ACTIVATE THE LEARNING AND DEVELOPMENT AGENDA USING COACHING CULTURE

Organizations do a lot in order to apply the learning and development outcomes. The ultimate end for the development agenda is the learning and increase the capabilities level. Usually, the satisfaction results don’t match the expectations. In some cases, blaming came that people don’t apply what they learn in the development programs. The hardest phase to measure is the post development program. After delivering, application is the key. People usually unable to remember the most of content is a fact that everyone exposed to. Applying coaching culture is a key idea to assure the application of the learning and development program. Actually, it increases the probability of information retention. To do so, organizations need to create a coaching culture that help the progress to activate learning and assure the application. Coaching culture could be linked to achieve the overall organization aims and purpose.  Article visualizations

Executing Quality Management Tools to Enhance Customer’s Journey at a Clothes Laundry Firm

Purpose: This project aims to assess and enhance the customer’s journey at a laundry company in Saudi Arabia from when the customer arrives at the parking lot of the laundry store until receiving the services and payment. Design, methodology, approach: A mixed-method approach was employed, in which qualitative data were gathered from focus group interviews and solo interviews, and quantitative data were gathered through the survey. Moreover, Quality Management Tools were used to build the action plan and offer conclusions and recommendations that would enhance the customer’s journey and improve satisfaction. Findings: Services quality issues are categorized into five categories: promotions, human resources; services; detergent products, and facilities. House of Quality represents the highest 15 prioritized solutions. These recommended solutions' relative weights range between 9% to 4%. The use of these tools highlights areas for improvement and the root causes of each issue. The seven quality tools are trustworthy tools to conquer challenges faced by the company and may be effective in improving service quality to positively strengthen organizational performance, customer satisfaction, and success. Originality, value: There are limited studies practically employing the seven Quality Management Tools to enhance customer satisfaction and improve their journey. The Saudi laundry market specifically has a dearth of this type of study. Furthermore, this market has seen rapid growth since it is known as a part of the SME sector in recent few years

Executing Quality Management Tools to Enhance Customer’s Journey at a Clothes Laundry Firm

Purpose: This project aims to assess and enhance the customer’s journey at a laundry company in Saudi Arabia from when the customer arrives at the parking lot of the laundry store until receiving the services and payment. Design, methodology, approach: A mixed-method approach was employed, in which qualitative data were gathered from focus group interviews and solo interviews, and quantitative data were gathered through the survey. Moreover, Quality Management Tools were used to build the action plan and offer conclusions and recommendations that would enhance the customer’s journey and improve satisfaction. Findings: Services quality issues are categorized into five categories: promotions, human resources; services; detergent products, and facilities. House of Quality represents the highest 15 prioritized solutions. These recommended solutions' relative weights range between 9% to 4%. The use of these tools highlights areas for improvement and the root causes of each issue. The seven quality tools are trustworthy tools to conquer challenges faced by the company and may be effective in improving service quality to positively strengthen organizational performance, customer satisfaction, and success. Originality, value: There are limited studies practically employing the seven Quality Management Tools to enhance customer satisfaction and improve their journey. The Saudi laundry market specifically has a dearth of this type of study. Furthermore, this market has seen rapid growth since it is known as a part of the SME sector in recent few years

Antibacterial activity of metallic-core gold and silver nanoparticles against some animal pathogens

The current work aimed to find substitutes for antibiotics because of the side effects of antibacterial agents and the expansion of bacterial resistance to these agents. The scope of this study was to evaluate the antibacterial activity of gold and silver nanoparticles (AuNPs and AgNPs) against selected animal pathogens (Staphylococcus aureus, Klebsiella pneumonia, Streptococcus pneumoniae, Escherichia coli, Bacillus abortus and Mycobacterium bovis). The synthesized nanoparticles were distinguished by scanning electron microscopy (SEM) analysis and tested for antibacterial activity with the broth microdilution method, well diffusion assay, and minimum bactericidal concentration procedure. Results showed that both AuNPs and AgNPs displayed good antibacterial activity against all tested bacteria. The strongest antibacterial action of AgNPS (18 mm) was contra E. coli. AuNPs displayed good antibacterial activity against S. aureus and B. bovis with a suppression area of 14 mm. Therefore, it is suggested that AgNPs and AuNPs could be effectively used against animal pathogens and may contribute to reducing antibiotic resistance. However, there is a need for further research on the in vivo toxicity and mechanisms of action of AuNPs and AgNPs

The Impact of Digital Transformation on Supply Chain Procurement for Creating Competitive Advantage: An Empirical Study

This study examined the impact of digital transformation (DT) on supply chain procurement (SCP) for the creation of competitive advantage (CAD). This study adopted a quantitative approach using a survey administered to 221 supply chain (SC) professionals through the professional networking website LinkedIn. The conceptual model was evaluated with the partial least squares-based structural equation model (PLS-SEM) using SmartPLS. The findings showed that DT has significant positive impacts on SCP and CAD, and that SCP has a significant positive impact on CAD. Supply chain procurement plays a significant mediating role in the relationship between DT and CAD. The findings are useful for decision-makers investing in digitally modernising their SC processes. The study recommends starting the DT of an SC with procurement, as procurement is a complex process involving a wide range of internal and external stakeholders. The results show that digital procurement may be an SC game changer in a competitive market. The study provides initial guidelines for a transition from traditional to smart procurement (procurement 4.0). Despite the prevalence of studies on SCP, there is a lack of empirical evidence on how DT of procurement functions can lead to sustainable CAD