Use of social media in citizen-centric electronic government services: A literature analysis

yesThis article undertakes a literature review on such articles on social media and citizen-centric e-government services. This research uses 139 articles to perform the intended literature review. The keywords analysis of these articles indicates that Web 2.0, participation and open government/ open data were some of the frequently used keywords in addition to the two major themes of e-government and social media on which all the articles were searched for. The analysis of research methods indicated that majority of the studies were analytical, conceptual, descriptive, or theoretical in nature. The theoretical analysis however indicated that there is a lack of theory-based research in this area. The review of literature indicated that research themes such as electronic participation, engagement, transparency, communication/interaction, trust, security and collaboration are some of the most frequently used categories under this area of research. A research framework has also been proposed from the key themes emerging from the review

An exploration of the role of web and mobile social media in the implementation of e-Government in Malaysia

This paper reports on an exploratory study of the role of web and social media in e-governments, especially in the context of Malaysia, with some comparisons and contrasts from other countries where such governmental efforts have been underway for awhile. It describes the current e-government efforts in Malaysia, and proposes that applying a theoretical framework would help understand the context and streamline these ongoing efforts. Specifically, it lays out a theoretical and cultural framework based on Mary Douglas’ (1996) Grid-Group Theory, Mircea Georgescu’s (2005) Three Pillars of E-Government, and Gerald Grant’s and Derek Chau’s (2006) Generic Framework for E-Government. Although this study is in its early stages, it has relevance to everyone who is interested in e-government efforts across the world, and especially relevant to developing countries

Facebook Usage by Small-Town Governments: A Multi-Case Study in Southwestern Virginia

The purpose of this mixed methods multi-case study is to analyze (1) how small-town governments are using the Facebook social media platform to serve residents; (2) the results that are experienced by the small-town governments and residents in the town’s use of Facebook; and (3) the factors that influence the small-town governments to use Facebook to serve residents. The setting for the study is three small-town governments (Abingdon, Lebanon, and Marion) located in Southwestern Virginia. The theoretical framework guiding this study is the T3 Framework for Innovation by Dr. Sonny Magana. This theoretical framework, originally created to assess the use of technology in education, can be applied to public administration in the study of the adoption and utilization of Facebook by small-town governments. The T3 model can be used to understand the exact level (T1: translational, T2: transformational, or T3: transcendent) at which small-town governments are utilizing the Facebook social media platform as part of their e-government services. The study highlights the similarities and differences among the three small-town governments in their approach and the experiences in the use of the Facebook social media platform to serve residents. Data was collected through analysis of documents (Facebook page content and Insights reports) and interviews. Recommendations are provided to the towns that will strengthen each town’s use of the Facebook social media platform to serve residents

Low carbon innovation in Chinese urban mobility:prospects, politics and practices

China represents a test-case of global significance regarding the challenges of urban mobility transition to more sustainable models. On the one hand, transportation accounts for approximately one quarter of global greenhouse gas emissions (GHGs). China is globally central to 'greening' mobility as already the world's largest car market but with significant further growth predicted. On the other hand, the growth of (fossil-fuelled) urban mobility is a key feature of the immense changes that have occurred since 1978 in China. Yet in both respects, the need for a change in the model of urban mobility is increasingly urgent, as manifest in issues of emissions and air pollution, urban gridlock and its social costs, and intensifying unrest around urban mobility issues. China, however, is also the site of significant government and corporate innovation efforts focused on opportunities for 'catch-up' in a key industry of the twenty first century around the electric vehicle (EV). At the same time, the much lower-technology electric two-wheeler (E2W) has emerged as a global market entirely dominated by small Chinese firms and their Chinese customers. This is one of a series of four China low carbon reports outlining the STEPS Centre affiliate project 'Low Carbon Innovation in China: Prospects, Politics and Practice', led from Lancaster University. Taking a perspective that explores specific domains of low carbon innovation in China through the lens of changing power relations and associated social practices, this Working Paper provides an introduction to the e-mobility research package of the project, reviewing the relevant literature around urban electric mobility transitions in China and describing the project's research approach and potential contribution to knowledge in this area. It argues that, despite the disappointment to date regarding EVs, the evidence shows a highly dynamic and geographically diverse situation in China, but one in which a successful urban mobility transition as currently envisaged remains improbable

