Reputation based Trust Management System for Improving Public Health Care System in Pakistan

Health is the most important facility for the people by the government if it is provided properly.There is a lack of trust among people about healthcare system particularly in public hospitals ofPakistan. People do not trust doctors and hospitals due to poor management and low standardscheck-up by the doctors. This is due to the lack of feedback system which leads to themismanagement of healthcare institutions. In this research, we have developed a reputation-basedfeedback management system that will overcome all the problems related to the trust of the patientsregarding their medical care. This will enhance the system and will let doctors, staff, andmanagement to work honestly to make their repute well

Service Quality and Customer Loyalty in a Post-Crisis Context. Prediction-Oriented Modeling to Enhance the Particular Importance of a Social and Sustainable Approach

Research into the influence of service quality on customer loyalty has typically focused on confirming isolated direct causal influences regarding particular dimensions of quality, usually undertaken in the context of positive, firm-customer relations. The present study extends analysis of these factors through a new lens. First, the study was undertaken in a market context following a crisis that has had far-reaching consequences for customers’ relational behaviors. We explore the case of the Spanish banking industry, a sector that accurately reflects these new relational conditions, including a rising demand for more socially responsible banking. Second, we propose a holistic model that combines the effects of four key factors associated with service quality (outcome, personnel, servicescape and social qualities). We also apply an innovative predictive methodological technique using partial least squares (PLS) and qualitative comparative analysis (QCA) that enables us not only to determine the direct causal effects among variables, but also to consider different scenarios in which to predict customer loyalty. The results highlight the role of outcome and social qualities. The novelty of the social qualities factor helps to underscore the importance of social, ethical and sustainable practices to customer loyalty, although personnel and servicescape qualities must also be present to improve the predictive capability of service quality on loyalty

Off-Street Vehicular Fog for Catering Applications in 5G/B5G: A Trust-based Task Mapping Solution and Open Research Issues

One of the key enablers in serving the applications requiring stringent latency in 5G networks is fog computing as it is situated closer to the end users. With the technological advancement of vehicles’ on-board units, their computing capabilities are becoming robust, and considering the underutilization of the off-street vehicles, we envision that the off-street vehicles can be an enormously useful computational source for the fog computing. Additionally, clustering the vehicles would be advantageous in order to improve the service availability. As the vehicles become highly connected, trust is needed especially in distributed environments. However, vehicles are made from different manufacturers, and have different platforms, security mechanisms, and varying parking duration. These lead to the unpredictable behavior of the vehicles where quantifying trust value of vehicles would be difficult. A trust-based solution is necessary for task mapping as a task has a set of properties including expected time to complete, and trust requirements that need to be met. However, the existing metrics used for trust evaluation in the vehicular fog computing such as velocity and direction are not applicable in the off-street vehicle fog environments. In this paper, we propose a framework for quantifying the trust value of off-street vehicle fog computing facilities in 5G networks and forming logical clusters of vehicles based on the trust values. This allows tasks to be shared with multiple vehicles in the same cluster that meets the tasks’ trust requirements. Further, we propose a novel task mapping algorithm to increase the vehicle resource utilization and meet the desired trust requirements while maintaining imposed latency requirements of 5G applications. Results obtained using iFogSim simulator demonstrate that the proposed solution increases vehicle resource utilization and reduces task drop noticeably. This paper presents open research issues pertaining to the study to lead..

Identification of Environmental Criteria for Selecting a Logistics Service Provider: A Step Forward towards Green Supply Chain Management

