Developing Collaborative XML Editing Systems

In many areas the eXtensible Mark-up Language (XML) is becoming the standard exchange and data format. More and more applications not only support XML as an exchange format but also use it as their data model or default file format for graphic, text and database (such as spreadsheet) applications. Computer Supported Cooperative Work is an interdisciplinary field of research dealing with group work, cooperation and their supporting information and communication technologies. One part of it is Real-Time Collaborative Editing, which investigates the design of systems which allow several persons to work simultaneously in real-time on the same document, without the risk of inconsistencies. Existing collaborative editing research applications specialize in one or at best, only a small number of document types; for example graphic, text or spreadsheet documents. This research investigates the development of a software framework which allows collaborative editing of any XML document type in real-time. This presents a more versatile solution to the problems of real-time collaborative editing. This research contributes a new software framework model which will assist software engineers in the development of new collaborative XML editing applications. The devised framework is flexible in the sense that it is easily adaptable to different workflow requirements covering concurrency control, awareness mechanisms and optional locking of document parts. Additionally this thesis contributes a new framework integration strategy that enables enhancements of existing single-user editing applications with real-time collaborative editing features without changing their source code

Personal Knowledge Models with Semantic Technologies

Conceptual Data Structures (CDS) is a unified meta-model for representing knowledge cues in varying degrees of granularity, structuredness, and formality. CDS consists of: (1) A simple, expressive data-model; (2) A relation ontology which unifies the relations found in cognitive models of personal knowledge management tools, e. g., documents, mind-maps, hypertext, or semantic wikis. (3) An interchange format for structured text. Implemented prototypes have been evaluated

File synchronization as a way to add quality metadata to research data

Research data which is put into long term storage needs to have quality metadata attached so it may be found in the future. Metadata facilitates the reuse of data by third parties and makes it citable in new research contexts and for new research questions. However, better tools are needed to help the researchers add metadata and prepare their data for publication. These tools should integrate well in the existing research workflow of the scientists, to allow metadata enrichment even while they are creating, gathering or collecting the data. In this thesis an existing data publication tool from the project DARIAH-DE was connected to a proven file synchronization software to allow the researchers prepare the data from their personal computers and mobile devices and make it ready for publication. The goal of this thesis was to find out whether the use of file synchronization software eases the data publication process for the researchers.Forschungsadaten, die langfristig gespeichert werden sollen, benötigen qualitativ hochwertige Metadaten um wiederauffindbar zu sein. Metadaten ermöglichen sowohl die Nachnutzung der Daten durch Dritte als auch die Zitation in neuen Forschungskontexten und unter neuen Forschungsfragen. Daher werden bessere Werkzeuge benötigt um den Forschenden bei der Metadatenvergabe und der Vorbereitung der Publikation zu unterstützen. Diese Werkzeuge sollten sich gut in den bestehenden Forschungsprozess der WissenschaftlerInnen integrieren, um die Metadatenvergabe schon während der Erstellung, Erhebung und Sammlung der Daten zu ermöglichen. In der vorliegenden Arbeit wurde ein existierendes Datenpublikationstool aus dem Projekt DARIAH-DE mit einer bewährten Dateisynchronisationssoftware verknüpft, um Daten von den Arbeitsplatzrechnern und Mobilgeräten der Forschenden früher auf eine Publikation vorbereiten zu können. Das Ziel der vorliegenden Arbeit ist es herauszufinden, ob der Einsatz von Dateisynchronisationssoftware die Datenpublikation der Forschenden vereinfachen kann

Combining SOA and BPM Technologies for Cross-System Process Automation

This paper summarizes the results of an industry case study that introduced a cross-system business process automation solution based on a combination of SOA and BPM standard technologies (i.e., BPMN, BPEL, WSDL). Besides discussing major weaknesses of the existing, custom-built, solution and comparing them against experiences with the developed prototype, the paper presents a course of action for transforming the current solution into the proposed solution. This includes a general approach, consisting of four distinct steps, as well as specific action items that are to be performed for every step. The discussion also covers language and tool support and challenges arising from the transformation

Enhancing Automation and Interoperability in Enterprise Crowdsourcing Environments

