Lecture Notes in Electrical Engineering vol. 365

This book includes the original, peer-reviewed research papers from the 2nd International Conference on Electrical Systems, Technology and Information (ICESTI 2015), held during 9–12 September 2015, at Patra Jasa Resort & Villas Bali, Indonesia. The primary objective of this book is to provide references for dissemination and discussion of the topics that have been presented in the conference. This volume is unique in that it includes work related to Electrical Engineering, Technology and Information towards their sustainable development. Engineers, researchers as well as lecturers from universities and professionals in industry and government will gain valuable insights into interdisciplinary solutions in the field of Electrical Systems, Technology and Information, and its applications. The topics of ICESTI 2015 provide a forum for accessing the most up-to-date and authoritative knowledge and the best practices in the field of Electrical Engineering, Technology and Information towards their sustainable development. The editors selected high quality papers from the conference that passed through a minimum of three reviewers, with an acceptance rate of 50.6 %. In the conference there were three invited papers from keynote speakers, whose papers are also included in this book, entitled: “Computational Intelligence based Regulation of the DC bus in the On-Grid Photovoltaic System”, “Virtual Prototyping of a Compliant Spindle for Robotic Deburring” and “A Concept of Multi Rough Sets Defined on Multi-Contextual Information Systems”. The conference also classified the technology innovation topics into five parts: “Technology Innovation in Robotics, Image Recognition and Computational Intelligence Applications”, “Technology Innovation in Electrical Engineering, Electric Vehicle and Energy Management”, “Technology Innovation in Electronic, Manufacturing, Instrumentation and Material Engineering”, “Technology Innovation in Internet of Things and Its Applications” and “Technology Innovation in Information, Modeling and Mobile Applications”

Patient Safety: State-Of-The-Art in Health Care Management and Future Directions

The needs for health system change and improved patient safety have been pointed out by policymakers, researchers, and managers for several decades. Patient safety is now widely accepted as being fundamental to all aspects of health care. The question motivating this special volume on patient safety is: How can the increased emphasis on patient safety among health care managers be more effectively translated into better policy and reduced clinical risk? The 12 contributions in this volume are divided into four sections: (1) theoretical perspectives on managing patient safety; (2) top management perspectives on patient safety; (3) health information technology (HIT) perspectives on patient safety; and (4) organizational behavior and change perspectives on patient safety. Patient safety is a topic that provides a fertile niche for management researchers to test existing theories and develop new ones. For example, the patient safety goals of reducing medical errors while maximizing health outcomes draws upon the tenets of evidence-based medicine (EBM), as well as the managerial theories of human relations, organizational culture, organizational development, organizational learning, organizational structure, quality improvement, and systems thinking. Indeed, these and other managerial theories are drawn upon and applied in different ways by the various contributors. Overall, the authors of this volume demonstrate that the future of patient safety for health care management requires health care professionals and managers who can successfully engage in multi-faceted projects that are socially and technically complex

Bibliometrics Visualization of DESIDOC Journal of Library & Information Technology and SRELS Journal of Information Management During 2016 - 2020: A Comparative Study

The present study analyses the articles published in DESIDOC Journal of Library and Information Technology (DJLIT) and SRELS Journal of Information Management, the leading UGC-CARE enlisted Indian journals in the field of Library and Information Science (LIS) during the year 2016-2020 which explores the volume wise, issue wise pattern of distribution of articles, authorship pattern of articles, geographical distribution of major contributions and contributors, state wise distribution of articles from India, reference distribution pattern and its authorship pattern. The study reveals that DJLIT (277) has more publications than SRELS Journal (248) during the mentioned period. DJLIT has got maximum contribution under two authorship pattern of articles 132 (47.65%) than SRELS Journal with 121 (48.79%) during the study period. DJLT has got more contributions from India (82.07%) than SRELS (89.24%). DJLIT has got more numbers of foreign countries (15) than SRELS Journal (8). New Delhi emerged at top position with 74 (32.56%) contributions and 156 contributors in DJLIT. B. M. Gupta contributed the highest number of articles publication (12) in DJLIT during the period of study. Maximum references are cited in DJLIT (5906) than SRELS (3974) and authors are likely to cite joint authored articles in their references than singled authored

Geospatial Technologies Applied to International Boundaries – the Case Study of Guinea Bissau

