A study of interface support mechanisms for interactive information retrieval

Advances in search technology have meant that search systems can now offer assistance to users beyond simply retrieving a set of documents. For example, search systems are now capable of inferring user interests by observing their interaction, offering suggestions about what terms could be used in a query, or reorganizing search results to make exploration of retrieved material more effective. When providing new search functionality, system designers must decide how the new functionality should be offered to users. One major choice is between (a) offering automatic features that require little human input, but give little human control; or (b) interactive features which allow human control over how the feature is used, but often give little guidance over how the feature should be best used. This article presents a study in which we empirically investigate the issue of control by presenting an experiment in which participants were asked to interact with three experimental systems that vary the degree of control they had in creating queries, indicating which results are relevant in making search decisions. We use our findings to discuss why and how the control users want over search decisions can vary depending on the nature of the decisions and the impact of those decisions on the user's search

Evaluating implicit feedback models using searcher simulations

In this article we describe an evaluation of relevance feedback (RF) algorithms using searcher simulations. Since these algorithms select additional terms for query modification based on inferences made from searcher interaction, not on relevance information searchers explicitly provide (as in traditional RF), we refer to them as implicit feedback models. We introduce six different models that base their decisions on the interactions of searchers and use different approaches to rank query modification terms. The aim of this article is to determine which of these models should be used to assist searchers in the systems we develop. To evaluate these models we used searcher simulations that afforded us more control over the experimental conditions than experiments with human subjects and allowed complex interaction to be modeled without the need for costly human experimentation. The simulation-based evaluation methodology measures how well the models learn the distribution of terms across relevant documents (i.e., learn what information is relevant) and how well they improve search effectiveness (i.e., create effective search queries). Our findings show that an implicit feedback model based on Jeffrey's rule of conditioning outperformed other models under investigation

A granular approach to web search result presentation

In this paper we propose and evaluate interfaces for presenting the results of web searches. Sentences, taken from the top retrieved documents, are used as fine-grained representations of document content and, when combined in a ranked list, to provide a query-specific overview of the set of retrieved documents. Current search engine interfaces assume users examine such results document-by-document. In contrast our approach groups, ranks and presents the contents of the top ranked document set. We evaluate our hypotheses that the use of such an approach can lead to more effective web searching and to increased user satisfaction. Our evaluation, with real users and different types of information seeking scenario, showed, with statistical significance, that these hypotheses hold

Image retrieval by hypertext links

This paper presents a model for retrieval of images from a large World Wide Web based collection. Rather than considering complex visual recognition algorithms, the model presented is based on combining evidence of the text content and hypertext structure of the Web. The paper shows that certain types of query are amply served by this form of representation. It also presents a novel means of gathering relevance judgements

Applying digital content management to support localisation

The retrieval and presentation of digital content such as that on the World Wide Web (WWW) is a substantial area of research. While recent years have seen huge expansion in the size of web-based archives that can be searched efficiently by commercial search engines, the presentation of potentially relevant content is still limited to ranked document lists represented by simple text snippets or image keyframe surrogates. There is expanding interest in techniques to personalise the presentation of content to improve the richness and effectiveness of the user experience. One of the most significant challenges to achieving this is the increasingly multilingual nature of this data, and the need to provide suitably localised responses to users based on this content. The Digital Content Management (DCM) track of the Centre for Next Generation Localisation (CNGL) is seeking to develop technologies to support advanced personalised access and presentation of information by combining elements from the existing research areas of Adaptive Hypermedia and Information Retrieval. The combination of these technologies is intended to produce significant improvements in the way users access information. We review key features of these technologies and introduce early ideas for how these technologies can support localisation and localised content before concluding with some impressions of future directions in DCM

Challenges in Bridging Social Semantics and Formal Semantics on the Web

This paper describes several results of Wimmics, a research lab which names stands for: web-instrumented man-machine interactions, communities, and semantics. The approaches introduced here rely on graph-oriented knowledge representation, reasoning and operationalization to model and support actors, actions and interactions in web-based epistemic communities. The re-search results are applied to support and foster interactions in online communities and manage their resources

How users assess web pages for information-seeking

In this paper, we investigate the criteria used by online searchers when assessing the relevance of web pages for information-seeking tasks. Twenty four participants were given three tasks each, and indicated the features of web pages which they employed when deciding about the usefulness of the pages in relation to the tasks. These tasks were presented within the context of a simulated work-task situation. We investigated the relative utility of features identified by participants (web page content,structure and quality), and how the importance of these features is affected by the type of information-seeking task performed and the stage of the search. The results of this study provide a set of criteria used by searchers to decide about the utility of web pages for different types of tasks. Such criteria can have implications for the design of systems that use or recommend web pages

The Partial Evaluation Approach to Information Personalization

Information personalization refers to the automatic adjustment of information content, structure, and presentation tailored to an individual user. By reducing information overload and customizing information access, personalization systems have emerged as an important segment of the Internet economy. This paper presents a systematic modeling methodology - PIPE (`Personalization is Partial Evaluation') - for personalization. Personalization systems are designed and implemented in PIPE by modeling an information-seeking interaction in a programmatic representation. The representation supports the description of information-seeking activities as partial information and their subsequent realization by partial evaluation, a technique for specializing programs. We describe the modeling methodology at a conceptual level and outline representational choices. We present two application case studies that use PIPE for personalizing web sites and describe how PIPE suggests a novel evaluation criterion for information system designs. Finally, we mention several fundamental implications of adopting the PIPE model for personalization and when it is (and is not) applicable.Comment: Comprehensive overview of the PIPE model for personalizatio