Customer-engineer relationship management for converged ICT service companies

Thanks to the advent of converged communications services (often referred to as ‘triple play’), the next generation Service Engineer will need radically different skills, processes and tools from today’s counterpart. Why? in order to meet the challenges of installing and maintaining services based on multi-vendor software and hardware components in an IP-based network environment. The converged services environment is likely to be ‘smart’ and support flexible and dynamic interoperability between appliances and computing devices. These radical changes in the working environment will inevitably force managers to rethink the role of Service Engineers in relation to customer relationship management. This paper aims to identify requirements for an information system to support converged communications service engineers with regard to customer-engineer relationship management. Furthermore, an architecture for such a system is proposed and how it meets these requirements is discussed

Carbon Recombination Lines from the Galactic Plane at 34.5 & 328 MHz

We present results of a search for carbon recombination lines in the Galaxy at 34.5 MHz (C$575\alpha$) made using the dipole array at Gauribidanur near Bangalore. Observations made towards 32 directions, led to detections of lines in absorption at nine positions. Followup observations at 328 MHz (C$272\alpha$) using the Ooty Radio Telescope detected these lines in emission. A VLA D-array observation of one of the positions at 330 MHz yielded no detection implying a lower limit of 10' for the angular size of the line forming region. The longitude-velocity distribution of the observed carbon lines indicate that the line forming region are located mainly between 4 kpc and 7 kpc from the Galactic centre. Combining our results with published carbon recombination line data near 76 MHz (\nocite{erickson:95} Erickson \et 1995) we obtain constraints on the physical parameters of the line forming regions. We find that if the angular size of the line forming regions is $\ge 4^{\circ}$, then the range of parameters that fit the data are: \Te $= 20-40$ K, \ne $\sim 0.1-0.3$ \cm3 and pathlengths $\sim 0.07-0.9$ pc which may correspond to thin photo-dissociated regions around molecular clouds. On the other hand, if the line forming regions are $\sim 2^{\circ}$ in extent, then warmer gas (\Te $\sim 60-300$ K) with lower electron densities (\ne $\sim 0.03-0.05$ \cm3) extending over several tens of parsecs along the line of sight and possibly associated with atomic \HI gas can fit the data. Based on the range of derived parameters, we suggest that the carbon line regions are most likely associated with photo-dissociation regions.Comment: To appear in Journal of Astrophysics & Astronomy, March 200

An ammonia spectral map of the L1495-B218 filaments in the Taurus molecular cloud. I. Physical properties of filaments and dense cores

We present deep NH3 observations of the L1495-B218 filaments in the Taurus molecular cloud covering over a 3° angular range using the K-band focal plane array on the 100 m Green Bank Telescope. The L1495-B218 filaments form an interconnected, nearby, large complex extending over 8 pc. We observed NH3 (1, 1) and (2, 2) with a spectral resolution of 0.038 km s−1 and a spatial resolution of 31''. Most of the ammonia peaks coincide with intensity peaks in dust continuum maps at 350 and 500 μm. We deduced physical properties by fitting a model to the observed spectra. We find gas kinetic temperatures of 8–15 K, velocity dispersions of 0.05–0.25 km s−1, and NH3 column densities of 5 × 1012 to 1 × 1014 cm−2. The CSAR algorithm, which is a hybrid of seeded-watershed and binary dendrogram algorithms, identifies a total of 55 NH3 structures, including 39 leaves and 16 branches. The masses of the NH3 sources range from 0.05 to 9.5 ${{M}_{\odot }}$. The masses of NH3 leaves are mostly smaller than their corresponding virial mass estimated from their internal and gravitational energies, which suggests that these leaves are gravitationally unbound structures. Nine out of 39 NH3 leaves are gravitationally bound, and seven out of nine gravitationally bound NH3 leaves are associated with star formation. We also found that 12 out of 30 gravitationally unbound leaves are pressure confined. Our data suggest that a dense core may form as a pressure-confined structure, evolve to a gravitationally bound core, and undergo collapse to form a protostar

The Interstellar Environment of our Galaxy

We review the current knowledge and understanding of the interstellar medium of our galaxy. We first present each of the three basic constituents - ordinary matter, cosmic rays, and magnetic fields - of the interstellar medium, laying emphasis on their physical and chemical properties inferred from a broad range of observations. We then position the different interstellar constituents, both with respect to each other and with respect to stars, within the general galactic ecosystem.Comment: 39 pages, 12 figures (including 3 figures in 2 parts

A Bronze Age Round Barrow Cemetery, Pit Alignments, Iron Age Burials, Iron Age Copper Working, and Later Activity at Four Crosses, Llandysilio, Powys.

