Risk management and organisational performance in the Indonesian public sector: An empirical study

Issues surrounding the real benefits of risk management and the factors that can support successful risk management systems in the public sector are still relevant topics discussed by accounting scholars. However, most risk management research in the public sector focuses on the experiences of developed countries. To fill this gap in the literature, this quantitative study uses a survey to investigate the relationship between risk management systems and organisational performance in public sector organisations in Indonesia, a developing country. It concurrently explores transformational leadership, internal audit activities, public service motivation and business process improvement as elements that may influence the original relationship between risk management systems and organisational performance on these organisations. A final sample of 202 usable questionnaires was obtained and analysed using Partial least squares (PLS) path modelling to test the hypotheses using SmartPLS 3.0 software. PLS path analysis involved a main analysis of all usable samples and an additional multigroup analysis. Empirical evidence in this study suggests that transformational leadership and internal audit activities significantly influence risk management systems. Risk management system, in turn, significantly influences organisational performance through the mediating effect of business process improvement. Public service motivation serves as a mediator for the relationship between risk management system and business process improvement. However, the mediation effect of public service motivation is weak. The results of multigroup analysis revealed that organisation size does not moderate any paths in the model. Perceived risk management budget sufficiency significantly moderates the relationship between transformational leadership and risk management system and the relationship between risk management system and organisational performance. Perceived uncertainty level significantly moderates the relationship between risk management system and business process improvement. Thus, this study expands the discussion related to the complex relationship between a risk management system and organisational performance in a developing country’s public sector. The findings of this study provide practical implications for leaders and risk management practitioners in the public sector, particularly in the Indonesian context. This study also measured the risk management system and public service motivation as second-order formative constructs; these are considered new to the existing literature. However, the structured questionnaire used in this study restricted the depth of data collected; the use of a cross-sectional design limited the ability of this study to extensively examine the cause-and-effect relationships that can be identified in a longitudinal design. Nevertheless, these limitations are justifiable because the hypotheses of this study required answers for scope, rather than depth. Further, the use of moderating variables, which are examined in multigroup analysis, strengthened the cross-sectional design in this study

A Client-Vendor Relationship Perspective of Cultural Differences on Cross-Border Information Technology Outsourcing

Cross-border information technology (IT) outsourcing continues to rise due to the demand for business process outsourcing. Issues such as miscommunication and management problems have emerged because of cross-cultural disparities between clients and vendors across national borders. The theoretical framework of this study was based on the organizational culture model studies of Meek, Spradley, Smith, and Draft for examining and understanding complex organizational practices. The purpose of this mixed-methods explanatory sequential case study was to qualitatively identify and quantitatively determine the management approaches that are effective in managing cross-cultural differences and the constitution of the elements of global adjustment, motivation, mindset, and communication patterns involving outsourcing business leaders in the United States. Ten IT leaders participated in-depth face-to-face interviews, while 120 IT outsourced service providers from the United Kingdom, Canada, Singapore, and India completed the survey. Pearson\u27s correlation analysis was performed on quantitative survey data. Qualitative data from interviews were organized, coded, and the results generated 6 themes. The themes included no management issues in the current processes, a lack of formal management approaches to resolve cross-cultural issues, an intent to provide a strong management partnership platform, and a positive relationship between approaches. Quantitative results showed that formal management approaches positively correlated with global adjustment, motivation, mindset, and communication pattern. Results could be socially significant to IT business leaders, as these results will equip them with knowledge of effective practices and management approaches to address cultural diversity issues, programs, and policies in the industry

Analysis and Development of Change Management Framework in Jatis Solutions

The study aims to analyze change management implementation in Jatis Solutions and develop solutions to the finding issues to mitigate obstacles and accelerate the change stick. The company wanted to renew its business strategy and has announced it to the employees in Q4 2010.  The organization was restructured, the business process also changed according to the new strategy. Turnover ratio was increased from 17% to 58% in 2011. A study conducted in 2012, analyzing the change implementation by comparing with Kotter’s 8-steps Change Management model. Realizing the change is stuck in removing obstacles and creating short term wins steps, the interconnection business elements of the current change was measured using 7S McKinsey to see the probable imbalance of elements which might be the core obstacles to the change. The initiatives execution then measured using DICE methodology to understand the obstacles on winning the short terms. Improvements to change programs are proposed by preparing readiness for change to managers and employees motivation programs. Keywords: Change Management, IT Delivery Service, Kotter’s 8 Leading Step of Change, 7S McKinsey, DICE methodolog

