A Context-Aware Mobile Solution for Assisting Tourists in a Smart Environment

The cultural heritage of the italian territory is an impressive breadth of resources, unfortunately still little known today. Such a cultural heritage should be valued for the purpose is to better understand the Italian citizens their cultural identity, is to make known to the citizens of other nations the history of the place, with its story and its characters, and the life of the inhabitants, with their own traditions and customs. \ \ In this paper, it is introduced an adaptive Context-Aware app able to collect not-structured data, belonging to heterogeneous sources and develop tailored recommendations for the user, in order to support a tourist inside a town. The solution found takes advantage of information technologies, like Internet of Thing and Internet of Services and the objective is reached through the use of a system of description of the context through a graphical formalism named Context Dimension Tree. \ \ The system described was implemented in the city of Salerno in Italy and the results of a questionnaire distributed to the users show great appreciation

IoT in Arctic Tourism – A Case-study of the Tourist Information Office in Narvik

Source at: https://fruct.org/publications/volume-32/acm32/</a

Multimodal Generic Framework for Multimedia Documents Adaptation

Today, people are increasingly capable of creating and sharing documents (which generally are multimedia oriented) via the internet. These multimedia documents can be accessed at anytime and anywhere (city, home, etc.) on a wide variety of devices, such as laptops, tablets and smartphones. The heterogeneity of devices and user preferences has raised a serious issue for multimedia contents adaptation. Our research focuses on multimedia documents adaptation with a strong focus on interaction with users and exploration of multimodality. We propose a multimodal framework for adapting multimedia documents based on a distributed implementation of W3C’s Multimodal Architecture and Interfaces applied to ubiquitous computing. The core of our proposed architecture is the presence of a smart interaction manager that accepts context related information from sensors in the environment as well as from other sources, including information available on the web and multimodal user inputs. The interaction manager integrates and reasons over this information to predict the user’s situation and service use. A key to realizing this framework is the use of an ontology that undergirds the communication and representation, and the use of the cloud to insure the service continuity on heterogeneous mobile devices. Smart city is assumed as the reference scenario

Towards Smarter Management of Overtourism in Historic Centres Through Visitor-Flow Monitoring

Historic centres are highly regarded destinations for watching and even participating in diverse and unique forms of cultural expression. Cultural tourism, according to the World Tourism Organization (UNWTO), is an important and consolidated tourism sector and its strong growth is expected to continue over the coming years. Tourism, the much dreamt of redeemer for historic centres, also represents one of the main threats to heritage conservation: visitors can dynamize an economy, yet the rapid growth of tourism often has negative effects on both built heritage and the lives of local inhabitants. Knowledge of occupancy levels and flows of visiting tourists is key to the efficient management of tourism; the new technologies—the Internet of Things (IoT), big data, and geographic information systems (GIS)—when combined in interconnected networks represent a qualitative leap forward, compared to traditional methods of estimating locations and flows. A methodology is described in this paper for the management of tourism flows that is designed to promote sustainable tourism in historic centres through intelligent support mechanisms. As part of the Smart Heritage City (SHCITY) project, a collection system for visitors is developed. Following data collection via monitoring equipment, the analysis of a set of quantitative indicators yields information that can then be used to analyse visitor flows; enabling city managers to make management decisions when the tourism-carrying capacity is exceeded and gives way to overtourism.Funded by the Interreg Sudoe Programme of the European Regional Development Funds (ERDF

Using IoT for Accessible Tourism in Smart Cities

In the past few years, the Smart City concept became one of the main driving forces for the transition towards sustainable economy and improved mobility. Tourism, as one of the fastest growing economies worldwide, is an integrated part of the Smart City paradigm. Taking into consideration recent studies performed by the United Nations, stating that almost one third of the population is directly affected by disability, the concept of Accessible Tourism needs also to be integrated in the future vision for tourism, especially in the context of Smart Cities, environments fully benefiting from the recent technological advances. Within the combined framework of Smart Cities and Accessible Tourism, the Internet-of-Things (IoT) concept is the key technological point for the development of smart urban environments. IoT and big data are both technology-driven developments, leading to scenarios such as the Smart Cities one that has the potential to make citizen live smarter, more sustainable and more accessible. This chapter analyses the key requirements for IoT applications in a Smart City context, the state-of-the-art for the use of IoT for Accessible Tourism applications and proposes an architecture together with its practical implementation, tailored for the use-case of accessible tourism for physically impaired persons

