The use of UML activity diagrams and the i* language in the modeling of the balanced scorecard implantation process

Business management is a complex task that can be facilitated using different methodologies and models. One of their most relevant purposes is to align the organization strategy with the daily functioning of the organization. One of these models is the Balanced Scorecard (BSC). In this paper, we propose a modeling strategy for the BSC implantation process. We will model it using UML Activity Diagrams and Strategy Dependency models of the language i*. The Activity Diagrams allow determining the order in which involved activities must be performed, and at the same time, to identify which people has the responsability to carry them out. The Strategic Dependency model allows showing the intentional aspects of the actors involved in the most strategic activities of this process. Finally, relationships among the actors and the people involved in the BSC implantation process are modelled using again the language i*. Although this paper only considers the case study of the BSC implantation, our proposal can be generalized to other implantation processes of systems with a high strategic impact on the organization, like ERP or CRM systems.Peer ReviewedPostprint (published version

An Evaluation of Design Rule Spaces as Risk Containers

It is well understood that software development can be a risky enterprise and industrial projects often overrun budget and schedule. Effective risk management is, therefore, vital for a successful project outcome. Design Rule Spaces (DRSpaces) have been used by other researchers to understand why implemented software is error-prone. This industrial case study evaluates whether such spaces are durable, meaningful, and isolating risk containers. DRSpaces were created from UML class diagrams of architectural design artefacts. In our study, object orientated metrics were calculated from the UML diagrams, and compared to the error-proneness of the DRSpace implementation, to determine whether architectural coupling translated into implementation difficulties. A correlation between architectural coupling and error-proneness of DRSpaces was observed in the case study. Software developers were asked to identify DRSpaces they found difficult to implement, in order to understand which factors, other than architectural coupling, were also important. The qualitative results show agreement between the code areas developers found difficult to implement and the error-prone DRSpaces. However, the results also show that architectural coupling is just one risk factor of many. The case study suggests that architectural DRSpaces can be used to facilitate a targeted risk review prior to implementation and manage risk

Use of a Bayesian belief network to predict the impacts of commercializing non-timber forest products on livelihoods

Commercialization of non-timber forest products (NTFPs) has been widely promoted as a means of sustainably developing tropical forest resources, in a way that promotes forest conservation while supporting rural livelihoods. However, in practice, NTFP commercialization has often failed to deliver the expected benefits. Progress in analyzing the causes of such failure has been hindered by the lack of a suitable framework for the analysis of NTFP case studies, and by the lack of predictive theory. We address these needs by developing a probabilistic model based on a livelihood framework, enabling the impact of NTFP commercialization on livelihoods to be predicted. The framework considers five types of capital asset needed to support livelihoods: natural, human, social, physical, and financial. Commercialization of NTFPs is represented in the model as the conversion of one form of capital asset into another, which is influenced by a variety of socio-economic, environmental, and political factors. Impacts on livelihoods are determined by the availability of the five types of assets following commercialization. The model, implemented as a Bayesian Belief Network, was tested using data from participatory research into 19 NTFP case studies undertaken in Mexico and Bolivia. The model provides a novel tool for diagnosing the causes of success and failure in NTFP commercialization, and can be used to explore the potential impacts of policy options and other interventions on livelihoods. The potential value of this approach for the development of NTFP theory is discussed

The Utilization of Mobile Technology for Crime Scene Investigation in the San Francisco Bay Area

The research presented aims to explore factors affecting the decision to adopt a mobile crime scene investigation application in police departments throughout the San Francisco Bay Area. To accomplish this goal, the mobile technology acceptance model was used in designing a survey for data collection. This model utilizes four categories to interpret the factors that influence a police officer’s decision to accept or reject mobile technologies: performance, security and reliability, management style, and cognitive acceptance. Nine police departments were sampled through a series of in-person and over-the-phone interviews to obtain data regarding factors affecting the adoption of a mobile crime scene investigation application. Results suggest that if a mobile crime scene investigation application were made available, a vast majority of the police departments in the Bay Area would implement this new technology