Energy applications: Enabling energy services

The energy services industry is not only misunderstood due to its diversity of value propositions, it has also been largely ignored as a major short term means of tackling climate change, ensuring energy supply security, and mitigating against rising energy costs (the three typical national energy policy goals frequently quoted around the world). Private sector business models have not been sufficiently identified, designed, incorporated, and evolved to meet the enormous opportunity that exists. The motivation for this thesis is therefore to design a highly effective business model that will make rapid inroads into the energy services industry, based on a deep understanding of its history, inherent market failures and institutional barriers, and critical success factors. This study set out to establish the range of existing business models in the energy services sector, and to explain the current and likely future market trajectories of its component parts, being, the energy efficiency, renewable microgeneration, carbon management, and smart energy management sub-industries, by conducting a literature review of thirteen high profile studies and interviewing multiple participants across the industry. The thesis also undertakes a thorough data analysis of the UK energy services market, quantifying its investment potential up until 2020 by developing individual growth models for each sub-industry. Five broad categories of energy services business models were identified including Utility Service Companies, Original Equipment Manufacturers, Energy Service Providers, Energy Service Companies, and Integrated Developers, which can be further broken down, proving that supply side fragmentation is severe. The data analysis concluded that an immediate total addressable market of £106.8 billion exists for a well constructed business which adequately combines the skills needed to operate across the four energy services sub-industries. The structure, resources, and value proposition of this business are set out in the enclosed business plan for a new company called Energy Applications

Entrepreneurial Management: Essays on (corporate) venture creation and business model innovation

This publication-based dissertation examines (corporate) venturing and business model innovation intending to derive implications for entrepreneurial management in firms. To achieve this, four self-contained research papers have been developed which are the core of this dissertation. The first section serves as a general introduction, outlines the motivation for each of the research topics, and presents a summary of the research papers and their publication status. The first research paper (Section 2) is a systematic literature review that summarizes and structures three decades of research on the field of success measurement of corporate venturing activities. It identifies three structural dimensions which allow the creation of nine meaning clusters by which the existing measurement approaches can be grouped and compared. Additionally, the review reveals the heterogeneity of these approaches and the unique measurement items which they include. The third section is an empirical study on new venture creation activities in the early stage, based on 112 interviews with novice and experienced entrepreneurs. It defines three dimensions of entrepreneurial activity, namely, Entrepreneurial Alignment, Resource Enhancement, and Value Generation, and finds 67 actions, which differ across these groups in type and sequence. Section four is a single case study in business model innovation that investigates the recent rebranding of “Facebook” to “Meta”. It finds that, despite the strong communication efforts and the resulting internal and external signaling effects, this change does not correspond to a radical business innovation pattern. The fourth research study (Section 5) is a conceptual study that develops an integrated framework for business model innovation in service industries, based on research on the tourism industry. It highlights the limitations of siloed approaches under the influence of internal and external challenges such as industry dynamics and resource constraints. Section six summarizes the dissertation, highlighting the overall contributions for research and practice, and discusses the limitations and directions for future research

Evaluation of Motivational Level In Order to Improve Employee Performances (Case Study: Fabrik Eatery & Bar)

Bandung economy is mainly built upon several economic activities including tourism.One of the big attractions to tourists is the variety of interesting restaurants, cafes, and coffee houses tucked into the hills and main streets around Bandung. Every weekend, Jakartans escape the chaos and congestion of the capital to relax in the quiet Bandung hills or just to refresh their mind and souls from the chaotic traffic inside the city of Jakarta. In addition to the quality of the food and beverage, the quality of service also take a significant contribution to the popularity of the restaurants. These restaurants are without problems. This research tries to identify the problems by interview and validate by questionnaires. The purpose of the interview is to get deep understanding about the problems that occur within the restaurant while the purpose of the questionnaires were to validate the problems and analysing it tofind answers about the problems. From the result of the questionnaires that have been done, there are three categories problem analysis. First is from the behavior that we can see from MARS model. Second is from the management of Fabrik Eatery & Bar. Third is from organizational culture. This final project presents to readers a clearly vision of evaluating employee motivation with a case of Fabrik Eatery & Bar. It will also help the owners of restaurants in Bandung which may be interested on improving their business/businesses performance.  As for the conclusion, Fabrik Eatery & Bar need to improve their employee motivation; Fabrik Eatery & Bar must fullfiled the basic needs of their employees to create a big motivation factor in order for employees to work better and harder. To achieve that, the owner and the management of Fabrik Eatery & Bar needs to understand every single problems that occur within the restaurant, also need to understand each of the employees problem and have a group discussion to solve the problems. The next step is using recommendations to solve or anticipate problems. When the recommendation are implemented, motivation level of every employees will be expected to increase afterward. Keywords: Motivation, Employee Motivation, MARS Model, Employee Behavio

The Development System of Departments of Communications Sales Service Heads’ for the Realization of Performance Management Approach