The last couple of years have seen a fascinating evolution. While the early Web predominantly focused on human consumption of Web content, the widespread dissemination of social software and Web 2.0 technologies enabled new forms of collaborative content creation and problem solving. These new forms often utilize the principles of collective intelligence, a phenomenon that emerges from a group of people who either cooperate or compete with each other to create a result that is better or more intelligent than any individual result (Leimeister, 2010; Malone, Laubacher, & Dellarocas, 2010). Crowdsourcing has recently gained attention as one of the mechanisms that taps into the power of web-enabled collective intelligence (Howe, 2008). Brabham (2013) defines it as “an online, distributed problem-solving and production model that leverages the collective intelligence of online communities to serve specific organizational goals” (p. xix). Well-known examples of crowdsourcing platforms are Wikipedia, Amazon Mechanical Turk, or InnoCentive. Since the emergence of the term crowdsourcing in 2006, one popular misconception is that crowdsourcing relies largely on an amateur crowd rather than a pool of professional skilled workers (Brabham, 2013). As this might be true for low cognitive tasks, such as tagging a picture or rating a product, it is often not true for complex problem-solving and creative tasks, such as developing a new computer algorithm or creating an impressive product design. This raises the question of how to efficiently allocate an enterprise crowdsourcing task to appropriate members of the crowd. The sheer number of crowdsourcing tasks available at crowdsourcing intermediaries makes it especially challenging for workers to identify a task that matches their skills, experiences, and knowledge (Schall, 2012, p. 2). An explanation why the identification of appropriate expert knowledge plays a major role in crowdsourcing is partly given in Condorcet’s jury theorem (Sunstein, 2008, p. 25). The theorem states that if the average participant in a binary decision process is more likely to be correct than incorrect, then as the number of participants increases, the higher the probability is that the aggregate arrives at the right answer. When assuming that a suitable participant for a task is more likely to give a correct answer or solution than an improper one, efficient task recommendation becomes crucial to improve the aggregated results in crowdsourcing processes. Although some assumptions of the theorem, such as independent votes, binary decisions, and homogenous groups, are often unrealistic in practice, it illustrates the importance of an optimized task allocation and group formation that consider the task requirements and workers’ characteristics. Ontologies are widely applied to support semantic search and recommendation mechanisms (Middleton, De Roure, & Shadbolt, 2009). However, little research has investigated the potentials and the design of an ontology for the domain of enterprise crowdsourcing. The author of this thesis argues in favor of enhancing the automation and interoperability of an enterprise crowdsourcing environment with the introduction of a semantic vocabulary in form of an expressive but easy-to-use ontology. The deployment of a semantic vocabulary for enterprise crowdsourcing is likely to provide several technical and economic benefits for an enterprise. These benefits were the main drivers in efforts made during the research project of this thesis: 1. Task allocation: With the utilization of the semantics, requesters are able to form smaller task-specific crowds that perform tasks at lower costs and in less time than larger crowds. A standardized and controlled vocabulary allows requesters to communicate specific details about a crowdsourcing activity within a web page along with other existing displayed information. This has advantages for both contributors and requesters. On the one hand, contributors can easily and precisely search for tasks that correspond to their interests, experiences, skills, knowledge, and availability. On the other hand, crowdsourcing systems and intermediaries can proactively recommend crowdsourcing tasks to potential contributors (e.g., based on their social network profiles). 2. Quality control: Capturing and storing crowdsourcing data increases the overall transparency of the entire crowdsourcing activity and thus allows for a more sophisticated quality control. Requesters are able to check the consistency and receive appropriate support to verify and validate crowdsourcing data according to defined data types and value ranges. Before involving potential workers in a crowdsourcing task, requesters can also judge their trustworthiness based on previous accomplished tasks and hence improve the recruitment process. 3. Task definition: A standardized set of semantic entities supports the configuration of a crowdsourcing task. Requesters can evaluate historical crowdsourcing data to get suggestions for equal or similar crowdsourcing tasks, for example, which incentive or evaluation mechanism to use. They may also decrease their time to configure a crowdsourcing task by reusing well-established task specifications of a particular type. 4. Data integration and exchange: Applying a semantic vocabulary as a standard format for describing enterprise crowdsourcing activities allows not only crowdsourcing systems inside but also crowdsourcing intermediaries outside the company to extract crowdsourcing data from other business applications, such as project management, enterprise resource planning, or social software, and use it for further processing without retyping and copying the data. Additionally, enterprise or web search engines may exploit the structured data and provide enhanced search, browsing, and navigation capabilities, for example, clustering similar crowdsourcing tasks according to the required qualifications or the offered incentives.:Summary: Hetmank, L. (2014). Enhancing Automation and Interoperability in Enterprise Crowdsourcing Environments (Summary). Article 1: Hetmank, L. (2013). Components and Functions of Crowdsourcing Systems – A Systematic Literature Review. In 11th International Conference on Wirtschaftsinformatik (WI). Leipzig. Article 2: Hetmank, L. (2014). A Synopsis of Enterprise Crowdsourcing Literature. In 22nd European Conference on Information Systems (ECIS). Tel Aviv. Article 3: Hetmank, L. (2013). Towards a Semantic Standard for Enterprise Crowdsourcing – A Scenario-based Evaluation of a Conceptual Prototype. In 21st European Conference on Information Systems (ECIS). Utrecht. Article 4: Hetmank, L. (2014). Developing an Ontology for Enterprise Crowdsourcing. In Multikonferenz Wirtschaftsinformatik (MKWI). Paderborn. Article 5: Hetmank, L. (2014). An Ontology for Enhancing Automation and Interoperability in Enterprise Crowdsourcing Environments (Technical Report). Retrieved from http://nbn-resolving.de/urn:nbn:de:bsz:14-qucosa-155187