Case of Indonesia

학위논문(박사) -- 서울대학교대학원 : 공과대학 협동과정 기술경영·경제·정책전공, 2023. 2. 황준석.The rapid development of digital technology and the use of information in productive processes cause structural changes in the economy in the current situation of Industry 4.0. (Neves et al., 2020) As a result of digital transformation, smart cities emerge as a type of interaction among technological, organizational, and political innovations. Innovation in mobility and transportation as an effect of smart city development, like ride-hailing, car-sharing, car-pooling, Mobility as a Service, electric vehicles, autonomous vehicles, and so on, seems to be a panacea for mobility issues (J. Lee et al., 2020a). Unfortunately, most innovation is not supported by policy and regulation. The public transport authorities frequently may take less time to regulate to enable the smart mobility concept, and like many other public authorities, transport authorities' bureaucracy may slow down the penetration of mobility innovation (Kamargianni & Matyas, 2017a) The overpopulated city will face difficulties in providing adequate transportation in implementing smart mobility agenda, mainly because the lack of public transportation cannot be solved only by expanding the road and building new transportation infrastructure. This study aims to understand the smart mobility characteristic to facilitate a strategic goal in creating public value based on citizen expectations. The study focuses on the case of Indonesia. Two essays were conducted through an in-depth literature review to achieve this objective. The first essay investigated smart mobility characteristics and factors, where expert judgment and opinion were used to categorize the most important criteria. The result is to help government design a strategy to implement smart urban mobility in Indonesia's new capital. At the same time, the second essay focused on the citizen satisfaction expectations for smart mobility. Both results will combine to fill the gap between government and citizens expectations for future urban mobility in the new capital of Indonesia.디지털 테크놀로지의 급속한 발전과 생산적인 프로세스에서의 정보 사용은 산업 4.0의 현재 상황에서 경제의 구조적 변화를 야기합니다. (Neves 등, 2020) 디지털 전환의 결과로, 스마트 시티는 기술, 조직 및 정치적 혁신 사이의 상호작용의 한 형태로 나타납니다. 스마트 시티 개발의 효과로서 승차감, 카셰어링, 카풀링, 서비스로서의 모바일성, 전기차, 오토노마스 차량 등 이동성·교통의 혁신은 이동성 문제의 만병통치약으로 보인다. (J. Lee 등, 2020a) 불행히도 대부분의 혁신은 정책과 규제에 의해 뒷받침되지 않습니다. 대중교통 당국은 스마트 이동성 개념을 활성화하기 위해 규제하는 데 시간이 적게 걸릴 수 있으며, 다른 많은 공공 기관과 마찬가지로 교통 당국의 관료주의는 이동성 혁신의 보급을 지연시킬 수 있다. (카마르지안니 & 마티아스, 2017a) 인구과잉 도시는 스마트 모빌리티 어젠다를 이행하는 데 있어 적절한 교통수단을 제공하는 데 어려움을 겪을 것이다. 그 주된 이유는 도로를 확장하고 새로운 교통 인프라를 구축하는 것만으로 대중교통의 부족을 해결할 수 없기 때문이다. 본 연구는 스마트 모빌리티 특성을 파악하여 시민의 기대치를 바탕으로 공공 가치를 창출하는 전략적 목표를 촉진하는 것을 목적으로 한다. 이 연구는 인도네시아의 사례에 초점을 맞추고 있다. 이 목적을 달성하기 위해 두 편의 에세이가 심층적인 문헌 검토를 통해 수행되었다. 첫 번째 에세이에서는 스마트 모빌리티의 특성과 요인을 조사했으며, 전문가의 판단과 의견이 가장 중요한 기준을 분류하기 위해 사용되었다. 그 결과 정부는 인도네시아의 새로운 수도에서 스마트한 도시 이동성을 구현하기 위한 전략을 설계할 수 있게 되었다. 동시에, 두 번째 에세이는 스마트 모빌리티에 대한 시민 만족 기대에 초점을 맞췄다. 