Business-driven resource allocation and management for data centres in cloud computing markets

Cloud Computing markets arise as an efficient way to allocate resources for the execution of tasks and services within a set of geographically dispersed providers from different organisations. Client applications and service providers meet in a market and negotiate for the sales of services by means of the signature of a Service Level Agreement that contains the Quality of Service terms that the Cloud provider has to guarantee by managing properly its resources. Current implementations of Cloud markets suffer from a lack of information flow between the negotiating agents, which sell the resources, and the resource managers that allocate the resources to fulfil the agreed Quality of Service. This thesis establishes an intermediate layer between the market agents and the resource managers. In consequence, agents can perform accurate negotiations by considering the status of the resources in their negotiation models, and providers can manage their resources considering both the performance and the business objectives. This thesis defines a set of policies for the negotiation and enforcement of Service Level Agreements. Such policies deal with different Business-Level Objectives: maximisation of the revenue, classification of clients, trust and reputation maximisation, and risk minimisation. This thesis demonstrates the effectiveness of such policies by means of fine-grained simulations. A pricing model may be influenced by many parameters. The weight of such parameters within the final model is not always known, or it can change as the market environment evolves. This thesis models and evaluates how the providers can self-adapt to changing environments by means of genetic algorithms. Providers that rapidly adapt to changes in the environment achieve higher revenues than providers that do not. Policies are usually conceived for the short term: they model the behaviour of the system by considering the current status and the expected immediate after their application. This thesis defines and evaluates a trust and reputation system that enforces providers to consider the impact of their decisions in the long term. The trust and reputation system expels providers and clients with dishonest behaviour, and providers that consider the impact of their reputation in their actions improve on the achievement of their Business-Level Objectives. Finally, this thesis studies the risk as the effects of the uncertainty over the expected outcomes of cloud providers. The particularities of cloud appliances as a set of interconnected resources are studied, as well as how the risk is propagated through the linked nodes. Incorporating risk models helps providers differentiate Service Level Agreements according to their risk, take preventive actions in the focus of the risk, and pricing accordingly. Applying risk management raises the fulfilment rate of the Service-Level Agreements and increases the profit of the providerPostprint (published version

Distributed service‐level agreement management with smart contracts and blockchain

The current cloud market is dominated by a few providers, which offer cloud services in a take‐it‐or‐leave‐it manner. However, the dynamism and uncertainty of cloud environments may require the change over time of both application requirements and service capabilities. The current service‐level agreement (SLA) management solutions cannot easily guarantee a trustworthy, distributed SLA adaptation due to the centralized authority of the cloud provider who could also misbehave to pursue individual goals. To address the above issues, we propose a novel SLA management framework, which facilitates the specification and enforcement of dynamic SLAs that enable one to describe how, and under which conditions, the offered service level can change over time. The proposed framework relies on a two‐level blockchain architecture. At the first level, the smart SLA is transformed into a smart contract that dynamically guides service provisioning. At the second level, a permissioned blockchain is built through a federation of monitoring entities to generate objective measurements for the smart SLA/contract assessment. The scalability of this permissioned blockchain is also thoroughly evaluated. The proposed framework enables creating open distributed clouds, which offer manageable and dynamic services, and facilitates cost reduction for cloud consumers, while it increases flexibility in resource management and trust in the offered cloud services

