A Role-Based Approach for Orchestrating Emergent Configurations in the Internet of Things

The Internet of Things (IoT) is envisioned as a global network of connected things enabling ubiquitous machine-to-machine (M2M) communication. With estimations of billions of sensors and devices to be connected in the coming years, the IoT has been advocated as having a great potential to impact the way we live, but also how we work. However, the connectivity aspect in itself only accounts for the underlying M2M infrastructure. In order to properly support engineering IoT systems and applications, it is key to orchestrate heterogeneous 'things' in a seamless, adaptive and dynamic manner, such that the system can exhibit a goal-directed behaviour and take appropriate actions. Yet, this form of interaction between things needs to take a user-centric approach and by no means elude the users' requirements. To this end, contextualisation is an important feature of the system, allowing it to infer user activities and prompt the user with relevant information and interactions even in the absence of intentional commands. In this work we propose a role-based model for emergent configurations of connected systems as a means to model, manage, and reason about IoT systems including the user's interaction with them. We put a special focus on integrating the user perspective in order to guide the emergent configurations such that systems goals are aligned with the users' intentions. We discuss related scientific and technical challenges and provide several uses cases outlining the concept of emergent configurations.Comment: In Proceedings of the Second International Workshop on the Internet of Agents @AAMAS201

Quantifying the need for supervised machine learning in conducting live forensic analysis of emergent configurations (ECO) in IoT environments

© 2020 The Author(s) Machine learning has been shown as a promising approach to mine larger datasets, such as those that comprise data from a broad range of Internet of Things devices, across complex environment(s) to solve different problems. This paper surveys existing literature on the potential of using supervised classical machine learning techniques, such as K-Nearest Neigbour, Support Vector Machines, Naive Bayes and Random Forest algorithms, in performing live digital forensics for different IoT configurations. There are also a number of challenges associated with the use of machine learning techniques, as discussed in this paper

Orchestrating Service Innovation Using Design Moves: The Dynamics of Fit between Service and Enterprise IT Architectures

Service science perspectives highlight the central role of information technology (IT) in transforming the design and delivery of services. To discern the mechanisms through which IT impacts service innovation, we explore the dynamics of the relationship between enterprise IT and service architectures, and how these dynamics influence the performance of service innovation projects. We conducted six case studies to investigate how firms orchestrated service innovation, focusing on the design of the service architecture and its relationship to enterprise systems. We synthesize the case findings to develop a set of propositions on the antecedents and consequences of fit (or misfit) between service architecture and enterprise IT architecture. We then study how the case firms attempted to achieve congruence between the service and system architectures—both in design and in operation—by viewing the design moves they made as efforts to build and strike digital options

Unlocking value from machines: business models and the industrial internet of things

In this article we argue that the Industrial Internet of Things (IIoT) offers new opportunities and harbors threats that companies are not able to address with existing business models. Entrepreneurship and Transaction Cost Theories are used to explore the conditions for designing nonownership business models for the emerging IIoT with its implications for sharing uncertain opportunities and downsides, and for transforming these uncertainties into business opportunities. Nonownership contracts are introduced as the basis for business model design and are proposed as an architecture for the productive sharing of uncertainties in IIoT manufacturing networks. The following three main types of IIoT-enabled business models were identified: (1) Provision of manufacturing assets, maintenance and repair, and their operation, (2) innovative information and analytical services that help manufacturing (e.g., based on artificial intelligence, big data, and analytics), and (3) new services targeted at end-users (e.g., offering efficient customization by integrating end-users into the manufacturing and supply chain ecosystem)

The impact of technology: value-added classroom practice: final report

This report extends Becta’s enquiries into the ways in which digital technologies are supporting learning. It looks in detail at the learning practices mediated by ICT in nine secondary schools in which ICT for learning is well embedded. The project proposes a broader perspective on the notion of ‘impact’ that is rather different from a number of previous studies investigating impact. Previous studies have been limited in that they have either focused on a single innovation or have reported on institutional level factors. However, in both cases this pays insufficient attention to the contexts of learning. In this project, the focus has been on the learning practices of the classroom and the contexts of ICT-supported learning. The study reports an analysis of 85 lesson logs, in which teachers recorded their use of space, digital technology and student outcomes in relation to student engagement and learning. The teachers who filled in the logs, as well as their schools’ senior managers, were interviewed as part of a ‘deep audit’ of ICT provision conducted over two days. One-hour follow-up interviews with the teachers were carried out after the teachers’ log activity. The aim of this was to obtain a broader contextualisation of their teaching

