Análisis de la situación y propuesta de mejoras en materia de conciliación de la vida laboral y personal en una pequeña empresa. Analysis of the state and proposal of improvement about work life balance in a small company

Hoy en día, las prácticas de conciliación de la vida laboral y personal figuran entre las prácticas de recursos humanos que se consideran más relevantes y que mayor atención recibe tanto por los directores de recursos humanos de las empresas como por los investigadores. Mediante encuestas distribuidas en una emrpesa real del sector de asistencia en establecimientos residenciales para personas mayores, se desarrollará un estudio acerca de las técnicas de conciliación de la vida laboral y personal, analizando la situación, identificando los elementos positivos y negativos y proponiendo acciones de mejora.Facultad de Ciencias de la EmpresaUniversidad Politécnica de Cartagen

Online Store Locator: An Essential Resource for Retailers in the 21st Century

Most retailers use their websites and social media to increase their visibility, while potential customers get information about these retailers using the Internet on electronic devices. Many papers have previously studied online marketing strategies used by retailers, but little attention has been paid to determine how these companies provide information through the Internet about the location and characteristics of their stores. This paper aims to obtain evidence about the inclusion of interactive web maps on retailers’ websites to provide information about the location of their stores. With this purpose, the store locator interactive tools of specialty retailers’ websites included in the report “Global Powers of Retailing 2015” are studied in detail using different procedures, such as frequency analysis and word clouds. From the results obtained, it was concluded that most of these firms use interactive maps to provide information about their offline stores, but today some of them still use non-interactive (static) maps or text format to present this information. Moreover, some differences were observed among the search filters used in the store locator services, according to the retailer’s specialty. These results provided insight into the important role of online store locator tools on retailers’ websites

El desarrollo de programas de gestión del conocimiento: las unidades de hospitalizacion a domicilio

Este trabajo analiza ciertas prácticas en gestión del conocimiento de las unidades de hospitalización a domicilio (UHD) de tres hospitales españoles a la hora de prestar asistencia. Como resultado del análisis se aporta un modelo que presenta los factores clave que pueden llevar a una transferencia de conocimiento más eficaz dentro de las UHD: (1) las infraestructuras tecnológicas; (2) la gente que participa y lleva a cabo los procesos; (3) sistemas que fomenten y recompensen compartir información; y (4) el coordinador de la unidadThis paper analyses the knowledge management practices in the Hospital-in-the-Home Units (HHU) of three Spanish hospitals when they deliver hospital services to patients in their own homes. As a result, a model that presents the key factors to promote a more efficient knowledge transfer in HHU is developed. These factors are: (1) technology infrastructures; (2) people who take part and carry out the processes; (3) system that supports and rewards knowledge sharing and (4) the unit leade

Current developments in teaching and research in Operations Management and Technology

