PENGARUH PRODUK, HARGA DAN KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN PADA KAYA RESTO & COFFEE HOLIX DI SURABAYA

Pertumbuhan infrastruktur di Surabaya yang berkembang pesat menimbulkan perkembangan bisnis di segala aspek, salah satunya yakni bisnis kuliner. Banyaknya restoran dan kafe yang ada di Surabaya, menyebabkan setiap restoran dan kafe tersebut bersaing dengan memberikan pelayanan yang terbaik untuk menciptakan kepuasan pelanggan. Penelitian ini bertujuan untuk mengetahui pengaruh produk, harga, dan kualitas layanan terhadap kepuasan pelanggan. Populasi dalam penelitian ini adalah pelanggan KAYA Resto & Coffee Holix di Surabaya dengan jumlah sampel sebanyak 100 responden. Metode pengumpulan data yang digunakan adalah dengan menyebarkan angket atau kuesioner. Teknik analisis data yang digunakan adalah regresi linear berganda. Hasil uji asumsi klasik yang dilakukan meliputi normalitas, multikolinieritas, dan heteroskedastisitas menyatakan bahwa semua variabel yang digunakan memenuhi kriteria yang ditentukan. Sedangkan menurut hasil uji kelayakan model, model regresi yang digunakan dalam penelitian ini layak untuk digunakan. Hasil uji hipotesis menunjukkan, bahwa variabel produk, harga, dan kualitas layanan berpengaruh positif signifikan terhadap kepuasan pelangga

Settling Russia's Imperial and Baltic Debts

The 1918 Soviet default is the longest and most complex sovereign debt dispute in history. The first settlement with a major western power came with the United Kingdom in 1986. It followed a settlement almost twenty years earlier for claims arising from the Soviet annexation of the Baltic states. We show how the two negotiations became intertwined and prompted both states to take pragmatic positions on international law. Whereas the Soviet Union showed little interest in legally justifying its inconsistent positions on debt succession, the United Kingdom developed contested legal arguments on state recognition to justify using gold belonging to the Baltic States to settle Soviet claims. In addition, we document how UK government lawyers admitted internally that Britain’s involvement in the Russian Civil War had been illegal, which in turn justified very limited compensation to British claimants

The Euro-Arab Investment Treaty That Nearly Was

This article documents how members of the European Economic Community and members of the Arab League negotiated a draft ‘mega-regional’ investment protection treaty from 1976 to the late 1980s—the first of its kind. The negotiations produced a full draft treaty and came tantalisingly close to completion but ultimately ran into the political sands. Had it been concluded, the Convention would have been the most significant investment protection treaty ever negotiated at the time, and one of the most significant to this day. Negotiations were conducted within the cloak of diplomatic confidentiality, however, so the effort has remained unknown to even specialised scholars and practitioners to this day

Understanding Episodic Memory in Animals and Humans: A Methodological Approach.

This thesis sought to explore two different methodological approaches to episodic memory, namely episodic memory as demonstrated in humans and episodic-like memory as demonstrated in animals. The results of Chapter 2 were successful in demonstrating episodic-like memory in the rat using recollection alone, despite the fact that performance in this study was significantly poorer compared to the original (Eacott, Easton, & Zinkivskay, 2005). Subsequent experiments within this chapter highlighted potential methodological issues (e.g. interference of odour cues, stability of performance over lengthy testing periods) that impact on such spontaneous tasks. Chapter 3 investigated the effect of bilateral lesions to the hippocampus on episodic-like memory. The results of Chapter 3 were not in agreement with previous findings as none of the three groups (Sham Group/Partial Hippocampal Group/Hippocampal Group) showed evidence of episodic-like memory. In depth analyses of the three groups lead the author to the conclusion that this was not due to an ineffective task but due to extraneous factors impacting upon the performance of the animals. Analyses of D2 scores and raw exploration times in both phases of the experiment also highlighted the importance of D2 scores in determining object familiarity. Chapter 4 further investigated the effect of bilateral lesions to the hippocampus on episodic-like memory in animals using an Open Field arena. The addition of landmarks to the testing room resulted in the Sham group successfully demonstrating episodic-like memory whilst the Hippocampal lesion group remained at chance levels. As there was no significant difference between the two groups it was not possible to conclude that this was as a result of the lesions to the hippocampus. The control task showed neither group demonstrating memory for the more simple ‘what-where’ task, therefore it was concluded that a problem with the methodology still remained. Subsequent experiments within this chapter investigated cleaning methodology, the stability of performance over time, and the effect of task change on performance. The clear variability in the data over lengthy testing periods emphasised the sensitivity of such tasks. Chapter 5 aimed to investigate whether applying comparable ‘What-Where-When’ and ‘What-Where-Which’ tasks to human investigations of episodic memory would result in similar patterns of data with regard to recollection and familiarity. Analysis of the results revealed the use of other strategies to solve the episodic ‘What-Where-When’ questions. Subsequent experiments within this chapter aimed to confirm the use of strength of memory trace as a strategy for solving these episodic questions. Results from the final experiment suggested that other strategies were also being employed in addition to strength of memory trace. Conclusions were drawn regarding the individual components of episodic memory and their susceptibility to interference from other strategies. Overall conclusions focused on the definition of episodic memory and the potential implications of alternative strategies impacting on such tasks

