PENGARUH CUSTOMER EXPERIENCE QUALITY TERHADAP POSITIVE WORD OF MOUTH (WOM)

Heritage city tour yang diadakan Bandung Trails merupakan salah satu bentuk promosi wisata heritage yang ada di Kota Bandung. Peninggalan-peninggalan bangunan bersejarah pada masa kolonial menjadi daya tarik tersendiri yang ditawarkan dalam heritage city tour tersebut. Jumlah peserta heritage city tour mengalami penurunan pada tahun 2010 dan 2013. Salah satu penyebabnya adalah word of mouth yang dilakukan peserta setelah mengikuti heritage city tour tidak terlalu baik. Oleh sebab itu, Bandung Trails menggunakan customer experience quality untuk memberikan pengalaman yang unggul bagi setiap peserta. Tujuan dari penelitian ini adalah untuk memperoleh temuan mengenai penerapan customer experience quality oleh Bandung Trails terhadap peserta heritage city tour, positive WOM yang dilakukan peserta setelah mengikuti heritage city tour dan pengaruh customer experience quality terhadap positive WOM setelah mengikuti heritage city tour. Jenis penelitian yaitu deskriptif dan verifikatif dengan menggunakan cross sectional method. Responden dalam penelitian ini berjumlah 100 responden yang berasal dari peserta yang pernah mengikuti heritage city tour dengan menggunakan teknik pengambilan sampel yaitu systemic random sampling. Dalam penelitian ini, variabel bebas (X) yaitu customer experience quality yang terdiri dari helpfulness, value for time, customer recognition, problem solving, personalization, competence dan accessibility, sedangkan variabel terikat (Y) dalam penelitian ini adalah positive WOM. Teknik analisis data yang digunakan yaitu analisis jalur (path analysis) dengan menggunakan SPSS 20. Hasil dari penelitian ini menunjukan bahwa customer experience quality berada pada kategori cukup tinggi. Sub variabel yang memiliki penilaian tertinggi adalah promise fulfillment sedangkan sub variabel terendah adalah value for time. Variabel positive WOM dalam penelitian ini berada pada kategori cukup tinggi dengan nilai yang sama pada setiap indikator. Dalam uji simultan, menunjukan adanya korelasi customer experience quality dan positive WOM. Sedangkan, dalam pengujian parsial, terdapat dua sub variabel dari customer experience quality yang tidak berpengaruh terhadap positive WOM yaitu value for time dan customer recognition. Adapun saran untuk pihak Bandung Trails yaitu untuk lebih meningkatkan implementasi dari value for time dan customer recognition agar keinginan peserta melakukan positive WOM semakin tinggi. Keyword: Customer Experience Quality, Positive Word Of Mouth Irfan Taufik Rahman, 1005533, The Influence Of Customer Experience Quality To Positive Word Of Mouth (Survey Perform To Heritage City Tour Paricipants CV. Bandung Trails). Under the guidance of Dr. Vanessa Gaffar, SE., AK., MBA and Yeni Yuniawati, S.Pd.,MM. Heritage city tour held by Bandung Trails is one form of existing heritage tourism promotion in Bandung. Relics of historic buildings in colonial times became the attraction offered in the heritage city tour. The number of heritage city tour participants has decreased in 2010 and 2013. one of the causes is the word of mouth that made ​​by participants after attending a heritage city tour was not too good. Therefore, Bandung Trails using customer experience quality to provide a superior experience for each participant. The purpose of this research was to obtain the findings regarding the application of customer experience quality by Bandung Trails against participants of the heritage city tour, the attitude of the participants after following heritage city tour to do positive WOM and influence customer experience quality against the desire to make positive WOM after following heritage city tour. This type of research is descriptive and verifikatif by using cross sectional method. The respondents in this study of 100 respondents came from participants who had followed the heritage city tour by using the technique of sampling, random sampling. In this study, the independent variable are (X) the customer experience quality consisting of helpfulness, value for time, customer recognition, problem solving, personalization, accessibility and competence, while the dependent variable (Y) in this study are positive WOM. Technique of data analysis used path analysis using SPSS 20. The results of this research show that customer experience quality in categories is quite high. The Sub has the highest valuation of the variables is the promise the lowest variable fulfillment while the sub is the value for time. Variable positive WOM in this research is at a high enough categories with the same value on each indicator. In simultaneous trials, showed the existence of the correlation of customer experience quality and positive WOM. Meanwhile, in a partial test, there are two sub-variables of customer experience quality has no effect on positive WOM that is value for time and customer recognition. As for the suggestion to the Bandung Trails is to further enhance the implementation of the value for time and customer recognition so that the wishes of participants doing positive WOM is getting high. Keyword: Customer Experience Quality, Positive Word Of Mout