Semantic discovery and reuse of business process patterns

Patterns currently play an important role in modern information systems (IS) development and their use has mainly been restricted to the design and implementation phases of the development lifecycle. Given the increasing significance of business modelling in IS development, patterns have the potential of providing a viable solution for promoting reusability of recurrent generalized models in the very early stages of development. As a statement of research-in-progress this paper focuses on business process patterns and proposes an initial methodological framework for the discovery and reuse of business process patterns within the IS development lifecycle. The framework borrows ideas from the domain engineering literature and proposes the use of semantics to drive both the discovery of patterns as well as their reuse

Designing Embodied Interactive Software Agents for E-Learning: Principles, Components, and Roles

Embodied interactive software agents are complex autonomous, adaptive, and social software systems with a digital embodiment that enables them to act on and react to other entities (users, objects, and other agents) in their environment through bodily actions, which include the use of verbal and non-verbal communicative behaviors in face-to-face interactions with the user. These agents have been developed for various roles in different application domains, in which they perform tasks that have been assigned to them by their developers or delegated to them by their users or by other agents. In computer-assisted learning, embodied interactive pedagogical software agents have the general task to promote human learning by working with students (and other agents) in computer-based learning environments, among them e-learning platforms based on Internet technologies, such as the Virtual Linguistics Campus (www.linguistics-online.com). In these environments, pedagogical agents provide contextualized, qualified, personalized, and timely assistance, cooperation, instruction, motivation, and services for both individual learners and groups of learners. This thesis develops a comprehensive, multidisciplinary, and user-oriented view of the design of embodied interactive pedagogical software agents, which integrates theoretical and practical insights from various academic and other fields. The research intends to contribute to the scientific understanding of issues, methods, theories, and technologies that are involved in the design, implementation, and evaluation of embodied interactive software agents for different roles in e-learning and other areas. For developers, the thesis provides sixteen basic principles (Added Value, Perceptible Qualities, Balanced Design, Coherence, Consistency, Completeness, Comprehensibility, Individuality, Variability, Communicative Ability, Modularity, Teamwork, Participatory Design, Role Awareness, Cultural Awareness, and Relationship Building) plus a large number of specific guidelines for the design of embodied interactive software agents and their components. Furthermore, it offers critical reviews of theories, concepts, approaches, and technologies from different areas and disciplines that are relevant to agent design. Finally, it discusses three pedagogical agent roles (virtual native speaker, coach, and peer) in the scenario of the linguistic fieldwork classes on the Virtual Linguistics Campus and presents detailed considerations for the design of an agent for one of these roles (the virtual native speaker)

