing intelligent personalized online services to citizens so that citizens can receive better services with less time and effort. This paper proposes a new conceptual framework for delivering personalized e-government services to citizens from a citizen-centric approach, called Pe-Gov service framework. This framework outlines the main components and their interconnections. Detailed explanations about these components are given and the special features of this framework are highlighted. The Pe-Gov framework has the potential to outperform the existing e-Gov service systems as illustrated by two real life examples. © 2010 ACM

Innovative public governance through cloud computing: Information privacy, business models and performance measurement challenges

Purpose: The purpose of this paper is to identify and analyze challenges and to discuss proposed solutions for innovative public governance through cloud computing. Innovative technologies, such as federation of services and cloud computing, can greatly contribute to the provision of e-government services, through scaleable and flexible systems. Furthermore, they can facilitate in reducing costs and overcoming public information segmentation. Nonetheless, when public agencies use these technologies, they encounter several associated organizational and technical changes, as well as significant challenges. Design/methodology/approach: We followed a multidisciplinary perspective (social, behavioral, business and technical) and conducted a conceptual analysis for analyzing the associated challenges. We conducted focus group interviews in two countries for evaluating the performance models that resulted from the conceptual analysis. Findings: This study identifies and analyzes several challenges that may emerge while adopting innovative technologies for public governance and e-government services. Furthermore, it presents suggested solutions deriving from the experience of designing a related platform for public governance, including issues of privacy requirements, proposed business models and key performance indicators for public services on cloud computing. Research limitations/implications: The challenges and solutions discussed are based on the experience gained by designing one platform. However, we rely on issues and challenges collected from four countries. Practical implications: The identification of challenges for innovative design of e-government services through a central portal in Europe and using service federation is expected to inform practitioners in different roles about significant changes across multiple levels that are implied and may accelerate the challenges' resolution. Originality/value: This is the first study that discusses from multiple perspectives and through empirical investigation the challenges to realize public governance through innovative technologies. The results emerge from an actual portal that will function at a European level. © Emerald Group Publishing Limited

Evolutionary intelligent agents for e-commerce: Generic preference detection with feature analysis

Product recommendation and preference tracking systems have been adopted extensively in e-commerce businesses. However, the heterogeneity of product attributes results in undesired impediment for an efficient yet personalized e-commerce product brokering. Amid the assortment of product attributes, there are some intrinsic generic attributes having significant relation to a customer’s generic preference. This paper proposes a novel approach in the detection of generic product attributes through feature analysis. The objective is to provide an insight to the understanding of customers’ generic preference. Furthermore, a genetic algorithm is used to find the suitable feature weight set, hence reducing the rate of misclassification. A prototype has been implemented and the experimental results are promising

An e-Business Model Ontology for Modeling e-Business

After explaining why business executives and academics should consider thinking about a rigorous approach to e-business models, we introduce a new e-Business Model Ontology. Using the concept of business models can help companies understand, communicate and share, change, measure, simulate and learn more about the different aspects of e-business in their firm. The generic e-Business Model Ontology (a rigorous definition of the e-business issues and their interdependencies in a company’s business model), which we outline in this paper is the foundation for the development of various useful tools for e-business management and IS Requirements Engineering. The e-Business Model Ontology is based on an extensive literature review and describes the logic of a “business system” for creating value in the Internet era. It is composed of four main pillars, which are Product Innovation, Infrastructure Management, Customer Relationship and Financial Aspects. These elements are then further decomposed.e-business models, ontology, e-business, strategy

Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research

This paper reviews the published articles on eTourism in the past 20 years. Using a wide variety of sources, mainly in the tourism literature, this paper comprehensively reviews and analyzes prior studies in the context of Internet applications to Tourism. The paper also projects future developments in eTourism and demonstrates critical changes that will influence the tourism industry structure. A major contribution of this paper is its overview of the research and development efforts that have been endeavoured in the field, and the challenges that tourism researchers are, and will be, facing

Using Semantic Recommenders for Personalized Recommendations

With the ever increasing information overload on the internet, recommender systems have long become a necessity. The popularity of e-commerce sites is increasing by the day and an abundance of shopping sites are presenting users with an increasing number of choices. It has become a challenging task to meet expectations of customers to better understand their needs and provide them with information and suggestions of their interest. With the e-commerce field being fiercely competitive, businesses have started to feel the need of personalization which helps them in building customer loyalty [17]. Personalized recommendations can prove to be the most important aspect of the evolution of the recommender systems. Personalized recommendation services provide opportunities to promote new products, increase sales, click-through and conversion rates [18]. The use of semantic web technologies in recommender systems can effectively enhance the quality of recommendation. Semantic web has provided structured knowledge representation tools such as taxonomies, ontologies, powerful languages such as Resource Description Framework (RDF), Web Ontology Language (OWL), etc. which can be used to represent rich, complex knowledge about things and their relationships and query languages such as SPARQL, reasoning engines that can infer logical consequences from a set of assertions. Semantics enable machines to process natural languages in a manner close to human cognition and mimic human reasoning to a certain extent [12]. This can greatly help to generate personalized predictions in the recommender framework [6]

Dynamic user profiles for web personalisation

Web personalisation systems are used to enhance the user experience by providing tailor-made services based on the user’s interests and preferences which are typically stored in user profiles. For such systems to remain effective, the profiles need to be able to adapt and reflect the users’ changing behaviour. In this paper, we introduce a set of methods designed to capture and track user interests and maintain dynamic user profiles within a personalisation system. User interests are represented as ontological concepts which are constructed by mapping web pages visited by a user to a reference ontology and are subsequently used to learn short-term and long-term interests. A multi-agent system facilitates and coordinates the capture, storage, management and adaptation of user interests. We propose a search system that utilises our dynamic user profile to provide a personalised search experience. We present a series of experiments that show how our system can effectively model a dynamic user profile and is capable of learning and adapting to different user browsing behaviours