두 결과 모두 새로운 수도 인도네시아의 미래 도시 이동에 대한 정부와 시민들의 기대 차이를 메우기 위해 결합될 것이다.Chapter 1. Introduction 10 1.1 Research Background 10 1.2 Indonesia New Capital Feasibility 12 1.3 Problem Description 16 1.4 Research Objectives 20 1.5 Research Questions 20 1.6 Research Outline 21 1.7 Contribution 22 Chapter 2. Smart City Initiatives Trends and Future Urban Mobility: A Literature Review 25 2.1 Smart City Development 25 2.2 Smart City Concept 26 2.2.1 Smart City Definition 28 2.2.2 Smart City Initiatives Trends 33 2.3 Future Urban Mobility Concept 34 2.3.1 Pedestrian and Walkability 37 2.3.2 Parking Management System 39 2.3.3 Innovative Mobility Services 40 2.3.3.1 Mobility as a Service (MaaS) 40 2.3.3.2 Automated Mobility on Demand (AmoD) 43 2.4 Public Value and Citizen Engagement 45 Chapter 3. Investigating Characteristics and Factors of Smart Mobility Project 48 3.1 Introduction 48 3.2 Literature Review 50 3.3 Research Methodology 59 3.3.1 Methodology Approach 59 3.3.2 Analytical Hierarchy Process (AHP) 60 3.4 Data Collection 62 3.5 Smart Mobility Characteristics 66 3.5.1 Accessibility 66 3.5.2 ICT/Technology 67 3.5.3 Infrastructure Availability 69 3.5.4 Delivery Channel 70 3.6 Smart Mobility Factors 71 3.6.1 Political & Regulatory 71 3.6.2 Socio-Economic 72 3.6.3 Digital Divide 73 3.7 Analysis Results 74 3.7.1 Characteristics Analysis Result 74 3.7.1.1 Characteristics Main Criteria Analysis 74 3.7.1.2 Characteristics Sub-Criteria Analysis 75 3.7.2 Factor Analysis Result 78 3.7.2.1 Factor Main Criteria Analysis 79 3.7.2.2 Factor Sub-Criteria Analysis 79 3.8 Analysis Result Summary and Discussion 81 3.8.1 Analysis Result Summary 81 3.8.2 Discussion 82 Chapter 4. Investigating Citizen Satisfaction Expectation on Future Mobility:Case of Indonesia 85 4.1 Introduction 85 4.2 Model Establishment and Hypothesis Development 89 4.3 Citizen Satisfaction Expectation 94 4.4 Safety and Security 95 4.4.1 Transport & Transit Safety 96 4.4.2 Transport & Transit Security 97 4.5 Comfort & Convenience 97 4.5.1 Public Transport and Density 98 4.5.2 Accessibility 99 4.5.3 Social Equity 99 4.5.4 Information 100 4.5.5 Comfort and Amenities 100 4.6 Government and Citizen Engagement 101 4.6.1 Vision & Strategy 102 4.6.2 Citizen Participation 103 4.6.3 Government Service & Transparency 103 4.7 Research Methodology 104 4.7.1 Structural Equation Model (SEM) 105 4.7.2 Covariance-based SEM (CB-SEM) and Partial Least Square SEM (PLS-SEM) 105 4.8 Survey and Data 107 4.9 Analysis Result 109 4.9.1 Measurement Model – Lower Order Construct 109 4.9.2 Indicator Reliability 110 4.9.3 Collinearity 112 4.9.4 Reliability Analysis 114 4.9.5 Convergent Validity 115 4.9.6 Discriminant Validity 116 4.9.7 Validating Higher Construct 124 4.9.8 Bootstrapping 124 4.9.9 Structural Model 125 4.10 Analysis Result Summary and Discussion 128 Chapter 5. Discussion and Policy Implication 131 5.1 Discussion 131 5.1.1 Availability, Accessibility, and Equity 134 5.1.2 Political and Regulatory Factors 135 5.1.3 The Digital Divide and Citizen Engagement 136 5.2 Policy Implication 137 5.3 Limitation & Future Research 139 Bibliography 141 Appendix 1: Smart Mobility Characteristics Questionnaire 167 Appendix 2: Smart Mobility Factors Questionnaire 177 Appendix 3: Citizen Satisfaction Expectation Questionnaire 184 Abstract (Korean) 191박