Modern geospatial technologies applied to frontiers involve remote sensing data, namely satellite imagery, orthophoto or orthoimages, global navigation technology (GPS/GNSS), as well as Geographical Information System (GIS) tools, which have been used during the last decade for boundary delimitation, demarcation or revision. This paper intends to present the case study of Guinea Bissau boundary which was the first African Portuguese colonies to settle its boundaries. It was delimitated by a Franco– Portuguese convention signed in Paris on May 12, 1886, and ratified later in Lisbon, on August 31, 1887. The demarcation was completed between 1900 and 1905 and recorded in memoranda prepared by the commissioners. For historical reasons Tropical Research Institute (IICT) concentrates a unique, vast and diverse amount of information concerning the borders of those countries. The scope of this research is to explore new methodologies and approaches to study frontiers, making use of geospatial technologies. A Boundary Geographical Information System (BGIS) is being developed based on GIS technology which is a powerful tool to integrate various datasets, visualize, analyze and model spatial and territorial specificities. Historicaldiplomatic information will be articulated with the geospatial data, in order to be included into the geodatabase and to recover the location of the borderlines. The original analogue data was converted into digital format, and image processing techniques were applied to remove residual artifacts, improving the appearance of the documents and reducing storage volume. These methodologies prepared the images for the application of optical character recognition (OCR) before integrating them into the geodatabase. The main objective is to make this information useful and accessible, in a digital platform, to support local authorities, thus promoting cooperation and facilitating public access. The BGIS will be used for present and future management of Guinea Bissau boundaries and as an instrument for policy making

Frequency analysis of river water quality using integrated urban wastewater models

Copyright © IWA Publishing 2012.The definitive peer-reviewed and edited version of this article is published in Water Science and Technology Volume 65 Issue 12, pp. 2112–2117 (2012), DOI: 10.2166/wst.2012.127 and is available at www.iwapublishing.com.In recent years integrated models have been developed to simulate the entire urban wastewater system, including urban drainage systems, wastewater treatment plants, and receiving waterbodies. This paper uses such an integrated urban wastewater model to analyze the frequency of receiving water quality in an urban wastewater system with the aim of assessing the overall system performance during rainfall events. The receiving water quality is represented by two indicators: event mean dissolved oxygen (DO) concentration and event mean ammonium concentration. The compliance probability of the water quality indicators satisfying a specific threshold is used to represent the system performance, and is derived using the rainfall events from a series of 10 years' rainfall data. A strong correlation between the depth of each rainfall event and the associated volume of combined sewer overflow (CSO) discharges is revealed for the case study catchment, while there is a low correlation between the intensity/duration of the rainfall event and the volume of the CSO discharges. The frequency analysis results obtained suggest that the event mean DO and ammonium concentrations have very different characteristics in terms of compliance probabilities at two discharging points for CSO and wastewater treatment plant effluent, respectively. In general, the simulation results provide an understanding of the performance of the integrated urban wastewater system and can provide useful information to support water quality management

A Management Indicator Program For Water Operating Agencies

The management indicator program for operating agencies (PIGOO, for its initials in Spanish) specifies a set of 28 management indicators that help to measure the operational aspects, financial aspects and efficiencies of potable water supply systems. Ideally, the performance indicators of an operating agency should be linked to an objective or strategy established by that same agency. The performance indicators are calculated based on annual data, variables such as the volume of water produced, the number of employees, total income and expenditures, rate of leaks and claims. The Mexican Institute of Water Technology has conducted PIGOO since 2005. From 2005 to 2013, the number of operating agencies has increased from 50 to 130. Correspondingly, the number of management indicators has increased from 12 to 28. Information is available for the 185 participating agencies at http://www.pigoo.gob.mx/. The quality of service offered by an operating agency can be measured according to the following criteria: the efficiency and effectiveness with which it provides water and collects and treats wastewater; the satisfaction of its customers; whether the water supply is continuous in terms of quantity and quality; knowledge of all elements that make up its infrastructure; whether there is a reliable record of its users; knowledge of how much water is produced and how much is delivered to consumers; whether it uses the full capacity of its treatment units; whether all complaints from users are addressed in a reasonable time and in turn if payment is received for the service; and the ability to recoup all operating, maintenance and administrative costs of the system. The webpage provides, among other options, the possibility of comparing indicators. Information can also be found in the geographical search section, where it is possible to use search filters related to demographical and geographical aspects, as well as to examine the value ranges of the management indicators. The present article will address the diverse topics covered by PIGOO and provide an analysis of the results