A framework for SLA-centric service-based Utility Computing

Nicht angegebenService oriented Utility Computing paves the way towards realization of service markets, which promise metered services through negotiable Service Level Agreements (SLA). A market does not necessarily imply a simple buyer-seller relationship, rather it is the culmination point of a complex chain of stake-holders with a hierarchical integration of value along each link in the chain. In service value chains, services corresponding to different partners are aggregated in a producer-consumer manner resulting in hierarchical structures of added value. SLAs are contracts between service providers and service consumers, which ensure the expected Quality of Service (QoS) to different stakeholders at various levels in this hierarchy. \emph{This thesis addresses the challenge of realizing SLA-centric infrastructure to enable service markets for Utility Computing.} Service Level Agreements play a pivotal role throughout the life cycle of service aggregation. The activities of service selection and service negotiation followed by the hierarchical aggregation and validation of services in service value chain, require SLA as an enabling technology. \emph{This research aims at a SLA-centric framework where the requirement-driven selection of services, flexible SLA negotiation, hierarchical SLA aggregation and validation, and related issues such as privacy, trust and security have been formalized and the prototypes of the service selection model and the validation model have been implemented. } The formal model for User-driven service selection utilizes Branch and Bound and Heuristic algorithms for its implementation. The formal model is then extended for SLA negotiation of configurable services of varying granularity in order to tweak the interests of the service consumers and service providers. %and then formalizing the requirements of an enabling infrastructure for aggregation and validation of SLAs existing at multiple levels and spanning % along the corresponding service value chains. The possibility of service aggregation opens new business opportunities in the evolving landscape of IT-based Service Economy. A SLA as a unit of business relationships helps establish innovative topologies for business networks. One example is the composition of computational services to construct services of bigger granularity thus giving room to business models based on service aggregation, Composite Service Provision and Reselling. This research introduces and formalizes the notions of SLA Choreography and hierarchical SLA aggregation in connection with the underlying service choreography to realize SLA-centric service value chains and business networks. The SLA Choreography and aggregation poses new challenges regarding its description, management, maintenance, validation, trust, privacy and security. The aggregation and validation models for SLA Choreography introduce concepts such as: SLA Views to protect the privacy of stakeholders; a hybrid trust model to foster business among unknown partners; and a PKI security mechanism coupled with rule based validation system to enable distributed queries across heterogeneous boundaries. A distributed rule based hierarchical SLA validation system is designed to demonstrate the practical significance of these notions

Generic Methods for Adaptive Management of Service Level Agreements in Cloud Computing

The adoption of cloud computing to build and deliver application services has been nothing less than phenomenal. Service oriented systems are being built using disparate sources composed of web services, replicable datastores, messaging, monitoring and analytics functions and more. Clouds augment these systems with advanced features such as high availability, customer affinity and autoscaling on a fair pay-per-use cost model. The challenge lies in using the utility paradigm of cloud beyond its current exploit. Major trends show that multi-domain synergies are creating added-value service propositions. This raises two questions on autonomic behaviors, which are specifically ad- dressed by this thesis. The first question deals with mechanism design that brings the customer and provider(s) together in the procurement process. The purpose is that considering customer requirements for quality of service and other non functional properties, service dependencies need to be efficiently resolved and legally stipulated. The second question deals with effective management of cloud infrastructures such that commitments to customers are fulfilled and the infrastructure is optimally operated in accordance with provider policies. This thesis finds motivation in Service Level Agreements (SLAs) to answer these questions. The role of SLAs is explored as instruments to build and maintain trust in an economy where services are increasingly interdependent. The thesis takes a wholesome approach and develops generic methods to automate SLA lifecycle management, by identifying and solving relevant research problems. The methods afford adaptiveness in changing business landscape and can be localized through policy based controls. A thematic vision that emerges from this work is that business models, services and the delivery technology are in- dependent concepts that can be finely knitted together by SLAs. Experimental evaluations support the message of this thesis, that exploiting SLAs as foundations for market innovation and infrastructure governance indeed holds win-win opportunities for both cloud customers and cloud providers

