Integrating Context-Awareness in the IP Multimedia Subsystem for Enhanced Session Control and Service Provisioning Capabilities

The 3GPP-defined IP Multimedia Subsystem (IMS) is becoming the de-facto standard for IP-based multimedia communication services. It consists of an overlay control and service layer that is deployed on top of IP-based mobile and fixed networks. This layer encompasses a set of common functions (e.g. session control functions allowing the initiation/modification/termination of sessions) and service logics that are needed for the seamless provisioning of IP multimedia services to users, via different access technologies. As it continues to evolve, the IMS still faces several challenges including: the enabling of innovative and personalized services that would appeal to users and increase network operators' revenues; its interaction with other types of networks (e.g. wireless sensor networks) as means to enhance its capabilities; and the support of advanced QoS schemes that would manage the network resources in an efficient and adaptive manner. The context-awareness concept, which comes from the pervasive computing field, signifies the ability to use situational information (or context) in support to operations and decision making and for the provision of relevant services to the user. Context-awareness is considered to enhance users' experience and is seen as an enabler to adaptability and service personalization - two capabilities that could play important roles in telecommunication environments. This thesis focuses on the introduction of the context-awareness technology in the IMS, as means to enhance its session control and service provisioning capabilities. It starts by presenting the necessary background information, followed by a derivation of requirements and a review of the related work. To ensure the availability of contextual information within the network, we then propose an architecture for context information acquisition and management in the IMS. This architecture leverages and extends the 3GPP presence framework. Building on the capabilities of this architecture, we demonstrate how the managed information could be integrated in IMS operations, at the control and service levels. Showcasing control level integration, we propose a novel context-aware call differentiation framework as means to offer enhanced QoS support (for sessions/calls) in IMS-based networks. This framework enables the differentiation between different categories of calls at the IMS session control level, via dynamic and adaptive resource allocation, in addition to supporting a specialized charging model. Furthermore, we also propose a framework for enhanced IMS emergency communication services. This framework addresses the limitations of existing IP-based emergency solutions, by offering three main improvements: a QoS-enhanced emergency service; a context-aware personalized emergency service; and a conferencing-enhanced emergency service. We demonstrate the use of context awareness at the IMS service level using two new context-aware IMS applications. Finally, to validate our solutions and evaluate their performance, we build various proof-of-concept prototypes and OPNET simulation model

Serviços multimédia multicast de próxima geração

Mestrado em Engenharia Electrónica e TelecomunicaçõesUma das mais recentes conquistas na evolução móvel foi o 3G, permitindo o acesso a serviços multimédia com qualidade de serviço assegurada. No entanto, a tecnologia UMTS, tal como definida na sua Release ’99, é apenas capaz de transmitir em modo unicast, sendo manifestamente ineficiente para comunicações multimédia almejando grupos de utilizadores. A tecnologia IMS surge na Release 5 do 3GPP que começou a responder já a algumas necessidades, permitindo comunicações sobre IP oferecendo serviços Internet a qualquer momento e em qualquer lugar sobre tecnologias de comunicação móveis fornecendo pela primeira vez sessões multimédia satisfatórias. A Release 6 por sua vez trouxe a tecnologia MBMS que permite transmissões em broadcast e multicast para redes móveis. O MBMS fornece os serviços de aplicações multimédia que todos estavam à espera, tanto para os utilizadores como para os prestadores de serviços. O operador pode agora fazer uso da tecnologia existente aumentando todo o tipo de benefícios no serviço prestado ao cliente. Com a possível integração destas duas tecnologias passa a ser possível desenvolver serviços assentes em redes convergentes em que os conteúdos são entregues usando tecnologias unicast, multicast ou broadcast. Neste contexto, o principal motivo deste trabalho consiste essencialmente em fazer uso dos recursos da rede terminando com o desperdício dos mesmos e aumentando a eficiência dos serviços através da integração das tecnologias IMS e MBMS. O trabalho realizado começa com o estudo do estado da arte das telecomunicações móveis com referência às tecnologias referidas, seguindo-se a apresentação da possível integração IMS-MBMS e terminando com o projecto de uma plataforma de demonstração que no futuro possa ser uma implementação de serviço multimédia multicast. O objectivo principal é mostrar os benefícios de um serviço que era normalmente executado em unicast relativamente ao modo multicast, fazendo uso da nova convergência de tecnologias IMS e MBMS. Na conclusão do trabalho são referidas as vantagens do uso de portadoras multicast e broadcast, tendo como perspectiva de que este trabalho possa ser um ponto de partida para um novo conjunto de serviços poupando recursos de rede e permitindo uma eficiência considerável em serviços inovadores.3G is bang up to date in the mobile phone industry. It allows access to multimedia services and gives a guarantee of quality of service. The UMTS technology, defined in 3GPP Release ’99, provides an unicast transmission, but it is completely inefficient when it comes to multimedia group communications. The IMS technology first appeared in Release 5 that has already started to consider the interests of the clients. It provides communications over IP, offering Internet services anytime, anywhere on mobile communication technologies. Also, it offers for the first time satisfactory multimedia sessions. On the other hand, Release 6 gave rise to the MBMS technology that provides broadcast and multicast transmissions for mobile networks. The MBMS provides multimedia applications services that everyone was waiting, including users and service providers. Now the operator makes use of existing technology in order to provide better costumer services. The possible integration of these two technologies will contribute to develop services based on converged networks in which contents are delivered through the unicast, multicast or broadcast technologies. Therefore, the objective of this work is basically to make use of network resources avoiding wastes and improving customer services through the integration of the IMS and the MBMS technologies. The executed work starts with the mobile telecommunications state of the art with reference to the referred technologies, followed by the IMS-MBMS convergence presentation and finishing with the proposal for implementation of a service platform that can be used for a multimedia multicast service. The main point is to show the benefits of a service that has been normally executed in unicast mode over the multicast mode, making use of the new IMS and MBMS technologies integration. To closure the work it is referred the advantages to use multicast and broadcast bearers, with the perspective that this work could be a starting point to a new set of services, saving network resources and allowing for innovate services a considerable efficency