Sustainable Higher Education Development through Technology Enhanced Learning

[EN] Higher education is incorporating Information and Communication Technology (ICT) at a fast rate for different purposes. Scientific papers include within the concept of Technology Enhanced Learning (TEL) the myriad applications of information and communication technology, e-resources, and pedagogical approaches to the development of education. TEL¿s specific application to higher education is especially relevant for countries under rapid development for providing quick and sustainable access to quality education (UN sustainable development goal 4). This paper presents the research results of an online pedagogical experience in collaborative academic research for analyzing good practice in TEL-supported higher education development. The results are obtained through a pilot implementation providing curated data on TEL competency¿s development of faculty skills and analysis of developing sustainable higher education degrees through TEL cooperation, for capacity building. Given the increased volume and complexity of the knowledge to be delivered, and the exponential growth of the need for skilled workers in emerging economies, online training is the most effective way of delivering a sustainable higher education. The results of the PETRA Erasmus+ capacity-building project provides evidence of a successful implementation of a TEL-supported methodology for collaborative faculty development focused on future online degrees built collaboratively and applied locally.This research was co-funded by the European Commission through the Erasmus+ KA2 project "Promoting Excellence in Teaching and Learning in Azerbaijani Universities (PETRA)" project number 573630-EPP-1-2016-1-ES-EPPKA2-CBHE-JP.Orozco-Messana, J.; Martínez-Rubio, J.; Gonzálvez-Pons, AM. (2020). Sustainable Higher Education Development through Technology Enhanced Learning. Sustainability. 12(9):1-13. https://doi.org/10.3390/su12093600S113129Abdullah, F., & Ward, R. (2016). Developing a General Extended Technology Acceptance Model for E-Learning (GETAMEL) by analysing commonly used external factors. Computers in Human Behavior, 56, 238-256. doi:10.1016/j.chb.2015.11.036Becker, H. J., & Ravitz, J. (1999). The Influence of Computer and Internet Use on Teachers’ Pedagogical Practices and Perceptions. Journal of Research on Computing in Education, 31(4), 356-384. doi:10.1080/08886504.1999.10782260Mumford, S., & Dikilitaş, K. (2020). Pre-service language teachers reflection development through online interaction in a hybrid learning course. Computers & Education, 144, 103706. doi:10.1016/j.compedu.2019.103706Lee, D., Watson, S. L., & Watson, W. R. (2020). The Relationships Between Self-Efficacy, Task Value, and Self-Regulated Learning Strategies in Massive Open Online Courses. The International Review of Research in Open and Distributed Learning, 21(1), 23-39. doi:10.19173/irrodl.v20i5.4389Passey, D. (2019). Technology‐enhanced learning: Rethinking the term, the concept and its theoretical background. British Journal of Educational Technology, 50(3), 972-986. doi:10.1111/bjet.12783Lai, Y.-C., & Peng, L.-H. (2019). Effective Teaching and Activities of Excellent Teachers for the Sustainable Development of Higher Design Education. Sustainability, 12(1), 28. doi:10.3390/su12010028Lee, S., Lee, H., & Kim, T. (2018). A Study on the Instructor Role in Dealing with Mixed Contents: How It Affects Learner Satisfaction and Retention in e-Learning. Sustainability, 10(3), 850. doi:10.3390/su10030850“Continuous Improvement in Teaching Strategies through Lean Principles”. Teaching & Learning Symposium, University of Southern Indiana http://hdl.handle.net/20.500.12419/455The DeLone and McLean Model of Information Systems Success: A Ten-Year Update. (2003). Journal of Management Information Systems, 19(4), 9-30. doi:10.1080/07421222.2003.11045748Goodman, J., Melkers, J., & Pallais, A. (2019). Can Online Delivery Increase Access to Education? Journal of Labor Economics, 37(1), 1-34. doi:10.1086/698895Alexander, J., Barcellona, M., McLachlan, S., & Sackley, C. (2019). Technology-enhanced learning in physiotherapy education: Student satisfaction and knowledge acquisition of entry-level students in the United Kingdom. Research in Learning Technology, 27(0). doi:10.25304/rlt.v27.2073How Can Adaptive Platforms Improve Student Learning Outcomes? A Case Study of Open Educational Resources and Adaptive Learning Platforms https://ssrn.com/abstract=3478134Sun, A., & Chen, X. (2016). Online Education and Its Effective Practice: A Research Review. Journal of Information Technology Education: Research, 15, 157-190. doi:10.28945/3502EU Commission https://ec.europa.eu/education/education-in-the-eu/digital-education-action-plan_enEssence Project https://husite.nl/essence/Orozco-Messana, J., de la Poza-Plaza, E., & Calabuig-Moreno, R. (2020). Experiences in Transdisciplinary Education for the Sustainable Development of the Built Environment, the ISAlab Workshop. Sustainability, 12(3), 1143. doi:10.3390/su12031143Kurilovas, E., & Kubilinskiene, S. (2020). Lithuanian case study on evaluating suitability, acceptance and use of IT tools by students – An example of applying Technology Enhanced Learning Research methods in Higher Education. Computers in Human Behavior, 107, 106274. doi:10.1016/j.chb.2020.10627

