O papel da quarta revolução industrial no turismo acessível: estudo e conceptualização de uma aplicação web

The world is experiencing the beginning of the fourth Industrial Revolution, responsible for implementing a new digitalization era. This revolution originated in manufacturing, with industry 4.0 bringing a new reality to organizations. However, the scope of this new technological revolution is vast, and other sectors can benefit from the new digital era. In the Services Industry, tourism is an example of that, as Tourism 4.0 is the result of the impact of the fourth industrial revolution in this sector. Tourism 4.0 is the result of the impact of the fourth industrial revolution in tourism. An interesting challenge that this technological era brings to tourism is the social inclusion of people with disabilities. The accessible tourism market reveals huge potential, but despite this, this market is still largely ignored. Several technologies that promoted the fourth industrial revolution present capabilities to promote accessible tourism by improving tourism’s access conditions to people with disabilities. The present work developed a study in accessible tourism, understanding the main requirements for this market, and conceptualizing a Web application, for promoting accessibility in tourism. This Web application work as a mediator between the principal stakeholders. To gather requirements for the system, a triangulation matrix was elaborated using three methodological approaches: i) Literature Review; ii) website accessibility analysis of hotels located in the central region of Portugal; and iii) content analysis of some concurrent platforms. The requirements triangulation matrix allowed the identification of what requirements are crucial for the system success, which were used to conceptualize the solution with UML notation. This work intends to demonstrate the technological impacts of the fourth industrial revolution on society, especially on the promotion of a more accessible tourismO mundo encontra-se hoje no início da quarta revolução industrial, responsável pela promoção de uma nova era caracterizada pela digitalização. Apesar desta revolução ter surgido no setor industrial, com o conceito de Indústria 4.0, a sua aplicação é muito mais vasta, existindo outros sectores que podem igualmente beneficiar desta nova era tecnológica. O setor dos serviços, nomeadamente o Turismo, é um exemplo disso, e o conceito de Turismo 4.0 é o resultado do impacto da quarta revolução industrial nesse setor. Um desafio interessante que esta nova era tecnológica traz para o turismo é o da inclusão social, promovendo o turismo para todos. De facto, o mercado do turismo acessível, apesar de ter imenso potencial, tem sido relegado no contexto dos negócios. Por outro lado, o potencial tecnológico associado a esta nova revolução industrial sugere uma grande capacidade na promoção do turismo acessível, na medida em que podem facilitar as condições de acesso ao turismo, por parte de pessoas com algum tipo de incapacidade e ou necessidade especial. O presente trabalho visa conduzir um estudo na área do turismo acessível, por forma compreender os principais requisitos deste tipo de mercado e, consequentemente, conceptualizar uma aplicação Web, com o propósito de promover a acessibilidade no turismo, funcionando como um mediador de informação entre os principais stakeholders. Para a obtenção dos requisitos do sistema foi feita: i) uma revisão da literatura; ii) um estudo que avalia a acessibilidade dos websites dos hotéis da zona centro de Portugal, e, ainda iii) um estudo com base em análise de conteúdo de algumas plataformas potencialmente concorrentes. Os resultados são apresentados na forma de uma matriz de triangulação, onde é possível identificar a fonte dos requisitos identificados, sendo posteriormente utilizados para conceptualizar a solução proposta com recurso à notação UML. Pretende-se com este trabalho demonstrar o potencial e o efeito que as tecnologias existentes na era designada por quarta revolução industrial podem ter na sociedade, nomeadamente na promoção de um turismo para todosMestrado em Engenharia e Gestão Industria

Using IoT for Accessible Tourism in Smart Cities

In the past few years, the Smart City concept became one of the main driving forces for the transition towards sustainable economy and improved mobility. Tourism, as one of the fastest growing economies worldwide, is an integrated part of the Smart City paradigm. Taking into consideration recent studies performed by the United Nations, stating that almost one third of the population is directly affected by disability, the concept of Accessible Tourism needs also to be integrated in the future vision for tourism, especially in the context of Smart Cities, environments fully benefiting from the recent technological advances. Within the combined framework of Smart Cities and Accessible Tourism, the Internet-of-Things (IoT) concept is the key technological point for the development of smart urban environments. IoT and big data are both technology-driven developments, leading to scenarios such as the Smart Cities one that has the potential to make citizen live smarter, more sustainable and more accessible. This chapter analyses the key requirements for IoT applications in a Smart City context, the state-of-the-art for the use of IoT for Accessible Tourism applications and proposes an architecture together with its practical implementation, tailored for the use-case of accessible tourism for physically impaired persons

Metaverse cannot be an extra marketing immersive tool to increase sales in tourism cities

The purpose of this paper is to analyse the metaverse platform in a social context to better understand the future of this tool in tourism cities and how this can help to improve the well-being of residents in both digital and physical scenarios.Funding for open access charge: Universidad de Málaga / CBU

SMART CITY APPLICATIONS BUILT ON BIG DATA TECHNOLOGIES AND SECURE IOT

Smart city represents an emerging topic because efficient city management is beneficial for both government and private sector businesses. IoT envisions to connect billions of sensors to the Internet and expects to use them for efficient and effective resource management in Smart Cities. An organisation collects data analyses it and uses the results as an input for decision making processes. The paper provides an overview of the smart city concept relying on IoT and Big Data technologies, an overview on Smart City development in Romania and describes four Smart City national solutions. Their benefits are efficient resource utilization, increased quality of life, higher levels of transparency and openness towards citizens. A smart city uses digital technologies or information and communication technologies (ICT) to enhance quality and performance of urban services to make lives of citizens better. It becomes easier to navigate for visitors, and more serendipitous for locals. City officials and municipal governments are provided with a completely new way to connect with citizens and visitors and a city that is more connected to its people works and feels better

