Digital Inequality and Second-Order Disasters: Social Media in the Typhoon Haiyan Recovery

This article investigates the intersection of digital and social inequality in the context of disaster recovery. In doing so, the article responds to the optimism present in recent claims about “humanitarian technology” which refers to the empowering uses and applications of interactive technologies by disaster-affected people. Drawing on a long-term ethnography with affected communities recovering from Typhoon Haiyan that hit the Philippines in 2013 triggering a massive humanitarian response, the article offers a grounded assessment of the role of social media in disaster recovery. In particular, the article focuses on whether any positive consequences associated with digital media use are equally spread among better off and socially marginalized participants. The analysis reveals sharp digital inequalities which map onto existing social inequalities. While some of our already better-off participants have access to a rich media landscape which they are able to navigate often reaping significant benefits, low-income participants are trapped in a delayed recovery with diminished social media opportunities. The fact that some participants are using social media to recover at a rapid pace while others are languishing behind represents a deepening of social inequalities. In this sense, digital inequality can amplify social inequalities leading to a potential “second-order disaster.” This refers to humanly perpetuated disasters that can even surpass the effects of the natural disaster

Polymedia and Ethnography: Understanding the Social in Social Media

In this essay I argue that social media need to be understood as part of complex environments of communicative opportunities which I conceptualize as polymedia. This approach shifts our attention from social media as discrete platforms to the ways users navigate environments of affordances in order to manage their social relationships. Ethnography emerges as the most appropriate method to capture the relational dynamics that underpin social media practices within polymedia

The appearance of accountability: communication technologies and power asymmetries in humanitarian aid and disaster recovery

New communication technologies are celebrated for their potential to improve the accountability of humanitarian agencies. The response to Typhoon Haiyan in 2013 represents the most systematic implementation of ‘accountability to affected people’ initiatives. Drawing on a year-long ethnography of the Haiyan recovery and 139 interviews with humanitarian workers and affected people, the article reveals a narrow interpretation of accountability as feedback which is increasingly captured through mobile phones. We observe that the digitized collection of feedback is not fed back to disaster-affected communities, but is directed to donors as evidence of ‘impact’. Rather than improving accountability to affected people, digitized feedback mechanisms sustained humanitarianism’s power asymmetries

Technocolonialism: digital innovation and data practices in the humanitarian response to refugee crises

Digital innovation and data practices are increasingly central to the humanitarian response to recent refugee and migration crises. In this article I introduce the concept of technocolonialism to capture how the convergence of digital developments with humanitarian structures and market forces reinvigorates and reshapes colonial relationships of dependency. Technocolonialism shifts the attention to the constitutive role that data and digital innovation play in entrenching power asymmetries between refugees and aid agencies and ultimately inequalities in the global context. This occurs through a number of interconnected processes: by extracting value from refugee data and innovation practices for the benefit of various stakeholders; by materializing discrimination associated with colonialism; by contributing to the production of social orders that entrench the ‘coloniality of power’ and by justifying some of these practices under the context of ‘emergencies’. By reproducing the power asymmetries of humanitarianism, data and innovation practices become constitutive of humanitarian crises themselves