[EN] Since the topic of Operations Management and Technology is a key element of the science of management, and, therefore, it is explained in both business and engineering schools, the study of its best teaching methods is completely necessary in order to get the aim of its translation to students. Moreover, the importance of the topic and its scientific nature make necessary to continuously improve in the area of its research methodology. The aim of this paper is to reflect on the teaching and research in Operations Management and Technology in Spain. Additionally, this article serves as an introduction to the papers that make up this special issue.[ES] Dado que la disciplina de Dirección de Operaciones y Tecnología constituye un elemento fundamental en Dirección de Empresas, y por tanto, es enseñada tanto en las Escuelas de Negocios como en las de Ingeniería, el estudio de sus mejores métodos docentes se convierte en una necesidad para alcanzar el objetivo de su enseñanza. Por otro lado, la importancia de la disciplina y su carácter científico hacen que también sea necesario mejorar continuamente la metodología de investigación aplicada. El presente trabajo tiene como objetivo reflexionar sobre la docencia e investigación en Dirección de Operaciones y Tecnología en España, sirviendo de presentación a los trabajos que configuran este número especial.Alfalla-Luque, R.; Martínez-Lorente, ÁR. (2012). Desarrollos actuales en docencia e investigación en dirección de operaciones y tecnología. Working Papers on Operations Management. 3(2):1-8. doi:10.4995/wpom.v3i2.1305SWORD1832Alfalla-Luque, R.; Machuca, J.A.D. (2000). El profesorado de Dirección y Gestión de Producción / Operaciones en la Universidad espa-ola: un estudio empírico. Cuadernos de Economía y Dirección de la Empresa, Vol. 6, pp. 285-316.Alfalla Luque, R.; Domínguez Machuca, J.A. (2001). Estudio empírico sobre los métodos docentes y de evaluación en la ense-anza de la Dirección y Gestión de la Producción/Operaciones en la Universidad espa-ola. Revista Europea de Dirección y Economía de la Empresa, Vol. 10, No. 3, pp. 75-96.Alfalla-Luque, R., Medina-López, C., & Arenas-Márquez, F. J. (2011). Mejorando la formación en Dirección de Operaciones: la visión del estudiante y su respuesta ante diferentes metodologías docentes. Cuadernos de Economía y Dirección de la Empresa, 14(1), 40-52. doi:10.1016/j.cede.2011.01.002Arenas‐Márquez, F. J., Machuca, J. A. D., & Medina‐López, C. (2012). Interactive learning in operations management higher education. International Journal of Operations & Production Management, 32(12), 1395-1426. doi:10.1108/01443571211284160Fish, L. A. (2008). Graduate Student Project: Employer Operations Management Analysis. Journal of Education for Business, 84(1), 18-30. doi:10.3200/joeb.84.1.18-30Machuca, J.A.D.; Alfalla-Luque, R. (2002). Un análisis de los programas docentes de Dirección de Producción / Operaciones en la Universidad espa-ola. Cuadernos de Economía y Dirección de la Empresa, Vol.11, pp.149-185.Marin-Garcia, J.A.; Miralles- Insa, C.; Garcia-Sabater, J.P.; Vidal-Carreas, P.I (2008). Teaching Management Based on Students Teamwork: Advantages, Drawbacks and Proposals for Action. Intangible Capital, Vol.4, No.2, pp.143-165.Marin-Garcia, J. A., Garcia-Sabater, J. P., Perello-Marin, M. R., & Canos-Daros, L. (2009). Proposal of skills for the bachelor degree of Industrial Engineering in the context of the new curriculum. Intangible Capital, 5(4). doi:10.3926/ic.2009.v5n4.p387-406Medina-López, C., Alfalla-Luque, R., & Arenas-Márquez, F. J. (2011). Active learning in Operations Management: interactive multimedia software for teaching JIT/Lean Production. Journal of Industrial Engineering and Management, 4(1). doi:10.3926/jiem.2011.v4n1.p31-80Medina-Lopez, C.; Alfalla-Luque, R; Marin-Garcia, J.A. (2011b). La investigación en docencia en dirección de operaciones: tendencias y retos. Intangible Capital, Vol. 7, No.2, pp. 507-548.Medina-Lopez, C., Marin-Garcia, J. A., & Alfalla-Luque, R. (2012). Una sistematización de los instrumentos de medida de la calidad de la investigación (A systematization of instruments to measure the quality of research). WPOM-Working Papers on Operations Management, 3(1), 28. doi:10.4995/wpom.v3i1.1104Sacristán-Díaz, M., Garrido-Vega, P., González-Zamora, M. del M., & Alfalla-Luque, R. (2012). ¿Por qué los alumnos no asisten a clase y no se presentan a los exámenes? . Datos y reflexiones sobre absentismo y abandono universitario. WPOM - Working Papers on Operations Management, 3(2). doi:10.4995/wpom.v3i2.1103Wermus, M.; Pope, J.A. (1995). Student planning in an MRP framework. Production and Inventory Management Journal, Vol.36, No.2, pp.51-55.Yazici, H. J. (2006). Simulation modeling of a facility layout in operations management classes. Simulation & Gaming, 37(1), 73-87. doi:10.1177/104687810528215

Are Intellectual Assets Management Important for University Performance Achievement??

