A survey of UK university web management: staffing, systems and issues

Purpose: The purpose of the paper is to summarize the findings of a survey of UK universities about how their web site is managed and resourced, which technologies are in use and what are seen as the main issues and priorities. Methodology/approach: The paper is based on a web based questionnaire distributed in summer 2006, and which received 104 usable responses from 87 insitutions. Findings: The survey showed that some web teams were based in IT and some in external relations, yet in both cases the site typically served internal and external audiences. The role of web manager is partly management of resources, time and people, partly about marketing and liaison and partly also concerned with more technical aspects including interface design and HTML. But it is a diverse role with a wide spread of responsibilities. On the whole web teams were relatively small. Three quarters of responding institutions had a CMS, but specific systems in use were diverse. 60% had a portal. There was evidence of increasing use of blogs and wikis. The key driver for the web site is student recruitment, with instituitional reputation and information to stakeholders also being important. The biggest perceived weaknesses were maintaining consistency with devolved content creation and currency of content; lack of resourcing a key threat while comprehensiveness was a key strength. Current and wished for projects pointed again to the diversity of the sector. Research implications/limitations: The lack of comparative data and difficulties of interpreting responses to closed questions where respondents could have quite different status (partly reflecting divergent patterns of governance of the web across the sector) create issues with the reliability of the research. Practical implications: Data about resourcing of web management, technology in use etc at comparable institutions is invaluable for practitioners in their efforts to gain resource in their own context. Originality/value of paper: The paper adds more systematic, current data to our limited knowledge about how university web sites are managed

Understanding Critical Variables for Customer Relationship Management in Higher Education Institution from Employees Perspective

The aim of this paper is to evaluate the critical success factors and investigate the benefits that might be gained once implementing Electronic Customer Relationship Management at HEI from employee perspective. The study conducted at Al Quds Open University in Palestine and data collected from (300) employee through a questionnaire which consist of four variables. A number of statistical tools were intended for hypotheses testing and data analysis, including Spearman correlation coefficient for Validity, reliability correlation using Cronbach’s alpha, and Frequency and Descriptive analysis. The overall findings of the current study show that all the features were important for staff and it was critical success factors, at the same time, websites were providing all the features discussed by the theory whereas staff showed their willingness to use those features if provided. It is also discovered that implementing Electronic Customer Relationship Management can cause staff retention, were provided efficiently and needed to be improved. Research limitations: The survey findings were based on QOU employee in Palestine, UAE and KSA branches not included in the study

From participation to dropout

The academic e-learning practice has to deal with various participation patterns and types of online learners with different support needs. The online instructors are challenged to recognize these and react accordingly. Among the participation patterns, special attention is requested by dropouts, which can perturbate online collaboration. Therefore we are in search of a method of early identification of participation patterns and prediction of dropouts. To do this, we use a quantitative view of participation that takes into account only observable variables. On this background we identify in a field study the participation indicators that are relevant for the course completion, i.e. produce significant differences between the completion and dropout sub-groups. Further we identify through cluster analysis four participation patterns with different support needs. One of them is the dropout cluster that could be predicted with an accuracy of nearly 80%. As a practical consequence, this study recommends a simple, easy-to-implement prediction method for dropouts, which can improve online teaching. As a theoretical consequence, we underline the role of the course didactics for the definition of participation, and call for refining previous attrition models

The Future of Scholarly Communication in the Humanities: Adaptation or Transformation?

The paper suggests that the disaggregation of the core functions of scholarly publication will inevitably change communication in the humanities

