Disclosure On Online Sustainability Platforms and Value Creation for Digital vs. Non-Digital Firms

This paper aims to study the sustainability practices disclosures on online sustainability reporting platforms. Drawing on the scope of operant resources, this study goes beyond the research sphere by including extended organization components. We examine the impacts of both internal (employee-oriented) and external (customer-oriented) sustainability practices on a firm’s financial performance. Especially, we study the differences between digital and non-digital firms regarding the impacts. This study utilizes analytics techniques to extract concepts from firms’ digital sustainability reports disclosed on a sustainability reporting platform. A matched 3-year panel dataset and econometric estimation methods are used to test two sets of hypotheses. We found that both sustainability practices disclosure can improve firm performance. We also found that digital firms can gain better firm performance with customer-oriented sustainability practices disclosures on online platforms. This study contributes to the literature of IT for social sustainability. It also provides practical implications for online sustainability reporting

Bridging the gap between technical and human elements in digital service innovation

Creating and establishing a successful innovation is challenging and many attempts fail. Despite of the complex nature of the phenomenon, previous literature often tends to limit its focus on either to the technical elements or human elements related to an innovation. Current research-in-progress paper aims to avoid this ‘either-or’ thinking and rather examine the roles, impact and mutual interaction of both, technical and human elements, in order to further understand the successful emergence of a digital service innovation, i.e. a novel value co-creation practice enabled by a digital infrastructure. To achieve this we draw from three separate fields: service ecosystem perspective, information technology (IT) perspective and actor-network theory. The paper presents a plan for future empirical study and provides initial description of a case study about establishing a digital shopping solution in a small brick and mortar convenience store in Northern Finland

Empirical Comparision Banking Service and Dental Service in using Firm Resources to Enhance Customer Loyalty

In the past, Good - Dominant logic said that customer could not evaluate the enterprise resource. But nowadays, according to Service - Dominant logic, the customer can determine the enterprise resource through the process of using service to decide which of the supplier to work. This study investigates the relationship between enterprise resources and service value; and the relationship between service value and customer loyalty by using qualitative research methods and quantitative research methods. Results show a positive and direct impact of supplier resources on service value; similar results to the effects of service value on customer loyalty. Base on that results, this research gives some solutions and recommendations for each kind of services to improve customer loyalty

How costumers’ way of life influence the value co-creation

Purpose: This article is a contribution to the understanding of how value arises in wellestablished markets, and under which circumstances actors integrate resources from different service ecosystems to generate value. To understand this phenomenon, it is fundamental to consider which practices are performed by customers to co-create value and how they do so. Design/Methodology/Approach: Using a qualitative approach, the study provides fresh empirical insight into well-established market processes of value creation. After a literature review an ethnographic approach was chosen in order to understand how co-creation processes occur in the empirical setting of an international restaurant chain. Several observations, conversations and semi-structured interviews were undertaken concerning the analysis of the topic under study. Findings: The results show that even in a well-established market, a provider must consider individual customers’ distinct needs, present in their daily practices, to be able to assist them in the value creation process. It is argued that the practice styles are the building blocks for prevailing ways of life that actors assume, according to the context in which they are, to integrate resources. Practical implications: The study includes implications for service providers of a wellfounded market for facilitating value co-creation along with customers and fulfils the need to better understand this phenomenon. Originality/Value: Recent studies call for empirical evidence on co-creation processes in mature markets, accordingly, this study brings an additional understanding on how actors, depending on the context, adopt different ways of life that require unique resources, which activate to achieve what they want, in order to establish room for co-creation.peer-reviewe

Combining Digitization with Healthcare Service Processes: Value Co-creation Opportunities Through Standard Work

The study explores some implications of digitized healthcare services for value co-creation opportunities and work standardization and introduces DARIO, a value co-creation model of digitized services. The key development is the model’s focus on service processes that emerge through standardized work, providing opportunities for value co-creation. The DARIO model seeks to combine the theory of value co-creation and operations through lean standard work. The digitization of healthcare services is typically discussed from technological, medical science or customer perspectives, but opportunities for professionals to participate or to perform in the value co-creation process are less widely studied. The digitization of healthcare services changes service processes and the professional’s work. As professionals may not automatically adopt new digital services and uncertainty surrounds the related work processes and workloads, managerial support is needed in defining standard work and for training and target setting in implementing digital healthcare services

Advancing ICT4D Research through Service-dominant Logic

The information systems (IS) discipline has not accorded the same attention to theory testing as it has to theory building. Further, crowdsourcing presents rich opportunities for the theory testing process that have not been fully explored. This paper builds on previous work, employing a design science research (DSR) paradigm in order to develop a decision support system artefact that will help early career researchers identify viable theory testing approaches, and how crowdsourcing can help facilitate the testing process. As part of the DSR build/evaluate cycle, this paper presents a conceptual framework and model of theory testing in IS, and the problem frame in which they are situated is evaluated using Scho_n’s theory of reflective practice and problem/solution framing. Data collected from PhD students revealed an incomplete level of knowledge of theory testing, and a lack of awareness of the possibilities provided by adopting a crowdsourcing strategy

Actors And Motivators In Open Innovation Platforms

The way innovation is know has started to change, shifting from a closed to an open approach. Open innovation has been creating new ways of working in innovation ecosystems, giving the actors more opportunities to obtain new tools, knowledge and more benefits by collaborating with other actors involved in the same network. These innovation ecosystems have their support on innovation platforms, which have different rules and protocols that describe the way interaction should take place. Based on this, this work is motivated in knowing why actors would participate in open innovation platforms. The approach for this paper is to define the motivators and interests of the actors–Government, Businesses and Universities–in their participation in open innovation platforms, as well as to represent how this can benefit them. A case is presentedITESO, A.C

AI technologies & value co-creation in luxury context

The aim of the paper is to contribute to the literature on the conceptualization of technology as an operant resource and the role of Artificial Intelligence (AI) in value co-creation processes. Resource integration and interaction determine such co-creation, however the issue pivots on whether AI is effectively able to co-create value as an operant resource. With an integrated framework based on the Service Science (SS), the Viable Systems Approach (VSA) & the Variety Information Model (VIM), the Authors show how to the various kinds of AI technology corresponds a diverse level of co-creation. Our (conceptual) study, highlights how AI (e.g. chatbot) with its client profiling capacity achieves consonance in a luxury goods context, thus interpreting customer expectations. At the same time, the man-machine virtuous circuit qualifies the shift from AI (a combination of various technologies with cognitive abilities – listening, comprehending, acting, learning and at times speaking – capable of matching human intelligence) to the more potent IA Intelligence Augmentation

Determinants of Blockchain Technology Introduction in Organizations: an Empirical Study among Experienced Practitioners

Blockchain is expected to enable new types of interorganizational relationships, new approaches to governance and new approaches to settlement and clearing processes. Neverthless, although the interest on blockchain is on the rise, there are not many blockchain implementations in organizations and there is limited empirical research investigating the reasons for this. This paper contributes to filling this gap by investigating the following research question: what are the impeding and motivating factors for organizational blockchain adoption? Data were collected through a survey based on pairwise comparisons of key factors identified in the literature. The data collected were analyzed using the Analytical Hierarchy Process (AHP) which is a structured approach for deriving priorities among diverse elements. The results provide insights about the issues that matter the most for practitioners and show that infrastructural qualities (reliability, transparency, immutability) matter more than characteristics related to blockchain´s transformative potential (automation of transactions, decentralization). Furthermore, the results for impeding factors indicate that the most prominent concerns relate to maturity and scalability.publishedVersio