В статті обґрунтовано доцільність застосування в управлінні структурним підрозділом з продажу послуг зв’язку та обслуговування споживачів коучингового підходу з метою підвищення результативності персоналу. Представлено елементи професійної компетентності, розвиток яких є необхідним для здійснення функцій управління із застосуванням коучингового підходу; на їх основі обґрунтовано модель розвитку професійної компетентності, яка забезпечує набуття необхідних знань, умінь та навичок та сприяє використанню набутої компетентності у роботі керівника.The expediency of coaching approach usage for the realization of control functions by the heads of departments of communications sales service for the realization of performance management approach is justified in the article. Structural elements of professional competency for the purpose of coaching approach usage are presented. The model of professional development which ensures acquirement of coaching knowledge and skills and usage of coaching instruments in the work context is justified. It is proved that coaching approach helps heads of service departments to deal with effectiveness of personal. It reflects the postulates of modern branch in management – performance management. The model of professional competencies development presented in the article is based on core competencies of effective coach – understanding of business, creation a relationship with a subordinate, goals setting skills, skills in analysis of the current situation, planning skills, ability to generate feedback to subordinates, ensuring the effectiveness of coaching procedures, skills in using of specific instruments of coaching. It helps using less corporative resources to create and develop professional skills to use coaching approach in management. The presented model consists of four stages: the distance course (to gain cognitive base), the training course (to gain skills in coaching instruments’ using), posttraining stage (to approve using of gained coaching skills in professional context), supporting stage (to control the level of performance, support motivation to use of coaching instruments, to avoid professional burnout). Presented model gives the opportunity in complex way to form and develop the competencies in coaching approach using in management and implement and control it’s using in professional context

ANALISIS PENGARUH MODEL MOTIVASI DAN KOMITMEN TERHADAP KINERJA DAN KEUNGGULAN BERSAING BERKELANJUTAN PADA JASA TENAGA KERJA (OUTSOURCING) (Studi Kasus Pada PT. JASINTA MITRA ABADI Dengan Metode SEM)

The globalization of world trade has led to the depletion of the barriers of distance and time for businesses in an effort to penetrate the wider market . Intense competition in the trade do not just jump on the type of company , but also applies to almost all types of companies . Performers competition in this case is the business people , the company's goods or services . To achieve a better position , then every company should pay attention to customer satisfaction by providing the best service . It can provide long -term returns for the company . Ability improves satisfaction on an ongoing basis is absolutely necessary for the survival of a company . Performance measurement models consisting of variable motivation and commitment to performance management so that organizations exist to add a variable that is Sustainable Competitive Advantage . Regression method composed with the right tools using Structural Equation Modeling ( SEM ). The study produced a good model by modifying the results of Goodness of fit: Chi Square = 27.047, df = 23, Cmin / df = 1.176, probability = 0.254, RMSEA = 0.042, GFI = 0.943, AGFI = 0.888, CFI = 0.991, TLI = 0.986. With the results do not directly affect motivation, and no significant effect on the performance value of 0.108, Commitment direct effect, significantly influence the performance value of 0.852, and a direct influence performance, significant to Sustainable Competitive Advantage with a value of 0.531

Quality management and supply chain management integration: a conceptual model

Recent trends in the business world has forced companies to expand their activities into new regions where they can find qualified manpower, lower production costs, high availability of raw materials giving rise to wider and more complex supply chains but also bringing in new opportunities to leverage their competitive advantages. These changes require the implementation of new organizational models with different suppliers and partners responsible for an important part of the final product and consequently to provide a service of excellence to satisfy customers. In order to produce value and optimize profitability, it is fundamental to establish successful partnerships with the supply chain organizations that can be achieved by new models of cooperation, improved communication and integration among all the supply chain partners. The use of advanced management practices is essential to accomplish these objectives. In this context, the use of integrated approaches to quality management, logistics and SCM becomes fundamental. Therefore, it will be important to take advantage of TQM and SCM synergies in order to improve customer satisfaction, increase employee´s motivation and to promote performance of the organization. In this paper, a conceptual model is presented which reflects the integration of SCM/QM and their impact in companies’ performance

Modern Concepts of Financial and Non-Financial Motivation of Service Industries Staff

In modern conditions the questions of personnel management, including motivation, acquire new meaning. Particularly given the problems relevant to the service sector, where at the beginning of the XXI century employing more than 60% of the workforce in developed countries. These circumstances determine the need for a modern concept of material and immaterial motivation of service industries. Such factors determine the need for the development modern concept of material and immaterial motivation of service industries staff. To obtain indicated objective during research analyzed the existing concepts and paradigm of staff motivation with highlighting their advantages and disadvantages. The results obtained allowed to establish that scientific and expert community does not have the unified approach to the classification and identification of the most effective ones. Special attention is given to modern developments and approaches to the motivation problem. This fact caused the structure of follow studies, including three interlinked vectors: analysis of the essential content of the fundamental concepts in the field of staff motivation; defining features of employee motivation at the enterprises sphere of services; introduction to the key successful international practices which apply by service companies. In general, the results obtained enabled the author’s model of the modern concept of material and non-material motivation at the enterprises the service sector and the corresponding mechanism for the implementation