Analisis Pengaruh Quality, Image, Brand Equity, dan Value terhadap Loyalitas Seller sebagai Salah Satu Partner E-marketplace di Lazada Indonesia

Penelitian ini bertujuan untuk mengetahui pengaruh dari beberapa faktor yaitu quality, image, brand equity dan value terhadap loyalitas seller sebagai salah satu partner e-marketplace di Lazada Indonesia. Sampel diambil dengan menggunakan metode purposive sampling, dengan jumlah sampel sebanyak 82 responden. Teknik pengumpulan data menggunakan kuesioner dan literatur. Metode analisis yang digunakan adalah metode analisis regresi berganda untuk mengetahui pengaruh antara variabel-variabel bebas terhadap variabel terikat. Hasil penelitian ini menunjukkan bahwa; 1). Kualitas e-marketplace tidak berpengaruh positif dan siginifikan terhadap loyalitas seller 2). Citra Perusahaan penyedia e-marketplace berpengaruh positif dan signifikan terhadap loyalitas seller 3). Ekuitas brand Perusahaan e-marketplace berpengaruh positif dan signifikan terhadap loyalitas seller 4). Nilai yang dimiliki oleh Perusahaan e-marketplace berpengaruh positif dan signifikan terhadap loyalitas seller 5). Kualitas Pelayanan, citra Perusahaan, ekuitas brand dan nilai Perusahaan secara bersama-sama berpengaruh positif dan signifikan terhadap loyalitas seller sebagai salah satu partner e-marketplace di Lazada Indonesia. Loyalitas seller sebagai salah satu partner e-marketplace di Lazada Indonesia terbukti dipengaruhi oleh keempat variabel yang diteliti yaitu sebesar 74% dan sisanya 26% dipengaruhi oleh faktor atau variabel-variabel lainnya.Kata Kunci: Quality, Image, Brand Equity, Value, Loyalitas Seller2 This study aims to determine the effect of e-service quality, image, brand equity, and value to seller's loyalty as a partner in Lazada Indonesia e-marketplace. Samples were taken by using purposive sampling method, with the total number of sample is 82 respondents. The technique of collecting data is using questionnaires and literatures. The analytical method that used in this research is multiple regression analysis to determine the effect of independent variables on the dependent variable. The results of this study indicate that; 1). E-service quality does not affect significantly on seller's loyalty. 2). Image has a possitive and significant effect on seller's loyalty. 3). Brand Equity has a possitive and significant effect on seller's loyalty. 4). Value has a possitive and significant effect on seller's loyalty. 5). E-Service quality, value, brand equity, and value jointly has a positive and significant effect on seller's loyalty as a partner in Lazada Indonesia e-marketplace. The seller's loyalty shown to be affected by the independent variables in this study at 74% and 26% is influenced by other factors or variables.Keywords: Quality, Image, Brand Equity, Value, Seller's Loyalty DAFTAR PUSTAKA Arikunto, Suharsimi. 2006. Prosedur Penelitian Suatu Pendekatan Praktik. Jakarta: Rineka Cipta. Aydın Erdal, and Savrul Burcu Kilinç, 2014. The Relationship between Globalization and E-Commerce: Turkish Case, Procedia - Social and Behavioral Sciences 150 1267 – 1276 Bresolles Grégory, Durrieu François, Senecal Sylvain. 