Inteligencia emocional y su relación con la calidad de servicio del centro de Mejor Atención al Ciudadano (MAC) - Lima Norte

La presente investigación busca identificar la relación entre la inteligencia emocional con la calidad en la prestación de los servicios que se brindan en la plataforma de mejor atención al ciudadano, en particular en el Centro de Mejor Atención al Ciudadano de Lima Norte (Centro MAC Lima Norte), tomando en consideración que las intervenciones que tienen como fin optimizar la gestión de la administración pública no siempre han logrado alcanzar los objetivos de mejora esperados. Parte de los efectos de lo mencionado se evidencian en la falta de confianza que las personas tienen respecto de los servidores civiles a cargo de la atención de los servicios, la misma que se encuentra relacionada con la percepción de ausencia de empatía, comprensión y humanidad para con la atención que reciben. La metodología utilizada corresponde a una investigación con enfoque cuantitativodescriptivo y correlacional, en una población N = 1050 usuarios que acceden al centro de mejor atención al ciudadano (MAC) - Lima Norte, con una muestra de n = 62 usuarios, a quienes se les aplicó la encuesta de tipo Escala de Likert, los cuales fueron validados por el juicio de expertos, la primera variable de inteligencia emocional se encuentra comprendida por 11 ítems y la segunda variable Calidad de Servicio, por 9 ítems, en la cual se mostró que el coeficiente de relación entre dichas variables es de 0.809, el cual permite concluir que existe una relación positiva en las variables de estudio. Como método de análisis de datos se utilizó la prueba estadística Rho de spearman para determinar el nivel de relación y su significancia entre las variables y las variables con las dimensiones. Por lo tanto, para concluir se obtuvo un valor de significancia del 0.000 dando a conocer que se considera como una relación significativa al ser inferior al 0.01, procediendo al rechazo de la hipótesis nula y afirmando que existe una relación significativa entre la inteligencia emocional y la calidad de servicio

Evaluation of chemical pretreatments for enzymatic hydrolysis of lignocellulosic residues cassava (Manihot esculenta Crantz)

ABSTRACT: The effect of different chemical pretreatment with sulfuric acid (H2SO4), sodium hydroxide (NaOH) and hydrogen peroxide (H2O2) were evaluated by quantifying total reducing sugars produced during enzymatic hydrolysis step of lignocellulosic residues cassava (Manihot esculenta Crantz) and lignin removal percentage after pretreatment. The amount of waste used (1 to 5%) (w/v) in different particle sizes (1.18 and 0.6 mm) were pretreated separately (leaves and stems) with H2SO4, NaOH and H2O2 at varying concentrations (1 and 5%) (w/v). Plant residues were hydrolyzed with enzyme Accellerase 1500 with 50 ° C, pH 5 and 140 rpm. NaOH pretreatment enables higher total reducing sugars released during enzymatic hydrolysis (3.7 g/L) followed by leave pretreatments using H2SO4 (2.11 g/L) and H2O2 (1.54 g/L). Sugar concentrations were lower in stem pretreatments.RESUMEN: El efecto de diferentes pretratamientos químicos con ácido sulfúrico (H2SO4), hidróxido de sodio (NaOH) y peróxido de hidrogeno (H2O2), fueron evaluados mediante la cuantificación de azucares reductores totales producidos durante la etapa de hidrólisis enzimática de los residuos lignocelulósicos de yuca (Manihot esculenta Crantz) y el porcentaje (%) de remoción de lignina después del pretratamiento. La cantidad de residuos utilizados (1 y 5%) (w/v) a diferentes tamaños de partícula (1,18 y 0,6mm) fueron pretratados por separado (hojas y tallos) con H2SO4, NaOH y H2O2 a diferentes concentraciones (1 y 5%) (w/v). Los residuos vegetales fueron hidrolizados con la enzima accellerase 1500 a 50°C, pH 5 y 140 rpm. El pretratamiento con NaOH permite la mayor liberación de azucares reductores totales durante la hidrólisis enzimática (3,7g/L) en hojas seguido del pretratamiento con H2SO4 (2,11g/L) y H2O2 (1,54g/L). En tallos las concentraciones de azúcares son menores

Vulnerability to Rainfall-Induced Landslide of Three Communities in Infanta, Quezon, Philippines

