Five guidelines to improve context-aware process selection: an Australian banking perspective

As the first phase in the Business Process Management (BPM) lifecycle, process identification addresses the problem of identifying which processes to prioritize for improvement. Process selection plays a critical role in this phase, but it is a step with known pitfalls. Decision makers rely frequently on subjective criteria, and their knowledge of the alternative processes put forward for selection is often inconsistent. This leads to poor quality decision-making and wastes resources. In recent years, a rejection of a one-size-fits-all approach to BPM in favor of a more context-aware approach has gained significant academic attention. In this study, the role of context in the process selection step is considered. The context is qualitative, subjective, sensitive to decision-making bias and politically charged. We applied a design-science approach and engaged industry decision makers through a combination of research methods to assess how different configurations of process inputs influence and ultimately improve the quality of the process selection step. The study highlights the impact of framing effects on context and provides five guidelines to improve effectiveness.Comment: 16 pages, 5 figures, 3 table

Usability analysis of contending electronic health record systems

In this paper, we report measured usability of two leading EHR systems during procurement. A total of 18 users participated in paired-usability testing of three scenarios: ordering and managing medications by an outpatient physician, medicine administration by an inpatient nurse and scheduling of appointments by nursing staff. Data for audio, screen capture, satisfaction rating, task success and errors made was collected during testing. We found a clear difference between the systems for percentage of successfully completed tasks, two different satisfaction measures and perceived learnability when looking at the results over all scenarios. We conclude that usability should be evaluated during procurement and the difference in usability between systems could be revealed even with fewer measures than were used in our study. © 2019 American Psychological Association Inc. All rights reserved.Peer reviewe

Impact of Human and Other Disturbance on Behaviour and Heart Rate of Incubating Adélie Penguins (Pygoscelis adeliae)

The study presented here provides qualitative and quantitative evidence on existence and extent of incubating Adélie penguins’ behavioural and heart rate responses to human and conspecific disturbance, and additionally reports observations on disturbance by predators and aircraft noise

Research in the Archival Multiverse

Over the past 15 years, the field of archival studies around the world has experienced unprecedented growth within the academy and within the profession, and archival studies graduate education programs today have among the highest enrolments in any information field. During the same period, there has also been unparalleled expansion and innovation in the diversity of methods and theories being applied in archival scholarship. Global in scope, Research in the Archival Multiverse compiles critical and reflective essays across a wide range of emerging research areas and interests in archival studies; it aims to provide current and future archival academics with a text addressing possible methods and theoretical frameworks that have been and might be used in archival scholarship and research