AKTIVITAS ANTIOKSIDAN DAN KARAKTERISTIK FISIK SUSU KAMBING PASTEURISASI DENGAN PENAMBAHAN BUAH LONTAR (Borassus flabellifer L.)

Palmyra fruit (Borassus flabellifer L.) contains active compounds and nutritional content that can maintain and improve the quality of processed goat milk products. The objective of this research was to analyze the antioxidant activity and physical characteristics of goat's milk pasteurized using palmyra fruit. A completely randomized design (CRD) with 5 treatments with 3 replications was used in this research with parameters of antioxidant activity, viscosity and pH. The number of panelists in organoleptic testing was 25 people. Treatments with the addition of palmyra fruit percentage of the total volume of milk made were 0%, 10%, 12%, 14%, and 16% (w/v). The addition of palmyra fruit to pasteurized goat milk had an effect (P<0.01) on antioxidant activity, viscosity, sweetness, milk taste and palmyra taste, however, it had no effect on the pH value. The use of 10% palm fruit in the processing of pasteurized goat milk will produce the best quality based on antioxidant studies and its physical characteristics. Keywords:  antioxidants, goat's milk, palmyra fruit, pasteurization, physical propertie

Implementasi DNS Filtering Unbound Menggunakan Centos 6.7 di Jaringan VSAT pada PT. Indopratama Teleglobal

Saat ini informasi dapat diperoleh di dunia maya dalam hal ini internet, baik informasi negatif atau positif, Salah satu nya informasi dapat diakses melalui website dan diakses melalui browser pada perangkat yang digunakan. Tujuan dari penelitian ini adalah untuk menerapkan peraturan dan undang-undang yang di keluarkan oleh pemerintah yaitu penyedia jasa internet wajib mematuhi peraturan memfilter konten atau website agar terwujud internet sehat bagi rakyat Indonesia. Ada banyak metode yang bisa di aplikasikan untuk melakukan filtering website-website yang dianggap mengandung unsur-unsur pornografi, judi, Phising, dan Sara. Salah satunya menggunakan software Unbound. Setelah melakukan implementasi Unbound pada jaringan Vsat PT.Indo Pratama Teleglobal dapat menyimpulkan bahwa penggunaan unbound untuk filtering website-website yang di anggap berbahaya baik untuk jaringan di client dan jaringan di sisi vsat, dari sisi client tidak memerlukan konfigurasi khusus untuk menggunakan Fasilitas unbound, karena semua paket yang direquest oleh client, otomatis akan diredirect oleh Router Mikrobits dengan menggunakan rule nat, unbound sendiri adalah sebuah software Open Source yang bersifat memvalidasi, rekursif, dan caching DNS resolver dan client akan lebih cepat untuk mengakses website-website

Paediatric COVID-19 mortality: a database analysis of the impact of health resource disparity

