Big Data & Analytics as a sustainable Customer Loyalty Instrument in Banking and Finance

A strong technological change and changed customer expectations influence the banking sector in Germany. Banks have more data about their customers than other industries. Innovative methods and solutions have been developed on the basis of mathematical-statistical models. This knowledge is used to focus on the customer and is termed as "Big Data & Analytics" and to be able to offer products that fit exactly from the information gained

Socialarbetares kommunikation med barn och unga med NPF eller IF - en forskningsöversikt och en modellutveckling

Barn och unga med intellektuella eller neuropsykiatriska funktionsnedsättningar är kraftigtöverrepresenterade inom samhällsvården både nationellt och internationellt. Ett av degemensamma diagnoskriterierna är kommunikationssvårigheter, vilket kan få stora konsekvenserför barn och unga som på grund av detta blir begränsade i både kommunikation och delaktighet.Studiens syfte var att identifiera nyckelfaktorer som underlättar socialarbetares kommunikationmed barn och unga med intellektuella eller neuropsykiatriska funktionsnedsättningar. Desocialarbetare som avses i denna studie är socialarbetare inom socialtjänst och samhällsvård.Forskningsöversikten inkluderar 18 studier och i bearbetning och analys användes en abduktivansats. I forskningsöversikten identifieras tre nyckelfaktorer för att möjliggöra kommunikationenmellan socialarbetare och barn med språksvårigheter. Dessa tre är kommunikation för delaktighetoch skydd, praktiska kommunikativa färdigheter samt externa faktorer som möjliggörkommunikationen. Studiens resultat har myntat ut i en modellutveckling av Shiersdelaktighetsmodell för att förklara och ge verktyg till socialarbetares arbete med delaktighet ochkommunikation med barn och unga med intellektuella eller neuropsykiatriskafunktionsnedsättningar. Studiens resultat ger kunskap, handlingsplaner och konkreta strategier föratt socialarbetare ska kunna erbjuda skydd och delaktighet till dessa barn och unga.Children and young people with intellectual or neuropsychiatric disabilities are severelyoverrepresented in social care both nationally and internationally. One of the common diagnosticcriteria is communication difficulties, which can have major consequences for children andyoung people who are therefore limited in communication and participation. The purpose of thestudy was to identify key factors that facilitate social workers' communication with children andyoung people with intellectual or neuropsychiatric disabilities. The social workers referred to inthis study are social workers in social services and community care. The research overviewincludes 18 studies and in processing and the thematic analysis of data an abductive approachwas used. The research review identifies three key factors to enable communication betweensocial workers and children with disabilities. These three are communication for participation andprotection, practical communication skills and external factors that enable communication. Theresults of the study have resulted in a model development of Shier's participation model toexplain social workers' communication with children and young people with intellectual orneuropsychiatric disabilities to enable participation. The results of the study provide knowledge,action plans and concrete strategies for social workers to be able to offer protection andparticipation to these children and young peopl

Review: Rabha

Book Revie

Review: Rabha

Book Revie

Mechanisms and Phenomena in Braking and Gripping

Applications relying on a high static friction include various types of fixtures, couplings, bolted joints, torsion joints, etc. The common characteristic of these applications is that they rely on the friction force to maintain the relative position of two mating surfaces. Also applications relying on high dynamic friction are common, the main example being brakes, where a low friction could be devastating. The plateau model for the friction of brakes has been refined. By using advanced electron microscopy, it has been shown that during braking a partly amorphous friction film, comprising nanosized iron oxide agglomerates, dissipates the friction energy. The film is only about 100 nm thick. It is separated from the underlying less mobile material by a thin boundary. The actual braking power is thus localised to this very thin film, leading to remarkably high power densities. In a typical case it was estimated to 40 GW/dm3. Squeal and vibrations are critical problems for brakes. The present work has shown that a textured disc pattern may counteract squeal efficiently. The most successful pattern has spiral shaped arms in which wear resistant ceramic particles are embedded. The different wear characteristics of treated and untreated disc surface lead to an elevation of the patterned area above the rest of the disc. In a related experiment, laser technique was used to inject the particles deeper into the disc surface, and thus prolonging the time of silence. Textured diamond surfaces have been used to study the influence of load, repeated scratching and surface roughness on the static coefficient of friction. It was shown that these surfaces were remarkably stable at high friction levels. A maximum load limit was found above which the coefficient of friction falls. This and a number of other factors were found important for the successful design of high-friction joints

Socialarbetares kommunikation med barn och unga med NPF eller IF - en forskningsöversikt och en modellutveckling

Barn och unga med intellektuella eller neuropsykiatriska funktionsnedsättningar är kraftigtöverrepresenterade inom samhällsvården både nationellt och internationellt. Ett av degemensamma diagnoskriterierna är kommunikationssvårigheter, vilket kan få stora konsekvenserför barn och unga som på grund av detta blir begränsade i både kommunikation och delaktighet.Studiens syfte var att identifiera nyckelfaktorer som underlättar socialarbetares kommunikationmed barn och unga med intellektuella eller neuropsykiatriska funktionsnedsättningar. Desocialarbetare som avses i denna studie är socialarbetare inom socialtjänst och samhällsvård.Forskningsöversikten inkluderar 18 studier och i bearbetning och analys användes en abduktivansats. I forskningsöversikten identifieras tre nyckelfaktorer för att möjliggöra kommunikationenmellan socialarbetare och barn med språksvårigheter. Dessa tre är kommunikation för delaktighetoch skydd, praktiska kommunikativa färdigheter samt externa faktorer som möjliggörkommunikationen. Studiens resultat har myntat ut i en modellutveckling av Shiersdelaktighetsmodell för att förklara och ge verktyg till socialarbetares arbete med delaktighet ochkommunikation med barn och unga med intellektuella eller neuropsykiatriskafunktionsnedsättningar. Studiens resultat ger kunskap, handlingsplaner och konkreta strategier föratt socialarbetare ska kunna erbjuda skydd och delaktighet till dessa barn och unga.Children and young people with intellectual or neuropsychiatric disabilities are severelyoverrepresented in social care both nationally and internationally. One of the common diagnosticcriteria is communication difficulties, which can have major consequences for children andyoung people who are therefore limited in communication and participation. The purpose of thestudy was to identify key factors that facilitate social workers' communication with children andyoung people with intellectual or neuropsychiatric disabilities. The social workers referred to inthis study are social workers in social services and community care. The research overviewincludes 18 studies and in processing and the thematic analysis of data an abductive approachwas used. The research review identifies three key factors to enable communication betweensocial workers and children with disabilities. These three are communication for participation andprotection, practical communication skills and external factors that enable communication. Theresults of the study have resulted in a model development of Shier's participation model toexplain social workers' communication with children and young people with intellectual orneuropsychiatric disabilities to enable participation. The results of the study provide knowledge,action plans and concrete strategies for social workers to be able to offer protection andparticipation to these children and young peopl