Pengaruh Variabel Kualitas Layanan, Citra Institusi, terhadap Kepuasan Pelanggan dengan Nilai-Nilai Islam sebagai Variabel Moderating

Tujuan dari penelitian ini adalah untuk menganalisis dan menguji pengaruh langsung dan tidak langsung kualitas layanan, citra institusi terhadap kepuasan konsumen dengan variabel nilai nilai keislaman sebagai variabel moderating. Objek yang di teliti yaitu Fakultas Ekonomi Universitas Islam Riau.Yang menjadi objek penelitian adalah seluruh mahasiswa Fakultas Ekonomi Jurusan Akuntansi D3, Akuntansi S1, Manajemen, Ekonomi Pembangunan Universitas Islam Riau yang terdaftar di tahun akademik 2017/2018. Teknik pengambilan sampel menggunkan metode purposive sampling dan dianalisis dengan menggunakan moderate analysis (analisis moderasi) menggunakan software SPSS 17.0. Dari hasil analisis dapat ditarik kesimpulan bahwa kualitas pelayan dan citra istitusi berpengaruh terhadap kualitas layanan. Hasil penelitian ini juga menunjukkan bahwa nilai-nilai keislaman dapat memoderasi hubungan antara kualitas pelayanan  terhadap kepuasan pelanggan akan tetapi, nilai-nilai keislaman tidak dapat memoderasi hubungan antara citra isntitusi  terhadap kepuasan pelangga

Karakteristik dan Tingkat Akurasi Diagnosis Klinis Terhadap Hasil Histopatologi Tumor Orbita di RS Mata Cicendo Bandung

Tumor orbita adalah tumor yang terletak di rongga orbita sebagian merusak jaringan lunak mata, saraf mata dan kelenjar air mata. Neoplasma pada mata ini merupakan masalah yang besar, yaitu kehilangan tajam penglihatan serta mengakibatkan kecacatan baik kosmetik maupun kematian. Tujuan: mengetahui karakteristik pasien tumor orbita dan keakuratan diagnosis klinis terhadap diagnosis histopatologi tumor orbita di RS mata Cicendo bandung periode tahun 2017-2018. Metode: Penelitian ini merupakan  studi cross sectional.  Teknik penambilan sampel pada penelitian ini adalah menggunakan teknik total sampling yaitu mengambil seluruh populasi menjadi sampel.. Data dikumpulkan secara retrospektif berdasarkan catatan medis berupa umur, jenis kelamin, mata yang terlibat, lokasi tumor, tindakan, diagnosis klinis, hasil pemeriksaan patologi tumor dan keakuratan diagnosis klinis diungkapkan sebagai data frekuensi. Penelitian ini menggunakan uji  Chi-square. Hasil: Berdasarkan hasil uji Chi-square didapatkan p = 0,001 (p< 0,05), berarti terdapat hubungan yang signifikan antara diagnosis klinis dengan hasil histopatologis. Simpulan: Semakin akurat diagnosis klinis maka penentuan hasil histopatologisnya tumor orbita di RS mata Cicendo bandung semakin tepat dan akurat.Kata kunci: diagnosis klinis, histopatologi, tumor orbit

PENGARUH LIKUIDITAS TERHADAP CORPORATE SOCIAL RESPONSIBILITY PADA PERUSAHAAN PENGHARGAAN ANNUAL REPORT AWARD 2019 YANG TERDAFTAR DI BURSA EFEK INDONESIA TAHUN 2015 – 2019

This study aims to examine and analyze the effect of liquidity on corporate social responsibility. The independent variable is liquidity by measuring the current ratio and liquidity by measuring the cash ratio while the dependent variable is corporate social responsibility. The object of research in this study is the 2019 Annual Report Award winning companies listed on the Indonesia Stock Exchange in 2015 - 2019. The population of this study were 32 companies that won the 2019 Annual Report Award listed on the Indonesia Stock Exchange in 2015 - 2019. The research sample was selected using the method purposive sampling with certain criteria and obtained as many as 14 companies that meet the criteria. The analytical method used is multiple regression analysis. The results of the analysis show that the liquidity variable using the current ratio measurement has a significant negative effect on corporate social responsibility, the liquidity variable using the cash ratio measurement has a significant negative effect on corporate social responsibility, this shows that the smaller the liquidity of a company, the disclosure of corporate social responsibility information will be more low. Meanwhile, simultaneously, the liquidity variable using the current ratio and cash ratio measurements has a significant negative effect on corporate social responsibility, meaning that the higher the company's liquidity, the higher the disclosure of corporate social responsibility information will be

