A possibilidade de compensação entre a reincidência e a confissão espontânea na segunda fase da dosimetria

TCC(graduação) - Universidade Federal de Santa Catarina. Centro de Ciências Jurídicas. Direito.O presente trabalho tem por objetivo central estudar a consequência na pena quando do concurso entre a agravante da reincidência e a atenuante da confissão espontânea na segunda fase da dosimetria, tendo em vista a recorribilidade do tema, a polêmica jurisprudencial envolvendo os tribunais superiores e o impacto que o fato traz ao sistema prisional brasileiro. No intuito de se alcançar o escopo argumentativo almejado, buscou-se, em um primeiro momento, discorrer sobre os princípios fundamentais que orbitam a aplicação da pena e as suas três etapas, especialmente a segunda fase, em que são analisadas as circunstâncias de que trata esta monografia. Posteriormente, além de conceituar e destrinchar os elementos que envolvem a reincidência e a confissão espontânea, abordou-se, enfim, o foco central deste estudo a compensação quando do concurso das referidas circunstâncias agravantes e atenuantes. No capítulo derradeiro, aplicando os pressupostos estudados nos dois anteriores, procurou-se expor a forma com que o tema vem sendo encarado pelo Superior Tribunal de Justiça e pelo Supremo Tribunal Federal

Customer satisfaction and its relationship with a positive NPS

This thesis, which follows the structure of an in-company project, was developed based on problems observed in the stores of EDP company. With the decline of customer traffic in the physical stores and with the increase in the use of the Net Promoter Score indicator, there was a need to better understand the customer profile, what conditions his satisfaction and the reasons that lead to visit a physical store of EDP, relating all these aspects with the NPS indicator. To formulate the project, a study was developed based on direct observations in certain stores, answers to questionnaires and registration in evaluation tables, based on two analyses with different objectives. A first analysis aimed at evaluating the team and its performance as a whole and another in which the main focus was the assistants with good and bad NPS value. With the observations made, the main conclusions drawn are related to the factors that influence customer satisfaction, which are directly related to the store experience and the way he is handled throughout the attendance. Thus, with the main factors identified, it was possible to define a set of strategies based on three distinct pillars, which are the reformulation of the teams, training and improvement of store strategies and experience. The implementation of these actions in EDP stores, and later in other contact channels, will maximize customer satisfaction and, consequently, improve the company's NPS indicator.Esta tese, que segue a estrutura de um projeto empresa, foi desenvolvida com base em problemas observados nas lojas da empresa EDP. Com o declínio do tráfego de clientes nas lojas físicas e com o aumento da utilização e importância do indicador Net Promoter Score, surgiu a necessidade de perceber melhor o tipo de cliente da empresa, o que condiciona a sua satisfação e os motivos que o levam a visitar uma loja física da EDP, relacionando todos estes aspetos com o indicador NPS. Para a elaboração do projeto, desenvolveu-se um estudo com base em observações diretas em determinadas lojas, respostas a questionários e preenchimento de tabelas de avaliação, assentes em duas análises com objetivos distintos. Uma primeira análise que visava avaliar a equipa e a sua performance como um todo e uma outra em que o principal foco era os assistentes com bom e mau valor de NPS. Com as observações feitas, as principais conclusões retiradas relacionam-se com os fatores que influenciam a satisfação do cliente, que estão diretamente relacionados com a experiência que este tem em loja e a forma como é tratado durante todo o atendimento. Assim, com os principais fatores identificados, foi possível definir um conjunto de estratégias assentes em três pilares distintos, que são a reformulação das equipas, formações e melhoria das estratégias e experiência em loja. A implementação destas ações nas lojas da EDP, e posteriormente noutros canais de contacto, irá maximizar a satisfação dos clientes e, consequentemente, melhorar o indicador NPS da empresa

Analysis of the mobility of people and tourists in nightlife areas in the city of Lisbon

