Foreign executive appointments: a multilevel examination

As multinational enterprises (MNE) expand, their attachment to the country of origin is challenged by the need to adapt to an increasingly diverse geographical posture. We examine how these countervailing forces affect top management team (TMT) composition and test a model that associates foreign executive appointments with individual- and firm-level antecedents. Using multilevel data comprising 1,446 TMT appointments at 360 large European firms between 2001 and 2005, we show that individual experiential characteristics, the type of TMT function, prior performance of the MNE, and the MNE’s overall degree of internationalization are associated with foreign TMT appointments. We discuss how our findings contribute to the international business literature and complement recent research on the internationalization of TMTs

Effects of innovation types on firm performance

Innovation is broadly seen as an essential component of competitiveness, embedded in the organizational structures, processes, products, and services within a firm. The objective of this paper is to explore the effects of the organizational, process, product, and marketing innovations on the different aspects of firm performance, including innovative, production, market, and financial performances, based on an empirical study covering 184 manufacturing firms in Turkey. A theoretical framework is empirically tested identifying the relationships amid innovations and firm performance through an integrated innovation-performance analysis. The results reveal the positive effects of innovations on firm performance in manufacturing industries

Effects of innovation types on firm performance

Innovation is broadly seen as an essential component of competitiveness, embedded in the organizational structures, processes, products, and services within a firm. The objective of this paper is to explore the effects of the organizational, process, product, and marketing innovations on the different aspects of firm performance, including innovative, production, market, and financial performances, based on an empirical study covering 184 manufacturing firms in Turkey. A theoretical framework is empirically tested identifying the relationships amid innovations and firm performance through an integrated innovation-performance analysis. The results reveal the positive effects of innovations on firm performance in manufacturing industries

An empirical assessment of patient healthcare quality: A lean hospital supply chain perspective

Improving the quality of healthcare services available to patients and increasing the efficiency of treatment processes are two pressing needs of the U.S. healthcare system. Aside from extensive research on medicine and disease-specific cures, extant literature does not offer a comprehensive framework that considers all determinants of patient care quality. The objective of this research is to offer an empirically tested framework that may be used by full-service U.S. hospitals to improve the quality of care available to their admitted patients. This framework draws in variables from both external as well as internal hospital supply chains, as recommended by many healthcare experts, and uses lean principles as the basic underlying philosophy thereby filling the aforementioned gap in the literature. To test the hypotheses a cross-sectional online survey was conducted resulting in responses from 294 senior hospital executives located all over the U.S. Structural equation modeling using LISREL 8.53 software was used to analyze the data. The results of the study demonstrate empirical support for all the suggested hypotheses. This research contributes to operations and healthcare literature. First, a unified supply chain framework is offered that integrated several constructs which have been mentioned in a piecemeal manner across several studies in healthcare, operations and medical fields. Second, the results of this study highlight the need for academicians to comprehensively measure patient care quality (PCQ). Typically, three dimensions of PCQ--interpersonal, environmental and administrative quality--are overlooked in the operations and healthcare literature. Third, hospitals need to effectively manage relationships with their suppliers because lean practices cannot be implemented without active supplier and cooperation. Finally, this research provides empirically tested measures for PCQ which are more comprehensive than those available in extant literature. The framework has implications for healthcare practice as well. Patients in hospitals would benefit from an integration of the entities of the hospital supply chains because the healthcare system would then focus on the effectiveness and efficiency of all elements and their individual processes. Full-service hospitals across the U.S. may find the framework useful in their efforts to improve the quality of admitted patient care

Transportation management systems: an exploration of progress and future prospects.