Cost Efficiency of Indonesia’s Banking Industry: A Comparison between Community Development Banks, Government Banks and Private Banks

The unique characteristic of the banking system in Indonesia is the existence of a community development bank (CDB), which is owned by the local government. This study tested the efficiency of costs against other types of banks, namely private bank and Government-owned banks. The sample of the study consisted of 15 community development banks, 56 private banks, and 3 Government bank from 1995 until 2006. Using the methodology of panel data, we find that the efficiency community development banks are at least as good as other types of banks. There are two explanations of this finding is, first, the CDB received high deposits from local government , the second, the CDB doesn’t need to pay interest to the Government of the region. Third, the staffs of the community development banks accept smaller salaries than private banks. To our knowledge, this is the first study that looks at the cost-efficiency of community development banks as compared to other types of banks of banks in Indonesia. Meanwhile, the average efficiency cost of the bank the Government is higher than for CDB and private banks. Banks that has the equity number of over IDR 100 billion was more efficient than the bank had a total equity of less than IDR 100 billion

CONTRIBUTION LANGUAGE (ENGLISH) AND CULTURE TO MARKET INTEGRATION IN ASEAN

Language verbally and non verbally used by people in the world as a tool to have communication both formal and non formal. No Language, no activities of human in daily life, no Language, no any field of sciences in the world whether spoken or written ones (seno Putra,2008). Therefore, Language is the most important role to do many activities of people life, and it also gives many contributions to interact from individual to individual (Face to face), one group to other ones, and one Nation (state) to other ones (States), etc., including the activities on “Market Integration in Asean. In order to interact with other people, particularly in Local trade,World trade, and also Market integration in Asean, Language and Culture among Asian Countries are the key, and have important role to connect and develop one another on Market Integration in Asean. For example, how come if we do not understand and have mutual understanding Language and Culture of these Countries to carry out impact or transaction in Economy, especially in Market Trade in Asean? So in this paper, I propose and Present the problems as follows: (1) Language (English) and Cross Culture Understanding among Market Integration in Asean must the main focus to interact in Market Integration; (2) by Understanding Language (English) whether Local Market, National Market, Asean Market, or World Market, it is easy for them to have interaction in Market Integration, especially those who involve in Merchants (Buyers and Sellers) in Market Integration in Asean; (3) Cross Culture Understanding among other Countries of Asean besides needed as Market Integration, it is also needed to unite Asean Country Community (Cross Culture Understanding of Asean Country Community)

KOMUNIKASI PERSUASIF PENDAMPING PROGRAM KELUARGA HARAPAN (PKH) DALAM FAMILY DEVELOPMENT SESSION (FDS) UNTUK PENINGKATAN KUALITAS KELUARGA PENERIMA MANFAAT (KPM) DI KELURAHAN WAY HALIM PERMAI