2014. A consumer typology based on e-service quality and e-satisfaction. Journal of Retailing and Consumer Services 21, 889–896 Brunn Peter, Jensen Martin, Skovgaard Jakob. 2002. e-Marketplaces: Crafting A Winning Strategy. European Management Journal Vol. 20, No. 3, pp. 286–298 Cunha. 2012. An E-marketplace of Healthcare and Social Care Services: the perceived interest. Procedia Technology 5, 959 – 966 Chi Hsin Kuang, Yeh Huery Ren, Yang Ya Ting. 2009. The Impact of Brand Awareness on Consumer Purchase Intention: The Mediating Effect of Perceived Quality and Brand Loyalty. The Journal of International Management Studies, Volume 4, Number 1 Chien Shu-Hua, Chen Ying-Hueih, Hsu Chin-Yen. 2012. Exploring the impact of trust and relational embeddedness in e-marketplaces: An empirical study in Taiwan. Industrial Marketing Management 41, 460–468 Chircu Alina.M., Mahajan Vijay. 2006. Managing electronic commerce retail transaction costs for customer value. Decision Support Systems 42, 898– 914 D'ambra John, Ramburuth, Prem., & Vatanasakdakul, Savanid. 2010. IT Doesn't Fit! The Influence of Culture on B2B in Thailand. Journal of Global Information Technology Management (Ivy League Publishing). 10-38 Ghozali, Imam. 2006. Aplikasi Analisis Multivariate dengan Sess. Cetakan Keempat. Semarang: Badan Penerbit Universitas Diponogoro ------------------. 2011. Aplikasi Analisis Multivariate dengan Program IBM SPSS19, Badan Penerbit Universitas Diponegoro, Semarang. ------------------. 2005. Aplikasi Analisis Multivariate Dengan Program SPSS. Semarang: UNDIP Goes Paulo, Tu Yanbin, Tung Y.Alex. 2013. Seller heterogeneity in electronic marketplaces: A study of new and experienced sellers in eBay. Decision Support Systems 56, 247–258 Gunasekaran, A., Marri, H. B., McGaughey, R. E., & Nebhwani, M. D. 2002. E-Commerce and its impact on operations management. International Journal of Production Economics, 75,185–197. Hashemi Malayeri, B dan Bastani, F.2000. An introduction to the Internet and the World Wide Web, Part I, Journal of Medical Sciences, TarbiatModarres University, Summer 77, Issue 1, pp. 111. Ho Shu-Chun, and Kauffman Robert.J. 2010. Internet-based selling technology and e-commerce growth: a hybrid growth theory approach with cross-model inference. Inf Technol Manag, 12:409–429 Hong Ilyoo B. 2015. Understanding the consumer's online merchant selection process: The roles of product involvement, perceived risk, and trust expectation. International Journal of Information Management 35, 322–336 Janita M.Soledad, and Miranda F.Javier. 2013. The antecedents of client loyalty in business-to-business (B2B) electronic marketplaces. Industrial Marketing Management 42 814–823 Juntunen Mari, Juntunen Jouni, Juga Jari. 2010. Corporate brand equity and loyalty in B2B markets: A study amonglogistics service purchasers. Macmillan Publishers Ltd. Brand Management Vol. 18, 4/5, 300–311 Malhotra, Naresh, dan Birks, David, 2007. Marketing Research: An Applied Orientation 3rd Edition. London: Practice Hall Nam Janghyeon, Ekinci Yuksel, Whyatt Georgina. 2011. Brand Equity, Brand Loyalty and Consumer Satisfaction. Annals of Tourism Research, Vol. 38, No. 3, pp. 1009–1030 Parasuraman, A., Zeithaml, V. A., & Malhotra, A. (2005). E-S-QUAL a multiple-item scale for assessing electronic service quality. Journal of Service Research, 7(3), 213–233. Pradiani, Theresia. 