Optimizing IETF multimedia signaling protocols and architectures in 3GPP networks : an evolutionary approach

Signaling in Next Generation IP-based networks heavily relies in the family of multimedia signaling protocols defined by IETF. Two of these signaling protocols are RTSP and SIP, which are text-based, client-server, request-response signaling protocols aimed at enabling multimedia sessions over IP networks. RTSP was conceived to set up streaming sessions from a Content / Streaming Server to a Streaming Client, while SIP was conceived to set up media (e.g.: voice, video, chat, file sharing, …) sessions among users. However, their scope has evolved and expanded over time to cover virtually any type of content and media session. As mobile networks progressively evolved towards an IP-only (All-IP) concept, particularly in 4G and 5G networks, 3GPP had to select IP-based signaling protocols for core mobile services, as opposed to traditional SS7-based protocols used in the circuit-switched domain in use in 2G and 3G networks. In that context, rather than reinventing the wheel, 3GPP decided to leverage Internet protocols and the work carried on by the IETF. Hence, it was not surprise that when 3GPP defined the so-called Packet-switched Streaming Service (PSS) for real-time continuous media delivery, it selected RTSP as its signaling protocol and, more importantly, SIP was eventually selected as the core signaling protocol for all multimedia core services in the mobile (All-)IP domain. This 3GPP decision to use off-the-shelf IETF-standardized signaling protocols has been a key cornerstone for the future of All-IP fixed / mobile networks convergence and Next Generation Networks (NGN) in general. In this context, the main goal of our work has been analyzing how such general purpose IP multimedia signaling protocols are deployed and behave over 3GPP mobile networks. Effectively, usage of IP protocols is key to enable cross-vendor interoperability. On the other hand, due to the specific nature of the mobile domain, there are scenarios where it might be possible to leverage some additional “context” to enhance the performance of such protocols in the particular case of mobile networks. With this idea in mind, the bulk of this thesis work has consisted on analyzing and optimizing the performance of SIP and RTSP multimedia signaling protocols and defining optimized deployment architectures, with particular focus on the 3GPP PSS and the 3GPP Mission Critical Push-to-Talk (MCPTT) service. This work was preceded by a detailed analysis work of the performance of underlying IP, UDP and TCP protocol performance over 3GPP networks, which provided the best baseline for the future work around IP multimedia signaling protocols. Our contributions include the proposal of new optimizations to enhance multimedia streaming session setup procedures, detailed analysis and optimizations of a SIP-based Presence service and, finally, the definition of new use cases and optimized deployment architectures for the 3GPP MCPTT service. All this work has been published in the form of one book, three papers published in JCR cited International Journals, 5 articles published in International Conferences, one paper published in a National Conference and one awarded patent. This thesis work provides a detailed description of all contributions plus a comprehensive overview of their context, the guiding principles beneath all contributions, their applicability to different network deployment technologies (from 2.5G to 5G), a detailed overview of the related OMA and 3GPP architectures, services and design principles. Last but not least, the potential evolution of this research work into the 5G domain is also outlined as well.Els mecanismes de Senyalització en xarxes de nova generació es fonamenten en protocols de senyalització definits per IETF. En particular, SIP i RTSP són dos protocols extensibles basats en missatges de text i paradigma petició-resposta. RTSP va ser concebut per a establir sessions de streaming de continguts, mentre SIP va ser creat inicialment per a facilitar l’establiment de sessions multimèdia (veu, vídeo, xat, compartició) entre usuaris. Tot i així, el seu àmbit d’aplicació s’ha anat expandint i evolucionant fins a cobrir virtualment qualsevol tipus de contingut i sessió multimèdia. A mesura que les xarxes mòbils han anat evolucionant cap a un paradigma “All-IP”, particularment en xarxes 4G i 5G, 3GPP va seleccionar els protocols i arquitectures destinats a gestionar la senyalització dels serveis mòbils presents i futurs. En un moment determinat 3GPP decideix que, a diferència dels sistemes 2G i 3G que fan servir protocols basats en SS7, els sistemes de nova generació farien servir protocols estandarditzats per IETF. Quan 3GPP va començar a estandarditzar el servei de Streaming sobre xarxes mòbils PSS (Packet-switched Streaming Service) va escollir el protocol RTSP com a mecanisme de senyalització. Encara més significatiu, el protocol SIP va ser escollit com a mecanisme de senyalització per a IMS (IP Multimedia Subsystem), l’arquitectura de nova generació que substituirà la xarxa telefònica tradicional i permetrà el desplegament de nous serveis multimèdia. La decisió per part de 3GPP de seleccionar protocols estàndards definits per IETF ha representat una fita cabdal per a la convergència del sistemes All-IP fixes i mòbils, i per al desenvolupament de xarxes NGN (Next Generation Networks) en general. En aquest context, el nostre objectiu inicial ha estat analitzar com aquests protocols de senyalització multimèdia, dissenyats per a xarxes IP genèriques, es comporten sobre xarxes mòbils 3GPP. Efectivament, l’ús de protocols IP és fonamental de cara a facilitar la interoperabilitat de solucions diferents. Per altra banda, hi ha escenaris a on és possible aprofitar informació de “context” addicional per a millorar el comportament d’aquests protocols en al cas particular de xarxes mòbils. El cos principal del treball de la tesi ha consistit en l’anàlisi i optimització del rendiment dels protocols de senyalització multimèdia SIP i RTSP, i la definició d’arquitectures de desplegament, amb èmfasi en els serveis 3GPP PSS i 3GPP Mission Critical Push-to-Talk (MCPTT). Aquest treball ha estat precedit per una feina d’anàlisi detallada del comportament dels protocols IP, TCP i UDP sobre xarxes 3GPP, que va proporcionar els fonaments adequats per a la posterior tasca d’anàlisi de protocols de senyalització sobre xarxes mòbils. Les contribucions inclouen la proposta de noves optimitzacions per a millorar els procediments d’establiment de sessions de streaming multimèdia, l’anàlisi detallat i optimització del servei de Presència basat en SIP i la definició de nous casos d’ús i exemples de desplegament d’arquitectures optimitzades per al servei 3GPP MCPTT. Aquestes contribucions ha quedat reflectides en un llibre, tres articles publicats en Revistes Internacionals amb índex JCR, 5 articles publicats en Conferències Internacionals, un article publicat en Congrés Nacional i l’adjudicació d’una patent. La tesi proporciona una descripció detallada de totes les contribucions, així com un exhaustiu repàs del seu context, dels principis fonamentals subjacents a totes les contribucions, la seva aplicabilitat a diferents tipus de desplegaments de xarxa (des de 2.5G a 5G), així una presentació detallada de les arquitectures associades definides per organismes com OMA o 3GPP. Finalment també es presenta l’evolució potencial de la tasca de recerca cap a sistemes 5G.Postprint (published version

Role of Wireless technology in mobile augmented reality system (MARS)

