Service Robots in the Hospitality Industry: An Exploratory Literature Review

The service sector is changing drastically due the use of robotics and other technologies, such as Artificial Intelligence (AI), Internet of things (IoT), Big Data and Biometrics. Consequently, further research opportunities in the service industry domain are also expected. In light of the above, the purpose of this paper is to explore the potentialities and limitations of service robots in the hospitality industry. To this end, this paper uses a conceptual approach based on a literature review. As a result, we found that in contexts of high customer contact, service robots should be considered to perform standardized tasks due to social/emotional and cognitive/analytical complexity. The hospitality industry is therefore considered closely related to empathic intelligence, as the integration of service robots has not yet reached the desired stage of service delivery. In a seemingly far-fetched context of our reality, organizations will have to decide whether the AI will allow the complete replacement of humans with robots capable of performing the necessary cognitive and emotional tasks. Or investing in balanced capacities by integrating robot-human systems that seems a reasonable option these days.info:eu-repo/semantics/publishedVersio

Designing Sound for Social Robots: Advancing Professional Practice through Design Principles

Sound is one of the core modalities social robots can use to communicate with the humans around them in rich, engaging, and effective ways. While a robot's auditory communication happens predominantly through speech, a growing body of work demonstrates the various ways non-verbal robot sound can affect humans, and researchers have begun to formulate design recommendations that encourage using the medium to its full potential. However, formal strategies for successful robot sound design have so far not emerged, current frameworks and principles are largely untested and no effort has been made to survey creative robot sound design practice. In this dissertation, I combine creative practice, expert interviews, and human-robot interaction studies to advance our understanding of how designers can best ideate, create, and implement robot sound. In a first step, I map out a design space that combines established sound design frameworks with insights from interviews with robot sound design experts. I then systematically traverse this space across three robot sound design explorations, investigating (i) the effect of artificial movement sound on how robots are perceived, (ii) the benefits of applying compositional theory to robot sound design, and (iii) the role and potential of spatially distributed robot sound. Finally, I implement the designs from prior chapters into humanoid robot Diamandini, and deploy it as a case study. Based on a synthesis of the data collection and design practice conducted across the thesis, I argue that the creation of robot sound is best guided by four design perspectives: fiction (sound as a means to convey a narrative), composition (sound as its own separate listening experience), plasticity (sound as something that can vary and adapt over time), and space (spatial distribution of sound as a separate communication channel). The conclusion of the thesis presents these four perspectives and proposes eleven design principles across them which are supported by detailed examples. This work contributes an extensive body of design principles, process models, and techniques providing researchers and designers with new tools to enrich the way robots communicate with humans

Materialising data experience through textile thinking

In our digitally enabled lives, we are constantly entering into relationships and interacting with data. With little regard for their technical ability, consumers are obliged to accept and live with data experience. Digital literacy and information technology skills help to navigate these technologies, but little is known about the intimate practices of interacting with data from digital systems. The aim of this practice-based research is to identify how knowledge and experience of physical materials can offer novel processes and value to progress communications regarding digital use. This study draws on theory and practice from textile design and sets out to position textiles as a research discipline. Embodied methods are used to explore human relationships with textiles and materials to create physical representations which can be used to generate and share insights from people’s varied engagements with technology and data. Findings are presented which are valuable to the fields of both textile design and the field of data physicalisation. The methods employed engage the human body as a research tool using the senses to explore and create meaningful experiences with technology. Material handling, modelmaking, workshops and sensory ethnography, all captured on film, facilitate an embodied approach to explore the experience of data. Through this approach, alternative readings of everyday technology emerge. The theoretical contribution of this thesis is the paradigm of textile thinking as a research methodology. Textile thinking refers to the actions and mindset of textile designers. In this study the tacit knowledge employed by textile designers is presented as a challenge for reporting on design activity and is responded to through the use of embodied methods for engaging materials in research. Textile thinking approaches are embodied in practical experiments which invited people to express how they engage emotionally in relationships with technology and data. The field of textile design is interrogated to identify the unique characteristics of the discipline which are valuable research tools. Practical research shows that physical data representations enhanced through material choice can be used as opportunities for engagement to examine how people connect emotionally with information. The findings showed that this methodology increased the likelihood of sharing insights into the use of digital products and could be used to elicit emotional responses to technology and data experience. The types of responses included childhood memories, sensations, individual insights into the comfort of technology and engagement with information. This broader understanding shows how this approach can be used by designers, to stimulate an interest in using data and to improve engagement with the digital world through design. The outcomes offer new references and broader perspectives for textile design as a research discipline, supporting a paradigm shift to explore and accept new ways of approaching research and developing design theory