CLOUD-BASED SOLUTIONS IMPROVING TRANSPARENCY, OPENNESS AND EFFICIENCY OF OPEN GOVERNMENT DATA

A central pillar of open government programs is the disclosure of data held by public agencies using Information and Communication Technologies (ICT). This disclosure relies on the creation of open data portals (e.g. Data.gov) and has subsequently been associated with the expression Open Government Data (OGD). The overall goal of these governmental initiatives is not limited to enhance transparency of public sectors but aims to raise awareness of how released data can be put to use in order to enable the creation of new products and services by private sectors. Despite the usage of technological platforms to facilitate access to government data, open data portals continue to be organized in order to serve the goals of public agencies without opening the doors to public accountability, information transparency, public scrutiny, etc. This thesis considers the basic aspects of OGD including the definition of technical models for organizing such complex contexts, the identification of techniques for combining data from several portals and the proposal of user interfaces that focus on citizen-centred usability. In order to deal with the above issues, this thesis presents a holistic approach to OGD that aims to go beyond problems inherent their simple disclosure by providing a tentative answer to the following questions: 1) To what extent do the OGD-based applications contribute towards the creation of innovative, value-added services? 2) What technical solutions could increase the strength of this contribution? 3) Can Web 2.0 and Cloud technologies favour the development of OGD apps? 4) How should be designed a common framework for developing OGD apps that rely on multiple OGD portals and external web resources? In particular, this thesis is focused on devising computational environments that leverage the content of OGD portals (supporting the initial phase of data disclosure) for the creation of new services that add value to the original data. The thesis is organized as follows. In order to offer a general view about OGD, some important aspects about open data initiatives are presented including their state of art, the existing approaches for publishing and consuming OGD across web resources, and the factors shaping the value generated through government data portals. Then, an architectural framework is proposed that gathers OGD from multiple sites and supports the development of cloud-based apps that leverage these data according to potentially different exploitation roots ranging from traditional business to specialized supports for citizens. The proposed framework is validated by two cloud-based apps, namely ODMap (Open Data Mapping) and NESSIE (A Network-based Environment Supporting Spatial Information Exploration). In particular, ODMap supports citizens in searching and accessing OGD from several web sites. NESSIE organizes data captured from real estate agencies and public agencies (i.e. municipalities, cadastral offices and chambers of commerce) in order to provide citizens with a geographic representation of real estate offers and relevant statistics about the price trend.A central pillar of open government programs is the disclosure of data held by public agencies using Information and Communication Technologies (ICT). This disclosure relies on the creation of open data portals (e.g. Data.gov) and has subsequently been associated with the expression Open Government Data (OGD). The overall goal of these governmental initiatives is not limited to enhance transparency of public sectors but aims to raise awareness of how released data can be put to use in order to enable the creation of new products and services by private sectors. Despite the usage of technological platforms to facilitate access to government data, open data portals continue to be organized in order to serve the goals of public agencies without opening the doors to public accountability, information transparency, public scrutiny, etc. This thesis considers the basic aspects of OGD including the definition of technical models for organizing such complex contexts, the identification of techniques for combining data from several portals and the proposal of user interfaces that focus on citizen-centred usability. In order to deal with the above issues, this thesis presents a holistic approach to OGD that aims to go beyond problems inherent their simple disclosure by providing a tentative answer to the following questions: 1) To what extent do the OGD-based applications contribute towards the creation of innovative, value-added services? 2) What technical solutions could increase the strength of this contribution? 3) Can Web 2.0 and Cloud technologies favour the development of OGD apps? 4) How should be designed a common framework for developing OGD apps that rely on multiple OGD portals and external web resources? In particular, this thesis is focused on devising computational environments that leverage the content of OGD portals (supporting the initial phase of data disclosure) for the creation of new services that add value to the original data. The thesis is organized as follows. In order to offer a general view about OGD, some important aspects about open data initiatives are presented including their state of art, the existing approaches for publishing and consuming OGD across web resources, and the factors shaping the value generated through government data portals. Then, an architectural framework is proposed that gathers OGD from multiple sites and supports the development of cloud-based apps that leverage these data according to potentially different exploitation roots ranging from traditional business to specialized supports for citizens. The proposed framework is validated by two cloud-based apps, namely ODMap (Open Data Mapping) and NESSIE (A Network-based Environment Supporting Spatial Information Exploration). In particular, ODMap supports citizens in searching and accessing OGD from several web sites. NESSIE organizes data captured from real estate agencies and public agencies (i.e. municipalities, cadastral offices and chambers of commerce) in order to provide citizens with a geographic representation of real estate offers and relevant statistics about the price trend

Walking the Talk, from Online to Offline? Analyzing Predictors of Political Engagements in the Case of Cebu City, Philippines

The political engagement of individuals has complexly evolved in a borderless world brought by various developments in technology. This study revisits how various predictors, including personality traits such as extraversion and openness to experience, political efficacy, and online (FB) engagement, influence offline political engagements. Using quantitative techniques, the data gathered from a survey with 120 respondents in Cebu City, Philippines, was analyzed using the R software to generate descriptive statistics, correlation, simple linear regression, and multiple regression. A salient finding shows that the respondents’ level of extraversion, openness to experience, and political efficacy is high, while the level of political engagement is low online and offline. While online (FB) political engagement alone highly predicts offline political engagement behavior, all other independent variables (extraversion, openness to experience, and political efficacy) modeled as one attributes a very low effect towards offline political engagement. The model that includes all predictors have produced significant result that strongly supports this study’s central claim. Further, the study discussed the non-engagement of Cebuanos and commenced with suggestions on how Facebook (FB) can further influence an individual’s political engagements as a social media platform. While the publics’ engagements on political issues are vital to democratic societies, the study stressed social media's crucial influence on safeguarding democracies, human rights, and social justice