Analisis Kualitas Pelayanan Perpustakaan Menggunakan Metode Kano

The West Aceh Regency Library and Archives Service is an agency engaged in carrying out general government tasks, building libraries, and providing services openly to its users regardless of age, education, and social status factors in society. However, there are still some problems that make visitors unsatisfied, including incomplete and non-specific book collection facilities, lack of the latest published books, placement of books on shelves that do not match the location, and inadequate facilities in the reading room. This study aims to determine and categorize the attributes that are considered important from the desire of visitors to know the quality of services provided by the West Aceh District Library and Archives Service using the canoe method. The Kano method is one of the simple methods that can improve products and services to customers. This method is a model that classifies attributes and is analyzed based on customer perceptions, and the effect on customer satisfaction. The results of calculating the average value of service quality in all dimensions of the canoe method show that visitors are not satisfied enough and there are still deficiencies in service quality at the West Aceh Regency Library and Archives Service. Of the 22 attributes, some attributes need to be improved, namely one-dimensional category attributes 5,8,9,11,14,16, and 19, indifferent category attributes 10,13,15,17,18,20,21 and 22, attributes The ones that are maintained are the attractive 12 categories and the attributes that need to be improved are the must-be categories 1,2,3,4,6, and 7 which illustrate that the more an attribute does not function properly, the visitor satisfaction will decrease

Smart Product Design Process through the Implementation of a Fuzzy Kano-AHP-DEMATEL-QFD Approach

Product design has become a critical process for the healthcare technology industry, given the ever-changing demands, vague customer requirements, and interrelations among design criteria. This paper proposed a novel integration of fuzzy Kano, Analytic Hierarchy Process (AHP), Decision Making Trial and Evaluation Laboratory (DEMATEL), and Quality Function Deployment (QFD) to translate customer needs into product characteristics and prioritize design alternatives considering interdependence and vagueness. First, the customer requirements were established. Second, the fuzzy KANO was applied to calculate the impact of each requirement, often vague, on customer satisfaction. Third,designalternativesweredefined,whiletherequirements’weightswerecalculated usingAHP.DEMATELwaslaterimplementedforevaluatingtheinterdependenceamongalternatives. Finally,QFDwasemployedtoselectthebestdesign. Ahipreplacementsurgeryaiddeviceforelderly people was used for validation. In this case, collateral issues were the most important requirement, while code change was the best-ranked design

Variables and parameters of the Kano model applied to health tourism

El sector de turismo en salud en Colombia ha venido incrementando su reconocimiento a nivel internacional, principalmente por factores determinantes de calidad y costos, es así como se convierte en un factor significativo para la economía medido a través del PIB. En esta perspectiva, el modelo Kano puede permitir la identificación de las necesidades y requerimientos de los usuarios, con la finalidad de mejorar los estándares y coberturas ofrecidos actualmente por dicho sector.The health tourism sector in Colombia has been increasing its recognition at the international level, mainly for determining factors of quality and costs, which is how it becomes a significant factor for the economy measured through GDP. In this perspective, the Kano model can allow the identification of the needs and requirements of the users, in order to improve the standards and coverage currently offered by said sector

Product design methodology supporting aesthetic evaluation

Based on the fundamentals of visual art and function, this research has developed a product design methodology capable of quantification of the aesthetic qualities and proposing objective solutions to enhance the appearance related variables and characteristics of a product. The objective evaluation has been done via analysis of involuntary responses using eye-tracking data based on the visual perceiving process of design. The result confirmed the reliability of the methodology by generating constant results and a good match between the measured values and declared preference. In addition, the aesthetic enhancement methods based on quantified metrics with the sample designs have been provided. The result of the research suggests that eye-tracking technology is a reliable tool in aesthetic evaluation and has potential for further development

A Decision Tool for Supplier Selection That Takes into Account Power and Performance

Companies select their suppliers to provide required performance while being successful partners. An important aspect of collaboration is the power relationship between the company and its suppliers. Although the significance of power in supplier selection is acknowledged, published work rarely includes assessment of power. An empirical study on selecting suppliers for new product developments in a major European diesel engine manufacturing company, supported by three smaller studies with electronic engineering companies, frames overall questions regarding the importance of incorporating power into supplier selection and how this might be achieved. This research proposes an approach that assesses both performance and power and integrates the assessment results by modelling the relative effects of power and performance. It positions the suppliers into six scenarios (ideal, satisfying, tolerable, unfavourable, risky and tough) which depict to what extent a supplier is ‘suitable’ to work with. A reverse analysis reviews the relationship when several suppliers appear suitable. An assessment method is developed incorporating both subjective and objective data for qualitative and quantitative criteria. It combines two decision making methods, AHP and TOPSIS, with triangular fuzzy numbers. Multiple judgements from several decision makers are synthesised. This method is adapted for performance assessment of single, group and cross-group suppliers. Weights are calculated for the criteria, and combined with calculations of supplier performance against each criterion to provide an overall assessment and supplier profile. Power is quantified against a set of power determinants and power relations (supplier dominance, buyer dominance and balanced) are determined. The effects of supplier perceptions (objective, optimistic and pessimistic) are estimated in the calculation. The proposed approach involves complex calculations and a prototype software tool is developed with graphical interfaces. The tool includes performance criteria and power determinants collected from literature and allows users to define new ones. Application to an agriculture case enables the sustainable performance of suppliers (farmers) to be evaluated and compared