Green environmental performance increases the competitiveness of the supply chain. However, the greening of the supply chain depends on the manufacturer who drives the green initiative, as well as on all the members of the supply chain who take part in the process. The manufacturer’s attention has been largely focused on the environmental performance of the supplier and retailer, whereas logistics service providers have been somehow neglected. It is, in fact, the case is that logistics service providers have begun to play a critical role in supply chain management and could therefore significantly improve environmental sustainability. They have already undertaken a green initiative that unfortunately has rarely, if at all, been required by the manufacturer. The lack of requirements for logistics providers hinders the progress of a green initiative. To take a step forward towards green supply chain management, this chapter aims to introduce all the necessary criteria for the selection of a logistics service provider (LP), with an emphasis on environmental criteria. The environmental selection criteria, with all related subcriteria, were achieved on the basis of a systematic literature review. It has been found that buyers of logistics services still strive to minimize costs, expect quality logistics services, a well-positioned LP, all the while overlooking environmental issues. The most frequently applied environmental selection criteria are value-added reverse logistics services, followed by environmental expenditures, pollutants released, energy consumption, clean materials and energy use. The findings presented here are useful particularly for researchers, as issues regarding sustainable LP selection and its limitations are highlighted, related to selection criteria identification. These findings may be of less use to managers. However, future phases of this study, richer for the evaluation of logistics experts, will be much more applicable to buyers and providers of logistics services

Trusted resource allocation in volunteer edge-cloud computing for scientific applications

Data-intensive science applications in fields such as e.g., bioinformatics, health sciences, and material discovery are becoming increasingly dynamic and demanding with resource requirements. Researchers using these applications which are based on advanced scientific workflows frequently require a diverse set of resources that are often not available within private servers or a single Cloud Service Provider (CSP). For example, a user working with Precision Medicine applications would prefer only those CSPs who follow guidelines from HIPAA (Health Insurance Portability and Accountability Act) for implementing their data services and might want services from other CSPs for economic viability. With the generation of more and more data these workflows often require deployment and dynamic scaling of multi-cloud resources in an efficient and high-performance manner (e.g., quick setup, reduced computation time, and increased application throughput). At the same time, users seek to minimize the costs of configuring the related multi-cloud resources. While performance and cost are among the key factors to decide upon CSP resource selection, the scientific workflows often process proprietary/confidential data that introduces additional constraints of security postures. Thus, users have to make an informed decision on the selection of resources that are most suited for their applications while trading off between the key factors of resource selection which are performance, agility, cost, and security (PACS). Furthermore, even with the most efficient resource allocation across multi-cloud, the cost to solution might not be economical for all users which have led to the development of new paradigms of computing such as volunteer computing where users utilize volunteered cyber resources to meet their computing requirements. For economical and readily available resources, it is essential that such volunteered resources can integrate well with cloud resources for providing the most efficient computing infrastructure for users. In this dissertation, individual stages such as user requirement collection, user's resource preferences, resource brokering and task scheduling, in lifecycle of resource brokering for users are tackled. For collection of user requirements, a novel approach through an iterative design interface is proposed. In addition, fuzzy interference-based approach is proposed to capture users' biases and expertise for guiding their resource selection for their applications. The results showed improvement in performance i.e. time to execute in 98 percent of the studied applications. The data collected on user's requirements and preferences is later used by optimizer engine and machine learning algorithms for resource brokering. For resource brokering, a new integer linear programming based solution (OnTimeURB) is proposed which creates multi-cloud template solutions for resource allocation while also optimizing performance, agility, cost, and security. The solution was further improved by the addition of a machine learning model based on naive bayes classifier which captures the true QoS of cloud resources for guiding template solution creation. The proposed solution was able to improve the time to execute for as much as 96 percent of the largest applications. As discussed above, to fulfill necessity of economical computing resources, a new paradigm of computing viz-a-viz Volunteer Edge Computing (VEC) is proposed which reduces cost and improves performance and security by creating edge clusters comprising of volunteered computing resources close to users. The initial results have shown improved time of execution for application workflows against state-of-the-art solutions while utilizing only the most secure VEC resources. Consequently, we have utilized reinforcement learning based solutions to characterize volunteered resources for their availability and flexibility towards implementation of security policies. The characterization of volunteered resources facilitates efficient allocation of resources and scheduling of workflows tasks which improves performance and throughput of workflow executions. VEC architecture is further validated with state-of-the-art bioinformatics workflows and manufacturing workflows.Includes bibliographical references

