Understanding Demographics and Experience of Tourists in Yellowstone National Park through Social Media

This study compared tourists’ demographic variables between survey data and Twitter data in Yellowstone National Park and explored tourists’ experience through Twitter data. First, there were significant differences in age groups of tourists between social media data and survey data. Compared to survey data, tourists who identified by Twitter data concentrated on middle age groups. Secondly, the spatial distribution of geotagged tweets reflected the road network and main attractions in Yellowstone National Park. The peak visitation season is from June to September in survey data, while, in social media data, the peak visitation season is slightly shorter. Finally, the sentiment analysis was conducted and only 6.7% of tweets were negative, indicating that most tourists in Yellowstone National Park had good experience. Therefore, analyzing Twitter data will be helpful for understanding tourists’ demographics, attitudes and experience in the national parks and improving customer service in the further

Exploring inbound tourists experience in Beijing, China: an online deductive approach

Purpose Beijing is becoming one of the top global destinations but the number of international tourists to the city has been declining recently. By analyzing inbound tourists experience in Beijing and identifying the relationship between the destination attributes and satisfaction, the purpose of this paper is to provide important insights into city tourism research and city destination development. Design/methodology/approach This study used an online deductive approach and collected 1,254 reviews on TripAdvisor referencing major attractions in Beijing. This study used the Leximancer software to analyze the content of the reviews and to identify the underlying relationships. Findings The results showed that international tourists’ experience in Beijing can be reflected via five aspects: attractions, city, transportation, service and people. The results further indicated that the major concern of international tourists visiting Beijing related to the service quality on site. Originality/value This study explored inbound tourists experience in Beijing using an online deductive approach. Practical implications were provided with respect to improving international tourists experience in Beijing and enhancing their satisfaction and revisiting intentions

Examining the Factors Influencing Tourists’ Destination: A Case of Nanhai Movie Theme Park in China

The present study used a stimulus-organism-response (S-O-R) theoretical framework to examine the relationship between theme park tourists’ experience, brand identity, brand satisfaction, and brand loyalty in China. By using the structural equation model (CB-SEM), this paper illustrates the process of forming destination brand loyalty for sustainable tourism on theme parks. The results suggested a second-order structure of tourism experience. The first-order four factors have different impacts on the second-order tourism experience. Activity experience is the most important factor influencing tourism experience, followed by environment experience, then facility experience, and finally interaction experience. In terms of tourism experience, individual brand identity-brand satisfaction-brand loyalty is the most important path of a theme park on tourists’ behavioral intention, among which brand satisfaction plays the most significant partial mediation effect in the relationship between individual identity and destination loyalty. It is expected that the results of this study provide a reference for improving tourists’ brand loyalty to achieve sustainable development of theme parks

Helps tourists to customize travel plans easily with local experience: Dotrips app

Traveling with group tours can no longer meet the needs of tourists. In-depth tourism has become a new choice for Chinese tourists, especially middle- and high-income groups. Outbound travel, tourists need to find far away from the hustle and bustle of the city and to deeply understand the cultural heritage and folklore origins. Pursue a personal experience of natural beauty and artistic style or a bold exploration of the way of life and the essence of life. The rapid development of the tourism industry and the proliferation of user-shared content have made the problem of information overload in the field of tourism increasingly prominent. How to help tourists quickly develop personalized tour routes while improving the travel experience has become the key to the current research on tourism route planning. The fear of visiting a new, unfamiliar place could lead to stress of travel, making travel plans can also make travel anxiety. Searching for an efficient and local travel experience is very important

How small things affect the big picture? The effect of service product innovation on perceived experience value

Purpose – By adopting retrospective evaluation theories, this study aims to explain how innovations provided by separate suppliers in the tourism value chain influence tourist’s perceived value of the overall experience, and further uncover which innovative product attributes are more effective in improving tourist perceptions of the overall value.Design/methodology/approach – A survey yielded 584 valid responses from tourists who had experienced specific tourist product innovations during their travels. Structural equation modelling was used to test the proposed theoretical model. Findings – The results reveal that tourists evaluate overall travelling experience value either by recalling an intense, impressive moment (i.e. a heuristic approach), or through an evaluation of the overall utility gained from the whole trip (i.e. a normative approach). Furthermore, innovations that are perceived as increasing convenience and enabling learning contribute to tourists’ overall value perception through both normative and heuristic approaches, while immersion resulting from innovation only contributes to overall perceived value through the heuristic approach.Practical implications – Given the complex service ecosystem of tourism destinations, each tourism service provider should consider how innovations contribute to the experience of the whole trip and which attributes of innovations increase tourists’ overall perceived experience value.Originality/value – This study complements existing knowledge by revealing the relationship between product innovation in tourism sectors and tourists’ perceived value of the whole trip. Moreover, it offers a theoretical framework for further investigation into service product innovation in hospitality and tourism industry

Exploring medicaltourist experiences at the private hospital in Malaysia: what could be improved?