This research reports the experiences of both adopters and non-adopters of transportation management system (TMS) technology. TMS adopters represent a diverse array of companies, with a surprisingly high percentage of adopters using outsourced services for decision support activities. Motives for adoption tend to align with the firm’s strategic needs though functionality focuses on the shipper’s day-to-day operational needs. While expectations of system performance and return on investment vary greatly, TMS users illustrate a generally high level of satisfaction. Non-adopters view decision support for transportation activities as a low priority. The article explores future prospects for TMS development and adoption

Supply chain social sustainability for developing nations: Evidence from India

Economic, environmental and social aspects of sustainability have been shown to span beyond organizational boundaries, indicating the importance of managing sustainability initiatives across the supply chain. Although scholars and practitioners focus a great deal of attention toward economic and environmental sustainability in supply chains, less attention is paid to social aspects. This is unfortunate, because social sustainability not only plays an important role in enabling other sustainability initiatives, but social injustices in one echelon of a supply chain can lead to significant losses for firms across the chain. Social issues have been especially problematic in developing nations, where abusive labor practices continue to negatively affect trading partners. This research seeks to disambiguate supply chain social sustainability in developing nations by uncovering relevant dimensions of social sustainability and resultant outcomes. Using semi-structured interview data collected from supply chain executives in Indian manufacturing companies, this research uncovers dimensions of social sustainability in terms of not only the focal firm, but also first-tier suppliers and customers. Each of these dimensions is then associated to potential performance outcomes. The findings not only provide a baseline for future research, but help practitioners understand where to focus their attention to enhance social sustainability in their supply chains

A conceptual model of medical tourism service supply chain

Purpose: Medical tourism service requires involvement of multiple parties from the service network, however medical tourism is not well studied from a supply chain management perspective. This study suggests a conceptual model of medical tourism service supply chain (MTSSC) to provide a clearer understanding of its nature, and defines its business processes. Design/methodology/approach: Triangulation which makes use of literature review, in-depth interviews, and expert evaluations was applied to develop and validate the suggested model. The proposed model is initialized based on the relevant literature. In-depth interviews were used to refine and finalize the model. Expert evaluations ensure the trustworthiness of the model and the business process definitions. Findings: The proposed model uses a nested process structure rather than a one-dimensional supply chain model, where the assistance company maintains an intermediary role between the patient and all the service providers (e.g. medical institutions, transportation, accommodation). Additionally, the conceptual model identifies seven business processes: service design, service recovery management, customer relationship management, supplier relationship management, demand management, capacity and resource management, and service delivery management. Practical implications: The results provide a better understanding of the MTSSC structure and processes, and a recognition of the MTSSC members. The process definitions give the members an idea about their roles in the service design and delivery in practice. Additionally, a better understanding of the system as a whole leads to better process development and control. MTSSC members may shape their organizations internally and supply chain-wide by considering this conceptual model. Moreover, the model acts as a basis for supply chain collaboration decisions. Originality/value: The conceptual model is built upon the theories and practice of medical tourism services, supply chain management, and service operations management. This study contributes to the theory of medical tourism services management by explaining the MTSSC concepts and business processes, and extends existing knowledge.Peer Reviewe

An exploratory study of factors influencing make-or-buy of sales activities

Purpose This paper aims to explore how sales managers make resourcing decisions with particular focus on their perceptions of outsourcing. Design/methodology/approach This paper is based on in-depth interviews with 29 senior sales managers from a variety of industry sectors based in the UK. All had more than five years’ experience of making resourcing decisions. Findings The findings are that resourcing decisions are prompted by cost pressure, the need to access skills or to improve flexibility. Outsourcing preferences are strongly moderated by perceived reputational risk. Availability of suitable suppliers and the ability to manage outsourcing are also practical moderators. Research limitations/implications The sample was purposeful in identifying and accessing senior respondents in substantial companies with extensive experience, but it was not random. Practical implications Respondents reported a lack of information available when making resourcing decisions; the model proposed provides a framework by which sales managers can identify the factors which should be taken into account and the information they need to make objective evaluations of resourcing options. Originality/value It has been acknowledged in prior literature that there is relatively little outsourcing of sales activities. This is the first exploratory study of the perceptions of sales managers about resourcing options and the first conceptualisation of how sales resourcing decisions are made