Excavation undertaken at the Upper Severn valley round barrow cemetery at Four Crosses, Llandysilio between 2004 and 2006 has increased the known barrows and ring-ditches to some 26 monuments, and revealed additional burials. Based on limited dating evidence, and the data from earlier excavations, the majority of the barrows are thought to be constructed in the Bronze Age. The barrows are part of a larger linear cemetery and the landscape setting and wider significance of this linear barrow cemetery are explored within this report. Dating suggests two barrows were later, Iron Age additions. The excavation also investigated Iron Age and undated pit alignments, Middle Iron Age copper working and a small Romano-British inhumation cemetery and field systems. Much of this evidence reflects the continuing importance of the site for ritual and funerary activity

A search for Low Surface Brightness galaxies in the near-infrared II. Arecibo HI line observations

A total of 367 Low Surface Brightness galaxies detected in the 2MASS all-sky near-infrared survey have been observed in the 21 cm HI line using the Arecibo telescope. All have a K_s-band mean central surface brightness, measured within a 5 arcsec radius, fainter than 18 mag/arcsec^(2). We present global HI line parameters for the 107 clearly detected objects and the 21 marginal detections, as well as upper limits for the undetected objects. The 107 clear detections comprise 15 previously uncatalogued objects and 36 with a PGC entry only.Comment: Accepted for publication by Astronomy and Astrophysics on 30 April 2003, 34 page

Winter Rye Cover Crop Biomass Production, Degradation, and Nitrogen Recycling

Winter rye (Secale cereale L.) cover crop (RCC) use in corn (Zea mays L.) and soybean [Glycine max. (L.) Merr.] production can alter N dynamics compared to no RCC. The objectives of this study were to evaluate RCC biomass production (BP) and subsequent RCC degradation (BD) and N recycling in a no-till corn–soybean (CS) rotation. Aboveground RCC was sampled at spring termination for biomass dry matter (DM), C, and N. To evaluate BD and remaining C and N, RCC biomass was put into nylon mesh bags, placed on the soil surface, and collected multiple times over 105 d. Treatments included rye cover crop following soybean (RCC-FS) and corn (RCC-FC), and prior-year N applied to corn. Overall, the RCC BP and N was low due to low soil profile NO3–N. Across sites and years, the greatest BP was with RCC-FC that received 225 kg N ha–1 (1280 kg DM ha–1), with similar N uptake as with RCC-FS (27 kg N ha–1). The RCC biomass and N remaining decreased over time following an exponential decay. An average 62% biomass with RCC-FS and RCC-FC degraded after 105 d; however, N recycled was greater with RCC-FS than RCC-FC [22 (80%) vs. 14 (64%) kg N ha–1, respectively], and was influenced by the RCC C/N ratio. The RCC did not recycle an agronomically meaningful amount of N, which limited N that could potentially be supplied to corn. Rye cover crops can conserve soil N, and with improved management and growth, recycling of crop-available N should increase

A massive, Late Neolithic pit structure associated with Durrington Walls Henge

YesA series of massive geophysical anomalies, located south of the Durrington Walls henge monument, were identified during fluxgate gradiometer survey undertaken by the Stonehenge Hidden Landscapes Project (SHLP). Initially interpreted as dewponds, these data have been re-evaluated, along with information on similar features revealed by archaeological contractors undertaking survey and excavation to the north of the Durrington Walls henge. Analysis of the available data identified a total of 20 comparable features, which align within a series of arcs adjacent to Durrington Walls. Further geophysical survey, supported by mechanical coring, was undertaken on several geophysical anomalies to assess their nature, and to provide dating and environmental evidence. The results of fieldwork demonstrate that some of these features, at least, were massive, circular pits with a surface diameter of 20m or more and a depth of at least 5m. Struck flint and bone were recovered from primary silts and radiocarbon dating indicates a Late Neolithic date for the lower silts of one pit. The degree of similarity across the 20 features identified suggests that they could have formed part of a circuit of large pits around Durrington Walls, and this may also have incorporated the recently discovered Larkhill causewayed enclosure. The diameter of the circuit of pits exceeds 2km and there is some evidence that an intermittent, inner post alignment may have existed within the circuit of pits. One pit may provide evidence for a recut; suggesting that some of these features could have been maintained through to the Middle Bronze Age. Together, these features represent a unique group of features related to the henge at Durrington Walls, executed at a scale not previously recorded.The University of Bradford Research Development Fund and the University of St Andrews funded this open access publication.Supplementary data can be found at https://intarch.ac.uk/journal/issue55/4/supp-text.htm