ABSTRAK Komunikasi persuasif adalah suatu proses dimana seorang (komunikator) menyampaikan rangsangan untuk mempengaruhi perilaku orang lain (komunikan). Pesan yang yang disampaikan harus diterima dengan baik, supaya memberikan respon untuk mengubah kepercayaan, sikap, dan perilaku dengan mempengaruhi aspek-aspek psikologis komunikan. Penelitian ini berisi tentang komunikasi persuasif yang dilakukan oleh Pendamping Program Keluarga Harapan (PKH) dalam Family Development Session (FDS) untuk peningkatan kualitas Keluarga Penerima Manfaat (KPM) dimana diperlukan upaya untuk memperbaiki masalah sosial di masyarakat, salah satunya dengan bantuan sosial dan pendampingan. Penelitian ini merupakan penelitian lapangan (field research) dengan pendekatan purposive sampling. Data primer diperoleh langsung melalui observasi, wawancara, dan dokumentasi dari Pendamping PKH dalam komunikasi persuasif yang dilakukan kepada Keluarga Penerima Manfaat (KPM) dan Pendamping PKH di Kelurahan Way Halim Permai. Sedangkan, data sekunder diperoleh dari dokumentasi atau arsip Dinas Sosial Kota Bandar Lampung. Penelitian ini menggunakan teori pendekatan AIDDA serta data pendukung teori lainnya dari kepustakaan. Hasil penelitian menunjukan komunikasi persuasif yang dilakukan dalam penyampaian modul kesehatan dan gizi telah terlaksana dengan baik. Namun tentu saja terdapat beberapa hambatan yang memerlukan perhatian khusus. Dalam kegiatan FDS, komunikasi persuasif mengambil peran penting sebagai tolak ukur pencapaian pendamping terhadap penyampaian materi dalam modul Kesehatan dan Gizi yang disampaikan kepada KPM agar peningkatan kualitas KPM di Kelurahan Way Halim Permai dapat terealisasikan. Kata Kunci : Komunikasi Persuasif, Pendampingan, Family Development Session, Kualitas Keluarga. ABSTRACT Persuasive communication is a process where a person (communicator) conveys stimuli to influence the behavior of other people (communicants). The message conveyed must be received well, so that it provides a response to change beliefs, attitudes and behavior by influencing the psychological aspects of the communicant. This research contains persuasive communication carried out by the Family Hope Program (PKH) Facilitators in the Family Development Session (FDS) to improve the quality of Beneficiary Families (KPM) where efforts are needed to improve social problems in the community, one of which is with social assistance and mentoring. This research is field research with a purposive sampling approach. Primary data was obtained directly through observation, interviews and documentation from PKH Facilitators in persuasive communications carried out to Beneficiary Families (KPM) and PKH Facilitators in Way Halim Permai Village. Meanwhile, secondary data was obtained from documentation or archives of the Bandar Lampung City Social Service. This research uses the AIDDA approach theory as well as other theoretical supporting data from the literature. The research results show that the persuasive communication carried out in delivering the health and nutrition module has been carried out well. But of course there are several obstacles that require special attention. In FDS activities, persuasive communication plays an important role as a benchmark for the companion's achievements in delivering material in the Health and Nutrition module which is delivered to KPM so that improving the quality of KPM in Way Halim Permai Subdistrict can be realized.. Keywords : Persuasive Communication, Mentoring, Family Development Session, Family Quality

Pengaruh Motivasi Intrinsik Dan Motivasi Ekstrinsik Terhadap Kinerja Karyawan Pada CV. Riho Mandiri

The purpose of this study was to determine and analyze the effect of intrinsic motivation and extrinsic motivation on employee performance at CV. Ridho Mandiri. The population of this research is all employees who work in this business entity. The sampling technique in this study uses the cencus method (total sampling) which is a sampling technique where all members of the population are sampled, amounting to 30 people. Data collection techniques in this study were questionnaires, interviews and documentation. The data analysis technique in this study uses confirmatory factor analysis (CFA) SmartPLS 3. This study's results indicate that intrinsic and extrinsic motivation partially and simultaneously affect employee performance at CV. Ridho Mandiri

Kemampuan Numerasi Peserta Didik Dengan Model Pembelajaran Adaptasi Project Based Learning (PjBL), Problem Based Learning (PBL), Dan Kooperatif

