Knowledge formalization in experience feedback processes : an ontology-based approach

Because of the current trend of integration and interoperability of industrial systems, their size and complexity continue to grow making it more difficult to analyze, to understand and to solve the problems that happen in their organizations. Continuous improvement methodologies are powerful tools in order to understand and to solve problems, to control the effects of changes and finally to capitalize knowledge about changes and improvements. These tools involve suitably represent knowledge relating to the concerned system. Consequently, knowledge management (KM) is an increasingly important source of competitive advantage for organizations. Particularly, the capitalization and sharing of knowledge resulting from experience feedback are elements which play an essential role in the continuous improvement of industrial activities. In this paper, the contribution deals with semantic interoperability and relates to the structuring and the formalization of an experience feedback (EF) process aiming at transforming information or understanding gained by experience into explicit knowledge. The reuse of such knowledge has proved to have significant impact on achieving themissions of companies. However, the means of describing the knowledge objects of an experience generally remain informal. Based on an experience feedback process model and conceptual graphs, this paper takes domain ontology as a framework for the clarification of explicit knowledge and know-how, the aim of which is to get lessons learned descriptions that are significant, correct and applicable

Continuous Improvement Through Knowledge-Guided Analysis in Experience Feedback

Continuous improvement in industrial processes is increasingly a key element of competitiveness for industrial systems. The management of experience feedback in this framework is designed to build, analyze and facilitate the knowledge sharing among problem solving practitioners of an organization in order to improve processes and products achievement. During Problem Solving Processes, the intellectual investment of experts is often considerable and the opportunities for expert knowledge exploitation are numerous: decision making, problem solving under uncertainty, and expert configuration. In this paper, our contribution relates to the structuring of a cognitive experience feedback framework, which allows a flexible exploitation of expert knowledge during Problem Solving Processes and a reuse such collected experience. To that purpose, the proposed approach uses the general principles of root cause analysis for identifying the root causes of problems or events, the conceptual graphs formalism for the semantic conceptualization of the domain vocabulary and the Transferable Belief Model for the fusion of information from different sources. The underlying formal reasoning mechanisms (logic-based semantics) in conceptual graphs enable intelligent information retrieval for the effective exploitation of lessons learned from past projects. An example will illustrate the application of the proposed approach of experience feedback processes formalization in the transport industry sector

Analysis reuse exploiting taxonomical information and belief assignment in industrial problem solving

To take into account the experience feedback on solving complex problems in business is deemed as a way to improve the quality of products and processes. Only a few academic works, however, are concerned with the representation and the instrumentation of experience feedback systems. We propose, in this paper, a model of experiences and mechanisms to use these experiences. More specifically, we wish to encourage the reuse of already performed expert analysis to propose a priori analysis in the solving of a new problem. The proposal is based on a representation in the context of the experience of using a conceptual marker and an explicit representation of the analysis incorporating expert opinions and the fusion of these opinions. The experience feedback models and inference mechanisms are integrated in a commercial support tool for problem solving methodologies. The results obtained to this point have already led to the definition of the role of ‘‘Rex Manager’’ with principles of sustainable management for continuous improvement of industrial processes in companies

A formal ontology for industrial maintenance

International audienceThe rapid advancement of information and communication technologies has resulted in a variety of maintenance support systems and tools covering all sub-domains of maintenance. Most of these systems are based on different models that are sometimes redundant or incoherent and always heterogeneous. This problem has lead to the development of maintenance platforms integrating all of these support systems. The main problem confronted by these integration platforms is to provide semantic interoperability between different applications within the same environment. In this aim, we have developed an ontology for the field of industrial maintenance, adopting the METHONTOLOGY approach to manage the life cycle development of this ontology, that we have called IMAMO (Industrial MAintenance Management Ontology). This ontology can be used not only to ensure semantic interoperability but also to generate new knowledge that supports decision making in the maintenance process. This paper provides and discusses some tests so as to evaluate the ontology and to show how it can ensure semantic interoperability and generate new knowledge within the platform

Improving maintenance strategies from experience feedback

A huge amount of rough data is available in companies on past maintenance activities as a result of the implementation of CMMS (Computerized Maintenance Management System). In that context, we focus on an experience feedback system dedicated to maintenance, allowing the capitalization of past interventions by means of a formal knowledge representation language, and the extraction from these interventions of new knowledge for future reuse

Graph-based reasoning in collaborative knowledge management for industrial maintenance

Capitalization and sharing of lessons learned play an essential role in managing the activities of industrial systems. This is particularly the case for the maintenance management, especially for distributed systems often associated with collaborative decision-making systems. Our contribution focuses on the formalization of the expert knowledge required for maintenance actors that will easily engage support tools to accomplish their missions in collaborative frameworks. To do this, we use the conceptual graphs formalism with their reasoning operations for the comparison and integration of several conceptual graph rules corresponding to different viewpoint of experts. The proposed approach is applied to a case study focusing on the maintenance management of a rotary machinery system

An adaptation of Text2Onto for supporting the French language

The ontologies are progressively imposing themselves in the field of knowledge management. While the manual construction of an ontology is by far the most reliable, this task has proved to be too tedious and expensive. To assist humans in the process of building an ontology, several tools have emerged proposing the automatic or semi-automatic construction of ontologies. In this context, Text2Onto has become one of the most recognized ontology learning tools. The performance of this tool is confirmed by several research works. However, the development of this tool is based on Princeton WordNet (PWN) for English. As a result, it is limited to the processing of textual resources written in English. In this paper, we present our approach based on JWOLF, a Java API to access the free WordNet for French that we have developed to adapt this tool for the construction of ontologies from corpus in French. To evaluate the usefulness of our approach, we assessed the performance of the improved version of Text2Onto on a simplistic corpus of French language documents. The results of this experiment have shown that the improved version of Text2Onto according to our approach is effective for the construction of an ontology from textual documents in the French language

Collaborative problem solving within supply chains: general framework, process and methodology

The Problem Solving Process is a central element of the firms' continuous improvement strategies. In this framework, a number of approaches have succeeded to demonstrate their effectiveness to tackle industrial problems. The list includes, but is not limited to PDCA, DMAICS, 7Steps and 8D/9S. However, the emergence and increasing emphasis in the supply chains have impacted the effectiveness of those methods to solve problems that go beyond the boundaries of a single firm and, in consequence, their ability to provide solutions when the contexts on which firms operate are distributed. This can be explained because not only the problems, but also the products, partners, skills, resources and pieces of evidence required to solve those problems are distributed, fragmented and decentralized across the network. This PhD thesis deals with the solving of industrial problems in supply chains based in collaboration. It develops a general framework for studying this paradigm, as well as both a generic process and a collaborative methodology able to deal with the process in practice. The proposal considers all the technical aspects (e.g. products modeling and network structure) and the collaborative aspects (e.g. the trust decisions and/or the power gaps between partners) that simultaneously impact the supply chain operation and the jointly solving of problems. Finally, this research work positions the experiential knowledge as a central lever of the problem solving process to contribute to the continuous improvement strategies at a more global level