The population's mobility can be better understood by looking into specific mobile phone activities. Thus, this dissertation aims to analyze the mobility of people and tourists in nightlife areas in the city of Lisbon using data from each user’s mobile device provided by a mobile operator. This data is obtained through an agreement between the mobile operator and the Lisbon city council. The main purpose is to provide the Lisbon Urban Data Lab team (LxDataLab) with data-based information that they can use to better manage and allocate resources regarding nightlife areas with strong public space occupation. These spaces have a great impact on the life of the city, and their management is very important in order to fulfill the interests of the several intervenients such as merchants, residents and users. The development of this research has focused on three stages: 1) create knowledge regarding Lisbon's nightlife and understand if the data can answer the research questions; 2) Understand, extract, clean and transform data, to develop a set of clean and useful data capable of responding to our needs; 3) Data visualization where it was possible to do a complete analysis of the data, extracting the value, knowledge and answers needed to provide to decision makers. Regarding deliverables, the work created also includes python files where data processing was done in addition to this document. For the visualizations and dashboards Microsoft PowerBI was used. The analysis and conclusions drawn were validated by the LxDataLab team through an online presentation of results.A mobilidade da população pode ser melhor compreendida através da análise de atividades específicas do telemóvel. Assim, esta dissertação tem como objetivo analisar a mobilidade de pessoas e turistas em zonas de diversão noturna, na cidade de Lisboa, utilizando dados de dispositivos móveis de cada utilizador, fornecidos por uma operadora. Estes dados são obtidos através de um acordo entre a operadora e a Câmara Municipal de Lisboa. O principal objetivo é fornecer à equipa Laboratório de Dados Urbanos de Lisboa (LxDataLab) informações baseadas em dados que possam ser utilizadas, para melhor gerir e afetar recursos relativamente às áreas de diversão noturna. Estes espaços têm um grande impacto na vida da cidade, e a sua gestão é muito importante para satisfazer os interesses dos vários intervenientes: comerciantes, residentes e utilizadores. O desenvolvimento desta investigação centrou-se em três etapas: 1) criar conhecimento relativamente à vida noturna de Lisboa e perceber se os dados respondem às questões de investigação; 2) compreender, extrair, limpar e transformar os dados, para desenvolver um conjunto de dados úteis, capazes de responder às nossas necessidades; 3) visualização dos dados, onde foi possível fazer uma análise completa dos dados, extraindo valor, conhecimento e as respostas necessárias para fornecer aos decisores. Relativamente aos entregáveis, o trabalho criado inclui também ficheiros python onde foi feito o processamento dos dados, além deste documento. Para as visualizações e dashboards foi utilizado o Microsoft PowerBI. As análises e conclusões retiradas foram validadas pela equipa do LxDataLab através de uma apresentação de resultados online

Marketing plan for Snack Books

A Work Project, presented as part of the requirements for the Award of a Masters Degree in Management from the NOVA – School of Business and EconomicsIn 2008 LeYa had the desire to grow in two different ways: gaining market share to competitor firms in the book publishing market; and develop a strategy for market size growth, benefiting from first mover advantage. At that time we were already catalyzing and collecting the benefits of dimension, either by using our enhanced negotiation power or through the exploration of available synergies from the acquisition of several firms. The Snack Books project was developed with the intent of maximizing the potential market of the industry, translating into one single objective: explore the market potential of Light Readers engaging them to the pleasures of reading. This was the main insight used in the development of ideas that could lead to the introduction of a new product. The only restriction of the project was the obvious necessity of using the core competence of a publishing company, the development of written contents, facilitating the connection between creators and consumers of written contents. Using the insights collected from an initial and exploratory research several concepts were developed and discussed. From these initial ideas one was highlighted as having the higher potential, Snack Books. This stage was followed by a quantitative research study with the aim of confirming the insights gathered from the exploratory research and data collection under product specifications, price and distribution channels. With those results we developed the marketing plan of Snack Books. Generally speaking we can define Snack Books as being a collection of titles which offer two pieces, one fictional and one non-fictional, the articulation between them is given by a common and general theme. The main attributes of Snack Books are the size (no more than 30 pages and 10.000 words which is equivalent to an average of 40 minutes reading), easiness (simple words; easy to understand narrative construction; plot easy to follow) and portability (10 x 14cm). Another core attribute is the distribution close to consumption occasions, therefore outside bookshops. To achieve this we designed a distribution channel whose core resource is the implementation of vending machines, favouring impulse purchase. The price is 2€ for all items of the collection, thanks to expectable high unit sales and low industrial costs. An integrated promotion plan will be deployed to get the attention of target customers based mainly on the use mass media, point-of-purchase material, trade promotions and institutional communication to all stakeholders