Not availabl

VoLTE: Fundamentals and Investment under Uncertainty by analogy with the Real Options Theory – A real case application in Greek Telecommunications market

Με την εμφάνιση των Τηλεπικοινωνιών, η φωνή έσπασε όλα τα φυσικά όρια και έγινε πραγματικότητα η μετάδοσή της παγκοσμίως σε πραγματικό χρόνο. Σύντομα, οι υπηρεσίες φωνής μετατράπηκαν σε βασική δραστηριότητα για τους παρόχους και το έναυσμα για την ανάπτυξη των Σταθερών και Κινητών Τηλεπικοινωνιών. Η τελευταία λέξη της τεχνολογίας για την Κινητή μετάδοση φωνής είναι το Voice over LTE (VoLTE), το οποίο αποτελεί μια σημαντική δυνατότητα του δικτύου για τη ουσιαστική βελτίωση της απόδοσης της φωνής και της χωρητικότητας του ραδιοδικτύου με ταυτόχρονη μείωση στα λειτουργικά κόστη. Στην παρούσα διπλωματική εργασία παρουσιάζονται οι βασικές αρχές της αρχιτεκτονικής VoLTE και παρέχεται μία ανάλυση της τεχνολογίας VoLTE ως επενδυτική ευκαιρία. Στο πρώτο μέρος παρατίθεται μια ιστορική αναδρομή σχετικά με την εξέλιξη των συστημάτων φωνής των Κινητής Τηλεπικοινωνιών από την πρώτη γενιά έως σήμερα. Περιλαμβάνεται μια επισκόπηση της αρχιτεκτονικής VoLTE με ανάλυση των κύριων υποσυστημάτων και των βασικών τους στοιχείων με βάση τις τεχνικές προδιαγραφές. Επιπλέον, παρουσιάζονται οι βασικές λειτουργίες μετάδοσης φωνής μέσω της τεχνολογίας VoLTE. Στο επόμενο μέρος περιγράφονται τα οφέλη και οι προκλήσεις που γεννιούνται από την ανάπτυξη της λύσης VoLTE, από τεχνικής άποψης αλλά και από πλευράς αγοράς. Για τον μετριασμό των κινδύνων, προτείνεται από τις χρηματοπιστωτικές αγορές η θεωρία των για την αξιολόγηση της επένδυσης, με βάση τη σύγχρονη βιβλιογραφία. Η ζήτηση της υπηρεσίας VoLTE μοντελοποιείται χρησιμοποιώντας τη γεωμετρική κίνηση Brown και αναπτύσσεται μια μεθοδολογία βασισμένη στα πραγματικά δικαιώματα προαίρεσης μέσω του δυναμικού προγραμματισμού, για τον υπολογισμό των βέλτιστων επενδυτικών κανόνων και του κόστους ευκαιρίας. Στο έκτο κεφάλαιο, παρουσιάζεται ένα παράδειγμα πραγματικής περίπτωσης επένδυσης VoLTE στην ελληνική αγορά Κινητών Τηλεπικοινωνιών, χρησιμοποιώντας την προτεινόμενη μεθοδολογία των πραγματικών δικαιωμάτων προαίρεσης. Τα αποτελέσματα συγκρίνονται με την παραδοσιακή προσέγγιση και αναλύονται με την χρήση προσομοιώσεων Monte Carlo. Συμπεράσματα και ενδιαφέροντα ευρήματα παρέχονται στο τελευταίο κεφάλαιο.With the emergence of Telecommunications, the voice broke all physical borders and could be transferred worldwide in real-time. Soon, voice services became a core business for the providers and the trigger for the development of Fixed and Mobile Telecommunications. The state of the art for mobile voice delivery is Voice over LTE (VoLTE), which is an important network capability to significantly improve the service performance and radio capacity while reducing operating costs. This study thesis presents the fundamental principles of VoLTE architecture and provides an analysis of the VoLTE solution as an investment opportunity. In the first part, a historical review is given regarding the evolution of the Cellular Mobile Telecommunication systems since their first generation. An overview of the VoLTE architecture is included with an analysis of the main subsystems and the core components based on the technical specifications. Moreover, the basic functionalities of the VoLTE technology are presented. The next part describes the benefits and challenges of deploying the VoLTE solution from technical and market perspectives. In order to mitigate the risks, the Real Options theory from the financial market is introduced for evaluating the VoLTE investment according to modern literature. The VoLTE demand is modelled using the Geometric Brownian Motion process and the dynamic programming is used to structure a Real Options-based framework for calculating optimal investment rules and opportunity cost. In the sixth chapter, a real case application of the proposed framework in the Greek Mobile Telecommunications market is presented. The results are compared with the traditional tools and analyzed by performing Monte Carlo simulations. Conclusions and interesting insights are provided in the last chapter

