The application of change management as a consultant in a Chinese enterprise during 2016-2017

In moderm society, the user’s expectation on the quality of the environment are becoming imperative. Especially for shopping malls, restaurants, office buildings, hotels, airports, railway stations and other public places, in the core areas of the city, the service quality has become a key element of people’s first impression. Because of that all of environmental service enterprises came into being to promote the development of the tertiary industry an important part of social economy. With new age of the golobalization bettwen strategic implementation and management challenges, how to improve the market competitiveness will be the hardest challenge to all of the enterprises. Face up to this challenge, to build human resources management system with high-qualified performance has become common concern to the company's leaders. However there are some arguments between human resource management and firm performance. Becasue do not have many research analysis samples on china small medium enteprise between human resource management and enterprise performance deeply. Therefore, this case study takes the small medium enterprises as a research project, analyzes the human resource management and the enterprise performance correlation deeply and detailly

A process model for implementing information systems security governance

Purpose; ; ; ; ; The frequent and increasingly potent cyber-attacks because of lack of an optimal mix of technical as well as non-technical IT controls has led to increased adoption of security governance controls by organizations. The purpose of this paper, thus, is to construct and empirically validate an information security governance (ISG) process model through the plan “do “check “act (PDCA) cycle model of Deming.; ; ; ; ; Design/methodology/approach; ; ; ; ; This descriptive research using an interpretive paradigm follows a qualitative methodology using expert interviews of five respondents working in the ISG domain in United Arab Emirates (UAE) to validate the theoretical model.; ; ; ; ; Findings; ; ; ; ; The findings of this paper suggest the primacy of the PDCA Deming cycle for initiating ISG through a risk-based approach assisted by industry-wide best practices in ISG. Regarding selection of ISG frameworks, respondents preferred to have ISO 27K supported by NIST as the core framework with other relevant ISG frameworks/standards forming the peripheral layer. The implementation focus of the ISG model is on mapping ISO 27K/NIST IT controls relevant IT controls selected from ISG frameworks from a horizontal and vertical perspective. Respondents asserted the automation of measurement and control mechanism through automation to assist in the feedback loop of the PDCA cycle.; ; ; ; ; Originality/value; ; ; ; ; The validated model helps academics and practitioners gain insight into the methodology of the phased implementation of an information systems governance process through the PDCA model, as well as the positioning of ITG and ITG frameworks in ISG. Practitioners can glean valuable insights from the empirical section of the research where experts detail the success factors, the sequential steps and justification of these factors in the ISG implementation process

KNOWLEDGE MANAGEMENT AND ISO/IEC 19796-1-BASED E-LEARNING BUSINESS ARCHITECTURE DESIGN FOR INDONESIAN HIGHER EDUCATION WITH TOGAF ADM APPROACH

e-Learning and distance learning implementation is part of the Indonesian Government's response to face the industrial revolution 4.0 and the disruption of higher education innovations through the Ministry of Research, Technology and Higher Education. -Learning and distance learning implementation in Indonesian higher education must be in line with Tridharma Perguruan Tinggi, and adopt a quality design approach that comes from a good framework. This research offers a design of e-learning business architecture in indonesian higher education that is in line with Tridharma Perguruan Tinggi, Indonesian Higher Education Accreditation, follows the quality framework and approach from ISO 19796 and PDCA cycle, and continuous improvement based on knowledge management. e-Learning business architecture design, carried out using TOGAF ADM approach. The e-learning business architecture design results for indonesian higher education are outlined in 5 parts, which is e-learning business architecture motivation, e-learning business functions and services, e-learning organizations, e-learning business processes, and e-learning business roles and actor

CPPS-3D: a methodology to support cyber physical production systems design, development and deployment

Master’s dissertation in Production EngineeringCyber-Physical Production Systems are widely recognized as the key to unlock the full potential benefits of the Industry 4.0 paradigm. Cyber-Physical Production Systems Design, Development and Deployment methodology is a systematic approach in assessing necessities, identifying gaps and then designing, developing and deploying solutions to fill such gaps. It aims to support and drive enterprise’s evolution to the new working environment promoted by the availability of Industry 4.0 paradigms and technologies while challenged by the need to increment a continuous improvement culture. The proposed methodology considers the different dimensions within enterprises related with their levels of organization, competencies and technology. It is a two-phased sequentially-stepped process to enable discussion, reflection/reasoning, decision-making and action-taking towards evolution. The first phase assesses an enterprise across its Organizational, Technological and Human dimensions. The second phase establishes sequential tasks to successfully deploy solutions. Is was applied to a production section at a Portuguese enterprise with the development of a new visual management system to enable shop floor management. This development is presented as an example of Industry 4.0 technology and it promotes a faster decision-making, better production management, improved data availability as well as fosters more dynamic workplaces with enhanced reactivity to problems

Realising benefits in primary healthcare infrastructures

Purpose: This paper focuses upon the requirements to manage change, tangible and intangible benefits in a joint approach to deliver outputs on time, to quality and cost without failing to realise the benefits of the change. The aim of the paper is to demonstrate the need for benefits driven programme/project management as well as the importance of identifying the stakeholders’ level of involvement and contribution throughout the process, and manage their expectations. Design/methodology/approach: The methodology used is based on an action research approach, combining findings from a literature review and case studies within UK’s primary healthcare sector. Findings: Findings demonstrate development of a Benefits Realisation (BeReal) approach in healthcare through looking at case studies taking place within UK’s primary and acute healthcare sector Research limitations/implications: The framework development is based upon theoretical evidence and further research is needed to test and validate its robustness. Originality/value: The application of Benefits Realisation and Management in developing and delivering primary healthcare facilities. Keywords: Benefits management, Benefits realisation, healthcare infrastructures, process and LIF