Tagungsband zum Doctoral Consortium der WI 2009

Bereits seit Anfang der 1990er Jahre wird jungen Wissenschaftlern im Vorfeld der Tagung Wirtschaftsinformatik ein Doctoral Consortium als unterstützendes Forum angeboten. Diese Einrichtung wurde auch zur größten internationalen Konferenz der Wirtschaftsinformatik, der WI 2009 in Wien fortgeführt. Dieser Band fasst die zum Vortrag ausgewählten Beiträge zusammen. Table of Contents: Tina Balke, On the Enforcement of Institutions for Reducing Uncertainty in Utility Computing Computational Economies …1; Christian Czarnecki, Gestaltung von Customer Relationship Management über die Grenzen von Telekommunikationsunternehmen hinweg …11; Christoph Danne, Assessing the cost of assortment complexity in consumer goods supply chains by reconfiguration of inventory and production planning parameters in response to assortment changes … 24; José M. González V., Gestaltung nachhaltiger IT-Landschaften in der Energiewirtschaft mit Hilfe von Referenzmodellen … 35; Christoph Habla, Eine Grobterminierungskomponente zur funktionalen Erweiterung von Manufacturing Execution Systems … 45; Frank Hogrebe, Integriertes Produkt- und Prozessmodell für die öffentliche Verwaltung … 55; Sebastian Hudert, A protocol-generic infrastructure for electronic SLA negotiations in the Internet of Services … 65; Bernd Jahn, Der Manager als Prosumer seines Unterstützungssystems - Ein Ansatz zum Entwurf Konfigurierbarer Managementunterstützungssysteme … 75; Florian Johannsen, Konzeption und Evaluation eines Ansatzes zur Methodenintegration im Qualitätsmanagement … 85; Karin Kronawitter, IT-Outsourcing in banking industry - stage of maturity model as strategic approach … 95; Barbara Krumay, Der Einuss von Online Kundenservice-Angeboten auf Kundenloyalität … 105; Tyge Kummer, Kulturelle Einflussfaktoren der Akzeptanz ambienter Systeme zur Vermeidung von Medikationsfehlern in Krankenhäusern … 115; Stefan König, Elektronische Verhandlungen im Internet-of-Services unter Berücksichtigung von Reputationsinformationen … 125; Tim Püschel, Intelligentes Ressourcenmanagement für Clouds - Konzept und Implementierung eines Entscheidungsmodells … 135; Olaf Reinhold, Auswirkungen auf die Gestaltung von CRM-Anwendungssystemen durch Kooperation von Unternehmen entlang von Wertschöpfungsketten und in Unternehmensnetzwerken … 144; Markus Ruch, Kundenindividuelle Steuerung von Transaktionsrisiken im E-Commerce … 155; Frank Schlosser, Die Bedeutung von operativem Business/IT-Alignment für nachhaltigen Unternehmenserfolg - Ein theoretisches Rahmenwerk und Richtlinien für die Praxis … 168; Christian Schultewolter, Konzeptuelle Modellierung für modellgetriebene Decision Support Systeme … 178; Gudrun Schütz, Preisstrategien von Internethändlern und deren technische Umsetzung … 188; Sarah Voltz, Prognose und Förderung des Verordnungsverhaltens von Ärzten in Netzwerkstrukturen … 198; -- Since the early 1990es, young researchers participate in the doctoral consortium series, co-located with the Wirtschaftsinformatik conference. This volume contains the selected papers of 20 PhD candidates of the 2009 doctoral consortium in Vienna.Wirtschaftsinformatik,Wirtschaftsinformatikstudium

INVESTIGATION OF THE ROLE OF SERVICE LEVEL AGREEMENTS IN WEB SERVICE QUALITY

Context/Background: Use of Service Level Agreements (SLAs) is crucial to provide the value added services to consumers to achieve their requirements successfully. SLAs also ensure the expected Quality of Service to consumers. Aim: This study investigates how efficient structural representation and management of SLAs can help to ensure the Quality of Service (QoS) in Web services during Web service composition. Method: Existing specifications and structures for SLAs for Web services do not fully formalize and provide support for different automatic and dynamic behavioral aspects needed for QoS calculation. This study addresses the issues on how to formalize and document the structures of SLAs for better service utilization and improved QoS results. The Service Oriented Architecture (SOA) is extended in this study with addition of an SLAAgent, which helps to automate the QoS calculation using Fuzzy Inference Systems, service discovery, service selection, SLA monitoring and management during service composition with the help of structured SLA documents. Results: The proposed framework improves the ways of how to structure, manage and monitor SLAs during Web service composition to achieve the better Quality of Service effectively and efficiently. Conclusions: To deal with different types of computational requirements the automation of SLAs is a challenge during Web service composition. This study shows the significance of the SLAs for better QoS during composition of services in SOA