Creation of value with open source software in the telecommunications field

Tese de doutoramento. Engenharia Electrotécnica e de Computadores. Faculdade de Engenharia. Universidade do Porto. 200

Optimizing IETF multimedia signaling protocols and architectures in 3GPP networks : an evolutionary approach

Signaling in Next Generation IP-based networks heavily relies in the family of multimedia signaling protocols defined by IETF. Two of these signaling protocols are RTSP and SIP, which are text-based, client-server, request-response signaling protocols aimed at enabling multimedia sessions over IP networks. RTSP was conceived to set up streaming sessions from a Content / Streaming Server to a Streaming Client, while SIP was conceived to set up media (e.g.: voice, video, chat, file sharing, …) sessions among users. However, their scope has evolved and expanded over time to cover virtually any type of content and media session. As mobile networks progressively evolved towards an IP-only (All-IP) concept, particularly in 4G and 5G networks, 3GPP had to select IP-based signaling protocols for core mobile services, as opposed to traditional SS7-based protocols used in the circuit-switched domain in use in 2G and 3G networks. In that context, rather than reinventing the wheel, 3GPP decided to leverage Internet protocols and the work carried on by the IETF. Hence, it was not surprise that when 3GPP defined the so-called Packet-switched Streaming Service (PSS) for real-time continuous media delivery, it selected RTSP as its signaling protocol and, more importantly, SIP was eventually selected as the core signaling protocol for all multimedia core services in the mobile (All-)IP domain. This 3GPP decision to use off-the-shelf IETF-standardized signaling protocols has been a key cornerstone for the future of All-IP fixed / mobile networks convergence and Next Generation Networks (NGN) in general. In this context, the main goal of our work has been analyzing how such general purpose IP multimedia signaling protocols are deployed and behave over 3GPP mobile networks. Effectively, usage of IP protocols is key to enable cross-vendor interoperability. On the other hand, due to the specific nature of the mobile domain, there are scenarios where it might be possible to leverage some additional “context” to enhance the performance of such protocols in the particular case of mobile networks. With this idea in mind, the bulk of this thesis work has consisted on analyzing and optimizing the performance of SIP and RTSP multimedia signaling protocols and defining optimized deployment architectures, with particular focus on the 3GPP PSS and the 3GPP Mission Critical Push-to-Talk (MCPTT) service. This work was preceded by a detailed analysis work of the performance of underlying IP, UDP and TCP protocol performance over 3GPP networks, which provided the best baseline for the future work around IP multimedia signaling protocols. Our contributions include the proposal of new optimizations to enhance multimedia streaming session setup procedures, detailed analysis and optimizations of a SIP-based Presence service and, finally, the definition of new use cases and optimized deployment architectures for the 3GPP MCPTT service. All this work has been published in the form of one book, three papers published in JCR cited International Journals, 5 articles published in International Conferences, one paper published in a National Conference and one awarded patent. This thesis work provides a detailed description of all contributions plus a comprehensive overview of their context, the guiding principles beneath all contributions, their applicability to different network deployment technologies (from 2.5G to 5G), a detailed overview of the related OMA and 3GPP architectures, services and design principles. Last but not least, the potential evolution