In recent years medical tourism has significantly gained popularity. Malaysia along with other Asian countries has been expanding the increasingly popular industry as they strive to be promising medical tourism destinations. Thus, it is important to identify how medical tourists’ experiences can be improved. The purposes of the current study were to understand medical tourists’ experiences, identifying what went wrong and what could be enhanced during their visit. The findings show that, although there was overall satisfaction with their experience, there were a few challenges which could be addressed by the industry to improve medical tourism experiences. Improving quality, communication and interaction, and long-term medical tourism planning, may prevent future medical tourists from present challenges. The results could be of paramount importance for managers and leaders in the industry for enhancing the quality of medical tourist’s experiences

Tourists’ Choice For Tour Guides In Enhancing Site Experience At Lekki Conservation Centre, Lagos State

The use of appropriate mechanisms for the interpretation and dissemination of information plays a fundamental role in improving the visitor’s experience. This study thus aimed to find out tourists’ preference for tour guides as well as their perception on the services of tour guides at Lekki Conservation Center, Lagos State. Well-structured questionnaire; purposively directed at 100 tourists were used to obtain primary data at the site. Data was analyzed descriptively and inferentially. Results revealed that the tourists preferred the use of tour guides over touring alone at the site and they were satisfied with the services of the tour guides. Results further revealed that tour guides interact well and answer questions raised during tours, the tour guides also make the site interesting through their good communication skills. Inferentially, there are statistical significant differences in the tourists’ perceived effectiveness of tour guides based on all their socio-demographic characteristics. This study concludes that tour guides are important in enhancing tourists’ satisfaction and their services should therefore be encouraged in tourism destinations globally

THE ACTIVITIES OF YOGYAKARTA TOURIST INFORMATION CENTRE TO IMPROVE THE SERVICES FINAL PROJECT

ABSTRACT Virgin Hertika fara Fadhillah. 2010. THE ACTIVITIES OF YOGYAKARTA TOURIST INFORMATION CENTRE TO IMPROVE THE SERVICES. English Diploma Program, Faculty of Letters and Fine Arts, Sebelas Maret University. This final project is based on the job training which was done at Yogyakarta Tourist Information Centre (TIC). The objective of this report is to mention and describe the activities of Yogyakarta TIC for improving the services for the tourists who visit Yogyakarta Special Province. The data of this report were taken from observation and library study, by collecting information from books, documents, and observation. Based on the observation, it can be concluded that Yogyakarta TIC does various activities to improve the services continuously given to the tourists. It is done in order to give the best services to the tourists, so the number of the tourists will increase. The activities done by Yogyakarta TIC are providing good accommodation and facilities such as a big sign of TIC, chairs and tables, brochures of tourism Yogyakarta, serving the tourists well, promoting all of the tourism destinations to make the tourists easier to get there, and so on

Island destinations\u27 tourism offer - tourists\u27 vs. residents\u27 attitudes

Purpose – The intent of this paper is to provide empirical insights into the tourists’ and residents’ attitudes regarding islands tourism and its offer, using the Kvarner Bay islands (Lošinj and Rab) as a case study. Its purpose is to find out whether differences exist between tourists’ and residents’ level of satisfaction. The objective is to identify gaps between tourists’ satisfaction levels and residents’ ones, and, consequently, to identify critical element/s of the analysed destinations. Methodology – This paper uses the results of a comprehensive empirical study conducted in the spring, summer and autumn of 2011. The research was conducted using a questionnaire which was adapted to each target group: tourists and residents. Findings – Findings indicate that residents of the selected islands are more critical than tourists since they rated the tourism offer provided on their island with an overall average grade of 5.08 (Lošinj) and 4.63 (Rab), which are lower than the average rates given by tourists. The results identified those elements of the offer that could be improved in order to enhance the quality of life on islands and tourists’ overall satisfactory experience. Originality/contribution – The analysis of obtained results shows which elements of the tourism offer are considered as being the destination’s weak points by tourists and which are considered such by residents. In this sense, this study provides an important backdrop for the destination’s management; it allows a targeted dealing with their specific problems, thus increasing the level of tourists’ and residents’ satisfaction, and consequently also improving the economic effects of tourism

A Cross National Study of Golf Tourists’ Satisfaction

The purpose of this study was two-fold: firstly, it was to examine the determinants satisfaction levels of golf tourists and secondly to investigate if these vary across golf tourists’ country of residence. Using data collected through a survey of golf tourists visiting Lisbon (Portugal), attributes directly related to playing golf as well as more generic destination attributes were examined as potential determinants of golf tourists’ satisfaction. The data was analysed in two stages by the means of logistic regression. In stage one, the analysis was based on a representative sample of golf tourists to the region. In the second stage, two separate analyses were undertaken, one examining the satisfaction of Nordic golf tourists and another of British golf tourists (the two main markets for Lisbon). The results indicate that the satisfaction level of golf tourists is influenced by several factors, including those related to perceived quality and value. In addition, the results suggest that satisfaction is influenced by cross-cultural differences. While some determinants were important influences for both the British and the Nordic golfers, other determinants were specific to each country of origin. lytoinvestigateifthesevaryacrossgolftourists’countryofresidence.Using data collectedthroughasurveyofgolftouristsvisitingLisbon(Portugal),attributesdirectlyrelatedto playinggolfaswellasmoregenericdestinationattributeswereexaminedaspotentialdeterminantsof golf tourists’satisfaction.Thedatawasanalysedintwostagesbythemeansoflogisticregression.In stage one,theanalysiswasbasedonarepresentativesampleofgolftouriststotheregion.Inthesecond stage, twoseparateanalyseswereundertaken,oneexaminingthesatisfactionofNordicgolftourists and anotherofBritishgolftourists(thetwomainmarketsforLisbon).Theresultsindicatethatthe satisfactionlevelofgolftouristsisinfluencedbyseveralfactors,includingthoserelatedtoperceived qualityandvalue.Inaddition,theresultssuggestthatsatisfactionisinfluencedbycross-cultural differences.WhilesomedeterminantswereimportantinfluencesforboththeBritishandtheNordic golfers,otherdeterminantswerespecifictoeachcountryoforigin