Four successive tropical cyclones hit the Philippines and brought damages to several towns in the provinces of Quezon and Aurora between November 14 and December 4 in 2004. The municipalities of Infanta, Real, and General Nakar were severely damaged and as a result the communities were exposed to physical risks and experienced socio-economic difficulties. To affect policies and plans in avoiding risks brought about by disasters that may happen in the future, the vulnerabilities to rainfall-induced landslide of the three most devastated barangays in Infanta, Quezon, namely Pinaglapatan, Ilog, and Magsaysay, were determined using an agent-based model. This study determined the vulnerability of three communities based on the framework that vulnerability is influenced by the amount and intensity of rainfall received by the area in a given time, the conditions of the biophysical characteristics of the area, and the socio-economic profile of the community in the area. A time series model to capture the long-term rainfall pattern in the area was developed with consideration to the occurrences of extreme events. Biophysical studies were conducted on the study sites to determine their respective characteristics using topography (slope and elevation), land-use, and soil type as parameters. Through a respondent-type survey, the socio-economic profiles of the communities were characterized using income, livelihood, participation in social networks, and existence of community early warning systems, among others, as parameters. Because of the barangay

Multiscale scenarios for nature futures

Targets for human development are increasingly connected with targets for nature, however, existing scenarios do not explicitly address this relationship. Here, we outline a strategy to generate scenarios centred on our relationship with nature to inform decision-making at multiple scales

Bringing the Nature Futures Framework to life: creating a set of illustrative narratives of nature futures

To halt further destruction of the biosphere, most people and societies around the globe need to transform their relationships with nature. The internationally agreed vision under the Convention of Biological Diversity—Living in harmony with nature—is that “By 2050, biodiversity is valued, conserved, restored and wisely used, maintaining ecosystem services, sustaining a healthy planet and delivering benefts essential for all people”. In this context, there are a variety of debates between alternative perspectives on how to achieve this vision. Yet, scenarios and models that are able to explore these debates in the context of “living in harmony with nature” have not been widely developed. To address this gap, the Nature Futures Framework has been developed to catalyse the development of new scenarios and models that embrace a plurality of perspectives on desirable futures for nature and people. In this paper, members of the IPBES task force on scenarios and models provide an example of how the Nature Futures Framework can be implemented for the development of illustrative narratives representing a diversity of desirable nature futures: information that can be used to assess and develop scenarios and models whilst acknowledging the underpinning value perspectives on nature. Here, the term illustrative refects the multiple ways in which desired nature futures can be captured by these narratives. In addition, to explore the interdependence between narratives, and therefore their potential to be translated into scenarios and models, the six narratives developed here were assessed around three areas of the transformative change debate, specifcally, (1) land sparing vs. land sharing, (2) Half Earth vs. Whole Earth conservation, and (3) green growth vs. post-growth economic development. The paper concludes with an assessment of how the Nature Futures Framework could be used to assist in developing and articulating transformative pathways towards desirable nature futures

The Role of Bioenergy in Enhancing Energy, Food and Ecosystem Sustainability Based on Societal Perceptions and Preferences in Asia

This paper discussed the analysis of the survey on sustainability of bioenergy conducted in the Philippines, India and China. It acquired general perceptions of the people by asking them (a) specific questions about their level of familiarity with bioenergy; (b) relationship of their work to bioenergy; and (c) their opinion on contribution of various feedstock on the economy and impact of bioenergy production on food security. In addition to these questions, we estimated preference weights of various feedstock based on the conjoint choices on bioenergy’s contribution to social stability, social welfare and ecological balance. The estimates revealed significant trade-offs not only among these three dimensions of sustainability but also the relative importance of energy security, food security and ecosystem capacity to other economic, social and environmental objectives. The types of first generation feedstock that are currently used for biofuel production in the respective countries and those that offer alternative household use are perceived as important to the economy and preferred bioenergy feedstock. Based on the results of the study, the preferred role of bioenergy for sustainable development reflects the social and economic concerns in the respective Asian countries, e.g., energy security in China, food security in India, and ecosystem degradation in the Philippines

Tribus urbanas en el contexto escolar actual. Un estudio fenomenológico en la Escuela Técnica Robinsoniana (E.T.R) ―Simón Bolívar, Naguanagua Estado Carabobo

En el siglo XX, surge el llamado fenómeno de las tribus y las sub-tribus urbanas, provocando en el adolescente una serie de cambios de índole cultural y sociológica, que han ido calando de alguna manera en el comportamiento y la conducta humana y asimismo, se ha visto involucrado el contexto escolar. Esta Investigación tuvo como propósito, analizar los rasgos demostrativos presentes en el adolescentismo de las tribus urbanas contemporáneas en el contexto escolar de la escuela técnica Robinsoniana (E.T.R.) ―Simón Bolívar‖ para la determinación fenomenológica del carácter cognoscitivo de dichas tribus, bajo un enfoque cualitativo que en consecuencia incluye el acceso al campo y la selección de informantes. Para la recogida de información se emplearon como técnicas de recolección de información, la observación y diarios de campo