7 research outputs found
Translation - R. A. Brower (editor) and others: On Translation. (Harvard Studies in Comparative Literature, 23.) Pp. xi+297. Cambridge, Mass.: Harvard University Press (London: Oxford University Press), 1959. Cloth, 52 s
Introducing B2B Service Level Measures via a PokerâCard Activity
To determine the appropriate level of product availability, most operations management textbooks introduce and define service level measures in a BusinessâtoâCustomer context. In other words, a retailer that wants to measure product availability in their store calculates the fill rate (FR) or cycle service level over an infinite review horizon. However, in a BusinessâtoâBusiness (B2B) context, a retailer almost always calculates the FR or compliance level over a finite review horizon. The goal of this article is to highlight calculations of service level measures in a B2B context. Pedagogically, it presents inâclass activities that use standard playing cards and/or a spreadsheet simulation that allow students to experientially learn about service level measures in a B2B contex