IMPLEMENTATION OF CONTINUOUS IMPROVEMENT PROCESS CASE: ETS-LINDGREN OY

In this study a continuous improvement implementation process and improvement idea’s collection process are developed for the case company ETS-Lindgren. The reason behind the study was the company’s need to develop a systematic process for collecting improvement ideas and improving project processing. Maximizing their resource capabilities, the company ensures profitable business in future in global competition. The thesis’ context and selected solution were based on academic literature, publications and on the interviews of the company’s key personnel. The goal of this thesis was to develop an implementation process for continuous improvement development projects. The process contains clear responsibilities and tools for CI process’ implementation. The goal was also to develop a process of collecting improvement ideas from all company employees. In addition, the purpose was to apply the developed model for company’s internal projects. Together with the study an improvement project supporting cost control and project management templates were developed. Using standard documents helps the company to harmonize project management and reporting. In future, it would be interesting to research what kind of advantages and opportunities it is possible to achieve by having a global, continuous improvement process at ETS-Lindgren. This would help different departments to share results and history data of improvement projects and increase productivity in the company.fi=Opinnäytetyö kokotekstinä PDF-muodossa.|en=Thesis fulltext in PDF format.|sv=Lärdomsprov tillgängligt som fulltext i PDF-format

A lean six sigma framework for continuous and incremental improvement in the oil and gas sector

This article aims to explore synergies between Lean Production (LP) and Six Sigma principles in order to propose a Lean Six Sigma (LSS) framework for continuous and incremental improvement in the oil and gas sector. The Three-Dimensional LSS Framework seeks to provide various combinations about the integration between LP principles, DMAIC cycle and PDCA cycle to support operations management needs. Design/methodology/approach - The research method is composed of two main steps: (i) diagnostic of current problems and proposition of a conceptual framework that qualitatively integrates synergistic aspects of LP and Six Sigma; and (ii) analysis of the application of the construct through semi-structured interviews with leaders from oil and gas companies to assess and validate the proposed framework. Findings - As a result, a conceptual framework of LSS is developed contemplating the integration of LP and Six Sigma and providing a systemic and holistic approach to problemsolving through continuous and incremental improvement in the oil and gas sector. Originality/value - This research is different from previous studies because it integrates LP principles, DMAIC and PDCA cycles into a unique framework that fulfils a specific need of oil and gas sector. It presents a customized LSS framework that guides wastes and costs reduction, while enhances quality and reduces process variability to elevate efficiency in operations management of this sector. The paper type is an original research that present new and original scientific findings.N/

Towards a framework to ensure alignment among information security professionals, ICT security auditors and regulatory officials in implementing information security in South Africa

Information security in the form of IT governance is part of corporate governance. Corporate governance requires that structures and processes are in place with appropriate checks and balances to enable directors to discharge their responsibilities. Accordingly, information security must be treated in the same way as all the other components of corporate governance. This includes making information security a core part of executive and board responsibilities. Critically, corporate governance requires proper checks and balances to be established in an organisation; consequently, these must be in place for all information security implementations. In order to achieve this, it is important to have the involvement of three key role players, namely information security professionals, ICT security auditors and regulatory officials (from now on these will be referred to collectively as the ‘role players’). These three role players must ensure that any information security controls implemented are properly checked and evaluated against the organisation’s strategic objectives and regulatory requirements. While maintaining their individual independence, the three role players must work together to achieve their individual goals with a view to, as a collective, contributing positively to the overall information security of an organisation. Working together requires that each role player must clearly understand its individual role, as well the role of the other players at different points in an information security programme. In a nutshell, the role players must be aligned such that their involvement will deliver maximum value to the organisation. This alignment must be based on a common framework which is understood and accepted by all three role players. This study proposes a South African Information Security Alignment (SAISA) framework to ensure the alignment of the role players in the implementation and evaluation of information security controls. The structure of the SAISA framework is based on that of the COBIT 4.1 (Control Objectives for Information and Related Technology). Hence, the SAISA framework comprises four domains, namely, Plan and Organise Information Security (PO-IS), Acquire and Implement Information Security (AI-IS), Deliver and Support Information Security (DS-IS) and Monitor and Evaluate Information Security (ME-IS). The SAISA framework brings together the three role players with a view to assisting them to understand their respective roles, as well as those of the other role players, as they implement and evaluate information security controls. The framework is intended to improve cooperation among the role players by ensuring that they view each other as partners in this process. Through the life cycle structure it adopts, the SAISA framework provides an effective and efficient tool for rolling out an information security programme in an organisationComputer ScienceM. Sc. (Computer Science

Synergies Between Lean Construction and Artificial Intelligence: AI Driven Continuous Improvement Process

Both, Lean Construction (LC) techniques and Artificial Intelligence (AI) methods strive for the continuous improvement of production systems in projects and organizations. A combined implementation of both approaches is an ongoing research area. Therefore, the question arises as to whether the added value generated by implementing both approaches jointly is greater than the added value generated by implementing them independently and what is the significance of people in their combined use. This paper explores theoretically the potential of synergies between LC and AI in the AEC sector with exemplary use cases as well as their resulting effects. Humans play a crucial role as interface between a combined use of both of them. As a result, a framework containing LC, AI and people is formed as basis for further combined developments. Therefore, change management, an area in which Lean has spent several years developing, can help both approaches gain traction. With the results, targeted applications can be developed, and practice can be supported