of this research work into the 5G domain is also outlined as well.Els mecanismes de Senyalització en xarxes de nova generació es fonamenten en protocols de senyalització definits per IETF. En particular, SIP i RTSP són dos protocols extensibles basats en missatges de text i paradigma petició-resposta. RTSP va ser concebut per a establir sessions de streaming de continguts, mentre SIP va ser creat inicialment per a facilitar l’establiment de sessions multimèdia (veu, vídeo, xat, compartició) entre usuaris. Tot i així, el seu àmbit d’aplicació s’ha anat expandint i evolucionant fins a cobrir virtualment qualsevol tipus de contingut i sessió multimèdia. A mesura que les xarxes mòbils han anat evolucionant cap a un paradigma “All-IP”, particularment en xarxes 4G i 5G, 3GPP va seleccionar els protocols i arquitectures destinats a gestionar la senyalització dels serveis mòbils presents i futurs. En un moment determinat 3GPP decideix que, a diferència dels sistemes 2G i 3G que fan servir protocols basats en SS7, els sistemes de nova generació farien servir protocols estandarditzats per IETF. Quan 3GPP va començar a estandarditzar el servei de Streaming sobre xarxes mòbils PSS (Packet-switched Streaming Service) va escollir el protocol RTSP com a mecanisme de senyalització. Encara més significatiu, el protocol SIP va ser escollit com a mecanisme de senyalització per a IMS (IP Multimedia Subsystem), l’arquitectura de nova generació que substituirà la xarxa telefònica tradicional i permetrà el desplegament de nous serveis multimèdia. La decisió per part de 3GPP de seleccionar protocols estàndards definits per IETF ha representat una fita cabdal per a la convergència del sistemes All-IP fixes i mòbils, i per al desenvolupament de xarxes NGN (Next Generation Networks) en general. En aquest context, el nostre objectiu inicial ha estat analitzar com aquests protocols de senyalització multimèdia, dissenyats per a xarxes IP genèriques, es comporten sobre xarxes mòbils 3GPP. Efectivament, l’ús de protocols IP és fonamental de cara a facilitar la interoperabilitat de solucions diferents. Per altra banda, hi ha escenaris a on és possible aprofitar informació de “context” addicional per a millorar el comportament d’aquests protocols en al cas particular de xarxes mòbils. El cos principal del treball de la tesi ha consistit en l’anàlisi i optimització del rendiment dels protocols de senyalització multimèdia SIP i RTSP, i la definició d’arquitectures de desplegament, amb èmfasi en els serveis 3GPP PSS i 3GPP Mission Critical Push-to-Talk (MCPTT). Aquest treball ha estat precedit per una feina d’anàlisi detallada del comportament dels protocols IP, TCP i UDP sobre xarxes 3GPP, que va proporcionar els fonaments adequats per a la posterior tasca d’anàlisi de protocols de senyalització sobre xarxes mòbils. Les contribucions inclouen la proposta de noves optimitzacions per a millorar els procediments d’establiment de sessions de streaming multimèdia, l’anàlisi detallat i optimització del servei de Presència basat en SIP i la definició de nous casos d’ús i exemples de desplegament d’arquitectures optimitzades per al servei 3GPP MCPTT. Aquestes contribucions ha quedat reflectides en un llibre, tres articles publicats en Revistes Internacionals amb índex JCR, 5 articles publicats en Conferències Internacionals, un article publicat en Congrés Nacional i l’adjudicació d’una patent. La tesi proporciona una descripció detallada de totes les contribucions, així com un exhaustiu repàs del seu context, dels principis fonamentals subjacents a totes les contribucions, la seva aplicabilitat a diferents tipus de desplegaments de xarxa (des de 2.5G a 5G), així una presentació detallada de les arquitectures associades definides per organismes com OMA o 3GPP. Finalment també es presenta l’evolució potencial de la tasca de recerca cap a sistemes 5G