Cruiser and PhoTable: Exploring Tabletop User Interface Software for Digital Photograph Sharing and Story Capture

Digital photography has not only changed the nature of photography and the photographic process, but also the manner in which we share photographs and tell stories about them. Some traditional methods, such as the family photo album or passing around piles of recently developed snapshots, are lost to us without requiring the digital photos to be printed. The current, purely digital, methods of sharing do not provide the same experience as printed photographs, and they do not provide effective face-to-face social interaction around photographs, as experienced during storytelling. Research has found that people are often dissatisfied with sharing photographs in digital form. The recent emergence of the tabletop interface as a viable multi-user direct-touch interactive large horizontal display has provided the hardware that has the potential to improve our collocated activities such as digital photograph sharing. However, while some software to communicate with various tabletop hardware technologies exists, software aspects of tabletop user interfaces are still at an early stage and require careful consideration in order to provide an effective, multi-user immersive interface that arbitrates the social interaction between users, without the necessary computer-human interaction interfering with the social dialogue. This thesis presents PhoTable, a social interface allowing people to effectively share, and tell stories about, recently taken, unsorted digital photographs around an interactive tabletop. In addition, the computer-arbitrated digital interaction allows PhoTable to capture the stories told, and associate them as audio metadata to the appropriate photographs. By leveraging the tabletop interface and providing a highly usable and natural interaction we can enable users to become immersed in their social interaction, telling stories about their photographs, and allow the computer interaction to occur as a side-effect of the social interaction. Correlating the computer interaction with the corresponding audio allows PhoTable to annotate an automatically created digital photo album with audible stories, which may then be archived. These stories remain useful for future sharing -- both collocated sharing and remote (e.g. via the Internet) -- and also provide a personal memento both of the event depicted in the photograph (e.g. as a reminder) and of the enjoyable photo sharing experience at the tabletop. To provide the necessary software to realise an interface such as PhoTable, this thesis explored the development of Cruiser: an efficient, extensible and reusable software framework for developing tabletop applications. Cruiser contributes a set of programming libraries and the necessary application framework to facilitate the rapid and highly flexible development of new tabletop applications. It uses a plugin architecture that encourages code reuse, stability and easy experimentation, and leverages the dedicated computer graphics hardware and multi-core processors of modern consumer-level systems to provide a responsive and immersive interactive tabletop user interface that is agnostic to the tabletop hardware and operating platform, using efficient, native cross-platform code. Cruiser's flexibility has allowed a variety of novel interactive tabletop applications to be explored by other researchers using the framework, in addition to PhoTable. To evaluate Cruiser and PhoTable, this thesis follows recommended practices for systems evaluation. The design rationale is framed within the above scenario and vision which we explore further, and the resulting design is critically analysed based on user studies, heuristic evaluation and a reflection on how it evolved over time. The effectiveness of Cruiser was evaluated in terms of its ability to realise PhoTable, use of it by others to explore many new tabletop applications, and an analysis of performance and resource usage. Usability, learnability and effectiveness of PhoTable was assessed on three levels: careful usability evaluations of elements of the interface; informal observations of usability when Cruiser was available to the public in several exhibitions and demonstrations; and a final evaluation of PhoTable in use for storytelling, where this had the side effect of creating a digital photo album, consisting of the photographs users interacted with on the table and associated audio annotations which PhoTable automatically extracted from the interaction. We conclude that our approach to design has resulted in an effective framework for creating new tabletop interfaces. The parallel goal of exploring the potential for tabletop interaction as a new way to share digital photographs was realised in PhoTable. It is able to support the envisaged goal of an effective interface for telling stories about one's photos. As a serendipitous side-effect, PhoTable was effective in the automatic capture of the stories about individual photographs for future reminiscence and sharing. This work provides foundations for future work in creating new ways to interact at a tabletop and to the ways to capture personal stories around digital photographs for sharing and long-term preservation