The purpose of this study is to explore how universities extract the value of knowledge assets to be able to survive and be competitive. This study wants to find the governance of knowledge assets embedded in Indonesian state universities’ human capital, structural capital, and relational and innovation capital. In addition, the questionnaire survey results will show the relationship between knowledge assets and university performance. This research will provide an understanding of the measurement of knowledge assets and the performance of higher education institutions. The results of this study indicate that knowledge assets, as measured by human capital, relational capital, and structural capital, positively influence the performance of universities in Indonesia. Therefore, it is proper for universities in Indonesia to be able to manage knowledge assets optimally

Measuring the impact of e-learning on increasing organization quality of services: Case study of medical university in Ilam

Information technology has made tremendous changes on ways people learn and communicate. People could go through internet to have an access to many knowledge based websites such as Wikipedia to learn or they may participate in e-learning programs offered by different well known universities in the world without bothering about the borders between countries. E-learning has proven as a cost efficient method especially for courses where there is no need to offer physical lab courses. It can literally eliminate different cost items involved with traditional learning such as transportation or the cost of leaving a job to learn more. The proposed study of this paper attempts to understand whether e-learning has any positive impact on quality improvement in an organization. The proposed study of this paper performs a survey on 525 people who work in medical school of Ilam. We have chosen a sample of 223 people and designed a questionnaire based on Likert scale. The results indicate that e-learning has positive relationship with quality improvement in an organization

An unusual presentation of a Gastrointestinal stromal tumour (GIST)

<p>Abstract</p> <p>Background</p> <p>Gastrointestinal stromal tumours (GIST) are rare tumours, now more frequently identified with the new imaging modalities like computerised tomography (CT) and magnetic resonance imaging (MRI). We report a rare presentation of a GIST with an unusual diagnostic workup in a multidisciplinary setting leading to a definitive diagnosis and treatment.</p> <p>Case presentation</p> <p>A 55-year-old lady was admitted under the general surgeons, with 3-day history of abdominal pain, three-week history of loss of appetite and weight. The patient was sequentially investigated with ultrasonography, computerised tomography and finally selective angiogram in a multidisciplinary setting. The selective angiogram showed a GIST with intratumour bleed, leading to successful surgical excision and being recurrence free at 22 month follow up.</p> <p>Conclusion</p> <p>Clinical presentation of these tumours can be varied and gastrointestinal bleeding is the commonest mode described in the literature. The clinician needs to be aware of much more rare presentations of the GIST including an intra tumour bleed. A structured multidisciplinary approach would lead to successful diagnosis and treatment.</p

Ecotourism Capital as an Enabler of Positive Change in Tourism Sustainability

Despite a global commitment to minimise the impact of tourism on the environment and maximise its benefits for local communities, the pressure of tourism on natural resources is still increasing. In this context, ecotourism becomes key to safeguarding the integrity of the ecosystem while producing economic benefits that can ultimately encourage the conservation of the environment. However, despite its benefits, there is still a need to develop the market presence of ecotourism strategies and initiatives. Thus, tourists' positive intention toward ecotourism and organisations that seek to meet the demand of the increasingly environmentally conscious market are key to the success of ecotourism initiatives. In the context of the information era, organisations may create a trustworthy relationship with ecotourists by providing them with accurate and engaging information on their environmental policies and actions. This relationship may result in the emergence of a critical intangible asset such as eco-tourism capital as tourists' decisions are based on image, perception and recommendations from social groups. For organisations to benefit from eco-tourism capital, they should use social media to generate opportunities for eco-tourists to experience and appreciate nature, respect local cultures, support local communities and minimise and mitigate their negative impact on the environment. Based on the above, the aim of this study is to explore, via a descriptive analysis of data collected from international ecotourists, how social media can be used to create eco-tourism capital. To that aim, we explore factors relating to ecotourism knowledge, green trust, and exposure to information on social media provided by ecotourism service providers

Perceprion of employees in Serbia about corporate social responsibility

This paper is a part of a more comprehensive research that is conducted at Technical faculty in Bor, in cooperation with other states (Macedonia, Bulgaria, Romania, Russia and Albania). One of the basic goals of research is to determine the level of awareness toward a new business model which has Corporative Social Responsibility (CSR) as a key element of sustainable strategy. Results presented in this paper concerns part of research held in Serbia with intention to identify perception and attitudes of employees about corporate social responsibility, as well as to determine influence of some the company’s activities, which apply this business model, have on employees