Background The impact of the COVID-19 pandemic on paediatric populations varied between high-income countries (HICs) versus low-income to middle-income countries (LMICs). We sought to investigate differences in paediatric clinical outcomes and identify factors contributing to disparity between countries.Methods The International Severe Acute Respiratory and Emerging Infections Consortium (ISARIC) COVID-19 database was queried to include children under 19 years of age admitted to hospital from January 2020 to April 2021 with suspected or confirmed COVID-19 diagnosis. Univariate and multivariable analysis of contributing factors for mortality were assessed by country group (HICs vs LMICs) as defined by the World Bank criteria.Results A total of 12 860 children (3819 from 21 HICs and 9041 from 15 LMICs) participated in this study. Of these, 8961 were laboratory-confirmed and 3899 suspected COVID-19 cases. About 52% of LMICs children were black, and more than 40% were infants and adolescent. Overall in-hospital mortality rate (95% CI) was 3.3% [=(3.0% to 3.6%), higher in LMICs than HICs (4.0% (3.6% to 4.4%) and 1.7% (1.3% to 2.1%), respectively). There were significant differences between country income groups in intervention profile, with higher use of antibiotics, antivirals, corticosteroids, prone positioning, high flow nasal cannula, non-invasive and invasive mechanical ventilation in HICs. Out of the 439 mechanically ventilated children, mortality occurred in 106 (24.1%) subjects, which was higher in LMICs than HICs (89 (43.6%) vs 17 (7.2%) respectively). Pre-existing infectious comorbidities (tuberculosis and HIV) and some complications (bacterial pneumonia, acute respiratory distress syndrome and myocarditis) were significantly higher in LMICs compared with HICs. On multivariable analysis, LMIC as country income group was associated with increased risk of mortality (adjusted HR 4.73 (3.16 to 7.10)).Conclusion Mortality and morbidities were higher in LMICs than HICs, and it may be attributable to differences in patient demographics, complications and access to supportive and treatment modalities

Association of Country Income Level With the Characteristics and Outcomes of Critically Ill Patients Hospitalized With Acute Kidney Injury and COVID-19

Introduction: Acute kidney injury (AKI) has been identified as one of the most common and significant problems in hospitalized patients with COVID-19. However, studies examining the relationship between COVID-19 and AKI in low- and low-middle income countries (LLMIC) are lacking. Given that AKI is known to carry a higher mortality rate in these countries, it is important to understand differences in this population. Methods: This prospective, observational study examines the AKI incidence and characteristics of 32,210 patients with COVID-19 from 49 countries across all income levels who were admitted to an intensive care unit during their hospital stay. Results: Among patients with COVID-19 admitted to the intensive care unit, AKI incidence was highest in patients in LLMIC, followed by patients in upper-middle income countries (UMIC) and high-income countries (HIC) (53%, 38%, and 30%, respectively), whereas dialysis rates were lowest among patients with AKI from LLMIC and highest among those from HIC (27% vs. 45%). Patients with AKI in LLMIC had the largest proportion of community-acquired AKI (CA-AKI) and highest rate of in-hospital death (79% vs. 54% in HIC and 66% in UMIC). The association between AKI, being from LLMIC and in-hospital death persisted even after adjusting for disease severity. Conclusions: AKI is a particularly devastating complication of COVID-19 among patients from poorer nations where the gaps in accessibility and quality of healthcare delivery have a major impact on patient outcomes

Thrombotic and hemorrhagic complications of COVID-19 in adults hospitalized in high-income countries compared with those in adults hospitalized in low- and middle-income countries in an international registry

