A mobile CRM development for real estate

Real estate (RE) agents are professionals who need up-to-date and accurate information about their clients in order to maintain profitable and long-lasting relationships with each of them to prosper in such a competitive industry. The research focuses on one problem: unexistance of mobile solution, adapted to the needs of RE agents, that integrates only their needed features. The creation of this allows them to improve their performance and optimize their results, making it possible to invest more time in building relationships and less in secretarial tasks. The importance of solving this problem is related to the importance of optimizing work and resources in a highly abundant information industry. Through this service digitalization, the productivity and performance of RE agents can be improved. The research consists in the development of a Costumer Relationship Management (CRM) for mobile devices capable of managing information about the customers and business partners of each user, which provides agenda services and also a visual information system capable of showing the progress of the agent and other statistical analysis. All functionalities implemented were collected through 15 face-to-face interviews and validated with seven videoconference interviews. All of them were made using different specialists. For the development and evaluation of this artifact was followed the DSR methodology corresponding to each interview made to an iteration of this model. It was verified that the mobile CRM solution is an added value in terms of customer portfolio management, enhancing the development of their relationships, and in monitoring the performance of professionals.Os agentes imobiliários são profissionais que necessitam de informação atualizada e precisa sobre os seus clientes para conseguirem manter relações profícuas e duradouras com cada um deles, a fim de prosperarem numa indústria tão competitiva. A dissertação concentra-se num problema: não existe uma solução mobile, criada à medida das necessidades dos agentes imobiliários, capaz de melhorar o seu desempenho e otimizar os seus resultados, tornando possível investir mais tempo no trabalho da relação com o cliente e menos com tarefas de secretaria. A importância da resolução deste problema está relacionada com a importância de otimizar trabalho e recursos numa indústria altamente abundante de informação. Através da digitalização destes serviços a produtividade e performance dos agentes imobiliários podem ser melhoradas. A pesquisa consiste no desenvolvimento de um Costumer Relationship Management (CRM) para dispositivos móveis capaz de gerir informação sobre os clientes e parceiros de negócio de cada utilizador, que forneça serviços de agenda e ainda um sistema de informação visual capaz de mostrar os progressos do agente e outras análises estatísticas. Todas as funcionalidades implementadas foram recolhidas através de 15 entrevistas presenciais e validadas com sete entrevistas por vídeo-conferencia. Para esta validação do artefacto seguiu-se a metodologia DSR correspondendo cada entrevista feita a uma iteração deste modelo. Verificou-se que a solução mobile de CRM é uma mais-valia ao nível da gestão da carteira de clientes potenciando o desenvolvimento das suas relações, e ao nível da monitorização da performance dos agentes imobiliários

CHORUS Deliverable 2.1: State of the Art on Multimedia Search Engines

Based on the information provided by European projects and national initiatives related to multimedia search as well as domains experts that participated in the CHORUS Think-thanks and workshops, this document reports on the state of the art related to multimedia content search from, a technical, and socio-economic perspective. The technical perspective includes an up to date view on content based indexing and retrieval technologies, multimedia search in the context of mobile devices and peer-to-peer networks, and an overview of current evaluation and benchmark inititiatives to measure the performance of multimedia search engines. From a socio-economic perspective we inventorize the impact and legal consequences of these technical advances and point out future directions of research

Second CLIPS Conference Proceedings, volume 1

Topics covered at the 2nd CLIPS Conference held at the Johnson Space Center, September 23-25, 1991 are given. Topics include rule groupings, fault detection using expert systems, decision making using expert systems, knowledge representation, computer aided design and debugging expert systems

Analysis of existing decision support systems to provide current baseline applications, implementation methodologies, problem areas, hardware and communication complexities