The development of a structured approach to service provisioning in a parlay environment

ABSTRACT The environment in which services are provisioned in existing networks has a number of shortcomings. Neither the service domain nor the services therein have a standardised structure. Signalling between terminals and services uses network protocols that are inappropriately oriented towards bearer management. The control of bearer connections, and the view of call states, is maintained in the network layer, making bearer management difficult and limited. A service-centric service provisioning environment is proposed, which advocates a structured service domain, and a structured approach to service development and provisioning. A direct communication path between terminals and services at the application layer, that utilises high-level, service-oriented protocols, is proposed. Control of the call / session layer and the bearer network, and view of connection states is relocated to the application layer, facilitating bearer manipulation by services located in the service domain. It is shown that the capabilities and features of services provisioned in the proposed service provisioning environment are of a greater range, more advanced and more complex. It is also shown that the proposed service provisioning environment brings about potential efficiency gains for the initiation of 2-party calls, and significant efficiency gains for the initiation of multiparty calls

E-learning : virtual classrooms as an added learning platform

Includes abstract.Includes bibliographical references (leaves 90-97).Some of the challenges being face by the South African Department of education are the shortage of teachers, over-crowded classrooms and lack of teaching resources such as textbooks. Alternative teaching and learning platforms are needed to supplement traditional classroom teaching and learning