Finding Safety in Numbers with Secure Allegation Escrows

For fear of retribution, the victim of a crime may be willing to report it only if other victims of the same perpetrator also step forward. Common examples include 1) identifying oneself as the victim of sexual harassment, especially by a person in a position of authority or 2) accusing an influential politician, an authoritarian government, or ones own employer of corruption. To handle such situations, legal literature has proposed the concept of an allegation escrow: a neutral third-party that collects allegations anonymously, matches them against each other, and de-anonymizes allegers only after de-anonymity thresholds (in terms of number of co-allegers), pre-specified by the allegers, are reached. An allegation escrow can be realized as a single trusted third party; however, this party must be trusted to keep the identity of the alleger and content of the allegation private. To address this problem, this paper introduces Secure Allegation Escrows (SAE, pronounced "say"). A SAE is a group of parties with independent interests and motives, acting jointly as an escrow for collecting allegations from individuals, matching the allegations, and de-anonymizing the allegations when designated thresholds are reached. By design, SAEs provide a very strong property: No less than a majority of parties constituting a SAE can de-anonymize or disclose the content of an allegation without a sufficient number of matching allegations (even in collusion with any number of other allegers). Once a sufficient number of matching allegations exist, the join escrow discloses the allegation with the allegers' identities. We describe how SAEs can be constructed using a novel authentication protocol and a novel allegation matching and bucketing algorithm, provide formal proofs of the security of our constructions, and evaluate a prototype implementation, demonstrating feasibility in practice.Comment: To appear in NDSS 2020. New version includes improvements to writing and proof. The protocol is unchange

Investigation into the causes and possible remedies for the registered surveyor shortage in regional Queensland

Aims: The aims of the research were to identify whether there is a shortage of surveyors in regional Queensland, the impacts of a surveyor shortage, the demographics of registered surveyors and Spatial Science students, the processes of becoming a registered surveyor and ways of increasing surveyor numbers in regional Queensland. Methodology: A literature review was conducted on the shortage of surveyors in regional Queensland and the process of becoming a registered surveyor. Professionals within the industry were also consulted on these matters. A questionnaire was then designed to meet the aims of the research and distributed to Spatial Science students studying at the University of Southern Queensland and Queensland University of Technology online. Outcomes and Benefits: There is a shortage of surveyors in regional Queensland that may have a substantial impact on the industry. Increasing enrolment numbers through improved marketing to high school students has been identified as an effective remedy to address surveyor shortages.There are also ways of enticing Spatial Science students into taking up positions in regional Queensland upon graduatio

THE DIMENSIONS OF ORGANIZATIONAL EXCELLENCE IN THE PALESTINIAN HIGHER EDUCATION INSTITUTIONS FROM THE PERSPECTIVE OF THE STUDENTS

This paper aims to study the organizational excellence and the extent of its clarity in the Palestinian universities from the perspective of students. Researchers have used the descriptive and analytical approach and used the questionnaire for data collection and distributed to students in universities. The researchers used a sample stratified random method by the university. The total number of students was (381) and (235) were distributed to identify the study population. (166) questionnaires were recovered with rate of (96.3%). We used statistical analysis (SPSS) program for data entry, processing and analysis. The study reached the following conclusions: that (62.8%) of the study population believe that the availability of "faculty staff" somewhat weak, showed that the number of Academic staff is appropriate to the number of students. The results confirmed that (66.4%) of the study population believe that the suitability "admission policies" is average, showed that the admission policies declared for the students, it is also transparent, the university administration provides orientation programs for newley admitted students. The results showed that (55.4%) of the study population believe that the "Student support" is low in the universities, and (52.8%) of the study population believe that "student activities" in the universities is low. The study found a set of recommendations, including: the establishment of university centers for gifted and talented students, follow their growth and their creations after graduating from college and while working in the sectors of production, and provide college library modern references in all disciplines

An investigation into the effects of gender, prior academic achievement, place of residence, age and attendance on first year undergraduate attainment

The number of people engaging in higher education (HE) has increased considerably over the past decade. However, there is a need to achieve a balance between increasing access and bearing down on rates of non-completion. It has been argued that poor attainment and failure within the first year are significant contributors to the overall statistics for non-progression and that, although research has concentrated on factors causative of student withdrawal, less attention has focused on students who fail academically. This study investigated the effects of a number of a number of factors on the academic attainment of first-year undergraduates within the Faculty of Humanities and Social Sciences at the University of Glamorgan. Results showed that gender and age had only minor impacts upon educational achievement, while place of residence, prior educational attainment and attendance emerged as significant predictors of attainment. Further analysis showed these three factors to be interrelated , with attendance correlating strongly with both entry points and place or residence. In turn, prior attainment was strongly linked to place of residence. Findings may be used to identify and proactively target students at risk of poor academic performance and dropout in order in order to improve rates of performance and progression