Tutoring systems based on user-interface dialogue specification

This thesis shows how the appropriate specification of a user interface to an application software package can be used as the basis for constructing a tutorial for teaching the use of that interface. An economy can hence be made by sharing the specification between the application development and tutorial development stages. The major part of the user-interface specification which is utilised, the task classification structure, must be transformed from an operational to a pedagogic ordering. Heuristics are proposed to achieve this, although human expertise is required to apply them. The report approach is best suited to domains with hierarchically-ordered command sets. A portable rule-based shell has been developed in Common Lisp which supports the delivery of tutorials for a range of software application package interfaces. The use of both the shell and tutorials for two such interfaces is reported. A computer-based authoring environment provides support for tutorial development. The shell allows the learner of a software interface to interact directly with the application software being learnt while remaining under tutorial control. The learner can always interrupt in order to request a tutorial on any topic, although advice may be offered against this in the light of the tutor's current knowledge of the learner. This advice can always be over-ridden. The key-stroke sequences of the tutorial designer and the learner interacting with the package are parsed against an application model based on the task classification structure. Diagnosis is effected by a differential modelling technique applied to the structures generated by the parsing processes. The approach reported here is suitable for an unsupported software interface learner and is named LIY (`Learn It Yourself'). It provides a promising method for augmenting a software engineering tool-kit with a new technique for producing tutorials for application software

Helping UNIX users : an assessment of the effectiveness of various forms of online help

The aim of online help is to make complex computer systems more usable and allow users to exploit more of the system’s power. To achieve this aim it is necessary to provide users with information needed to accomplish their currant task while also encouraging further skill development to facilitate the transition from novice to expert. This thesis investigates the relationship of individual differences to the use of computers and online help. An observational study of real users of UNIX showed that very few commands were used by users and there was great variability in the use of UNIX. “Field Dependency” was identified as a potential source of the variation between users. Two experiments were carried out to assess the effect of Field Dependency. The subjects were required to carry out a number of tasks with help provided via a human expert or an online help system. The help system developed could be configured to behave actively or passively. Two different user communities, computer science students and women trainees, were studied. Both experiments found Field Dependency to be correlated with the number of commands known by users: the more field -independent a user, the more commands are known. In the first experiment it was found that field-dependents were exposed to more help from the human expert than the field-independents. With the help system, the field-independents were exposed to more help. Field-independents were also found to benefit from increased flexibility of the system where both active and passive help was available whereas field-dependents did not.Conclusions are drawn about the effects of Field Dependency on user interaction with help systems and the effectiveness of two alternative access initiatives

SMILE/ MARVEL: Two Approaches to Knowledge-Based Programming Environments

This technical report consists of three related papers in the area of intelligent assistance for software development and maintenance. Intelligent Assistance without Artificial Intelligence describes SMILE, a software engineering environment that assists teams of programmers without using AI technology. An Architecture for Intelligent Assistance in Software Development presents an AI approach to generalizing the capabilities of SMILE. Granularity Issues in a Knowledge-Based Programming Environment briefly describes MARVEL, an intelligent assistant based on this AI approach, and compares it to SMILE

GATE -- an Environment to Support Research and Development in Natural Language Engineering

We describe a software environment to support research and development in natural language (NL) engineering. This environment -- GATE (General Architecture for Text Engineering) -- aims to advance research in the area of machine processing of natural languages by providing a software infrastructure on top of which heterogeneous NL component modules may be evaluated and refined individually or may be combined into larger application systems. Thus, GATE aims to support both researchers and developers working on component technologies (e.g. parsing, tagging, morphological analysis) and those working on developing end-user applications (e.g. information extraction, text summarisation, document generation, machine translation, and second language learning). GATE will promote reuse of component technology, permit specialisation and collaboration in large-scale projects, and allow for the comparison and evaluation of alternative technologies. The first release of GATE is now available

Next generation software environments : principles, problems, and research directions

The past decade has seen a burgeoning of research and development in software environments. Conferences have been devoted to the topic of practical environments, journal papers produced, and commercial systems sold. Given all the activity, one might expect a great deal of consensus on issues, approaches, and techniques. This is not the case, however. Indeed, the term "environment" is still used in a variety of conflicting ways. Nevertheless substantial progress has been made and we are at least nearing consensus on many critical issues.The purpose of this paper is to characterize environments, describe several important principles that have emerged in the last decade or so, note current open problems, and describe some approaches to these problems, with particular emphasis on the activities of one large-scale research program, the Arcadia project. Consideration is also given to two related topics: empirical evaluation and technology transition. That is, how can environments and their constituents be evaluated, and how can new developments be moved effectively into the production sector

Moving Up the Information Food Chain: Deploying Softbots on the World Wide Web

I view the World Wide Web as an information food chain (figure 1). The maze of pages and hyperlinks that comprise the Web are at the very bottom of the chain. The WebCrawlers and Alta Vistas of the world are information herbivores; they graze on Web pages and regurgitate them as searchable indices. Today, most Web users feed near the bottom of the information food chain, but the time is ripe to move up. Since 1991, we have been building information carnivores, which intelligently hunt and feast on herbivore

Second CLIPS Conference Proceedings, volume 1

Topics covered at the 2nd CLIPS Conference held at the Johnson Space Center, September 23-25, 1991 are given. Topics include rule groupings, fault detection using expert systems, decision making using expert systems, knowledge representation, computer aided design and debugging expert systems

Applied Research Through Partnership: the Experience of the Yorkshire and Humberside Regional Research Observatory

Paper presented at a seminar on ‘Los Observatorios Regionales de Políticas Públicas como Herramientas de Gestión de Información: Una Aproximación al Estudio del Rendimiento Autonómico, at the Centro de Estudios de Gestión, Análisis y Información, Campus de Somosaguas, La Universidad Complutense, Madrid, 23-24 November, 2000 Ten years ago, a Regional Research Observatory (ReRO) was established to provide ‘clients’ in Yorkshire and Humberside with a single point access to a region-wide data and analysis service. The Observatory’s portfolio covered activities relating to applied research and consultancy, intelligence, education and training, publications and networking. The first part of the paper explains the concept of the Observatory as it was initially conceived as a form of partnership across all the universities in the region, outlines the structure of the organization that was created, explains the arrangements for operating the Observatory as a partnership initiative, and exemplifies the outputs and achievements during the first half of the decade. In order to facilitate its regional monitoring activities, ReRO constructed a Regional Intelligence Centre (RIC), a customised geographical information system in which to store key data sets and generate a range of statistical indicators for the region as a whole or its constituent parts. The second part of the paper explains the structure of the RIC and its contents. It argues that the main advantage that derives from the construction of such a centre is the value that is added to raw information through data handling and integration, through skilled interpretation and through the provision of new information, maybe in the form of forecasts of what is likely to happen in the future, as well as analyses of what has happened in the past. The third and final part of the paper explores some of the key issues and difficulties relating to the operation of the Observatory and considers some of the reasons that have accounted for its loss of momentum in the last few years. This has occurred over a period of increased political attention to regional administration and planning in the UK, exemplified by the creation of Scottish and Welsh Assemblies and the emergence of Regional Development Agencies and Regional Assemblies across England. A retrospective evaluation demonstrates a number of lessons that have been learnt and provides a number of useful guidelines to those attempting to establish similar structures elsewhere in the developed world

Japanese cooperative R&D projects in software technology

Includes bibliographical references (leaves 50-55).Michael A. Cusumano