2014. Pengaruh Trait Competitiveness Terhadap Sales Performance (Studi Kasus di PT Allianz Life Indonesia). Jurnal JIBEKA, volume 8, 55 – 62. Rauyruen Papassapa, Miller Kenneth.E, Groth Markus. 2009. B2B services: linking service loyalty and brand equity, Journal of Service Marketing 23/3 175–186 Rayport, Jeffrey F and Jaworski, Bernard J. 2002. Introduction to E-commerce. Mcgraw Hill Rong Huang and Emine Sarigollu. 2011. How Brand Awareness Relates to Market Outcome, Brand Equity and the Marketing Mix. Journal of Business Research, vol.65, pp.92-99. S. Muylle, A. Basu, 2008. Online support for business processes by electronic intermediaries, Decision Support Systems 45 (4) 845–857. Savrul Mesut, Incekara Ahmet, Sener Sefer. 2014. The Potential of E-Commerce for SMEs in a Globalizing Business Environment, Procedia - Social and Behavioral Sciences 150 35 – 45 Sekaran, Uma, Bougie, Roger, 2010. Research methods for business: a skill building approach. Bandung: Alfabeta Severi Erfan, and Ling Kwek Choon. 2013. The Mediating Effects of Brand Association, Brand Loyalty, Brand Image and Perceived Quality on Brand Equity, Asian Social Science; Vol. 9, No. 3; 2013 Sugiyono. 2002. Metode Penelitian Administrasi. Bandung: CV Alfabeta ------------. 2008. Metode Penelitian Bisnis. Cetakan Keduabelas. Bandung: Alfabeta -----------. 2010. Metode Penelitian Kuantitatif Kualitatif & RND. Bandung: Alfabeta Syuhada Ahmad Anshorimuslim, dan Gambetta Windy. 2013. Online Marketplace for Indonesian Micro Small and Medium Enterprises Based on Social Media. Procedia Technology 11, 446 – 454 Tabachnick BG dan Fidel L.S, 2007. “Using Multivariate Statistic” (Fifth Edition) USA: Pearson Eduction Inc. Umar, Husein. 200. Metodologi Penelitian Untuk Skripsi dan Tesis Bisnis, Jakarta: PT. Gramedia Pustaka. White, A., Daniel, E., Ward, J., & Wilson, H., 2007. The adoption of consortium B2B emarketplaces: An exploratory study. Journal of Strategic Information Systems, 16, 71–103. Wu, Jen-Her., & Hisa, Tzyh-lih. 2004. Analysis of E-commerce innovation and impact: a hypercube model, Electronic Commerce Research and Applications Volume 3, Issue 4, Pages 389–404 Wang Shan, and Archer Norm. 2007. Business-to-business collaboration through electronic marketplaces: An exploratory study. Journal of Purchasing & Supply Management 13 113–126 Zhao Jing, Wang Shan, Huang Wilfred.V. 2008. A study of B2B e-market in China: E-commerce process perspective. Information & Management 45, 242–248 Zhao Kexin, Xia Mu, Shaw Michael.J., Subramaniam Chandrasekar. 2009. The sustainability of B2B e-marketplaces: Ownership structure, market competition, and prior buyer–seller connections. Decision Support Systems 47, 105–114 Zikmund, William G. 2003. Customer Relationship Management: Integrating Marketing Strategy and Information Technology. New Jersey: John Wiley and Sons Zuo Wenming, Huang Qiuping, Fan Chang, Zhang Zhenpeng. 2013. 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Semi-automatic assessment of unrestrained Java code: a Library, a DSL, and a workbench to assess exams and exercises