How do innovators stay innovative? A longitudinal case analysis

Purpose – How can some companies be the innovation leader in their industry over prolonged periods of time, while others cannot? The purpose of this study is to understand a firm’s capability to be a successful serial innovator and to generate a constant stream of industry-leading innovations. Design/Methodology/Approach – The paper uses a longitudinal case study approach to gain an understanding of what and how Singapore Airlines (SIA) sustained service innovation for over 30 years. The study uses triangulation, whereby the core data from in-depth interviews with senior and middle management, and frontline employees were complemented with academic research, case studies, annual reports, observations, and archival documents. 240 single-spaced pages of interview transcripts with over 130,000 words were analyzed and coded using MAXQDA for identifying repeated patterns of meaning. Findings – We identified three key institutional foundations for service innovation: (1) innovation climate (i.e., leadership and service culture), (2) human capital (i.e., recruitment, training and development, and engagement and incentives), and (3) resource configurations (i.e., systems, structure, and processes). These foundations enabled the organization to build the following four service innovation-related dynamic capabilities: (1) embrace ambidexterity, (2) institutionalize learning and knowledge integration, (3) orchestrate collaboration, and (4) reinvent customer value. Interestingly, these institutional foundations and capabilities remained largely stable across 30 years; what changed were the contexts and specifics, not the foundations and capabilities. Research Limitations and Implications – Data were collected only from one company. Due to the method of thematic analysis the generalizability of our findings needs further investigation. Originality/ValueOriginality/Value – This study is the first to investigate the drivers of industry-leading sustained service innovation over a prolonged period of time. The proposed framework provides a fuller and more integrated picture of sustained service innovation than past cross-sectional studies

Orchestrating home

The private space of the home is an important site of health care in most industrialised countries, and rehabilitation following intensive in-hospital treatment largely takes place in domestic settings. Home in this context is implicitly understood by individuals affected by illness (people with illness, family members, friends, carers), health care providers, and policy makers as an a priori entity that naturally provides continuity and stability. This takes for granted that family carers will maintain both therapeutic activities and the sense of ‘being at home’ – and all of the accompanying emotional dimensions – within the home environment. Drawing on ethnographic research with relatively young spousal carers in Victoria, Australia, we explore how the reconstruction of home as a site for post-stroke recovery changed the experiences and meanings given to the idea of home. Home as a therapeutic place depended on constant orchestrating work that reconfigured the physical, symbolic, and practical elements of home. This was not a straightforward or singular process, as tensions arose in trying to integrate the new, post-stroke therapeutic landscape and pre-stroke conceptualisations and lived realities of home life

Online help-seeking in communities of practice

Interactive online help systems are considered to be a fruitful supplement to traditional IT helpdesks, which are often overloaded. They often comprise user-generated FAQ collections playing the role of technology-based conceptual artifacts. Two main questions arise: how the conceptual artifacts should be used, and which factors influence their acceptance in a community of practice (CoP). Firstly, this paper offers a theoretical frame and a usage scenario for technology-based conceptual artifacts against the theoretical background of the academic help-seeking and CoP approach. Each of the two approaches is extensively covered by psychological and educational research literature, however their combination is not yet sufficiently investigated. Secondly, the paper proposes a research model explaining the acceptance of conceptual artifacts. The model includes users’ expectations towards the artifact, perceived social influence and users’ roles in the CoP as predictors of artifact use intention and actual usage. A correlational study conducted in an academic software users’ CoP and involving structural equations modeling validates the model, suggesting thus a research line that is worth further pursuing. For educational practice, the study suggests three ways of supporting knowledge sharing in CoPs, i.e. use of technology-based conceptual artifacts, roles and division of labor, and purposeful communication in CoPs

Digital Innovation towards a Service-Dominant Business: A Clinical Inquiry into Georgia Pacific\u27s Connected Restroom Initiative

The rapid and pervasive digitalization of businesses has spawned value creation by changing the nature and structure of products and services. At the same time, organizations have been challenged to cope with dynamic business landscapes as they apply digital technologies to renew their competitive positions. In this context, we aim to explore how organizations develop digital innovation initiatives to transform a traditional product-dominant business towards a service-dominant one and how the initiatives are constituted and entangled within and across the initiative stages. Based on close collaboration with Georgia-Pacific Consumer Products Professional Division (GP PRO), we explore the path trajectory of the organization’s strategic connected restroom initiative through four stages: (idea-focus) initiation, (technology-focus) experimentation, (customer-focus) commercialization, and (process-focus) organization. Drawing on a clinical inquiry approach, we investigate the digital innovation initiative as combinations of strategic moves (co-evolution, reconfiguration, and renewal) and architectural moves (sensing usage, analyzing traces, and co-creating services). As a result, the dissertation contributes to the literature by adding new knowledge about the role of digital innovation in transforming incumbent product-oriented organizations towards a service-dominant focus as well as to practitioners by providing insights into the key challenges and opportunities they encounter in such initiatives

Consolidating digital servitization research : A systematic review, integrative framework, and future research directions

Manufacturing firms are increasingly transforming toward digital servitization, characterized by convergence and simultaneous gains from digitalization and servitization. Due to the marked academic and practical relevance of digital servitization, we are witnessing a significant upsurge in studies published on this emerging topic. Thus, the present study undertakes a comprehensive bibliometric analysis to synthesize the prior knowledge on digital servitization and, more importantly, to highlight areas for future research. The findings from the analysis are organized so that important authors and organizations are highlighted through analyses of citation chains and co-authorship networks. The bibliographic coupling analysis of HistCite and VOSviewer reveals the emergence of four dominant thematic areas in the digital servitization literature. These four thematic areas are aligning digitalization and servitization transformations, value co-creation perspectives on digital servitization, conceptualizing the platform strategy for digital servitization, and business model innovation in digital servitization. Finally, based on the analysis of how the literature on digital servitization has evolved over the last two decades and the deeper analysis of thematic analysis, we raise important research questions and provide numerous areas for future research.© 2023 The Authors. Published by Elsevier Inc. This is an open access article under the CC BY license (http://creativecommons.org/licenses/by/4.0/).fi=vertaisarvioitu|en=peerReviewed