Penelitian ini bertujuan untuk mengeksplorasi efektivitas model pembelajaran tersebut dalam meningkatkan kemampuan numerasi peserta didik. Metode penelitian yang digunakan adalah studi pustaka dan studi lapangan. Hasil penelitian menunjukkan bahwa penerapan model pembelajaran adaptasi Project Based Learning (PjBL), Problem Based Learning (PBL) dan kooperatif dapat efektif dalam meningkatkan kemampuan numerasi peserta didik. Implikasi dari penelitian ini adalah pentingnya mempertimbangkan model pembelajaran yang adaptif dan kolaboratif dalam meningkatkan kemampuan numerasi peserta didik. Sampel penelitian ini adalah siswa kelas XI-8 SMA Negeri 1 Tenggarong yang berjumlah 30 peserta didik. Pengumpulan data menggunakan asesmen formatif proses lembar observasi untuk penilain dalam proses pembelajaran terkait numerasi. Penilaian hasil menggunakan assemen formatif essay yang berisi soal yang terkait dengan kemampuan numerasi. Pada siklus pertama peserta didik sudah mencapai 82 % dari hasil asesmen yang berbasis numerasi, sedangkan pada pembelajaran yang dilakukan pada siklus ke 2 peserta didik mengalami peningkatan dari siklus pertama dimana pencapaian yang diperoleh pada siklus dua yaitu sekitar 97% sesuai dengan harapan yang pendidik harapkan. Pembelajaran yang dilakukan dengan menggunakan model Project Based Learning (PjBL), Problem Based Learning (PBL), dan kooperatif dalam kemampuan numerasi peserta didik sangat berpengaruh dalam proses pembelajaran dimana peserta didik diharapkan dapat menyelesaikan permasalahan yang ada pada Lembar Kerja Peserta Didik (LKPD) yang diberikan

Integrasi Model Kano ke Dalam QFD untuk Mengoptimalkan Kualitas Perguruan Tinggi di Provinsi Riau

Higher Education has become a need for formal education as a strategic sector which is expected to produce quality intellectual graduates who are competitive. The competitive situation among universities requires educational institutions to pay attention to the quality of their education so that they are able to excel in the competition. To be able to compete, universities must improve their quality by providing attributes that are a priority for student needs. The purpose of this study is to optimize the quality of Private Universities in Riau Province by providing several technical responses. The population in this study were all active students of Private Universities in Riau Province and the total sample of 397 respondents using probability sampling techniques. This study uses the Kano Model and the Quality Function Deployment (QFD) approach as an integration tool that can help collect student voices as customers (VoC) and produce a priority matrix of needs and technical responses in the form of House of Quality (HoQ). The results of this study found 7 (seven) priority priorities for students, including the online KRS filling process that is very easy for students, academic information easily obtained, fast, and accurate, academic administration staff are reliable / responsive in providing services, adequate health facilities, Adequate library facilities (books, proceeding journals, and articles), Easy internet access, and adequate computer labor. From this research, Private Universities can take several steps to optimize quality such as improving internet facilities, monitoring academic rules, and monitoring the learning process. Keywords : Kano Model, House of Quality (HoQ), Quality Function Deployment (QFD), Qualit

Pengaruh Proses Ekstraksi terhadap Nilai pH, Kandungan Kalium, dan Daya Terima Sari Buah Bligo (Benincasa Hispida)

Bligo (Benincasa hispida) merupakan salah satu jenis buah yang banyak digunakan sebagai alternatif obat herbal. Pemanfaatan buah bligo sebagai bahan pangan masih terbatas, padahal buah ini mengandung vitamin dan mineral dalam jumlah tinggi. Penelitian ini bertujuan untuk mempelajari proses pengolahan buah bligo menjadi produk minuman fungsional. Penelitian dilakukan di Laboratorium Pangan dan Gizi PS Tata Boga Fakultas Teknik UNJ pada bulan Agustus-Desember 2011. Produk minuman sari buah bligo dibuat dengan cara mengekstrak buah bligo menggunakan air. Terdapat 3 cara ekstraksi buah bligo, yaitu 100% buah bligo:0% air (P1), 75%:25% (P2), dan 50%:50% (P3). Produk minuman yang dihasilkan selanjutnya ditentukan nilai pH dan kadar kalium, serta daya terima panelis secara organoleptik. Hasil penelitian menunjukkan bahwa produk sari buah bligo yang dibuat dengan perlakuan P1, P2, dan P3 memiliki pH yang hampir sama, yaitu 2,99 untuk P1, 2,98 untuk P2, dan 2,96 untuk P3. Kadar kalium ketiga jenis minuman secara berturut-turut adalah 1.822 mg/kg, 1.670 mg/kg, dan 1.278 mg/kg. Minuman sari buah yang diekstrak dengan perlakuan P2 memiliki tingkat penerimaan paling paling tinggi dibandingkan dengan minuman lain, baik terhadap rasa, aroma, maupun warna