© ACM 2015. This is the author's version of the work. It is posted here for your personal use. Not for redistribution. The definitive Version of Record was published in http://dx.doi.org/10.1145/2729094.2742615Automated marking of multiple-choice exams is of great interest in university courses with a large number of students. For this reason, it has been systematically implanted in almost all universities. Automatic assessment of source code is however less extended. There are several reasons for that. One reason is that almost all existing systems are based on output comparison with a gold standard. If the output is the expected, the code is correct. Otherwise, it is reported as wrong, even if there is only one typo in the code. Moreover, why it is wrong remains a mystery. In general, assessment tools treat the code as a black box, and they only assess the externally observable behavior. In this work we introduce a new code assessment method that also verifies properties of the code, thus allowing to mark the code even if it is only partially correct. We also report about the use of this system in a real university context, showing that the system automatically assesses around 50% of the work.This work has been partially supported by the EU (FEDER) and the Spanish Ministerio de Economíay Competitividad (Secretaría de Estado de Investigación, Desarrollo e Innovación) under grant TIN2013-44742-C4-1-R and by the Generalitat Valenciana under grant PROMETEOII2015/013. David Insa was partially supported by the Spanish Ministerio de Educación under FPU grant AP2010-4415.Insa Cabrera, D.; Silva, J. (2015). Semi-automatic assessment of unrestrained Java code: a Library, a DSL, and a workbench to assess exams and exercises. ACM. https://doi.org/10.1145/2729094.2742615SK. A Rahman and M. Jan Nordin. A review on the static analysis approach in the automated programming assessment systems. In National Conference on Programming 07, 2007.K. Ala-Mutka. A survey of automated assessment approaches for programming assignments. In Computer Science Education, volume 15, pages 83--102, 2005.C. Beierle, M. Kula, and M. Widera. Automatic analysis of programming assignments. In Proc. der 1. E-Learning Fachtagung Informatik (DeLFI '03), volume P-37, pages 144--153, 2003.J. Biggs and C. Tang. Teaching for Quality Learning at University : What the Student Does (3rd Edition). In Open University Press, 2007.P. Denny, A. Luxton-Reilly, E. Tempero, and J. Hendrickx. CodeWrite: Supporting student-driven practice of java. In Proceedings of the 42nd ACM technical symposium on Computer science education, pages 09--12, 2011.R. Hendriks. Automatic exam correction. 2012.P. Ihantola, T. Ahoniemi, V. Karavirta, and O. Seppala. Review of recent systems for automatic assessment of programming assignments. In Proceedings of the 10th Koli Calling International Conference on Computing Education Research, pages 86--93, 2010.H. Kitaya and U. Inoue. An online automated scoring system for Java programming assignments. In International Journal of Information and Education Technology, volume 6, pages 275--279, 2014.M.-J. Laakso, T. Salakoski, A. Korhonen, and L. Malmi. Automatic assessment of exercises for algorithms and data structures - a case study with TRAKLA2. In Proceedings of Kolin Kolistelut/Koli Calling - Fourth Finnish/Baltic Sea Conference on Computer Science Education, pages 28--36, 2004.Y. Liang, Q. Liu, J. Xu, and D. Wang. The recent development of automated programming assessment. In Computational Intelligence and Software Engineering, pages 1--5, 2009.K. A. Naudé, J. H. Greyling, and D. Vogts. Marking student programs using graph similarity. In Computers & Education, volume 54, pages 545--561, 2010.A. Pears, S. Seidman, C. Eney, P. Kinnunen, and L. Malmi. Constructing a core literature for computing education research. In SIGCSE Bulletin, volume 37, pages 152--161, 2005.F. Prados, I. Boada, J. Soler, and J. Poch. Automatic generation and correction of technical exercices. In International Conference on Engineering and Computer Education (ICECE 2005), 2005.M. Supic, K. Brkic, T. Hrkac, Z. Mihajlovic, and Z. Kalafatic. Automatic recognition of handwritten corrections for multiple-choice exam answer sheets. In Information and Communication Technology, Electronics and Microelectronics (MIPRO), pages 1136--1141, 2014.S. Tung, T. Lin, and Y. Lin. An exercise management system for teaching programming. In Journal of Software, 2013.T. Wang, X. Su, Y. Wang, and P. Ma. Semantic similarity-based grading of student programs. In Information and Software Technology, volume 49, pages 99--107, 2007

Understanding Critical Variables for Customer Relationship Management in Higher Education Institution from Employees Perspective

The aim of this paper is to evaluate the critical success factors and investigate the benefits that might be gained once implementing Electronic Customer Relationship Management at HEI from employee perspective. The study conducted at Al Quds Open University in Palestine and data collected from (300) employee through a questionnaire which consist of four variables. A number of statistical tools were intended for hypotheses testing and data analysis, including Spearman correlation coefficient for Validity, reliability correlation using Cronbach’s alpha, and Frequency and Descriptive analysis. The overall findings of the current study show that all the features were important for staff and it was critical success factors, at the same time, websites were providing all the features discussed by the theory whereas staff showed their willingness to use those features if provided. It is also discovered that implementing Electronic Customer Relationship Management can cause staff retention, were provided efficiently and needed to be improved. Research limitations: The survey findings were based on QOU employee in Palestine, UAE and KSA branches not included in the study