Haptic Media Scenes

The aim of this thesis is to apply new media phenomenological and enactive embodied cognition approaches to explain the role of haptic sensitivity and communication in personal computer environments for productivity. Prior theory has given little attention to the role of haptic senses in influencing cognitive processes, and do not frame the richness of haptic communication in interaction design—as haptic interactivity in HCI has historically tended to be designed and analyzed from a perspective on communication as transmissions, sending and receiving haptic signals. The haptic sense may not only mediate contact confirmation and affirmation, but also rich semiotic and affective messages—yet this is a strong contrast between this inherent ability of haptic perception, and current day support for such haptic communication interfaces. I therefore ask: How do the haptic senses (touch and proprioception) impact our cognitive faculty when mediated through digital and sensor technologies? How may these insights be employed in interface design to facilitate rich haptic communication? To answer these questions, I use theoretical close readings that embrace two research fields, new media phenomenology and enactive embodied cognition. The theoretical discussion is supported by neuroscientific evidence, and tested empirically through case studies centered on digital art. I use these insights to develop the concept of the haptic figura, an analytical tool to frame the communicative qualities of haptic media. The concept gauges rich machine- mediated haptic interactivity and communication in systems with a material solution supporting active haptic perception, and the mediation of semiotic and affective messages that are understood and felt. As such the concept may function as a design tool for developers, but also for media critics evaluating haptic media. The tool is used to frame a discussion on opportunities and shortcomings of haptic interfaces for productivity, differentiating between media systems for the hand and the full body. The significance of this investigation is demonstrating that haptic communication is an underutilized element in personal computer environments for productivity and providing an analytical framework for a more nuanced understanding of haptic communication as enabling the mediation of a range of semiotic and affective messages, beyond notification and confirmation interactivity

Gender in 21st century animated children's cinema

This e-book is the product of the activities carried out in the elective MA course 'Gender Studies: New Sexualities/New Textualities', taught in the Autumn/Winter semester of the academic year 2020-21, within the MA in Advanced English Studies of the Universitat Autònoma de Barcelona. This collective volume authored by the students is focused on how gender is represented in current 21st century Anglophone animated children's cinema. The 57 films dealt with cover the period 2001-2020, from 'Monsters Inc' to 'Onward', and include analyses of film by Disney, Pixar, DreamWorks, Illumination Studios, Laika Studios, Blue Sky Studios and others

(In)formal perceptions and arguments on tourism governance multifaceted concept

A brief exploratory approach to (in)formal perceptions and arguments on tourism governance multifaceted concep

Emotional intelligence for pastoral leadership : an evaluative study of the teaching modules on emotional intelligence for pastoral leaders at Seoul Theological Seminary in South Korea

https://place.asburyseminary.edu/ecommonsatsdissertations/2412/thumbnail.jp

Employees on social media: A multi-spokespeople model of CSR communication

Increasing societal and stakeholder expectations, along with easy access to information through social media, means corporations are asked for more information. The traditional approach to CSR communication, with corporations controlling what and how much to share with stakeholders has been restructured by social media, with stakeholders taking control. As legitimacy on social media is created through the positive and negative judgements of stakeholders, corporations must plan how to meet stakeholder demands for information effectively and legitimately, and this includes choosing appropriate spokespeople. Corporations in India have now turned towards their employees as CSR spokespeople. By encouraging employee activity on social media, these corporations are attempting to meet stakeholder demands and generate legitimacy through spokespeople whom stakeholders perceive as equals. This article examines that strategy and discusses its viability of using employees as spokespeople for CSR communication and engagement with stakeholder

Continuing Medical Education (CME): An exploration of method in teaching empathy to first year residents in a Singapore hospital

Knowledge and skills can be taught. What of character or personality – can desirable personality traits like empathy be taught? Studies show that there is a deterioration of medical students’ and residents’ self-perceived empathy during clinical training. The first stage of the study aimed to compare the levels of empathy of Post-Graduate Year 1 (PGY1) doctors in a public hospital pre- and post-teaching. In complement, we explored the empathy learning experience of doctors in an environment with their colleagues from all job groups present. Stage 1 - Initial small-scale data was gathered in a mixed method study with 21 PGY1s (using the Jefferson Scale of Physician Empathy (JSPE), whilst their patients were asked to fill the Jefferson Scale of Patient Perceived Physician Empathy (JSPPPE). Equal and randomised test and control groups were formed. The test group of PGY1s were asked to view a teaching video online, after which they filled a qualitative reflective feedback form. The survey exercise was repeated to obtain post-intervention empathy scores. Findings: a heightened awareness about the doctor-patient relationship in the PGY1s who viewed the video; PGY1s’ self-assessed empathy levels do not correlate with their patients’ assessments. In Stage 2, using the classroom as a laboratory for teaching empathy, we explored what actually occurs during the learning and post-learning (reflection, practice change) experiences for doctors and their colleagues. Data was collected from five focus group discussions. The teaching of empathy is necessary in sustaining empathetic care throughout doctors’ training and career. Although some patients may not want empathy, we need to explore ways of arousing awareness of self and others, of curiosity, of imagination, and to promote reflection in practice – these contribute to restoring hope in humanistic care. Leaders in medical education and clinical tutors should closely monitor the hidden curriculum (and other organizational and systemic challenges) as well as ensure physician wellbeing whilst enacting a curriculum change in order to incorporate the teaching of empathy to residents, their peers, and colleagues

Genndy Tartakovsky

Genndy Tartakovsky is widely regarded as a pioneer in contemporary Western animation of the 20th and 21st centuries. His groundbreaking and prolific output, ranging from Dexter's Laboratory to Samurai Jack and Sym-Bionic Titan, has become a mainstay of contemporary animated programming, and collectively, the cornerstone of both titans of the industry such as Cartoon Network and Adult Swim. This open access book draws attention to the comparatively mysterious figure of this creator, while simultaneously celebrating his singular vision, mastery of formal technique, genre sensitivity, personal stylistic flair, and how these aesthetic and narrative elements combine to produce what the author calls an 'animation of sincerity' in all his works. The ebook editions of this book are available open access under a CC BY-NC-ND 4.0 licence on www.bloomsburycollections.com