On supporting university communities in indoor wayfinding: An inclusive design approach

Mobility can be defined as the ability of people to move, live and interact with the space. In this context, indoor mobility, in terms of indoor localization and wayfinding, is a relevant topic due to the challenges it presents, in comparison with outdoor mobility, where GPS is hardly exploited. Knowing how to move in an indoor environment can be crucial for people with disabilities, and in particular for blind users, but it can provide several advantages also to any person who is moving in an unfamiliar place. Following this line of thought, we employed an inclusive by design approach to implement and deploy a system that comprises an Internet of Things infrastructure and an accessible mobile application to provide wayfinding functions, targeting the University community. As a real word case study, we considered the University of Bologna, designing a system able to be deployed in buildings with different configurations and settings, considering also historical buildings. The final system has been evaluated in three different scenarios, considering three different target audiences (18 users in total): i. students with disabilities (i.e., visual and mobility impairments); ii. campus students; and iii. visitors and tourists. Results reveal that all the participants enjoyed the provided functions and the indoor localization strategy was fine enough to provide a good wayfinding experience

Smart Signs: Showing the way in Smart Surroundings

This paper presents a context-aware guidance and messaging system for large buildings and surrounding venues. Smart Signs are a new type of electronic door- and way-sign based on wireless sensor networks. Smart Signs present in-situ personalized guidance and messages, are ubiquitous, and easy to understand. They combine the easiness of use of traditional static signs with the flexibility and reactiveness of navigation systems. The Smart Signs system uses context information such as user’s mobility limitations, the weather, and possible emergency situations to improve guidance and messaging. Minimal infrastructure requirements and a simple deployment tool make it feasible to easily deploy a Smart Signs system on demand. An important design issue of the Smart Signs system is privacy: the system secures communication links, does not track users, allow almost complete anonymous use, and prevent the system to be used as a tool for spying on users

Smart Tourism Destinations from the Perspective of Travelers with Disability

This study elaborates a theoretical structure regarding the drivers of well-being and the conditions under which it is achieved by travelers with disabilities (TwDs) in a smart tourism destination (STD). The grounded theory was applied in the research. The focused coding revealed 65 codes distributed among 14 categories. The correlation among them established the theoretical code with the dimensions of the STD, their consequences, the drivers of well-being, and the moderating conditions of smart tourism experiences (STEs). The results showed that the STD generates trust, safety and autonomy in the TwDs, supporting the overcoming of physical and social barriers and favoring their well-being. The theoretical structure exposed relations that can be tested in future researches and focused codes that support the elaboration of items that can be used to measure the categories. The proposed model provides managers and policymakers with information to better welcome TwDs

Technological disruptions in services: lessons from tourism and hospitality

Purpose: Technological disruptions such as the Internet of Things and autonomous devices, enhanced analytical capabilities (artificial intelligence) and rich media (virtual and augmented reality) are creating smart environments that are transforming industry structures, processes and practices. The purpose of this paper is to explore critical technological advancements using a value co-creation lens to provide insights into service innovations that impact ecosystems. The paper provides examples from tourism and hospitality industries as an information dependent service management context. Design/methodology/approach: The research synthesizes prevailing theories of co-creation, service ecosystems, networks and technology disruption with emerging technological developments. Findings: Findings highlight the need for research into service innovations in the tourism and hospitality sector at both macro-market and micro-firm levels, emanating from the rapid and radical nature of technological advancements. Specifically, the paper identifies three areas of likely future disruption in service experiences that may benefit from immediate attention: extra-sensory experiences, hyper-personalized experiences and beyond-automation experiences. Research limitations/implications: Tourism and hospitality services prevail under varying levels of infrastructure, organization and cultural constraints. This paper provides an overview of potential disruptions and developments and does not delve into individual destination types and settings. This will require future work that conceptualizes and examines how stakeholders may adapt within specific contexts. Social implications: Technological disruptions impact all facets of life. A comprehensive picture of developments here provides policymakers with nuanced perspectives to better prepare for impending change. Originality/value: Guest experiences in tourism and hospitality by definition take place in hostile environments that are outside the safety and familiarity of one’s own surroundings. The emergence of smart environments will redefine how customers navigate their experiences. At a conceptual level, this requires a complete rethink of how stakeholders should leverage technologies, engage and reengineer services to remain competitive. The paper illustrates how technology disrupts industry structures and stimulates value co-creation at the micro and macro-societal level

Mobile Applications for Cultural Tourism – Past, Present, and Future. Criteria for a Successful Mobile App

This publication presents a prototype of a mobile application for cultural tourism. Its main goal is to provide information about tourist sites in a city with a rich historical past and deeprooted traditions, catering to the needs and preferences of contemporary users in terms of functionality and user-friendliness. The paper analyzes contemporary Bulgarian and foreign mobile applications for cultural tourism, emphasizing their advantages over similar applications that were active in the recent past. These advantages include availability, interactivity, and an enhanced user experience. The purpose of the paper is to develop and promote a mobile application that will meet the needs of tourists. The methodology for designing the prototype includes a review and comparative analysis of mobile applications that existed a decade ago, as well as current applications in this field in 2023. Both local applications for Bulgaria and international applications for the Czech Republic, Greece, Italy, Hungary, and Spain were studied. The study focused on usability and other key characteristics that are similar to the functionality of the developed application. Weaknesses of some of the analyzed applications and problems avoided in the proposed prototype are indicated. The paper also presents the primary features of the developed application, such as its user-friendliness, speed of operation, intuitive design, and easy access to tourist and cultural sites. In the future, with the introduction of various mobile applications in this field, it is expected that users will be greatly facilitated in their search for up-to-date information on cultural and historical sites around the world