Smart technologies for personalized experiences: a case study in the hospitality domain

Recent advances in the field of technology have led to the emergence of innovative technological smart solutions providing unprecedented opportunities for application in the tourism and hospitality industry.With intensified competition in the tourism market place, it has become paramount for businesses to explore the potential of technologies, not only to optimize existing processes but facilitate the creation of more meaningful and personalized services and experiences. This study aims to bridge the current knowledge gap between smart technologies and experience personalization to understand how smart mobile technologies can facilitate personalized experiences in the context of the hospitality industry. By adopting a qualitative case study approach, this paper makes a two-fold contribution; it a) identifies the requirements of smart technologies for experience creation, including information aggregation, ubiquitous mobile connectedness and real time synchronization and b) highlights how smart technology integration can lead to two distinct levels of personalized tourism experiences. The paper concludes with the development of a model depicting the dynamic process of experience personalization and a discussion of the strategic implications for tourism and hospitality management and research

Supporting Tourists at the Bomarsund Fortress with a Mobile Value Service

The future competitive advantages for a successful tourism industry will most probably be built around effective mobile value services. Mobile value services create customer value with the support of mobile technology, a support which should be context-adapted and user-adaptive; this in turn will help to form new routines for tourists who will miss the service if they are not available. This will then create a market for mobile value services. In this paper we describe the development of a mobile guide service which is aimed at supporting tourists at the fortress of Bomarsund - one of the most important attractions on the Aland islands –which cannot be seen as it was completely destroyed during the Crimean War in 1854. We developed and implemented a tourist guide for mobile phones which tells the story of the fortress from different angles as the tourists walk through the ruins. We argue and show that the mobile tourist guide is a mobile value service and that it provides some useful lessons of general significance for building mobile value services

Envisaging AR travel revolution for visiting heritage sites:A mixed-method approach

Augmented Reality (AR) offers transformative potential for augmenting and replacing realities within a wide range of business and social applications. Within this, this study explores antecedents of behavioral adoption of AR mobile travel apps to visit a heritage site by substituting in-person and corporeal tourism experiences through a visualization technique that overlays 3D simulated architecture in front of a user. This research specifically investigates the collective impact of perceived app attributes of the AR service model, and critical characteristics of users in terms of their underlying psychological predispositions impacting their behavioral intention to use AR travel apps for heritage tourism in an emerging nation. In pursuance of this, we adopt a unique mixed-method research methodology where industry experts and travel enthusiasts are invited to delve into the phenomenon and identify facilitators of AR mobile app adoption for heritage tourism in India. Empirical findings find that experiential authenticity, service quality, and user innovativeness are the significant underlying factors expediting the use of AR mobile apps. Additionally, with a focus on the sustainability aspect of AR tourism, this study considers sustainability within travel. This construct is critical since it discerns how it affects the boundary conditions in the light of consumers' personality characteristics for determining intention to use AR apps, thereby providing insightful inferences for the tourism industry and research.</p

Improving the user knowledge and user experience by using Augmented reality in a smart city context

Dissertation submitted in partial fulfilment of the requirements for the degree of Master of Science in Geospatial TechnologiesThe idea of Virtuality is not new, as research on visualization and simulation dates back to the early use of ink and paper sketches for alternative design comparisons. As the technology has advanced so the way of visualizing simulations as well, but the progress is slow due to difficulties in creating workable simulations models and effectively providing them to the users (Simpson, 2001). Augmented Reality (AR) and Virtual Reality (VR), the evolving technologies that has been haunting the tech industry, receiving excessive attention from the media and growing tremendously are redefining the way we interact, communicate and work together (Shamalinia, 2017). From consumer application to manufacturers these technologies are used in different sectors providing huge benefits through several applications. In this work, we demonstrate the potentials of AR techniques in a smart city context. Initially we present an overview of the state of the art software and technology for AR in different domains of smart cities, and outline considerations from a user study about the effectiveness and user performance of AR technique: real environment with augmented information, everything in the context of a smart city. The evaluation results from the participants show promising results, providing opportunities for improvements and implementation in smart cities