Public Employee Use of Social Media at Work: Competency, Collaboration, and Communication of Workplace Policy

Although the growth of social media has changed the way employees communicate at work, our understanding of the related workplace dynamics, particularly in public organizations, is still embryonic. This study fills these research gaps by testing hypotheses, drawn from social cognitive theory and social capital theory, using two sets of data on social media usage patterns and workplace practices among public employees. Our survey data (n = 1,360) analysis revealed that most respondents (more than 72%) spent at least an hour per day on social media while at work, for both work- and non-work-related purposes. Furthermore, public employees with higher levels of social media competence (technical understanding and impact assessment) were more likely to report effective collaboration and seek assistance when needed. The results of scenario-based randomized survey experiment (n = 600) show that the perceived fairness of social media-related termination decisions (or “get dooced”) was influenced by the presence of an explicit workplace social media policy

E-government 4.0 in Thailand: The role of central agencies

This study discusses Thailand's digital transformation efforts with a focus on the leadership roles of its central government agencies. Thailand has progressed through various e-government policy frameworks since the 1990s, and the current military government is implementing a version '4.0' of digital transformation strategies, aiming to improve business competitiveness, citizen wellbeing, and public sector performance. Central government agencies were created or reorganized to deal with the 'silo-ization' or 'pillarization' of public organizations, as well as a need for hierarchical leadership and coordination. We discuss the challenges in maintaining reform leadership and accountability, legislation, interoperability, employee capabilities and performance management, and efforts by central agencies to address them