Issued as Monthly report and Final report, Project no. G-36-66

The 1990 Goddard Conference on Space Applications of Artificial Intelligence

The papers presented at the 1990 Goddard Conference on Space Applications of Artificial Intelligence are given. The purpose of this annual conference is to provide a forum in which current research and development directed at space applications of artificial intelligence can be presented and discussed. The proceedings fall into the following areas: Planning and Scheduling, Fault Monitoring/Diagnosis, Image Processing and Machine Vision, Robotics/Intelligent Control, Development Methodologies, Information Management, and Knowledge Acquisition

A Taxonomy of workgroup Computing Applications

The goal of workgroup computing is to help individuals and groups efficiently perform a wide range of functions on networked computer systems (Ellis, Gibbs, & Rein, 1991). Early workgroup computing tools were designed for limited functionality and group interaction (Craighill, 1992). Current workgroup computing applications do not allow enough control of group processes and they provide little correlation between various workgroup computing application areas (Rodden and Blair, 1991). An integrated common architecture may produce more effective workgroup computing applications. Integrating common support functions into a common framework will avoid duplication of these functions for each workgroup computing application (Pastor & Jager, 1992). Over 50 research and commercial workgroup computing applications were analyzed to understand and discover their distinctive characteristics and fundamental structure. Using the specified methods, a detailed section of a workgroup computing taxonomy was synthesized for each of 11 workgroup computing functional areas. The detailed taxonomy was the consolidation of all the hierarchical structures. The taxonomy formed the basis for developing an integrated workgroup computing architecture and a set of workgroup computing Application Programming Interface (API) specifications. The results of this study support the hypothesis that the available workgroup computing literature and application documentation would provide sufficient information to develop a comprehensive workgroup computing taxonomy. By comparing workgroup tasks with workgroup computing functional areas, it was possible to derive a common set of workgroup computing management and support tasks that were based on the detailed workgroup computing taxonomy. Common workgroup computing management and support tasks formed the basis for a1! Integrated workgroup computing architecture. Finally, 86 new API specifications were written for common workgroup computing management and support functions. This study can be used by workgroup application developers to determine which common workgroup computing functions should be integrated into future workgroup applications. Implementing the results of this study in future workgroup computing systems will lead to flexible and integrated systems that are easier to use and more transparent to workgroup members. Workgroup computing researchers can use this study to identify workgroup computing functions that should be included in their research areas

Third CLIPS Conference Proceedings, volume 2

Expert systems are computer programs which emulate human expertise in well defined problem domains. The C Language Integrated Production System (CLIPS) is an expert system building tool, developed at the Johnson Space Center, which provides a complete environment for the development and delivery of rule and/or object based expert systems. CLIPS was specifically designed to provide a low cost option for developing and deploying expert system applications across a wide range of hardware platforms. The development of CLIPS has helped to improve the ability to deliver expert system technology throughout the public and private sectors for a wide range of applications and diverse computing environments. The Third Conference on CLIPS provided a forum for CLIPS users to present and discuss papers relating to CLIPS applications, uses, and extensions

The 1988 Goddard Conference on Space Applications of Artificial Intelligence

This publication comprises the papers presented at the 1988 Goddard Conference on Space Applications of Artificial Intelligence held at the NASA/Goddard Space Flight Center, Greenbelt, Maryland on May 24, 1988. The purpose of this annual conference is to provide a forum in which current research and development directed at space applications of artificial intelligence can be presented and discussed. The papers in these proceedings fall into the following areas: mission operations support, planning and scheduling; fault isolation/diagnosis; image processing and machine vision; data management; modeling and simulation; and development tools/methodologies

Design of a Controlled Language for Critical Infrastructures Protection

We describe a project for the construction of controlled language for critical infrastructures protection (CIP). This project originates from the need to coordinate and categorize the communications on CIP at the European level. These communications can be physically represented by official documents, reports on incidents, informal communications and plain e-mail. We explore the application of traditional library science tools for the construction of controlled languages in order to achieve our goal. Our starting point is an analogous work done during the sixties in the field of nuclear science known as the Euratom Thesaurus.JRC.G.6-Security technology assessmen