Sustainable Assessment in Supply Chain and Infrastructure Management

In the competitive business environment or public domain, the sustainability assessment in supply chain and infrastructure management are important for any organization. Organizations are currently striving to improve their sustainable strategies through preparedness, response, and recovery because of increasing competitiveness, community, and regulatory pressure. Thus, it is necessary to develop a meaningful and more focused understanding of sustainability in supply chain management and infrastructure management practices. In the context of a supply chain, sustainability implies that companies identify, assess, and manage impacts and risks in all the echelons of the supply chain, considering downstream and upstream activities. Similarly, the sustainable infrastructure management indicates the ability of infrastructure to meet the requirements of the present without sacrificing the ability of future generations to address their needs. The complexities regarding sustainable supply chain and infrastructure management have driven managers and professionals to seek different solutions. This Special Issue aims to provide readers with the most recent research results on the aforementioned subjects. In addition, it offers some solutions and also raises some questions for further research and development toward sustainable supply chain and infrastructure management

Conception et application d'une méthodologie multicritère floue de sélection de logiciels de planification et d'ordonnancement avancé (APS)

Avec la mondialisation, la croissance des entreprises et les besoins de plus en plus exigeants des clients, les défis en termes de planification et d’ordonnancement des opérations en environnement manufacturier ne cessent de croitre. Face à cette situation, les entreprises manufacturières sont dans l’obligation de mettre à jour leurs politiques de planification et d’ordonnancement en adoptant des systèmes et des approches de planifications nouvelles telles que la planification et l’ordonnancement avancés (POA). Dans cet exercice, les entreprises désirant implanter des approches de POA ont généralement deux possibilités. Elles peuvent choisir de développer une solution personnalisée ou alors d’implanter des logiciels commerciaux de POA. La deuxième piste est plus courue de nos jours. L’objectif de ce travail est d’accompagner les entreprises désirant améliorer la planification et l’ordonnancement de leurs opérations par la sélection et l’implantation d’un logiciel commercial de POA. Plus précisément, le but de ce travail est d’évaluer et de sélectionner parmi les logiciels commerciaux de POA disponibles sur le marché celui qui satisfait au mieux les besoins de l’entreprise. Trois sous objectifs ont été identifiés : la cartographie des processus de planification et d’ordonnancement de l’entreprise, la capture des besoins de l’entreprise et la conception d’une nouvelle méthodologie de sélection intégrant sous incertitude à la fois les besoins de l’entreprise et les critères et sous critères de sélection. La méthodologie adoptée pour cette étude est celle dictée par la science de la conception, qui permet l’itération du processus de conception afin de perfectionner et de valider les résultats ou les livrables obtenus. Des données sont recueillies auprès d’experts et des preneurs de décisions internes à l’entreprise à l’aide d’entrevues individuelles et de groupes. Par ailleurs, en guise de contributions de cette recherche, trois méthodes ont été conçues. La première méthode permet de cartographier les processus de l’entreprise. La deuxième méthode est destinée à la capture des besoins de l’entreprise tandis que la troisième méthode intègre le déploiement de la fonction qualité (DFQ), l’analyse hiérarchique des processus (AHP) et la méthode VIKOR pour la sélection du logiciel qui satisfait au mieux les besoins de l’entreprise. Cette intégration est rendue possible en mettant en place une version modifiée du DFQ. L’incertitude sur les données provenant des enquêtes adressées aux experts et aux preneurs de décision est considérée par l’utilisation de la logique floue et des variables linguistiques. L’approche globale de l’étude est appliquée à un cas réel d’entreprise manufacturière. Les résultats montrent la pertinence des méthodes développées face au problème de selection d’un logiciel de POA

Studies on Some Aspects of Service Quality Evaluation with Specific Relevance to Indian Service Industries

Quality has been treated as a major competing weapon by both the manufacturing industries and service providers to gain market share, improve productivity and profitability and sustain in business from long term perspective. Therefore, organizations throughout the world dealing with products or services or both are contemplating to implement Total Quality Management (TQM) principles for enhancing system effectiveness. Literature on TQM suggests that twenty critical factors ease the process of TQM implementation in any organization. However, few critical factors viz., leadership, customer satisfaction, training, and employee’s participation are emphasized more frequently in the literature compared to other factors. It is also observed that standardization of the best set of principles of TQM and their implementation sequence is difficult because diverse set of TQM principles are being adopted by organizations. Exhaustive investigation on implementation aspects of TQM results in an in..