Poseidon Linux 3.x - The scientific GNU/Linux option

This software review is about the newest version of Poseidon Linux (3.x). The current Poseidon Linux is a remastering from Ubuntu LTS family (Long Term Support), with extra specific software applicable to many areas of scientific research and education. It contains specialist software for GIS/Mapping, bathymetry, numerical modeling, 2D/3D/4D visualization, bioinformatics, chemistry, statistics, as well as tools for creating simple and complex graphics and programming languages. It also includes basic packages as would be expected on a normal desktop, such as a complete office suite, internet browser, e-mail client, instant messaging, chat, multimedia and many other tools. Poseidon Linux can run in two modes, as a live-DVD or installed on the hard disk. There are versions for 32 and 64 bit computers, and support for Brazilian Portuguese, English, Spanish, French, Greek, Italian and German languages. Resumo. Poseidon Linux 3.x – A opção científica GNU/Linux. Esta resenha trata da nova versão do software Poseidon Linux (3.x). A versão atual é uma remasterização a partir do sistema operacional Ubuntu, família LTS (Suporte de Longo Prazo), com pacotes extras para várias áreas da ciência e educação. Contém programas específicos para SIG/mapeamento, batimetria, modelagem numérica, visualização 2D/3D/4D, bioinformática, química, estatística, bem como ferramentas para elaboração de gráficos simples e complexos e linguagem de programação. Inclui também os programas necessários encontrados num sistema operacional desktop, tais como suporte completo para escritório, navegador de internet, programas para envio e recebimento de mensagens instantâneas, multimídia e várias outras ferramentas. O Poseidon Linux pode ser utilizado de duas formas: diretamente do DVD, sem instalá-lo, ou instalando-o no disco rígido do computador. É apresentado nas versões 32 e 64 bits e pode ser totalmente configurado em Português do Brasil, Inglês, Espanhol, Francês, Grego, Italiano e Alemão

Equity valuation : Koninklijke Ahold NV

The present dissertation aims to value the Dutch retailer group, Koninklijke Ahold NV (Ahold), implementing the theory of equity valuation. An efficient combination between theory and practice should be implemented throughout the valuation in order to obtain the most accurate result that can be complied with reality. This paper starts to introduce which different frameworks are available, explaining afterwards, which are the most relevant for the valuation of the referred company. Ahold was valued as the sum of parts of the different business geographies in which the company currently operates, using the Discounted Cash Flow approach and the Multiples valuation. Lastly, the results are compared with an investment bank research note where the divergences will be analyzed and explained

Assessing the potential use of Water Treatment Sludge containing Activated Carbon for the removal of Emerging Pollutants

The presence of emerging pollutants (EP) in water bodies and its impacts on the environment and human health is of the utmost importance. Estrogens are a group of EP, that have a high prevalence in the environment and toxicity even at low concentrations, which leads to adverse impact in both wild and human life’s. This group include compounds such as estrone (E1), 17-estradiol (E2) and 17-ethinylestradiol (EE2). The discharge of wastewater into the environment is one of the main causes for the release of these compounds in the environment. Wastewater treatment plants are not designed to remove EP. Therefore, it is important to add complementary treatments to remove these compounds, especially with the increasing of the incentive of the reuse of treated wastewater, promoted by the United Nations (UN) Sustainable Development Goals. There are several additional treatments to accomplish EP removal. The adsorption process is one of the commonly used since it is simple to design and operate and does not generate toxic by-products. There are many kinds of adsorbent materials, however, the most used is activated carbon (AC). AC shows high removal capacity for the removal of E1, E2 and EE2. However, AC’s regeneration is an expensive process and result in a material with low adsorption capacity. As a result, efforts are being raised to find low-cost adsorbents. The use of water treatment sludges (WTSs) containing AC as an alternative adsorbent provides a new way of sustainable resources management, lining up with circular economy proposals and on another hand will contribute to the decarbonization of the water treatment industry. This work studied the potential of WTS containing AC for the removal of E1, E2 and EE2. For this purpose, WTS from two water treatment plants (WTP), St. Águeda WTS and Caldeirão WTS were characterised and tested as adsorbents. Both WTSs showed adsorption potential with efficiencies removal results above 50 %, without a significant decrease in their granulometry. For Caldeirão WTS final concentration for all the three EP were lower than the limit of quantification. As for St. Águeda WTS, the results for E1 and E2 removal were similar to Caldeirão WTS removal performance. However, for EE2 the removal efficiency was lower than the obtained with Caldeirão WTS. These results lead to a new approach in the management of this erstwhile reside and removal of EP