The new EFQM model: What is really new and could be considered as a suitable tool with respect to Quality 4.0 concept?

Purpose: The paper offers a set of original information based on critical analysis of description two last versions of excellence models presented by the European Organisation for Quality Management (EFQM). The principle goal is to present the main advantages and weaknesses of the latest version of The EFQM Model, especially from a practical point of view with respect to a Quality 4.0 era. Methodology/Approach: Comparative analysis of two relevant documents (EFQM, 2012; EFQM, 2019a) was used as a key method. Discussions with 18 quality professionals from Czech production organisations served as a complementary approach. Findings: The basic structure of a new model was completely changed. But the description of certain recommendations by way of guidance points are superficial and confusing. It lays stress on the necessity to transform organisations for the future as well as on comprehensive feedback from key stakeholders. Research Limitation/implication: The latest version of The EFQM Model was published in November 2019, and general knowledge related to this version is naturally limited. Published studies or publicly available experience completely absent. That is why a more in-depth literature review focused on the latest version of The EFQM Model could not be included in this text. Originality/Value of paper: The paper brings an original set of information that was not published yet before. The value of this set should be examined not only from theoretical but primarily from a practical viewpoint.Web of Science241281

Impact of Covid-19 crisis on the digital strategy optimization of Oceanário de Lisboa : a case study

The year 2020 was marked by the outbreak of the Covid-19 crisis. The following case looks into the cultural institutions' industry, and, more specifically, analyses how a Portuguese leading cultural institution, Oceanário de Lisboa navigated the crisis. It focuses on how Oceanário de Lisboa transformed its digital strategy to overcome the challenge. The analysis is concluded based on several underlying strategic theoretical models supporting the institution’s information. The case study is written in a form of a pedagogical instrument, aiming to provide the understanding and a learning tool of how cultural institutions may adapt their digital strategy to overcome the crisis. Considering the focus of strategic change, the main emphasis of the case study is on digital strategy, dynamic capabilities, and agile governance. The analysis of the actions reveals how Oceanário de Lisboa turned a threat into an opportunity. Facing a drop in visits, hence reduced income, the institution resolved it by following the market trend of digitalization, however with the selective application. The crisis emphasised the need for agility and innovation and the application of these to the new optimised digital strategy.O ano de 2020 ficou marcado pelo surgimento da crise de Covid-19. O caso seguinte olha para a indústria das instituições culturais, e, mais especificamente, analisa como uma instituição cultural portuguesa líder, o Oceanario de Lisboa, lidou com a crise. Foca-se na forma como o mesmo transformou a sua estratégia digital para ultrapassar o desafio. A análise é feita com base em várias teorias estratégicas, como suporte da informação recolhida junto da própria instituição. O caso de estudo é redigido na forma de um instrumento pedagógico, com o objetivo de permitir dar a entender, e servir de ferramenta, como instituições culturais podem adaptar a sua estratégia digital para ultrapassar a crise. Considerando o foco em mudança estratégica, a tese incide principalmente na estratégia digital, capacidades dinâmicas, e gestão ágil. A análise do caso revela como o Oceanario de Lisboa transformou uma ameaça numa oportunidade. Enfrentando um declínio nas visitas, e por conseguinte menos receita, a instituição resolveu a situação seguindo a tendência de mercado da digitalização, ainda que com aplicação seleta. A crise enfatizou a necessidade de agilidade e inovação, e a aplicação destas à nova estratégia digital

Skilful Coping with Unorder: Educating 21st Century Arts Leadership

This paper firstly addresses why innovative learning approaches are needed for 21st century leadership education in the arts and cultural sector, then moves on to a case study of how such approaches are being implemented in practice, in the Boosting Resilience project. The approaches taken here are characterised as involving a multi-disciplinary consortium of delivery partners; the use of constructivist pedagogy that draws on arts-based methods of delivery; a participatory and agile learning design process; and the incorporation of on-going evaluation activities, that are woven in to the process of design. The paper concludes with some discussion regarding the potential generalisability of approaches such as those employed on the Boosting Resilience project to arts and cultural leadership education more broadly

Mapping customer needs to engineering characteristics: an aerospace perspective for conceptual design

Designing complex engineering systems, such as an aircraft or an aero-engine, is immensely challenging. Formal Systems Engineering (SE) practices are widely used in the aerospace industry throughout the overall design process to minimise the overall design effort, corrective re-work, and ultimately overall development and manufacturing costs. Incorporating the needs and requirements from customers and other stakeholders into the conceptual and early design process is vital for the success and viability of any development programme. This paper presents a formal methodology, the Value-Driven Design (VDD) methodology that has been developed for collaborative and iterative use in the Extended Enterprise (EE) within the aerospace industry, and that has been applied using the Concept Design Analysis (CODA) method to map captured Customer Needs (CNs) into Engineering Characteristics (ECs) and to model an overall ‘design merit’ metric to be used in design assessments, sensitivity analyses, and engineering design optimisation studies. Two different case studies with increasing complexity are presented to elucidate the application areas of the CODA method in the context of the VDD methodology for the EE within the aerospace secto

All change please: your museum and audiences online

In this new ground-breaking book leading innovators from both sides of the Atlantic explore how museums can create an effective social media strategy to engage with new and existing audiences. This pioneering volume comprises of influential museum professionals explaining how to use social media to: reach new audiences; enhance access; increase visitor participation; enable and attract user-generated content; create new marketing opportunities; expand brand development; increase revenue generation; and improve the overall visitor experience