The determinants and the moderating effects of compensation on fast food restaurant employees job performance

Every organisation including the food and beverage businesses needs an outstanding employee to attain the organisational success. One essential factor that determines organisational success is the employee’s job performance. Employee’s job performance has become a critical issue across the globe, due to its significance in maintaining an organisation’s success. Nevertheless, within the context of fast food restaurants, there has been limited studies investigating the influence between employee job attitude, motivation, job involvement on job performance. In addition, studies pertaining to employee’s compensation as a moderator are also limited. In addition, studies that investigated the difference between local and foreign employees’ job performance are scarce. Therefore, this study aims to examine the influence between employee’s job attitude, motivation and job involvement, on job performance; to investigate the moderating effect of employee compensation on job performance; and to compare employee job attitudes, motivation and job involvement, on job performance between local and foreign employees. By adapting quantitative and survey method, the questionnaires were distributed to non-managerial employees at four selected fast-food brand restaurants at the Federal Territory of Kuala Lumpur and Selangor, Malaysia. A total of 688 useable questionnaires were analysed. The multiple regression analysis revealed that employee’s job attitude, motivation, and job involvement significantly and positively influenced employee’s job performance. Therefore, to improve employee job performance, managers and organisations must enhance employee’s job attitude, motivation, and job involvement. While, the hierarchical multiple regressions analysis revealed that employee’s compensation moderated the relationships of employee’s job performance with employee’s job attitude, motivation and job involvement. Hence, enhancing employee’s compensation will positively affect employee’s job attitude, motivation and job involvement, and consequently improve employee’s job performance. In addition, the independent samples t-test showed differences in terms of job attitude, motivation, job involvement on job performance between local and foreign employees. Moreover, foreign employees’ job attitude, motivation, job involvement and job performance outperformed those of local employees. Hence, managers and organisations should strategize to increase their effort in order to improve local employees’ job performance. This empirical study contributes to the literature on fast-food businesses to enhance employees’ job performance in the context of Malaysia

The relationship between restaurant ambience and customers’ satisfaction in Shah Alam Arabic Restaurants, Selangor

Restaurant ambience plays an important role in establishing a restaurant image, and to attract customers to dine.Exterior and interior design that is eye-catching will pull the customer to visit the restaurants.The purpose of this study is to examine the relationship between restaurant ambience and customer satisfaction in the Arabic restaurants.This study also seeks to determine which restaurant ambience elements highly influence customer satisfaction.The elements of spatial layout, interior design, colour and music were measured. Quantitative data were collected from 411 respondents in Shah Alam, Selangor. It was found that colour is the element that is significantly and mostly influences customers‟ satisfaction. More detailed findings and implications are also discussed

The Influence of Job Motivation on Job Satisfaction: A Case Study of Polytechnic Academic Staff

Job motivation plays a vital role in determining job satisfaction levels. In the Malaysian Polytechnic context, limited studies have investigated the influence of job motivation on job satisfaction among academic staff. Therefore, this study aims is to examine the influence of job motivation on job satisfaction among polytechnic academic staff. This study employs quantitative research and single-cross sectional study. The data is gathered using the survey method. The result of multiple regression analysis shows that job motivation significantly and positively influences job satisfaction. More specifically, intrinsic and extrinsic motivation show a significant and positive influence on job satisfaction. It implies that improving job motivation in terms of intrinsic and extrinsic motivation is critically important to increase job satisfaction among polytechnic academic staff. Therefore, this study will contribute to polytechnic management as an indicator in the decision-making process to achieve the desired goals in the future

Factors Affecting Job Satisfaction among Academic Employees in Polytechnic

Satisfied employees are crucial in developing a successful organization. The purpose of this study is to identify the factors that affect job satisfaction among polytechnic academic employees in Malaysia. A cross-sectional study was employed and stratified random sampling was used to collect the data. A total of 130 respondents answered the questionnaires. The results revealed that job security, salary and working conditions had significant and positive influence on job satisfaction among polytechnic academic employees. Hence, strengthening the factors of job security, salary and working conditions among the polytechnic academic employees is critically important to ensure the employees are satisfied which will then lead towards a successful polytechnic

The description of fast food employees' job involvement

Employees’ job involvement is crucial in determining the success of an organization. However, studies related to employees’ job involvement in Malaysian fast food restaurants are still limited. Therefore, the purpose of this study is to describe the job involvement of fast food employees of restaurants in Wilayah Persekutuan Kuala Lumpur and Selangor, Malaysia. A quantitative study was conducted, and questionnaires were distributed to 688 fast food employees. Result reveals that most of the fast food employees are moderately involved in their job. This is probably due to the nature of the fast food industry that requires a repetitive job, long working hours, provides low job security, and less competitive work. Additionally, moderate job satisfaction, uncomfortable working environment, and tasks overload are also factoring that are considered to be influencing moderate job involvement in this study. This implies that organizations need to encourage their employees to become more involved in their job in the future to improve employees’ satisfaction and performance