An Audience Centred Approach to Business Process Reengineering

This paper describes a method for process modelling which is designed to provide guidance to the business process modeller. The method has evolved from our experience of attempting to apply software process modelling approaches to business processes. A major influence on the method has been our observations that a pragmatic approach to notation selection is required in order to maintain a meaningful dialogue with end-users. Business process modelling methods typically fall into two camps. General methods attempt to describe the managerial activities which surround the modelling itself (Coulson-Thomas, 94; GISIP, 95). Specific methods, on the other hand, tend to concentrate on the details of a particular notational approach. However, as with programming languages or design methods, no single notational approach is best suited to all problems. Ideally, the process modeller should be able to incorporate the appropriate notational approach into some coherent generic modelling method.This paper addresses the needs of the modeller at the detailed level without prescribing a specific notation. This is achieved by describing categories of modelling activities which the modeller should undertake within process modelling, and suggesting how notations may be used within these categories. Our method is generally applicable, and is illustrated here by models of processes within the Construction industry

Modeling functional requirements using tacit knowledge: a design science research methodology informed approach

The research in this paper adds to the discussion linked to the challenge of capturing and modeling tacit knowledge throughout software development projects. The issue emerged when modeling functional requirements during a project for a client. However, using the design science research methodology at a particular point in the project helped to create an artifact, a functional requirements modeling technique, that resolved the issue with tacit knowledge. Accordingly, this paper includes research based upon the stages of the design science research methodology to design and test the artifact in an observable situation, empirically grounding the research undertaken. An integral component of the design science research methodology, the knowledge base, assimilated structuration and semiotic theories so that other researchers can test the validity of the artifact created. First, structuration theory helped to identify how tacit knowledge is communicated and can be understood when modeling functional requirements for new software. Second, structuration theory prescribed the application of semiotics which facilitated the development of the artifact. Additionally, following the stages of the design science research methodology and associated tasks allows the research to be reproduced in other software development contexts. As a positive outcome, using the functional requirements modeling technique created, specifically for obtaining tacit knowledge on the software development project, indicates that using such knowledge increases the likelihood of deploying software successfully

A model-driven method for the systematic literature review of qualitative empirical research

This paper explores a model-driven method for systematic literature reviews (SLRs), for use where the empirical studies found in the literature search are based on qualitative research. SLRs are an important component of the evidence-based practice (EBP) paradigm, which is receiving increasing attention in information systems (IS) but has not yet been widely-adopted. We illustrate the model-driven approach to SLRs via an example focused on the use of BPMN (Business Process Modelling Notation) in organizations. We discuss in detail the process followed in using the model-driven SLR method, and show how it is based on a hermeneutic cycle of reading and interpreting, in order to develop and refine a model which synthesizes the research findings of previous qualitative studies. This study can serve as an exemplar for other researchers wishing to carry out model-driven SLRs. We conclude with our reflections on the method and some suggestions for further researc

Concept mapping, mind mapping argument mapping: What are the differences and do they matter?

In recent years, academics and educators have begun to use software mapping tools for a number of education-related purposes. Typically, the tools are used to help impart critical and analytical skills to students, to enable students to see relationships between concepts, and also as a method of assessment. The common feature of all these tools is the use of diagrammatic relationships of various kinds in preference to written or verbal descriptions. Pictures and structured diagrams are thought to be more comprehensible than just words, and a clearer way to illustrate understanding of complex topics. Variants of these tools are available under different names: “concept mapping”, “mind mapping” and “argument mapping”. Sometimes these terms are used synonymously. However, as this paper will demonstrate, there are clear differences in each of these mapping tools. This paper offers an outline of the various types of tool available and their advantages and disadvantages. It argues that the choice of mapping tool largely depends on the purpose or aim for which the tool is used and that the tools may well be converging to offer educators as yet unrealised and potentially complementary functions

Geoscience after IT: Part L. Adjusting the emerging information system to new technology

Coherent development depends on following widely used standards that respect our vast legacy of existing entries in the geoscience record. Middleware ensures that we see a coherent view from our desktops of diverse sources of information. Developments specific to managing the written word, map content, and structured data come together in shared metadata linking topics and information types

A Dynamic Knowledge Management Framework for the High Value Manufacturing Industry

Dynamic Knowledge Management (KM) is a combination of cultural and technological factors, including the cultural factors of people and their motivations, technological factors of content and infrastructure and, where these both come together, interface factors. In this paper a Dynamic KM framework is described in the context of employees being motivated to create profit for their company through product development in high value manufacturing. It is reported how the framework was discussed during a meeting of the collaborating company’s (BAE Systems) project stakeholders. Participants agreed the framework would have most benefit at the start of the product lifecycle before key decisions were made. The framework has been designed to support organisational learning and to reward employees that improve the position of the company in the market place