15 research outputs found

    Instruments to measure patient experience of healthcare quality in hospitals: a systematic review

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    Improving and sustaining the quality of hospital care is an international challenge. Patient experience data can be used to target improvement and research. However, the use of patient experience data has been hindered by confusion over multiple instruments (questionnaires) with unknown psychometric testing and utility.MethodsWe conducted a systematic review and utility critique of questionnaires to measure patient experience of healthcare quality in hospitals. Databases (Medical Literature Analysis and Retrieval System (MEDLINE), Cumulative Index to Nursing and Allied Health Literature (CINAHL), Psychological Information (PsychINFO) and Web of Knowledge until end of November 2013) and grey literature were scrutinised. Inclusion criteria were applied to all records with a 10 % sample independently checked. Critique included (1) application of COSMIN checklists to assess the quality of each psychometric study, (2) critique of psychometric results of each study using Terwee et al. criteria and (3) development and critique of additional aspects of utility for each instrument. Two independent reviewers completed each critique. Synthesis included combining findings in a utility matrix.We obtained 1157 records. Of these, 26 papers measuring patient experience of hospital quality of care were identified examining 11 international instruments. We found evidence of extensive theoretical/development work. The quality of methods and results was variable but mostly of a high standard. Additional aspects of utility found that (1) cost efficiency was mostly poor, due to the resource necessary to obtain reliable samples; (2) acceptability of most instruments was good and (3) educational impact was variable, with evidence on the ease of use, for approximately half of the questionnaires.ConclusionsSelecting the right patient experience instrument depends on a balanced consideration of aspects of utility, aided by the matrix. Data required for high stakes purposes requires a high degree of reliability and validity, while those used for quality improvement may tolerate lower levels of reliability in favour of other aspects of utility (educational impact, cost and acceptability)

    Privacy enhancing technologies (PETs) for connected vehicles in smart cities

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    This is an accepted manuscript of an article published by Wiley in Transactions on Emerging Telecommunications Technologies, available online: https://doi.org/10.1002/ett.4173 The accepted version of the publication may differ from the final published version.Many Experts believe that the Internet of Things (IoT) is a new revolution in technology that has brought many benefits for our organizations, businesses, and industries. However, information security and privacy protection are important challenges particularly for smart vehicles in smart cities that have attracted the attention of experts in this domain. Privacy Enhancing Technologies (PETs) endeavor to mitigate the risk of privacy invasions, but the literature lacks a thorough review of the approaches and techniques that support individuals' privacy in the connection between smart vehicles and smart cities. This gap has stimulated us to conduct this research with the main goal of reviewing recent privacy-enhancing technologies, approaches, taxonomy, challenges, and solutions on the application of PETs for smart vehicles in smart cities. The significant aspect of this study originates from the inclusion of data-oriented and process-oriented privacy protection. This research also identifies limitations of existing PETs, complementary technologies, and potential research directions.Published onlin
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