Funiculi - Funicula : Yamoh - Yamoh

https://digitalcommons.library.umaine.edu/mmb-ps/1188/thumbnail.jp

Nationality and Diplomatic Protection

Nationality came during the nineteenth century to be regarded as conferring an entitlement to diplomatic protection by the national government. Powerful States used the rules against weaker ones to enforce rights of their nationals who had failed to secure justice through local remedies. Changes in the international order had the effect of diminishing the effectiveness of this practice. But the reduction in formal diplomatic protection for individuals and for companies has been matched by growth in compensatory mechanisms—wider human rights protection, government to government claims settlements and investment protection agreements

Implementasi Pasal 1 Peraturan Walikota Kota Kedirinomor 37 Tahun 2015 Tentang Penataan Pedagang Kaki Lima (Studi Di Dinas Perindustrian, Perdagangan, Pertambangan Dan Energi Kota Kediri Dan Kantor Satuan Polisi Pamong Praja Kota Kediri)

Dalam skripsi ini penulis membahas mengenai, Implementasi Pasal 1 Pearturan Walikota Kota Kediri Nomor 37 Tahun 2015 tentang Penataan Pedagang Kaki Lima (studi di Dinas Perindutrian, Perdagangan, Pertambangan dan Energi Kota Kediri dan di Kantor Satuan Polisi Pamong Praja). Hal yang melatarbelakangi penulisan ini adalah penulis ingin mengkaji mengenai Implementasi Peraturan Walikota Kota Kediri Nomor 37 Tahun 2015 Tentang Petunjuk PERDA No 7 Tahun 2014 Tentang Penataan Pedagang Kaki Lima sudah dilakukan meski belum maksimal yang meliputi penerapan lokasi PKL yang bersifat sementara serta Faktor pendukung Implementasi Peraturan Walikota Kota Kediri Nomor 37 Tahun 2015 Tentang Petunjuk PERDA No 7 Tahun 2014 Tentang Penataan Pedagang Kakixi Lima adalah kerjasama dengan Satuan Polisi Pamong Praja (Satpol PP). Sementara faktor penghambat impelementasi mencakup pihak Pedagang Kaki Lima. Faktor penghambat dari Sumberdaya Manusia yang terbatas; dan Kurangnya Komunikasi, serta faktor penghambat dari pihak Pedagang Kaki Lima adalah kurangnya kesadaran Pedagang Kaki Lima. Pelaksanaan proses pemberdayaan pedagang kaki lima Kediri, kesadaran pedagang sangat dibutuhkan untuk menunjang kelancaran dari kegiatan yang akan dilakukan tersebut. Sikap yang ditunjukkan para pedagang kaki lima (PKL) tersebut bukannya tanpa alasan. Hal tersebut terlihat dari kurangnya kesadaran dari pedagang kaki lima (PKL) untuk mematuhi peraturan yang ditetapkan oleh pemerintah. Hal yang diuraikan di atas seharusnya menjadi acuan untuk Dinas terkait untuk meningkatkan pengawasan terhadap pedagang kaki lima agar tidak melanggaran peraturan yang ada serta memberikan efek jera agar pedagang kaki lima mematuhi dan melaksanakan peraturan yang ada

STRATEGI PROMOSI PAKET IBADAH UMROH RAMADHAN PT. PENJURU WISATA NEGERI KOTA PEKANBARU

Penelitian ini mengenai promosi paket umroh ramadhan yang dilakukan di PT. Penjuru Wisata Negeri. Promosi paket ibadah umroh ramadhan sangat tergantung pada strategi yang dilakukan oleh PT. Penjuru Wisata Negeri. Penelitian ini bertujuan untuk mengetahui bagaimana strategi promosi paket ibadah umroh ramadhan yang diterapkan oleh PT Penjuru Wisata Negeri Haji Umroh dalam program ibadah umroh ramadhan. Informan penelitian ini berjumlah lima (5) orang. Untuk teknik pengumpulan data dalam penelitian ini ialah dengan wawancara, observasi, dan dokumentasi serta dianalisis dengan metode deskriptif kualitatif. Hasil penelitian menunjukkan bahwa PT Penjuru Wisata Negeri Kota Pekanbaru dalam melakukan strategi promosi paket ibadah umroh di bulan ramadhan menggunakan bauran promosi (Promotion Mix), yang terdiri dari Personal Selling (Penjualan Perorangan) yaitu dengan cara presentasi langsung dengan calon jamaah, Sales Promotion (Promosi Penjualan) dengan cara melakukan pameran dilingkungan masyarakat pada waktu tertentu, Public Relation (Humas) dengan mengadakan seminar tentang Umroh, Advertising (periklanan) yaitu melalui media cetak, spanduk, baliho, brosur. Pada kenyataannya personal selling dan Advertising cenderung dapat digunakan dalam memasarkan produk paket ibadah umroh ramadhan yang ada di PT Penjuru Wisata Negeri Kota Pekanabaru, karena konsumen dapat lebih mengenal produk dan mengenal nama PT secara langsung

Signalling Demand for Foreign Investment: Postsocialist Countries in the Global Bilateral Investment Treaties Network

A unique dataset on bilateral investment treaties provides a novel source of evidence on the link between neoliberal globalisation and market transition. We argue that postsocialist countries of Europe and Eurasia, more than other developing regions in the world, signed such treaties to signal demand for foreign investment in the spirit of neoliberalism. We calculated the density of the whole BIT network since its inception in 1959 to 2009, and density and centrality of different regional blocks within it, and found strong support for our argument. Yet, even if bilateral investment treaties are designed to promote foreign direct investment, dynamic panel regression models show that signing them does not automatically translate into foreign direct investment inflows for postsocialist European and Eurasian countries in the 1990–2010 period