Background: COVID-19 has been associated with a broad range of thromboembolic, ischemic, and hemorrhagic complications (coagulopathy complications). Most studies have focused on patients with severe disease from high-income countries (HICs). Objectives: The main aims were to compare the frequency of coagulopathy complications in developing countries (low- and middle-income countries [LMICs]) with those in HICs, delineate the frequency across a range of treatment levels, and determine associations with in-hospital mortality. Methods: Adult patients enrolled in an observational, multinational registry, the International Severe Acute Respiratory and Emerging Infections COVID-19 study, between January 1, 2020, and September 15, 2021, met inclusion criteria, including admission to a hospital for laboratory-confirmed, acute COVID-19 and data on complications and survival. The advanced-treatment cohort received care, such as admission to the intensive care unit, mechanical ventilation, or inotropes or vasopressors; the basic-treatment cohort did not receive any of these interventions. Results: The study population included 495,682 patients from 52 countries, with 63% from LMICs and 85% in the basic treatment cohort. The frequency of coagulopathy complications was higher in HICs (0.76%-3.4%) than in LMICs (0.09%-1.22%). Complications were more frequent in the advanced-treatment cohort than in the basic-treatment cohort. Coagulopathy complications were associated with increased in-hospital mortality (odds ratio, 1.58; 95% CI, 1.52-1.64). The increased mortality associated with these complications was higher in LMICs (58.5%) than in HICs (35.4%). After controlling for coagulopathy complications, treatment intensity, and multiple other factors, the mortality was higher among patients in LMICs than among patients in HICs (odds ratio, 1.45; 95% CI, 1.39-1.51). Conclusion: In a large, international registry of patients hospitalized for COVID-19, coagulopathy complications were more frequent in HICs than in LMICs (developing countries). Increased mortality associated with coagulopathy complications was of a greater magnitude among patients in LMICs. Additional research is needed regarding timely diagnosis of and intervention for coagulation derangements associated with COVID-19, particularly for limited-resource settings

Characteristics and outcomes of an international cohort of 600 000 hospitalized patients with COVID-19

Background: We describe demographic features, treatments and clinical outcomes in the International Severe Acute Respiratory and emerging Infection Consortium (ISARIC) COVID-19 cohort, one of the world's largest international, standardized data sets concerning hospitalized patients. Methods: The data set analysed includes COVID-19 patients hospitalized between January 2020 and January 2022 in 52 countries. We investigated how symptoms on admission, co-morbidities, risk factors and treatments varied by age, sex and other characteristics. We used Cox regression models to investigate associations between demographics, symptoms, co-morbidities and other factors with risk of death, admission to an intensive care unit (ICU) and invasive mechanical ventilation (IMV). Results: Data were available for 689 572 patients with laboratory-confirmed (91.1%) or clinically diagnosed (8.9%) SARS-CoV-2 infection from 52 countries. Age [adjusted hazard ratio per 10 years 1.49 (95% CI 1.48, 1.49)] and male sex [1.23 (1.21, 1.24)] were associated with a higher risk of death. Rates of admission to an ICU and use of IMV increased with age up to age 60 years then dropped. Symptoms, co-morbidities and treatments varied by age and had varied associations with clinical outcomes. The case-fatality ratio varied by country partly due to differences in the clinical characteristics of recruited patients and was on average 21.5%. Conclusions: Age was the strongest determinant of risk of death, with a ∼30-fold difference between the oldest and youngest groups; each of the co-morbidities included was associated with up to an almost 2-fold increase in risk. Smoking and obesity were also associated with a higher risk of death. The size of our international database and the standardized data collection method make this study a comprehensive international description of COVID-19 clinical features. Our findings may inform strategies that involve prioritization of patients hospitalized with COVID-19 who have a higher risk of death

The value of open-source clinical science in pandemic response: lessons from ISARIC

International audienc

ISARIC-COVID-19 dataset: A Prospective, Standardized, Global Dataset of Patients Hospitalized with COVID-19

The International Severe Acute Respiratory and Emerging Infection Consortium (ISARIC) COVID-19 dataset is one of the largest international databases of prospectively collected clinical data on people hospitalized with COVID-19. This dataset was compiled during the COVID-19 pandemic by a network of hospitals that collect data using the ISARIC-World Health Organization Clinical Characterization Protocol and data tools. The database includes data from more than 705,000 patients, collected in more than 60 countries and 1,500 centres worldwide. Patient data are available from acute hospital admissions with COVID-19 and outpatient follow-ups. The data include signs and symptoms, pre-existing comorbidities, vital signs, chronic and acute treatments, complications, dates of hospitalization and discharge, mortality, viral strains, vaccination status, and other data. Here, we present the dataset characteristics, explain its architecture and how to gain access, and provide tools to facilitate its use