DRIVE: A Distributed Economic Meta-Scheduler for the Federation of Grid and Cloud Systems

The computational landscape is littered with islands of disjoint resource providers including commercial Clouds, private Clouds, national Grids, institutional Grids, clusters, and data centers. These providers are independent and isolated due to a lack of communication and coordination, they are also often proprietary without standardised interfaces, protocols, or execution environments. The lack of standardisation and global transparency has the effect of binding consumers to individual providers. With the increasing ubiquity of computation providers there is an opportunity to create federated architectures that span both Grid and Cloud computing providers effectively creating a global computing infrastructure. In order to realise this vision, secure and scalable mechanisms to coordinate resource access are required. This thesis proposes a generic meta-scheduling architecture to facilitate federated resource allocation in which users can provision resources from a range of heterogeneous (service) providers. Efficient resource allocation is difficult in large scale distributed environments due to the inherent lack of centralised control. In a Grid model, local resource managers govern access to a pool of resources within a single administrative domain but have only a local view of the Grid and are unable to collaborate when allocating jobs. Meta-schedulers act at a higher level able to submit jobs to multiple resource managers, however they are most often deployed on a per-client basis and are therefore concerned with only their allocations, essentially competing against one another. In a federated environment the widespread adoption of utility computing models seen in commercial Cloud providers has re-motivated the need for economically aware meta-schedulers. Economies provide a way to represent the different goals and strategies that exist in a competitive distributed environment. The use of economic allocation principles effectively creates an open service market that provides efficient allocation and incentives for participation. The major contributions of this thesis are the architecture and prototype implementation of the DRIVE meta-scheduler. DRIVE is a Virtual Organisation (VO) based distributed economic metascheduler in which members of the VO collaboratively allocate services or resources. Providers joining the VO contribute obligation services to the VO. These contributed services are in effect membership “dues” and are used in the running of the VOs operations – for example allocation, advertising, and general management. DRIVE is independent from a particular class of provider (Service, Grid, or Cloud) or specific economic protocol. This independence enables allocation in federated environments composed of heterogeneous providers in vastly different scenarios. Protocol independence facilitates the use of arbitrary protocols based on specific requirements and infrastructural availability. For instance, within a single organisation where internal trust exists, users can achieve maximum allocation performance by choosing a simple economic protocol. In a global utility Grid no such trust exists. The same meta-scheduler architecture can be used with a secure protocol which ensures the allocation is carried out fairly in the absence of trust. DRIVE establishes contracts between participants as the result of allocation. A contract describes individual requirements and obligations of each party. A unique two stage contract negotiation protocol is used to minimise the effect of allocation latency. In addition due to the co-op nature of the architecture and the use of secure privacy preserving protocols, DRIVE can be deployed in a distributed environment without requiring large scale dedicated resources. This thesis presents several other contributions related to meta-scheduling and open service markets. To overcome the perceived performance limitations of economic systems four high utilisation strategies have been developed and evaluated. Each strategy is shown to improve occupancy, utilisation and profit using synthetic workloads based on a production Grid trace. The gRAVI service wrapping toolkit is presented to address the difficulty web enabling existing applications. The gRAVI toolkit has been extended for this thesis such that it creates economically aware (DRIVE-enabled) services that can be transparently traded in a DRIVE market without requiring developer input. The final contribution of this thesis is the definition and architecture of a Social Cloud – a dynamic Cloud computing infrastructure composed of virtualised resources contributed by members of a Social network. The Social Cloud prototype is based on DRIVE and highlights the ease in which dynamic DRIVE markets can be created and used in different domains