7 research outputs found
Digitally supporting the co-creation of future advanced services for 'Heat as a Service'
Purpose: This paper is a preliminary exploration of how a digital prototype might be developed to support co-creation in developing future advanced services for ‘Heat as a Service’ (HaaS).
Design/Methodology/Approach: A user-centred design approach was undertaken with two customer segments to establish potential requirements for HaaS. A systems thinking approach was then used for the preliminary development of a digital tool to support new advanced services.
Findings: Further definitions of HaaS from the perspective of two different customer segments are presented, with emerging proposals on (i) how they can be managed in a system setting and (ii)suitable supporting digital tools.
Originality/Value: A user-centred approach to new advanced services development is presented to take into consideration current and future engineering and digital capabilities, moving beyond a conventional product-centric service development approach
Design, synthesis and exploration of novel triazinoindoles as potent quorum-sensing inhibitors and radical quenchers
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Digitally supporting the co-creation of future advanced services for 'Heat as a Service'
Purpose: This paper is a preliminary exploration of how a digital prototype might be developed to
support co-creation in developing future advanced services for ‘Heat as a Service’ (HaaS).
Design/Methodology/Approach: A user-centred design approach was undertaken with two customer
segments to establish potential requirements for HaaS. A systems thinking approach was then used
for the preliminary development of a digital tool to support new advanced services.
Findings: Further definitions of HaaS from the perspective of two different customer segments are
presented, with emerging proposals on (i) how they can be managed in a system setting and (ii)
suitable supporting digital tools.
Originality/Value: A user-centred approach to new advanced services development is presented to
take into consideration current and future engineering and digital capabilities, moving beyond a
conventional product-centric service development approach