Semantic discovery and reuse of business process patterns

Patterns currently play an important role in modern information systems (IS) development and their use has mainly been restricted to the design and implementation phases of the development lifecycle. Given the increasing significance of business modelling in IS development, patterns have the potential of providing a viable solution for promoting reusability of recurrent generalized models in the very early stages of development. As a statement of research-in-progress this paper focuses on business process patterns and proposes an initial methodological framework for the discovery and reuse of business process patterns within the IS development lifecycle. The framework borrows ideas from the domain engineering literature and proposes the use of semantics to drive both the discovery of patterns as well as their reuse

Business-driven resource allocation and management for data centres in cloud computing markets

Cloud Computing markets arise as an efficient way to allocate resources for the execution of tasks and services within a set of geographically dispersed providers from different organisations. Client applications and service providers meet in a market and negotiate for the sales of services by means of the signature of a Service Level Agreement that contains the Quality of Service terms that the Cloud provider has to guarantee by managing properly its resources. Current implementations of Cloud markets suffer from a lack of information flow between the negotiating agents, which sell the resources, and the resource managers that allocate the resources to fulfil the agreed Quality of Service. This thesis establishes an intermediate layer between the market agents and the resource managers. In consequence, agents can perform accurate negotiations by considering the status of the resources in their negotiation models, and providers can manage their resources considering both the performance and the business objectives. This thesis defines a set of policies for the negotiation and enforcement of Service Level Agreements. Such policies deal with different Business-Level Objectives: maximisation of the revenue, classification of clients, trust and reputation maximisation, and risk minimisation. This thesis demonstrates the effectiveness of such policies by means of fine-grained simulations. A pricing model may be influenced by many parameters. The weight of such parameters within the final model is not always known, or it can change as the market environment evolves. This thesis models and evaluates how the providers can self-adapt to changing environments by means of genetic algorithms. Providers that rapidly adapt to changes in the environment achieve higher revenues than providers that do not. Policies are usually conceived for the short term: they model the behaviour of the system by considering the current status and the expected immediate after their application. This thesis defines and evaluates a trust and reputation system that enforces providers to consider the impact of their decisions in the long term. The trust and reputation system expels providers and clients with dishonest behaviour, and providers that consider the impact of their reputation in their actions improve on the achievement of their Business-Level Objectives. Finally, this thesis studies the risk as the effects of the uncertainty over the expected outcomes of cloud providers. The particularities of cloud appliances as a set of interconnected resources are studied, as well as how the risk is propagated through the linked nodes. Incorporating risk models helps providers differentiate Service Level Agreements according to their risk, take preventive actions in the focus of the risk, and pricing accordingly. Applying risk management raises the fulfilment rate of the Service-Level Agreements and increases the profit of the providerPostprint (published version

Using Analytic Hierarchy Process To Develop Hierarchy Structural Model Of Consumer Decision Making In Digital Market

In today's electronic era, e-commerce market is a very fast growing market. With the proliferation of the internet and web applications, customers are increasingly interfacing and interacting with web-based applications. They are shifting themselves offline to online which is creating challenging environment for the service providers to meet them according to their customise needs. It is, therefore, not only to find out the important but also to prioritise the factors which influence customer to online purchasing. The main purpose of this study is to develop a Hierarchy Structural Model (HSM) of consumer decision making in the digital marketplace. To achieve the objective of the study, criteria and their sub-criteria are determined through an extensive literature review and a structured questionnaire is prepared to data from experts through a personal interview on the scale of 1 to 9. Analytic Hierarchy Process (AHP), a multi-criteria decision making mathematical tool has been applied for analysis of the importance of each criteria and to develop a hierarchy of criteria for importance. As per weight estimated through HSM modal, the criteria "information and e-service quality" is the most important one followed by the criteria "online reputation" and "incentives and postpurchase" in online purchasing. Online service providers should focus on these essential criteria to enhance their e-service quality, satisfaction and retention consumer and their online reputation